






Avenue House Nursing & Care Home offers individual, person-centred care within a friendly, comfortable environment, while being attentive and respectful of the individual needs of residents.
The care home has several, relaxing living rooms, bedrooms and three splendid gardens for residents and their visitors to enjoy.
Part of the Jasmine Healthcare group, the care home regularly invests in training its team. As well as constant encouragement of continued development, the care home...
Care Provided by Avenue House Nursing & Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 48 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please contact us for more details about the packages we offer.
The price(s) shown are provided by the care home. Contact Avenue House Nursing & Care Home for full pricing details and T&Cs.
Contact Avenue House Nursing & Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Jasmine Healthcare Ltd
- Private Owned
Person in charge
- Sam Hoare-Wilkinson (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (40)
- Couples/Companion Rooms (4)
- Single Rooms with ensuite Wet Room (37)
- Couples/Companion Rooms with ensuite Wet Room (4)
Visiting
- Visiting is permitted any time day and night. Visitors will need to ring the bell to be admitted by a team member. Visitors will be required to complete the Visitors Signing In-Out Book
Parking
- Large private car park at the front of the home which can be used by any visitors if spaces available. if no spaces are available, on street parking is permissible but please do not block neighbours driveways
Avenue House Nursing & Care Home Reviews (111)
Avenue House Nursing & Care Home has a Review Score of 9.7 (9.707) out of 10, based on 44 reviews in the last 2 years.
Over all time Avenue House Nursing & Care Home has 111 reviews.
Mum has been at Avenue House for 2 years. The carers know her and are always helpful and look after her needs and as a family, we feel reassured with Mum's care. The home is friendly and always welcoming. Any issues can be raised and dealt with.
Hi, thank you for completing a review on Avenue House. We are extremely grateful for your feedback and will pass this on to our team. On the areas you have scored us 4 stars, do you have any suggestions/recommendations as to how we could improve them to a 5 star? Any feedback would be appreciated, once again, thank you.
The staff are extremely friendly and very caring towards my nan.
Hi, thank you for completing a review on Avenue House. We are extremely grateful for your feedback and will pass this on to our team. On the areas you have scored us 4 stars, do you have any suggestions/recommendations as to how we could improve them to 5 stars? Any feedback would be very much appreciated, once again, thank you.
I have been very happy with the care my mum continues to receive at Avenue House. The staff are amazing and always keep our family up to date with changes in medication etc. The food is always to a high standard and the entertainment ladies put in so much effort.
Hi, thank you for completing a review on Avenue House. We are extremely grateful for your feedback and will pass this on to our team. On the areas you have scored us 4 stars, do you have any suggestions/recommendations to how we could improve them to 5 stars? Any feedback would be very much appreciated, once again, thank you.
Avenue House is a very nice home to attend, visit and be in. The manager and staff are all lovely, helpful and caring. The atmosphere in the home is always positive, the residents are encouraged to join in and be part of all activities.
Thank you for a lovely review on Avenue House We are all very grateful for your review. I will pass on your comments to the team Once again, Thank you.
Nice to see most enjoying the afternoon, and participating.
Thank you for taking the time to complete a review about Avenue House. It is particularly lovely to read that you visit regularly whilst activities are taking place. Thank you for your great suggestion of a karaoke afternoon for our residents, we will be sure to pass this suggestion, and your lovely feedback, on to our team.
I have always been thankful for the way my mum has been cared for.
It is lovely to see how happy the whole team appears.
If they are happy, their feelings are passed onto the residents.
Thank you for doing your best for my mum.
Good evening thank you for completing a review on Avenue House and for your lovely feedback I will pass on your feedback to the team. Thank you once again
I lived here for the past two years.
I like it here, I have a nice room.
The staff are excellent.
Hi, thank you very much for writing a review on Avenue House I'm glad to hear about your lovely feedback and experiences while staying with us at Avenue House. Once again thank you
Food looks lovely and my nan is always doing activities which is nice to see.
Team are always helpful and nothing is ever too much trouble.
Hi, thank you for taking the time to complete a review on Avenue House. Everyone here is grateful for your review and your comments on our home. Once again, thank you.
We all now have peace of mind, she looks upon the staff as her family and often says Avenue House is now her home.
Mum loves the food including food at social events.
The staff are very hard working and friendly. There was a dedicated entertainment member of staff and Mum really enjoyed joining in with the activities provided. This person left and there does not seem to be a proactive approach to recruiting someone, they seem to think that they can cope with someone who is part-time and someone else who changes their duties to do this role 2 days a week. Although the staff carrying out the arrangement are doing their best, they are definitely not a substitute for a member of staff dedicated for providing entertainment. Mum often says she is bored, we have seen the difference it makes to her well-being.
Thank you for taking the time to place a review on Carehome.co.uk
The team at Avenue are always happy to receive feedback and to work on any areas that might need improvement. I would like to reassure you that we have been actively trying to recruit externally for the role of...
We have always found the staff to be very friendly, helpful and caring. One staff member always knows the current situation regarding our mum and exactly what is happening. This gives us great confidence with the care our mum and other residents receive. We are very happy with the home.
Thank you very much for leaving a review on Avenue House.
We are all very grateful for this and I will pass your feedback on to the team.
Once again thank you.
I live away, and whenever I have visited, the staff are always friendly and helpful. The home is clean, and the residents always look clean and smart.
There are plenty of activities for them to partake in should they want to. The food always looks appetising, and having dined with them, tasty too.
Overall very impressed.
Thank you for completing a review on Avenue House. We are all very grateful for your review and I will pass on your feedback to the team. Once again thank you for taking the time to write a review.
This does explain why every time mum has had a fall it’s been at the weekend. Last year they left mum overnight before ringing for an ambulance and she’d broken her hip.
It’s like things we’ve asked don’t seem to matter.
My sister is concerned if we say anything mum will be kicked out of the home.
But I know mums got dementia but the people who work there don’t seem to either want to know.
A wonderful little library and beautiful gardens and view outside.
The food is excellent with great quality and choice. Prepared freshly on site. Drinks are continuously provided.
Very clean environment. Hygiene of residents is also taken care of very well.
The carers and nurses on site look after all in a caring professional way. Friendly but not familiar.
My only criticism is the associated accountancy and owner who clearly care not one jot about you or your resident. They want the money and are the opposite of professional or caring.
Thank you for submitting a review on Avenue House.
We are all very grateful for your review and for taking the time to complete this.
I will pass your feedback onto the team.
Thank you once again.
My dad receives good, friendly care in the home. All the staff are friendly and chatty with him and make him as comfortable as possible.
We are all extremely grateful for your kind comments; thank you once again.
The team always listen to my concerns regarding my mum’s health and are very knowledgeable and compassionate. I am very reassured as they provide the best level of care possible and treat her with the dignity and respect she deserves.
I will pass on your kind words to the team.
Thank you once again.
Very happy with my father’s first month at the home. He is loving the food and being able now with assistance to shower regularly. There are three lounges two of which are quieter which he prefers. The staff are friendly and visitors are welcome anytime during the day.
Myself and our team appreciate your feedback.
Think twice about letting your loved one reside at Avenue House. After reading good reviews my family and I decided to move our mother into Avenue House. During a period of one year, we had to complain about her basic care needs on several occasions. The management and nursing care were virtually non-existent. Our mother is bedridden and has dementia and we watched her gradually deteriorate before our very eyes. However, after having to raise concerns yet again about the lack of basic care needs, we received out of the blue a notice of Termination from the home outlining that our mother would have to vacate the home within 28 days, our mother at this time was very frail, on a liquid diet and only 5 and a half stone. Obviously, our family was shocked with disbelief at the termination notice. Thankfully our mother now resides in a wonderful care home and already her quality of life has improved immeasurably.
I would like to wish you all the best for the future.
I was visiting from New Zealand. My mum has been in the home since May 2022. I was able to spend two weeks with her. The staff were accommodating, sympathetic, caring and professional. I was hugely impressed with the facilities, with the care, with the staff. I was able to ask questions and these were answered honestly and with empathy. I return to New Zealand confident my mum is in a good place and will be cared for and looked after.
Thank you for submitting a review on Avenue House. I will pass on your feedback to our team members. Thank you once again.
We are delighted with Avenue House Nursing & Care Home. Staff are caring, respectful and kind to the residents. The atmosphere is calm and welcoming to visitors and the rooms are always clean and fresh. The food is varied and delicious. The laundry service is great. Both care and nursing are excellent. It's so good to know you can ring at any time and speak to a friendly, helpful member of staff who will answer your query. Well done all of you!
Thank you for taking the time to submit a review and for your kind words about our home, I will be sure to share them with the team.
My friend has lived at Avenue House for the past 3 1/2 years. She has been well looked after and safe since she developed dementia and was no longer able to look after herself safely. The staff have been absolutely brilliant. Caring, and sensitive to her needs. She was treated as though one of the family. It is a very well-run home with an excellent Manager. The staff in the kitchen ensure that there is always a very appetising meal for the residents, whether it is breakfasts, dinner, or sandwiches with lots of choices. The carers make sure that the resident's needs are addressed and would tell me when she needed extra toiletries or money for hairdressing or chiropody or a new pair of slippers or shoes. My friend was happy at the light and airy home. It has a good activities organiser who is enthusiastic and caring. The cleaning staff and laundry staff and maintenance staff all keep the home in good order. I have nothing but praise for all those who care for others at Avenue House.
Thank you for taking the time to submit a review and for your kind words about our home, I will be sure to share them with the team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 October 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Avenue House Nursing & Care Home.
There are no upcoming events for Avenue House Nursing & Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Avenue House Nursing & Care Home.
Accreditations
There are no accreditations posted yet for Avenue House Nursing & Care Home.
Meet the Team (1)

Avenue House is led by Care Home Manager, Sam Hoare-Wilkinson who supports our qualified team of carers, kitchen and housekeeping staff.
Sam joined the Jasmine Team at Avenue House in October 2017 as Deputy Manager. Sam chose to pursue a career in care from the age of 19 and over the last 16 years she has worked in different care settings including as a care assistant at a Nursing home and then in Residential and Domiciliary Care. Whilst gaining valuable experience, Sam has also undertaken a programme of study and has achieved NVQ qualifications at levels 2, 3 and 5 in Adult Health and Social Care and has completed a Counselling Skills course.
Sam passionately believes that we are invited to work in our residents’ home, and the empowerment of their choices, rights and independence are fundamental to her approach to care.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Avenue House Nursing & Care Home to verify any information. View our terms and conditions. Avenue House Nursing & Care Home has an Enhanced Service -more info.