Avenue House Nursing & Care Home

173/177 Avenue Road, Rushden NN10 0SN
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9.6 93 Reviews
  • Avenue House Nursing & Care Home, Rushden
Avenue House Nursing & Care Home offers individual, person-centred care within a friendly, comfortable environment, while being attentive and respectful of the individual needs of residents.

The care home has several, relaxing living rooms, bedrooms and three splendid gardens for residents and their visitors to enjoy.

Part of the Jasmine Healthcare group, the care home regularly invests in training its team. As well as constant encouragement of continued development, the care home provides all members of the team with an extensive in-house induction, regular mandatory training and additional specialist training in many areas. It believes a regular training programme is fundamental to improving the care provided to all residents.
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Care Provided by Avenue House Nursing & Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 49 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1150 – £1575
  • Self-Funded Residential Dementia Care: £1150 – £1575
  • Self-Funded Nursing Care: £1150 – £1575
  • Self-Funded Nursing Dementia Care: £1150 – £1575
  • RESPITE Self-Funded Residential Care: £1400 – £1825
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1825
  • RESPITE Self-Funded Nursing Care: £1400 – £1825
  • RESPITE Self-Funded Nursing Dementia Care: £1400 – £1825

Our fees range from £1,150 to £1,825 per week.
Please contact us for more details about the packages we offer.

These prices are only a guideline, please contact Avenue House Nursing & Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in Charge

  • Sam Hoare-Wilkinson (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (37)
  • Couples/Companion Rooms with Ensuite Wet Room (4)

Visiting

  • Visiting is permitted any time day and night. Visitors will need to ring the bell to be admitted by a team member. Visitors will be required to complete the Visitors Signing In-Out Book

Parking

  • Large private car park at the front of the home which can be used by any visitors if spaces available. if no spaces are available, on street parking is permissible but please do not block neighbours driveways

Avenue House Nursing & Care Home Reviews (93)

9.6

Avenue House Nursing & Care Home has a Review Score of 9.6 (9.646) out of 10, based on 30 reviews in the last 2 years.
Over all time Avenue House Nursing & Care Home has 93 reviews.

Overall Experience
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Date Published
  • 93
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Reviewer Connection to Avenue House Nursing & Care Home
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Total of 93, showing 81-93
Review from Caroline L (Daughter of Resident) published on 18 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were faced with needing to get our relative into a nursing home at short notice. Having identified Avenue House as the home we wanted, the Manager pulled out all the stops to get her admitted as soon as possible. Not only that but within 7 days they redecorated the room we had asked for. The staff
are a delight; kindly, respectful, interested and caring. The layout of the home is a bit odd as it wasn't a purpose-built residential home, but it has a lovely atmosphere and because it is relatively small, it has a homely feel. Very pleased with the care and most importantly, our mother is happy there.
Reply from Debbie Thunder, Manager at Avenue House Nursing & Care Home
Thank you for taking the time to write a review and for your kind comments. We are really pleased your mother is happy with us and we will pass on your comments to the rest of the team who I'm sure…read more
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Review from C B (Daughter of Resident) published on 18 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Caring and kind. All the staff work very hard. They don't have enough pairs of hands. Always friendly and ready to help. So supportive when needing help at reviews. Unfortunately an outrageous amount of money!
Reply from Debbie Thunder, Manager at Avenue House Nursing & Care Home
Thank you for taking the time to write a review and for your comments, especially about our lovely staff team. I will also pass on your feedback about our fees. Thanks again.
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Review from Alison W (Daughter of Resident) published on 22 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Avenue House Nursing & Care Home has been a home to both my mum and dad in their latter years. Although you wouldn't necessarily choose to place your parents in a care home I know both of my parents have been very well looked after and cared for. They have provided what I couldn't, a safe and homely
environment which fully meets their needs. The staff are amazing and really take the time to get to know all residents likes and dislikes. When a new activity coordinator is in place, the score will rise.
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Review from Pauline A (Daughter of Resident) published on 2 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very pleased with Avenue House. Staff are very kind and helpful. My mum feels safe and cared for. Food is fresh - varied choices - lounges - rooms are always clean - laundry service is very good and I can visit at all times which is lovely. Activities are very good - very safe environment.
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Review from J S (Son of Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly and there was nothing they wouldn't do for you and I know my mother is really being looked after which is in itself a comfort for me as I live a distance away.
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Review from Richard W (Nephew of Resident) published on 20 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was transferred from hospital in September 2014 to Avenue House. I was impressed at once with the friendly, caring attitude of the manager and her team. Sadly, my aunt died shortly afterwards.
My uncle was treated with great kindness. When my uncle needed nursing 3 years later, Avenue House
was our first choice. He is well looked after and is made to feel comfortable and safe.
To his joy he finds the food good and to his liking. His room is bright and airy with a garden view. My rating of excellent is given because Avenue House deserves such a commendation. I would recommend Avenue House.
Reply from Sally Wintrip, Recruitment at Avenue House Nursing & Care Home
Thank you for taking the time to complete a review of Avenue House. We appreciate your comments and are delighted to hear that you feel both your aunt and now your uncle have been well looked after.…read more
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Review from Lance I (Son of Resident) published on 19 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very helpful, spend time with the resident. Clean and tidy, everyone made to feel at home.
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Review from Caroline B (Granddaughter of Resident) published on 15 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Previous care home manager has returned and home atmosphere has improved.
Staff morale is now very good and this, in turn, has improved the well being of the residents.
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Review from M F (Daughter of Resident) published on 14 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Avenue House clean, friendly. Mum is really settled and staff are really helpful.
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Review from J W (Niece of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Aunt has been at Avenue House for five months following a long stay in hospital. She had stopped eating and drinking and was very poorly, bed bound and not 3expeed to survive long. The staff at Avenue House have turned her around. She has put back on more than a stone in weight and now occasionally
sits out in the lounge with other residents. She is relaxed and settled here.
Reply from Sally Wintrip, Recruitment at Avenue House Nursing & Care Home
Many thanks for taking the time to review our care home. We are very pleased to hear that your aunt is relaxed and happy in the home. Our team of staff passionately believe that our residents should…read more
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Review from Tony P (Son of Resident) published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very considerate and caring for all the residents. They ensure residents are always kept clean and well fed. Staff are always available if I need to ask advice they are very friendly. They do their best to ensure residents are as happy and cared for as possible.
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Review from Teresa W (Daughter of Resident) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Over the 4 years that my mother has been in this home, the standards have varied considerably. At the beginning it was excellent but after the manager left things changed. However, now that the original manager has returned, the standards are increasing day by day. The staff are happy and that reflects
throughout the home. They are very caring towards my 97-year-old mother who is now bedridden. She is always clean, as is her room.
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Review from Lorraine J (Daughter of Resident) published on 15 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a family, we are very satisfied that our Mum is receiving good care and attention. She was very poorly and underweight when she first arrived and now is thriving and on the whole appears happy. The staff team are friendly and interact well with the residents. We have been kept informed of any issues
in a timely way. We hope with the arrival of the new activities coordinator that some structure and organised activities can be a regular thing as it is very important to stimulate people.
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Current Review Score: 9.6 (9.646)

Overview of Review Score

The Review Score of 9.6 (9.646) out of 10 for Avenue House Nursing & Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.646 for Avenue House Nursing & Care Home is calculated as follows: ( (251 Excellents x 5) + (92 Goods x 4) + (7 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 356 Ratings = 4.646
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Avenue House Nursing & Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Oct 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Sam

Sam Hoare-Wilkinson

Job Title: Manager Joined: 2017

Avenue House is led by Care Home Manager, Sam Hoare-Wilkinson who supports our qualified team of carers, kitchen and housekeeping staff.


Sam joined the Jasmine Team at Avenue House in October 2017 as Deputy Manager. Sam chose to pursue a career in care from the age of 19 and over the last 16 years she has worked in different care settings including as a care assistant at a Nursing home and then in Residential and Domiciliary Care. Whilst gaining valuable experience, Sam has also undertaken a programme of study and has achieved NVQ qualifications at levels 2, 3 and 5 in Adult Health and Social Care and has completed a Counselling Skills course.


Sam passionately believes that we are invited to work in our residents’ home, and the empowerment of their choices, rights and independence are fundamental to her approach to care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Avenue House Nursing & Care Home to verify any information. View our terms and conditions. Avenue House Nursing & Care Home has an Enhanced Service - more info.