Care Homes Owned by Jasmine Healthcare Ltd in Lincolnshire

My mum has resided at St Andrews for several years. I find the care and nursing staff to be caring compassionate patient, helpful respectful, friendly, approachable and treat mum with dignity. The care and nursing teams are very aware of the care mum needs. I know I can speak to team leaders at anytime and the managers are willing to speak to me at anytime. During changes of managers the permanant staff continue to provide excellent care.

Lovely atmosphere for the elderly.

My mum has been here for six months and is very happy. She is looked after exceptionally well, which gives us great peace of mind.

The staff are amazing-kind, caring, and empathetic. They genuinely care about the residents' wellbeing and are always welcoming and approachable.

We appreciate being able to visit whenever we want, which helps us stay connected and involved in Mum's life.

There is a great variety of activities and entertainment, especially the visiting singers and games, which Mum really enjoys. Mum has always taken pride in her appearance, so it is lovely that her nails are done regularly and that the hairdresser visits each week.

We are very grateful for the care, compassion, and support provided by the whole team. Mum is treated with dignity, respect, and kindness every day.

Frank is loved and well cared for by your staff and if I ever have any issues they are dealt with swiftly.

Friendly staff provided a warm welcome to the home. Was directed to the relevant location the manager was in the home and although not necessarily her working hours she took time to speak to both residents and visitors which was much appreciated. The home is very nicely decorated comfortable and very well kept. All staff seem very caring and friendly. My brother-in-law is there on a few weeks respite, has dementia seemed quite happy.

Excellent standards of care. Staff very welcoming and friendly. Very homely atmosphere.

My 95 year old father spent the last four months of his life at St Andrew's where he was nursed and cared for with dignity, respect and compassion. Every single member of staff - care, nursing, ancillary - and management clearly had my father's health, best interests and comfort in mind at all times. Every time I visited my father he was clean, warm, safe and well-fed. The staff even stepped in to provide swift and professional medical assistance to my mother when she collapsed whilst visiting my father. Towards the end of his life the palliative care that was provided, and the support to our family, was exemplary. I cannot recommend this home highly enough, and the wonderful staff have my eternal gratitude for making an old man's last months as comfortable and fulfilling as possible.

The home was excellent. It had a lovely warm feeling as soon as you walked inside. The manageress was so wonderful, therefore it felt very homely. It was the sort of home that I would be happy there.

Cleanliness is exceptional, always smells clean, all common areas are tidy, feels like home. All the staff are amazing, and treat everyone with great care and respect. Mum's room was a great care and respect. Mum's room was a great size, we could and did personalise the room with photos and pictures, knick nacks and her own bed linen. The food was excellent, with good portions and a good variety and choice. I would highly recommend the home, it really is a home-from-home.

I would have no hesitation in recommending St Andrews as the perfect care home.

Whilst there are some areas for improvement, the staff and management have been very accommodating and friendly. When issues arrive they are there to sort it and to ensure my parents are settled and well called for. The friendly atmosphere and homely feel are great and different to my experiences with other homes. It is hard to satisfy everyone with meal choices however, the staff are going above and beyond to ensure my mother can have her preferred food choices. Dad is being given a good quality of life that includes inclusion in activities even though he is extremely frail. There is a definite caring attitude from most staff and some individuals are exceptional.

The staff are very friendly and appear to really care for the residents. They are always available for information, which they give freely. The rooms are clean and bright, and today in the lounge area, the staff engaged the residents with ball games and quizzes. This fostered a very happy and positive atmosphere, and everyone was enjoying themselves.

Certainly from our family's point of view, that has been our experience too.

Mum passed away recently and the care was always good but in her last few weeks was exceptional.

Lovely rooms provide a homely and happy environment.

Mum has needed high-level living support for the past two years following the stroke. We had chosen St Andrew's for its location, surroundings and friendly atmosphere. Never one to rush into a review (as first impressions can change). I believe now is the time to describe our experience and recommend this fabulous little place to anyone looking for the personal touch in a caring environment. First and foremost, the kindness shown by the staff is amazing. Never a cross word (in some challenging situations), always respectful, positive and upbeat, encouraging wellbeing and allowing us to personalise Mum's living space. Always patient and understanding, attentive and knowledgeable and prepared to help families new to the care system navigate the process. I live a long distance away and always feel able to contact staff and keep informed remotely. The blessing is that the transition between living care and nursing care is seamless, so when needs change the service steps in to provide the right support. Fab!

Visit whenever we want, within normal daytime hours, e.g. any time between 10 am and 6 pm, any day of the week.

My cousin has been in St Andrews for some years now. I am unable to visit her as often as I would like but I know that she is in a comfortable and caring care home. The environment at the home is welcoming, clean, and tidy and a place that my cousin settled into very quickly. She is and has been difficult at times, although I know she will always give the staff a smile so that they know underneath her change of personality (she was always a very gentle lady), there is a kind and sweet person who has only changed sometimes because of her dementia. The staff are always so kind and gentle with her and provide such a very settled environment. There are plenty of activities for those who would like to participate and very nice food, delicious and well presented. I would thoroughly recommend St Andrews.

Sadly Mum passed away not long after moving in, but the staff have been amazing in providing support to Dad and me. To walk into the home and be greeted by smiles and hugs is amazing.

We, as a family, are very happy with what we have experienced at St Andrew's in the short time Mum has lived there - nothing is too much trouble for the staff. I would highly recommend this home.