Avenue House Nursing & Care Home

173/177 Avenue Road, Rushden NN10 0SN
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9.6 93 Reviews
  • Avenue House Nursing & Care Home, Rushden
Avenue House Nursing & Care Home offers individual, person-centred care within a friendly, comfortable environment, while being attentive and respectful of the individual needs of residents.

The care home has several, relaxing living rooms, bedrooms and three splendid gardens for residents and their visitors to enjoy.

Part of the Jasmine Healthcare group, the care home regularly invests in training its team. As well as constant encouragement of continued development, the care home provides all members of the team with an extensive in-house induction, regular mandatory training and additional specialist training in many areas. It believes a regular training programme is fundamental to improving the care provided to all residents.
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Care Provided by Avenue House Nursing & Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 49 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1150 – £1575
  • Self-Funded Residential Dementia Care: £1150 – £1575
  • Self-Funded Nursing Care: £1150 – £1575
  • Self-Funded Nursing Dementia Care: £1150 – £1575
  • RESPITE Self-Funded Residential Care: £1400 – £1825
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1825
  • RESPITE Self-Funded Nursing Care: £1400 – £1825
  • RESPITE Self-Funded Nursing Dementia Care: £1400 – £1825

Our fees range from £1,150 to £1,825 per week.
Please contact us for more details about the packages we offer.

These prices are only a guideline, please contact Avenue House Nursing & Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in Charge

  • Sam Hoare-Wilkinson (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (37)
  • Couples/Companion Rooms with Ensuite Wet Room (4)

Visiting

  • Visiting is permitted any time day and night. Visitors will need to ring the bell to be admitted by a team member. Visitors will be required to complete the Visitors Signing In-Out Book

Parking

  • Large private car park at the front of the home which can be used by any visitors if spaces available. if no spaces are available, on street parking is permissible but please do not block neighbours driveways

Avenue House Nursing & Care Home Reviews (93)

9.6

Avenue House Nursing & Care Home has a Review Score of 9.6 (9.646) out of 10, based on 30 reviews in the last 2 years.
Over all time Avenue House Nursing & Care Home has 93 reviews.

Overall Experience
  • 66
  • 23
  • 2
  • 1
  • 1
Date Published
  • 93
  • 11
  • 18
  • 30
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Reviewer Connection to Avenue House Nursing & Care Home
  • 35
  • 24
  • 7
  • 5
  • 4
  • 4
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 93, showing 21-40
Review from P N (Daughter of Resident) published on 11 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been at Avenue House for 2 years. The carers know her and are always helpful and look after her needs and as a family, we feel reassured with Mum's care. The home is friendly and always welcoming. Any issues can be raised and dealt with.
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home
Hi, thank you for completing a review on Avenue House. We are extremely grateful for your feedback and will pass this on to our team. On the areas you have scored us 4 stars, do you have any…read more
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Review from R K (Grandson of Resident) published on 11 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are extremely friendly and very caring towards my nan.
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home
Hi, thank you for completing a review on Avenue House. We are extremely grateful for your feedback and will pass this on to our team. On the areas you have scored us 4 stars, do you have any…read more
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Review from S M (Daughter of Resident) published on 11 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy with the care my mum continues to receive at Avenue House. The staff are amazing and always keep our family up to date with changes in medication etc. The food is always to a high standard and the entertainment ladies put in so much effort.
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home
Hi, thank you for completing a review on Avenue House. We are extremely grateful for your feedback and will pass this on to our team. On the areas you have scored us 4 stars, do you have any…read more
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Review from S K (Friend of Resident) published on 9 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Avenue House is a very nice home to attend, visit and be in. The manager and staff are all lovely, helpful and caring. The atmosphere in the home is always positive, the residents are encouraged to join in and be part of all activities.
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home
Thank you for a lovely review on Avenue House We are all very grateful for your review. I will pass on your comments to the team Once again, Thank you.
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Review from J W (Friend of Resident) published on 25 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visit regularly when activities are taking place, residents enjoy singing, probably would enjoy their own karaoke afternoon.
Nice to see most enjoying the afternoon, and participating.
Reply from Rosalind Martin, Executive & Acquisition Support at Avenue House Nursing & Care Home
Thank you for taking the time to complete a review about Avenue House. It is particularly lovely to read that you visit regularly whilst activities are taking place. Thank you for your great…read more
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Review from Shirley W (Daughter of Resident) published on 4 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in Avenue House for 6 years. She has always been treated with dignity and kindness by all the staff.
The manager is always available to speak to about any problems, we have always found the staff to be happy in their work and they are rewarded with incentives for excellent performance.
I would always recommend Avenue House to any friends or relatives who were looking for a home for their loved ones.
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home
Good evening thank you for completing a care home review on Avenue House and for your lovely kind words I will pass on your feedback to the team. Once again, thank you
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Review from Susan C (Daughter of Resident) published on 4 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been at this care home for over two years.
I have always been thankful for the way my mum has been cared for.
It is lovely to see how happy the whole team appears.
If they are happy, their feelings are passed onto the residents.
Thank you for doing your best for my mum.
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home
Good evening thank you for completing a review on Avenue House and for your lovely feedback I will pass on your feedback to the team. Thank you once again
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Review from Alan B (Resident) published on 25 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am a resident at Avenue House.
I lived here for the past two years.
I like it here, I have a nice room.
The staff are excellent.
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home
Hi, thank you very much for writing a review on Avenue House I'm glad to hear about your lovely feedback and experiences while staying with us at Avenue House. Once again thank you
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Review from A C (Granddaughter of Resident) published on 5 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A lovely home, team are very helpful and my nan is settled here and seems happy.
Food looks lovely and my nan is always doing activities which is nice to see.
Team are always helpful and nothing is ever too much trouble.
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home
Hi, thank you for taking the time to complete a review on Avenue House. Everyone here is grateful for your review and your comments on our home. Once again, thank you.
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Review from Emma L (Granddaughter of Resident) published on 14 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My nana has been a resident here for five years. Staff are always friendly and caring.
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home
Hi Emma.
Thank you for taking the time to write a review on Avenue House.
We appreciate your review and are very grateful to you.
Thanks.
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Review from Yvonne M (Daughter of Resident) published on 4 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our mother has lived at Avenue house for 2 years. It was her choice to go into a home as she was struggling living on her own and needed company.
We all now have peace of mind, she looks upon the staff as her family and often says Avenue House is now her home.
Mum loves the food including food at
social events.
The staff are very hard working and friendly. There was a dedicated entertainment member of staff and Mum really enjoyed joining in with the activities provided. This person left and there does not seem to be a proactive approach to recruiting someone, they seem to think that they can cope with someone who is part-time and someone else who changes their duties to do this role 2 days a week. Although the staff carrying out the arrangement are doing their best, they are definitely not a substitute for a member of staff dedicated for providing entertainment. Mum often says she is bored, we have seen the difference it makes to her well-being.
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home
Hi Yvonne,
Thank you for taking the time to place a review on Carehome.co.uk
The team at Avenue are always happy to receive feedback and to work on any areas that might need improvement. I would…read more
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Review from S R (Daughter of Resident) published on 25 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have always found the staff to be very friendly, helpful and caring. One staff member always knows the current situation regarding our mum and exactly what is happening. This gives us great confidence with the care our mum and other residents receive. We are very happy with the home.
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home
Thank you very much for leaving a review on Avenue House.

We are all very grateful for this and I will pass your feedback on to the team.

Once again thank you.
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Review from S M (Daughter of Resident) published on 14 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both of my parents reside at the home, and I have been impressed with the care they receive.
I live away, and whenever I have visited, the staff are always friendly and helpful. The home is clean, and the residents always look clean and smart.
There are plenty of activities for them to partake in
should they want to. The food always looks appetising, and having dined with them, tasty too.
Overall very impressed.
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home
Thank you for completing a review on Avenue House. We are all very grateful for your review and I will pass on your feedback to the team. Once again thank you for taking the time to write a review.
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Review from Sharon E (Mother of Resident) published on 14 August 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
We have a few concerns. We buy toothpaste but it doesn’t seem to ever run out. Mum was left in her room due to the lift being out of action, which we completely understand but there was no one around. We rang for help and phoned, no one answered the phone. Finally, someone appeared and we asked if they
could open the door for us to get downstairs. Mum had been left watching tennis on tv which is something mum has never had any interest in. Mum seemed worried that I’d turned the tv over. Every weekend we visit trying to find staff is like trying to find a needle in a haystack.
This does explain why every time mum has had a fall it’s been at the weekend. Last year they left mum overnight before ringing for an ambulance and she’d broken her hip.
It’s like things we’ve asked don’t seem to matter.
My sister is concerned if we say anything mum will be kicked out of the home.
But I know mums got dementia but the people who work there don’t seem to either want to know.
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Review from R W (Daughter of Resident) published on 31 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care home is a wonderfully laid out home for residents. Rooms are fabulous and lots of activities. Space to be alone if needed but plenty of social too.
A wonderful little library and beautiful gardens and view outside.
The food is excellent with great quality and choice. Prepared freshly on
site. Drinks are continuously provided.
Very clean environment. Hygiene of residents is also taken care of very well.
The carers and nurses on site look after all in a caring professional way. Friendly but not familiar.
My only criticism is the associated accountancy and owner who clearly care not one jot about you or your resident. They want the money and are the opposite of professional or caring.
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home
Hi,
Thank you for submitting a review on Avenue House.
We are all very grateful for your review and for taking the time to complete this.
I will pass your feedback onto the team.
Thank you once…read more
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Review from D B (Son of Resident) published on 26 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad receives good, friendly care in the home. All the staff are friendly and chatty with him and make him as comfortable as possible.
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home
Thank you very much for your review of Avenue House.
We are all extremely grateful for your kind comments; thank you once again.
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Review from N M (Daughter of Resident) published on 2 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A caring and supportive environment is provided with residents being treated more like family members rather than residents.
The team always listen to my concerns regarding my mum’s health and are very knowledgeable and compassionate. I am very reassured as they provide the best level of care possible
and treat her with the dignity and respect she deserves.
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home
Thank you for taking the time to submit a review on Avenue House.
I will pass on your kind words to the team.
Thank you once again.
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Review from Paul M (Son of Resident) published on 27 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with my father’s first month at the home. He is loving the food and being able now with assistance to shower regularly. There are three lounges two of which are quieter which he prefers. The staff are friendly and visitors are welcome anytime during the day.
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home
Thank you for submitting a review on Avenue House.
Myself and our team appreciate your feedback.
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Review from Jane B (Relative of Resident) published on 21 November 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Think twice about letting your loved one reside at Avenue House. After reading good reviews my family and I decided to move our mother into Avenue House. During a period of one year, we had to complain about her basic care needs on several occasions. The management and nursing care were virtually non-existent.
Our mother is bedridden and has dementia and we watched her gradually deteriorate before our very eyes. However, after having to raise concerns yet again about the lack of basic care needs, we received out of the blue a notice of Termination from the home outlining that our mother would have to vacate the home within 28 days, our mother at this time was very frail, on a liquid diet and only 5 and a half stone. Obviously, our family was shocked with disbelief at the termination notice. Thankfully our mother now resides in a wonderful care home and already her quality of life has improved immeasurably.
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home
Thank you for submitting a review on Avenue House. I'm sorry to hear your experience with us was not as you would have hoped for, however, I'm unable to discuss individual cases.
I would like to wish…read more
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Review from Colin W (Son of Resident) published on 14 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was visiting from New Zealand. My mum has been in the home since May 2022. I was able to spend two weeks with her. The staff were accommodating, sympathetic, caring and professional. I was hugely impressed with the facilities, with the care, with the staff. I was able to ask questions and these were
answered honestly and with empathy. I return to New Zealand confident my mum is in a good place and will be cared for and looked after.
Reply from Sam Hoare-Wilkinson, Manager at Avenue House Nursing & Care Home
Thank you for submitting a review on Avenue House. I will pass on your feedback to our team members. Thank you once again.
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Current Review Score: 9.6 (9.646)

Overview of Review Score

The Review Score of 9.6 (9.646) out of 10 for Avenue House Nursing & Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.646 for Avenue House Nursing & Care Home is calculated as follows: ( (251 Excellents x 5) + (92 Goods x 4) + (7 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 356 Ratings = 4.646
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Avenue House Nursing & Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Oct 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Sam

Sam Hoare-Wilkinson

Job Title: Manager Joined: 2017

Avenue House is led by Care Home Manager, Sam Hoare-Wilkinson who supports our qualified team of carers, kitchen and housekeeping staff.


Sam joined the Jasmine Team at Avenue House in October 2017 as Deputy Manager. Sam chose to pursue a career in care from the age of 19 and over the last 16 years she has worked in different care settings including as a care assistant at a Nursing home and then in Residential and Domiciliary Care. Whilst gaining valuable experience, Sam has also undertaken a programme of study and has achieved NVQ qualifications at levels 2, 3 and 5 in Adult Health and Social Care and has completed a Counselling Skills course.


Sam passionately believes that we are invited to work in our residents’ home, and the empowerment of their choices, rights and independence are fundamental to her approach to care.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Avenue House Nursing & Care Home to verify any information. View our terms and conditions. Avenue House Nursing & Care Home has an Enhanced Service - more info.