Orchard Court Care Home

7 Wrawby Road, Brigg DN20 8DL
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9.9 73 Reviews
  • Orchard Court Care Home, Brigg
Orchard Court Care home is a unique care home based in the market town of Brigg and proud that it has been rated 'outstanding' by the Care Quality Commission (CQC)(November 2018).

It looks after older people, and those living with dementia.

Having undergone a period of refurbishment, the home provides a great homely environment and has a great team that really does care about doing the best for the residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1155
  • Self-Funded Residential Dementia Care: £950 – £1155
  • RESPITE Self-Funded Residential Care: £1050 – £1405
  • RESPITE Self-Funded Residential Dementia Care: £1050 – £1405

Our fees range from £950 to £1,405 per week.
Please contact us for more details about the packages we offer.

These prices are only a guideline, please contact Orchard Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Tracy Mussett (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017
  • Number of floors: 2

Room Information

  • Single Rooms (39)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (34)

Visiting

  • Visiting at any time

Parking

  • On site parking

Orchard Court Care Home Reviews (73)

9.9

Orchard Court Care Home has a Review Score of 9.9 (9.917) out of 10, based on 12 reviews in the last 2 years.
Over all time Orchard Court Care Home has 73 reviews.

Overall Experience
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Date Published
  • 73
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  • 12
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Reviewer Connection to Orchard Court Care Home
  • 38
  • 9
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  • 3
  • 2
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  • 1
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Total of 73, showing 41-60
Review from Rebecca P (Daughter of Resident) published on 4 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home, the minute you walk through the door, is a place you want to be. It is warm, welcoming and a vibrant place full of people who are totally dedicated to the people in their care. Each person is treated as an individual and their lives are enhanced accordingly. This is not a care home but
a home of love, care and acceptance.
Reply from Tracy Mussett, Manager at Orchard Court Care Home

Thank you so much Becky for your comments. We appreciate them so much.

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Review from Annie M (Daughter of Resident) published on 10 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad joined Orchard Court at the start of this year due to the rapid progression of Alzheimer's. The staff at the care home are incredibly friendly and helpful, I have no doubt that my dad is receiving the best care possible as they demonstrate an amazing level of care and patience with activities
planned out and thought going into what interests my dad.
They have made a difficult transition for our family so much easier.
Reply from Tracy Mussett, Manager at Orchard Court Care Home

Thank you for your lovely comments, it means a lot to all of us.

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Review from Martin G (Son of Resident) published on 28 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very clean and welcoming. The staff are very helpful and caring. The residents have plenty of activities each day. Our family has peace of mind knowing our father is happy and settled.
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Review from Diane C (Wife of Resident) published on 7 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have tried several residential care homes but Orchard Court is a dream come true. They certainly deserve their outstanding rating. It is very clean and the staff are always interacting with the residents and always smiling. There is a very pleasant atmosphere.
Reply from Tracy Mussett, Manager at Orchard Court Care Home

Thank you for your kind comments they are really appreciated, I will pass on your lovely words to the staff.

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Review from C E (Daughter of Resident) published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum came to Orchard court after a rather upsetting event in her life. From the moment we saw her bungalow at Orchard Court and met the staff we knew it was the right place for her. The bungalow is bright and airy and she has made it her own by adding her own furniture etc. All the staff are very
helpful and the care she has received has been wonderful. She enjoys the food and has settled well, especially considering she spent 90 years in the same village before moving to Brigg.
Reply from Tracy Mussett, Manager at Orchard Court Care Home

Thank you for your kind words, they are very much appreciated.

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Review from Pauline P (Daughter of Resident) published on 21 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is looked after really well and is happy at Orchard Court Care Home. The staff are so kind and caring and we know that dad is well cared for. It is a very happy place and it has got everything we want, it's as close to home as you can get. No praise high enough for any of the staff and good humour
and always a smile. :)
Reply from Tracy Mussett, Manager at Orchard Court Care Home

Thank you for your kind words they are every much appreciated.

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Review from Graham B (Respite Resident) published on 15 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Moved in from hospital for respite.
Been very well looked after.
Reply from Tracy Mussett, Manager at Orchard Court Care Home

Thank you very much for taking the time to write a review, we really appreciate your feedback.

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Review from Stephanie T (Respite Resident) published on 8 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having never experienced care homes before I was very apprehensive, frightened and nervous, but I certainly needn't have worried. As soon as I entered the care home it was like home from home. All the staff could not have been nicer, nothing was too much trouble for them, always with a lovely friendly
smile, a credit to the management. The meals are even home cooked to your dietary needs and assistance given to residents with dexterity problems with their hands and patience they give residents who cannot feed themselves is to be commended.
The standard of hygiene is excellent, having been a patient in many hospitals they could show them what hygiene really means.
In conclusion, whether it's for yourself or a relative, I one hundred per cent recommend Orchard Court.
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Review from Iris M (Resident) published on 13 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here since March 2018. I have found the staff all to be helpful and very faithful. I am fed very well.
I have made many friends and have great fun with all the people here. I have been able to be taken out. I am very happy here and feel safe and am looked after very well.
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Review from Jeanette W (Resident) published on 13 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good care, lovely living space. I have some good friends, good food, I do as I like.
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Review from David A (Son of Resident) published on 13 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum went into Orchard Court in December 2011 and understandably was a little apprehensive. But she soon made friends with the other residents and the staff. Certainly, in the beginning, she got involved with various activities on offer, including trips into Brigg to shop and perhaps go for a coffee.
She
had some excellent staff members around her and was very well looked after.
From a visitors point of view, the staff were always polite and friendly.
Mum was in the care of Orchard Court for seven and a half years and as a family, we were very happy with the care she received.
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Review from S B (Friend of Resident) published on 13 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend is a resident at Orchard Court and has lived at the home for nine and a half years. My friend receives care and support to a very high standard. My friend requires a lot of support and nothing is too much trouble at the home.
There is a great range of activities available. The food is outstanding.
My friend is very happy here.
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Review from Hilda D (Resident) published on 13 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I do as I like, get up when I want, go to bed when I want nothing better.
I have been here five years, I eat what I want and the staff help me with all I want.
I can go out when I want and I get visitors.
Staff do my shopping if I want nothing is too much trouble.
Thank you.
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Review from Robin F (Resident) published on 13 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have received nothing but excellent care from a caring staff, who are friendly and willing to help.
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Review from C H (Daughter of Resident) published on 11 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff have been brilliant, things that I have mentioned have been sorted. He is very happy and he has the best of both independence in his bungalow and the company of other residents.
Reply from Tracy Mussett, Manager at Orchard Court Care Home

Thank you, your review is much appreciated.

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Review from Adrian S (Son of Resident) published on 6 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum hasn't always been easy, at times can be quite difficult and uncooperative. Staff have always been patient and caring. The meals are excellent, cleanliness excellent. Staff always welcoming and accommodating. When visiting various homes looking, Orchard Court was the only one that didn't have 'that
smell'.
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Review from Charles B (Son of Resident) published on 7 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother needed a short-term placement following a spell in hospital after having a fall at home. We were recommended to come and see Orchard Court. My mother and I were a little apprehensive given the bad press that is so regularly posted online and within the media, however, this Care Home exceeded
expectations 100%. With having no information about care homes, the home manager was so welcoming, understanding and knowledgeable about her home, the staff and how they would ensure my mother would be happy, comfortable and safe.


Within a short time and having had a look around, the manager put my mind at ease and reassured us. Mum had such a good time, loved the food (which while in hospital she didn't have a good appetite) and couldn't praise the staff enough. I am so grateful to the home and if we needed this again, I would make sure Orchard Court were contacted first. What a fabulous example to put minds at rest that there are such fantastic places available for our loved ones.

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Review from Christine C (Resident) published on 20 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are excellent.
Excellent care and very welcoming, even to the clients family.
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Review from Ronny M (Daughter of Resident) published on 24 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident for over 2 years and I have always found all the staff extremely friendly and helpful.
The food is of a very high standard.
The entertainment organiser is particularly good with plenty of ideas which the residents really enjoy.
I am always made welcome when visiting
and feel I can phone at any time.
Most importantly I don't worry about how my mother is being cared for at Orchard Court.
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Review from Laura H (Granddaughter of Resident) published on 3 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has been in Orchard Court Care Home since December 2016. She is incredibly well looked after and the staff do a wonderful job (even when my nan is being stubborn or mischievous!). I am continuously amazed at the range, variety and number of events and activities that the home arrange for the
residents and visitors. As I only get to visit every couple of months it is brilliant to look at the photo album to see what my nan has been up to. The home is full of laughter, which is so important. The staff take a lot of time to get to know all the residents and treat them all as individuals with the respect and dignity they deserve. I am also hugely grateful for the peace of mind this has given my mum who found the process of my nan going into a home very difficult, after caring for her for over 10 years. I can't thank the staff enough for all they do.
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Current Review Score: 9.9 (9.917)

Overview of Review Score

The Review Score of 9.9 (9.917) out of 10 for Orchard Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.917 for Orchard Court Care Home is calculated as follows: ( (132 Excellents x 5) + (12 Goods x 4) ) ÷ 144 Ratings = 4.917
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Orchard Court Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Nov 2018

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

Tracy

Tracy Mussett

Job Title: Registered Manager Joined: 2007

Tracy has been working at Orchard Court since 2007 joining as a part-time care assistant and moving on in her career until 2012 when she became the registered Manager.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Orchard Court Care Home to verify any information. View our terms and conditions. Orchard Court Care Home has an Enhanced Service - more info.