Orchard Court Care Home

7 Wrawby Road, Brigg DN20 8DL
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9.8 79 Reviews
  • Orchard Court Care Home, Brigg
Orchard Court Care home is a unique care home based in the market town of Brigg and proud that it has been rated 'outstanding' by the Care Quality Commission (CQC)(November 2018).

It looks after older people, and those living with dementia.

Having undergone a period of refurbishment, the home provides a great homely environment and has a great team that really does care about doing the best for the residents.
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Care Provided by Orchard Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £900 – £1250
  • Self-Funded Residential Dementia Care: £900 – £1250
  • RESPITE Self-Funded Residential Care: £1150 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1150 – £1500

Our fees range from £900 to £1,500 per week.
Please contact us for more details about the packages we offer.

These prices are only a guideline, please contact Orchard Court Care Home to find out the exact price for your requirements.

Contact Orchard Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Orchard Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Tracy Mussett (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017
  • Number of floors: 2

Room Information

  • Single Rooms (39)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (34)

Visiting

  • Visiting at any time

Parking

  • On site parking

Orchard Court Care Home Reviews (79)

9.8

Orchard Court Care Home has a Review Score of 9.8 (9.810) out of 10, based on 16 reviews in the last 2 years.
Over all time Orchard Court Care Home has 79 reviews.

Overall Experience
  • 74
  • 5
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Date Published
  • 79
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  • 16
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Reviewer Connection to Orchard Court Care Home
  • 42
  • 9
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  • 2
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  • 1
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Total of 79, showing 61-79
Review from C H (Daughter of Resident) published on 11 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff have been brilliant, things that I have mentioned have been sorted. He is very happy and he has the best of both independence in his bungalow and the company of other residents.
Reply from Tracy Mussett, Manager at Orchard Court Care HomeThank you, your review is much appreciated.
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Review from Adrian S (Son of Resident) published on 6 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum hasn't always been easy, at times can be quite difficult and uncooperative. Staff have always been patient and caring. The meals are excellent, cleanliness excellent. Staff always welcoming and accommodating. When visiting various homes looking, Orchard Court was the only one that didn't have 'that
smell'.
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Review from Charles B (Son of Resident) published on 7 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother needed a short-term placement following a spell in hospital after having a fall at home. We were recommended to come and see Orchard Court. My mother and I were a little apprehensive given the bad press that is so regularly posted online and within the media, however, this Care Home exceeded
expectations 100%. With having no information about care homes, the home manager was so welcoming, understanding and knowledgeable about her home, the staff and how they would ensure my mother would be happy, comfortable and safe.


Within a short time and having had a look around, the manager put my mind at ease and reassured us. Mum had such a good time, loved the food (which while in hospital she didn't have a good appetite) and couldn't praise the staff enough. I am so grateful to the home and if we needed this again, I would make sure Orchard Court were contacted first. What a fabulous example to put minds at rest that there are such fantastic places available for our loved ones.

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Review from Christine C (Resident) published on 20 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are excellent.
Excellent care and very welcoming, even to the clients family.
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Review from Ronny M (Daughter of Resident) published on 24 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident for over 2 years and I have always found all the staff extremely friendly and helpful.
The food is of a very high standard.
The entertainment organiser is particularly good with plenty of ideas which the residents really enjoy.
I am always made welcome when visiting
and feel I can phone at any time.
Most importantly I don't worry about how my mother is being cared for at Orchard Court.
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Review from Laura H (Granddaughter of Resident) published on 3 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has been in Orchard Court Care Home since December 2016. She is incredibly well looked after and the staff do a wonderful job (even when my nan is being stubborn or mischievous!). I am continuously amazed at the range, variety and number of events and activities that the home arrange for the
residents and visitors. As I only get to visit every couple of months it is brilliant to look at the photo album to see what my nan has been up to. The home is full of laughter, which is so important. The staff take a lot of time to get to know all the residents and treat them all as individuals with the respect and dignity they deserve. I am also hugely grateful for the peace of mind this has given my mum who found the process of my nan going into a home very difficult, after caring for her for over 10 years. I can't thank the staff enough for all they do.
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Review from Gillian B (Friend of Resident) published on 25 July 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have always found the staff and management are very good, they are always there to talk to if you have any problems and are very helpful. The unit my friend is in is excellent, cleaned on a regular basis. He is looked after very well and if he wants something else to eat they will try and find something
he will eat. I don't have to worry about if he is ok, they would contact me if there was a problem.
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Review from Susan S (Daughter of Resident) published on 17 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care, such a small word, with a huge meaning, for the dedicated, professional work of the staff. Not only is our mother treated with respect and dignity in difficult circumstances but the staff 'care' for the family members who visit too. A real home from home, nothing is too much trouble. A friendly
atmosphere is established and one finds oneself involved quite naturally in the life of the residents whether it is taking part in the range of activities, albeit sometimes by accident whilst walking through the dining area, or generally chatting to all as one passes through.
I have and will continue, to recommend Orchard Court to others. Nothing but praise for the staff and the open door approach of the managerial staff.
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Review from Garry E (Son of Resident) published on 13 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a huge change in mum's life to move nearly 200 miles away from living with family to the care home, but with total dedication and love from all members of staff, it's now a struggle to get her to go out for the day because she's that settled. Can't recommend the care home enough.
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Review from Liz H (Daughter of Resident) published on 30 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a top quality care home. All the staff are very friendly, extremely caring and treat all the residents with respect, patience and above all loving care. Nothing is too much trouble and they welcome visitors at all times. If a resident is in need of medical care immediate action is taken to ensure
that professional help from emergency services or doctors is sought. Trouble is taken to provide residents with entertainment and activities to make their stay enjoyable and comfortable. All physical needs are met with kindness, patience and respect. This is a lovely care home and helps to put relatives' minds at ease knowing their loved ones are cared for.
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Review from Jayne B (Niece of Resident) published on 28 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can visit my aunt whenever I wish, and whatever time of day I do visit, I find the same level of care being given. The staff always make time to answer any questions I may have and they show a great understanding of my aunt's needs, always willing to discuss any care needs I feel she may have and
working out ways to fulfil these. The general ambience is always calm and friendly, and I feel secure that she is being well looked after.
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Review from Janet P (Power of Attorney of Resident) published on 24 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Orchard Court made the transition of moving our dear friend into care run as smoothly as possible. It was not straight forward as our friend's condition deteriorated quickly. They were very supportive to our friend and us too. Nothing was too much trouble.
They have so much patience with
the residents and family and friends at all times, no matter what their workload is at that moment. It is like an extended family.
Everywhere in the home is clean, tidy and organised. The food is wonderful. I have been into many care homes with various members of my family and Orchard Court is the best by far.
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Review from Kate L (Daughter of Resident) published on 24 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since placing my mum into Orchard Court she is the happiest I have ever seen her! What I thought would be a difficult decision has been made so much easier by the care and support from the Manager, Deputy Manager and ALL the staff who have gone out of their way to welcome mum into her new home.
They have both supported Mum and myself and I know I made the right decision. They make my feel very welcome when I visit.


The staff show every single resident respect, dignity and empathy and no one is treated any differently to each other. Everything about the home is warm and welcoming and the standard of care is exceptional.


The food is absolutely outstanding and every meal is home made. Mum is offered different healthy menu choices daily for each meal.


My mum has vascular dementia but the Activities Co-ordinator is always finding new interesting and challenging activities for mum to take part in and mum looks forward to these.


So glad I chose Orchard Court for Mum.

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Review from Debbie W (Granddaughter of Resident) published on 20 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nan has lived in Orchard Court for 6 months and from the moment she moved in we have been pleased with the level of care which she receives. She is checked frequently throughout the day and night.
The staff are always attentive to her personal and emotional care which gives us a great peace of
mind. There is a happy and caring atmosphere in the home and you are always made to feel welcome whenever you visit. The amount of varied and stimulating activities which the home put on is very impressive.
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Review from Deborah C C (Daughter of Resident) published on 17 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is a resident of Orchard Court and he is treated with the upmost dignity and respect. The home is well looked after, clean and very much home from home. My dad is happy, safe and very well looked after.
The manager is absolutely wonderful with him. I have peace of mind that when I leave
he is treated with love and dignity. I searched long and hard for a small private care home that met all of my dads needs and I can tell you with my hand on my heart that I found everything I was looking for in Orchard Court. Ten out of ten every time.
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Review from Nigel G (Son of Resident) published on 24 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly and caring atmosphere to this home with plenty of laughter, smiles and comforting style from carers to residents. Food is freshly cooked with a choice of menu, communal rooms are always clean with room to sit and watch television or play games. Friendly approach to visitors from the carers
and nothing seems too much to ask either by residents or visitors. Visitors are welcome to join in with the activities which is comforting and reassuring for both residents and their visitors. I am extremely happy with the care shown to my mother here and the love and friendliness shown both to her and to me.
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Review from Stephen K & Rose K (Brother-in-law of Resident) published on 23 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great care home for your loved ones for day care, respite or full time care, my sister in law has been part of the family there since last August, I say family because the management and staff are so professional in the way they delivered the care and support for my sister in law and the support they
gave to my wife and I has been outstanding, sadly my sister in law passed away on Friday evening so that is why I feel this review is appropriate for me to write in memory of the time she spent there. Thank you so much Orchard Court.
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Review from Lesley W (Daughter of Resident) published on 28 December 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided goes beyond expectations, they truly care as well as take care of the residents. My sisters and I have already recommended it to friends and relatives which have been taken up. Both our parents are residents and have different needs and both are looked after and respected.
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Review from John R (Grandson of Resident) published on 24 December 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma has been a resident at Orchard Court for some time now and she is very very happy with both the staff and its amenities in all aspects. They have helped make her life so much better on a day to day basis than before she moved here. She enjoys the activities and takes part in the sing along
and movie sessions as well as enjoying the friendliness of the other service users.


I am very happy with the manager and her team of excellent staff who provide every aspect of my grandma's daily needs however small or large they may be.


Thank you for making her life happier and for being there when we needed you.

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Current Review Score: 9.8 (9.810)

Overview of Review Score

The Review Score of 9.8 (9.810) out of 10 for Orchard Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.910 for Orchard Court Care Home is calculated as follows: ( (172 Excellents x 5) + (17 Goods x 4) ) ÷ 189 Ratings = 4.91
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Orchard Court Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Nov 2018

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

Tracy

Tracy Mussett

Job Title: Registered Manager Joined: 2007

Tracy has been working at Orchard Court since 2007 joining as a part-time care assistant and moving on in her career until 2012 when she became the registered Manager.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Orchard Court Care Home to verify any information. View our terms and conditions. Orchard Court Care Home has an Enhanced Service - more info.