Orchard Court Care Home, Brigg, North Lincolnshire
Orchard Court Care Home, Brigg, North Lincolnshire
Orchard Court Care Home, Brigg, North Lincolnshire

Orchard Court Care home, is a unique care home based in the market town of Brigg. It looks after older people, and those living with dementia.

Having undergone a period of refurbishment, the home provides a great homely enviorment and has a staff team that really do care about doing the best for the residents.

There is a range of room options including self contained apartments.

Group: Jasmine Healthcare Ltd

Person in charge: Tracy Mussett (Manager)

Local Authority / Social Services: North Lincolnshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 34 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 30

Shared Rooms: 2

Rooms with ensuite WC: 21

Weekly Charges Guide: Personal Care Single £500 – £875 , Personal Care Shared (per person) £500 – £875 (These prices are only a guideline, please contact Orchard Court Care Home to find out the exact price for your requirements.)

Fees are based on the assessed needs of the resident, and vary depending on room type etc.

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Orchard Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.9 Orchard Court Care Home has a Review Score of 9.9 (9.864)

The Review Score of 9.9 (maximum of 10) for Orchard Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Orchard Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.864 for Orchard Court Care Home is calculated as follows: ( (197 Excellents x 5) + (31 Goods x 4) ) ÷ 228 Ratings = 4.864

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Orchard Court Care Home is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.8 positive Reviews (34 registered maximum number of service users ÷ 5). 15 Reviews ÷ 6.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    18
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Orchard Court Care Home?

  • Extremely LIKELY
    19
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Orchard Court Care Home

  • Daughter of Resident/Service User
    7
  • Granddaughter of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Brother-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

My mother needed a short-term placement following a spell in hospital after having a fall at home. We were recommended to come and see Orchard Court. My mother and I were a little apprehensive given the bad press that is so regularly posted online and within the media, however, this Care Home exceeded expectations 100%. With having no information about care homes, the home manager was so welcoming, understanding and knowledgeable about her home, the staff and how they would ensure my mother would be happy, comfortable and safe.

Within a short time and having had a look around, the manager put my mind at ease and reassured us. Mum had such a good time, loved the food (which while in hospital she didn't have a good appetite) and couldn't praise the staff enough. I am so grateful to the home and if we needed this again, I would make sure Orchard Court were contacted first. What a fabulous example to put minds at rest that there are such fantastic places available for our loved ones.

How likely would you be to recommend Orchard Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All the staff are excellent.
Excellent care and very welcoming, even to the clients family.

How likely would you be to recommend Orchard Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident for over 2 years and I have always found all the staff extremely friendly and helpful.
The food is of a very high standard.
The entertainment organiser is particularly good with plenty of ideas which the residents really enjoy.
I am always made welcome when visiting and feel I can phone at any time.
Most importantly I don't worry about how my mother is being cared for at Orchard Court.

How likely would you be to recommend Orchard Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My nan has been in Orchard Court Care Home since December 2016. She is incredibly well looked after and the staff do a wonderful job (even when my nan is being stubborn or mischievous!). I am continuously amazed at the range, variety and number of events and activities that the home arrange for the residents and visitors. As I only get to visit every couple of months it is brilliant to look at the photo album to see what my nan has been up to. The home is full of laughter, which is so important. The staff take a lot of time to get to know all the residents and treat them all as individuals with the respect and dignity they deserve. I am also hugely grateful for the peace of mind this has given my mum who found the process of my nan going into a home very difficult, after caring for her for over 10 years. I can't thank the staff enough for all they do.

How likely would you be to recommend Orchard Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My nanna went to Orchard Court following an operation for a period of respite.
All the staff were fantastic from the cleaners, cooks, carers, senior carers and management, nothing was too much trouble. My nanna said it was like a homely hotel. The home cooked food was lovely and there was so much choice.
The activities were varied and something for all, residents and families encouraged to join in and be part of it all.
The staff are caring, funny and make everyone feel at home.
The home is clean and tidy and smells lovely.
They all did a great job at looking after my nana. When she left she was upset to be going. Orchard Court made a difficult time a lot easier for us all.

How likely would you be to recommend Orchard Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have always found the staff and management are very good, they are always there to talk to if you have any problems and are very helpful. The unit my friend is in is excellent, cleaned on a regular basis. He is looked after very well and if he wants something else to eat they will try and find something he will eat. I don't have to worry about if he is ok, they would contact me if there was a problem.

How likely would you be to recommend Orchard Court Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Care, such a small word, with a huge meaning, for the dedicated, professional work of the staff. Not only is our mother treated with respect and dignity in difficult circumstances but the staff 'care' for the family members who visit too. A real home from home, nothing is too much trouble. A friendly atmosphere is established and one finds oneself involved quite naturally in the life of the residents whether it is taking part in the range of activities, albeit sometimes by accident whilst walking through the dining area, or generally chatting to all as one passes through.
I have and will continue, to recommend Orchard Court to others. Nothing but praise for the staff and the open door approach of the managerial staff.

How likely would you be to recommend Orchard Court Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

It was a huge change in mum's life to move nearly 200 miles away from living with family to the care home, but with total dedication and love from all members of staff, it's now a struggle to get her to go out for the day because she's that settled. Can't recommend the care home enough.

How likely would you be to recommend Orchard Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is a top quality care home. All the staff are very friendly, extremely caring and treat all the residents with respect, patience and above all loving care. Nothing is too much trouble and they welcome visitors at all times. If a resident is in need of medical care immediate action is taken to ensure that professional help from emergency services or doctors is sought. Trouble is taken to provide residents with entertainment and activities to make their stay enjoyable and comfortable. All physical needs are met with kindness, patience and respect. This is a lovely care home and helps to put relatives' minds at ease knowing their loved ones are cared for.

How likely would you be to recommend Orchard Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Always welcomed with a genuine smile when entering Orchard Court to see my Dad. Always up to date information of facilities and entertainment for the residents. All the staff work as a team to ensure that every resident feels completely at home, a 'hands on' approach provides a full and rich quality of life for the residents.
The rooms are well furnished and kept exceptionally clean. The facilities are excellent, and the food is of a very high standard. The nursing care is of a very high standard and each and everyone has time and patience with my Dad. The safety and security measures are faultless.
Very lucky to have found a care home with such a lovely, caring atmosphere.

How likely would you be to recommend Orchard Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I can visit my aunt whenever I wish, and whatever time of day I do visit, I find the same level of care being given. The staff always make time to answer any questions I may have and they show a great understanding of my aunt's needs, always willing to discuss any care needs I feel she may have and working out ways to fulfil these. The general ambience is always calm and friendly, and I feel secure that she is being well looked after.

How likely would you be to recommend Orchard Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The staff at Orchard Court made the transition of moving our dear friend into care run as smoothly as possible. It was not straight forward as our friend's condition deteriorated quickly. They were very supportive to our friend and us too. Nothing was too much trouble.
They have so much patience with the residents and family and friends at all times, no matter what their workload is at that moment. It is like an extended family.
Everywhere in the home is clean, tidy and organised. The food is wonderful. I have been into many care homes with various members of my family and Orchard Court is the best by far.

How likely would you be to recommend Orchard Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Since placing my mum into Orchard Court she is the happiest I have ever seen her! What I thought would be a difficult decision has been made so much easier by the care and support from the Manager, Deputy Manager and ALL the staff who have gone out of their way to welcome mum into her new home.
They have both supported Mum and myself and I know I made the right decision. They make my feel very welcome when I visit.

The staff show every single resident respect, dignity and empathy and no one is treated any differently to each other. Everything about the home is warm and welcoming and the standard of care is exceptional.

The food is absolutely outstanding and every meal is home made. Mum is offered different healthy menu choices daily for each meal.

My mum has vascular dementia but the Activities Co-ordinator is always finding new interesting and challenging activities for mum to take part in and mum looks forward to these.

So glad I chose Orchard Court for Mum.

How likely would you be to recommend Orchard Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Nan has lived in Orchard Court for 6 months and from the moment she moved in we have been pleased with the level of care which she receives. She is checked frequently throughout the day and night.
The staff are always attentive to her personal and emotional care which gives us a great peace of mind. There is a happy and caring atmosphere in the home and you are always made to feel welcome whenever you visit. The amount of varied and stimulating activities which the home put on is very impressive.

How likely would you be to recommend Orchard Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father is a resident of Orchard Court and he is treated with the upmost dignity and respect. The home is well looked after, clean and very much home from home. My dad is happy, safe and very well looked after.
The manager is absolutely wonderful with him. I have peace of mind that when I leave he is treated with love and dignity. I searched long and hard for a small private care home that met all of my dads needs and I can tell you with my hand on my heart that I found everything I was looking for in Orchard Court. Ten out of ten every time.

How likely would you be to recommend Orchard Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Very friendly and caring atmosphere to this home with plenty of laughter, smiles and comforting style from carers to residents. Food is freshly cooked with a choice of menu, communal rooms are always clean with room to sit and watch television or play games. Friendly approach to visitors from the carers and nothing seems too much to ask either by residents or visitors. Visitors are welcome to join in with the activities which is comforting and reassuring for both residents and their visitors. I am extremely happy with the care shown to my mother here and the love and friendliness shown both to her and to me.

How likely would you be to recommend Orchard Court Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Great care home for your loved ones for day care, respite or full time care, my sister in law has been part of the family there since last August, I say family because the management and staff are so professional in the way they delivered the care and support for my sister in law and the support they gave to my wife and I has been outstanding, sadly my sister in law passed away on Friday evening so that is why I feel this review is appropriate for me to write in memory of the time she spent there. Thank you so much Orchard Court.

How likely would you be to recommend Orchard Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care provided goes beyond expectations, they truly care as well as take care of the residents. My sisters and I have already recommended it to friends and relatives which have been taken up. Both our parents are residents and have different needs and both are looked after and respected.

How likely would you be to recommend Orchard Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My grandma has been a resident at Orchard Court for some time now and she is very very happy with both the staff and its amenities in all aspects. They have helped make her life so much better on a day to day basis than before she moved here. She enjoys the activities and takes part in the sing along and movie sessions as well as enjoying the friendliness of the other service users.

I am very happy with the manager and her team of excellent staff who provide every aspect of my grandma's daily needs however small or large they may be.

Thank you for making her life happier and for being there when we needed you.

How likely would you be to recommend Orchard Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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