Orchard Court Care Home

7 Wrawby Road, Brigg DN20 8DL
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Top 20 carehome certificate
9.9 73 Reviews
  • Orchard Court Care Home, Brigg
Orchard Court Care home is a unique care home based in the market town of Brigg and proud that it has been rated 'outstanding' by the Care Quality Commission (CQC)(November 2018).

It looks after older people, and those living with dementia.

Having undergone a period of refurbishment, the home provides a great homely environment and has a great team that really does care about doing the best for the residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1155
  • Self-Funded Residential Dementia Care: £950 – £1155
  • RESPITE Self-Funded Residential Care: £1050 – £1405
  • RESPITE Self-Funded Residential Dementia Care: £1050 – £1405

Our fees range from £950 to £1,405 per week.
Please contact us for more details about the packages we offer.

These prices are only a guideline, please contact Orchard Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Tracy Mussett (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017
  • Number of floors: 2

Room Information

  • Single Rooms (39)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (34)

Visiting

  • Visiting at any time

Parking

  • On site parking

Orchard Court Care Home Reviews (73)

9.9

Orchard Court Care Home has a Review Score of 9.9 (9.917) out of 10, based on 12 reviews in the last 2 years.
Over all time Orchard Court Care Home has 73 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Orchard Court Care Home
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Total of 73, showing 21-40
Review from Anne W (Daughter of Resident) published on 21 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was lucky enough to be able to move my father to Orchard Court when looking for an alternative care home for him. The manager and deputy manager were very helpful and caring when I contacted them about wanting to move my father from his current care home. I cannot praise the staff enough for the care
they provide for my father. Since he has been there I have seen a big change in his mood, in his previous care home he was always really low and crying and I felt guilty not being able to care for him myself, now he is so much happier and he always tells me how nice all the staff are. On visiting my father the staff are always very welcoming and helpful and always have time to talk to you. I can see the interaction my father has with all the staff and the care they provide and this makes me feel reassured about leaving him in their care. I enjoy the updates and photos on their social media page. I highly recommend Orchard Court!
Reply from Carly-Jo Tscherniawsky, Recruitment Support at Orchard Court Care Home

Thank you for submitting a review on Orchard Court. I will pass on your feedback to our team members.

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Review from E G (Granddaughter of Resident) published on 19 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Incredible compassion and care from such a lovely care home! Orchard Court is by far leaps and bounds ahead of other care homes with the amazing activities they offer, care they provide and love that they hold for each and every one of their residents!
I visit my Nanna in Orchard and the staff could
not be more welcoming and kind! They offer refreshments, have a chat and are there if you need anything at all. Manager and deputy manager are doing an incredible job at making sure the care home is a fun, caring, safe, wholesome, loving place to live and it really shows!
There is no other place I would want my Nanna to be. I know she is receiving the best care, the best entertainment and is a part of a loving care home family!
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Review from B G (Granddaughter of Resident) published on 19 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well, what an amazing care home.
I have never known another one like it.
Absolutely amazing, staff are brilliant and the management are out of this world I couldn’t ask for any better for my Nanna they really do go above and beyond for their residents and you can tell by how happy, healthy and enthusiastic
they all are.
Thank you for the amazing care you give to my nanna you are all amazing.
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Review from Sarah W (Daughter of Resident) published on 4 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff are always polite and extremely friendly. My mother has been here for over a year and her care is exceptional even through all the trauma of Covid, being extremely good with my mums needs as well as ours as a family. I would not want her to be anywhere else.
Reply from Tracy Mussett, Manager at Orchard Court Care Home

Thank you for your review, I will pass on your comments to the team which they will appreciate.

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Review from Sandra H (Daughter of Resident) published on 4 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited in Feb 2020 and knew this was a special place with a special group of people working there. We needed a care home for Mum and Dad, and this was our first choice. Staff were welcoming and friendly, and residents looked happy and well cared for.
In October 2020, a vacancy became available,
and Mum moved in. Dad had by that time passed away in another care home. It is hard to find the words to thank the staff for all the hard work and sacrifices they have made to keep everyone safe and happy. Unless you work in the environment of a care home, I think it is impossible to fully understand what they have had to do. I do know that if they were not dedicated, they would not be able to do the challenging role they do day in and day out. The pandemic also made things so much more difficult. I cannot express enough my thanks to the staff for keeping Mum safe and happy and also for providing support for me as well when things got tough - thank you, two words that don’t say enough.
Reply from Tracy Mussett, Manager at Orchard Court Care Home

Thank you for your kind words; they really do mean a lot to us all. I will pass your review onto the team.

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Review from Cheryl T (Daughter of Resident) published on 2 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the staff to be helpful and very pleasant. As I live some distance away, the regular e-mail updates are very welcome and informative. Their protocols in relation to Covid have been excellent and have kept residents and staff safe. I am very happy that Mum is loving at this home.
Reply from Tracy Mussett, Manager at Orchard Court Care Home

Hi Cheryl, thank you for taking the time to complete a review for us; I will pass it onto the team. I am pleased you find the updates informative and you are happy with mum's care.

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Review from Andrew W (Son of Resident) published on 20 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
A note of thanks to the Manager, Deputy and all the care team at Orchard Court for the help and support given to Mum which has enabled her to attend a dental appointment first thing this morning. Not always easy I know during one of your busiest times of the day when it’s all hands on getting residents
up, washed, dressed and breakfast all before 09:30. So very much appreciated. Our thanks and very best wishes.
Reply from Tracy Mussett, Manager at Orchard Court Care Home

Thanks for your review it is very much appreciated, teamwork makes the dream work.
Always here if you need anything.

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Review from Valerie W (Wife of Resident) published on 20 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been in Orchard Court Residential Home for over 2 years. During that time the home has been in lockdown and I have been unable to see him. The staff at Orchard Court have been so caring and helpful to him. Nowhere could he have been looked after any better. The conditions are excellent,
spotlessly clean, food is well cooked and they have activities every day to keep residents happy and smiling. When I ring staff do not rush you off the phone and always ready with a kind word. Thank you Orchard Court, I can't thank you enough.
Reply from Tracy Mussett, Manager at Orchard Court Care Home

Thank you so much for your lovely review, it really means a lot to us all. We are always here as much for the families as the residents and it's really good that you feel you can contact us at any time.

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Review from Sadie R (Daughter of Resident) published on 30 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My lovely Mum needed 24-hour physical care and was extremely reluctant to move to a care home. She had been in her house for over 60 years. We initially arranged a four-week respite care placement and after two weeks she wanted to stay permanently. The care is absolutely fantastic, the staff are brilliant
and Mum says the food is amazing. It is such a relief to know she is happy and well cared for. The staff arrange regular FaceTime calls for us and I can visit my mum regularly in the social distancing ‘pod’. My Mum is treated with dignity and respect and communication with the manager is prompt and friendly. Mum and I can ask for no more, I highly recommend this care facility and when the time comes I hope they have a place for me! Utterly amazing.
Reply from Tracy Mussett, Manager at Orchard Court Care Home

What a lovely review you have given us. I will pass your comments to the team, I am really happy mum is settled, she is a pleasure to have around. Thank you so much for taking the time to review us.

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Review from Carol S (Daughter of Resident) published on 17 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My review is of the care my dad has received during lockdown.
The care Dad has received has been outstanding, as it always is. Whilst we haven’t been able to visit, there has been a drive-through for us to see all the residents. We’ve been able to talk to Dad through the window, telephone calls, FaceTime,
photographs and videos - everything possible has been done for us to keep in touch. Everyone is happy and everything possible has been done to keep everyone safe during this stressful time. We couldn’t wish for a better home for Dad to be loved and cared for.
Reply from Tracy Mussett, Manager at Orchard Court Care Home

Thank you for your review, Carol, we really do appreciate you taking the time to complete one, it's so hard for everyone, dad keeps us all smiling, be lovely when we can all be together again.

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Review from Tamsin B (Relative of Resident) published on 3 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have 2 relatives living in Orchard Court and I wouldn’t let them live anywhere else. The staff are superb, so supportive and just like having extended family. They go above and beyond with their level of care and attention, nothing is too much trouble.
Reply from Tracy Mussett, Manager at Orchard Court Care Home

Thank you Tamsin for taking the time to review us, we are privileged to have two of your family members here with us, they are a big part of Orchard and a pleasure to care for.

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Review from Susan M (Daughter of Resident) published on 23 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'd like to take this opportunity to thank each and every member of staff for the wonderful care given to my dad after he was taken into care after the loss of his wife of over 60 years. Not only is he grieving but also under these bizarre circumstances of COVID and us not being able to settle him into
his new home, they have gone above and beyond what was expected of them to make dad feel safe and cared for. He is very settled and is now enjoying his new life, joining in activities and is more like his old self. Thank you all so very much.
Reply from Tracy Mussett, Manager at Orchard Court Care Home

Thank you, Susan, it is a pleasure to care for dad; we are so happy he is settling in so well. Here if you need us.

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Review from Sheila S (Wife of Resident) published on 23 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband went into Orchard Court for respite. I cannot fault the care my husband received from the start. Staff were extremely friendly. Caring. They had the time to chat. So thoughtful of my husband's needs. They couldn’t do enough for you. Not only did they respect my husband with his every need
they even made sure I was doing ok. Absolutely brilliant service.
Reply from Tracy Mussett, Manager at Orchard Court Care Home

Thank you, Sheila, we had pleasure looking after your husband, he is missed by us all; take care.

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Review from Nick T (Son of Resident) published on 22 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is hard to put into words just how reassuring it has been (and continues to be) that my mum is being looked after by the key workers, carers, management and support staff at Orchard Court. We often say that people 'go the extra mile'; these guys do that every single day. In recent weeks, under the
most challenging of circumstances, their response has been exemplary, with the highest standards of care and support evident in everything they do.
Reply from Tracy Mussett, Manager at Orchard Court Care Home

Thank you for your lovely words, Nick, we appreciate you taking the time to write us a review.
I will pass your review on to all the staff.
Thanks again

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Review from Annette C (Daughter of Resident) published on 20 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found the staff to be wonderful when looking after my mother whilst she was resident in Orchard Court. I always felt my mother was well looked after by caring, patient and professional staff. The team provided lots of fun and entertaining activities to keep her and the other residents occupied and
were very welcoming and helpful when I went to visit.
Reply from Tracy Mussett, Manager at Orchard Court Care Home

Thank you so much for taking the time to submit a review, it is much appreciated, your mother is missed every day here at Orchard and it was a pleasure to care for her.

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Review from Pat S (Daughter-in-law of Resident) published on 29 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to express our sincere and heartfelt gratitude to each and every member of staff at this most wonderful of places. Mum and Dad in Law have had the best care and attention from day 1. They truly could not be in a better place. Especially at this difficult and dangerous time. These people
go far far above and beyond duty of care at all times. To leave their home of 63 years was heart-wrenching but to have the love, care and support of these wonderful people in such a lovely place is priceless. Can not recommend it highly enough. Thank you all.
Reply from Tracy Mussett, Manager at Orchard Court Care Home

Thank you so much for your review Pat, it is much appreciated and we are all looking forward to having a lovely party when this is all over, take care.

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Review from Ginny G (Daughter of Resident) published on 28 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The overall facility is fantastic. It is in a different league to other homes that my dad has been in. It is clean, and the facilities are great. My dad has a lovely large room with a shower room and sofa area.
The staff are amazing; they will do anything for Dad and the family. The deputy manager
and manager are brilliant. This is where I would like to be if I needed to be in a residential home.
Reply from Tracy Mussett, Manager at Orchard Court Care Home

Thank you for your review Ginny we really do appreciate it, take care and hopefully, we will all be together again soon.

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Review from Sarah H (Daughter of Resident) published on 13 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
In January 2019 my sisters and I made the very difficult decision that our dad who has dementia could no longer continue to live in his beloved home alone. Our search for the perfect home from home led us to Orchard Court. Our dad moved in at the end of January 2019. The wonderful team at Orchard Court
made the transition of moving dad into his new home very easy. We were welcomed as a family and supported. Our dad settled very quickly and is part of the family within Orchard Court. He is cared for and respected at the same time. He is no longer lonely and isolated, which he was when he was on his own at home. The whole team at Orchard Court are just wonderful. My sisters and I can’t thank you all enough for taking such good care of our dad.
Reply from Orchard Court at Orchard Court Care Home

Thank you so much for taking the time to add a review - this is so appreciated by us all.

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Review from Sara K (Daughter of Resident) published on 13 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
As I had helped to care for my mum for several years, I dreaded the time that she would have to move out of her own home and into care. When that time came, the staff at Orchard Court couldn't have been more fantastic in helping our family as a whole to cope with that transition. Knowing and seeing
how well she is being cared for has lifted an enormous worry from our shoulders. My mother is very well cared for, happy and settled. We never thought it could happen but it has. Thank you to the incredible, kind staff at for everything you all do. I couldn't recommend this home and its staff more highly.
Reply from Orchard Court at Orchard Court Care Home

Thank you so much for your review it is much appreciated.

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Review from Sharon C (Daughter of Resident) published on 9 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every aspect of care is absolutely first class. My mind is at rest 24 hours.
Reply from Orchard Court, n/a at Orchard Court Care Home

Thank you so much for your review, it is much appreciated.

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Current Review Score: 9.9 (9.917)

Overview of Review Score

The Review Score of 9.9 (9.917) out of 10 for Orchard Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.917 for Orchard Court Care Home is calculated as follows: ( (132 Excellents x 5) + (12 Goods x 4) ) ÷ 144 Ratings = 4.917
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Orchard Court Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Nov 2018

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

Tracy

Tracy Mussett

Job Title: Registered Manager Joined: 2007

Tracy has been working at Orchard Court since 2007 joining as a part-time care assistant and moving on in her career until 2012 when she became the registered Manager.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Orchard Court Care Home to verify any information. View our terms and conditions. Orchard Court Care Home has an Enhanced Service - more info.