Oxendon House Care Home

33 Main Street, Great Oxendon, Market Harborough LE16 8NE
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9.9 50 Reviews
  • Oxendon House Care Home, Market Harborough
Oxendon House has been respected locally for over thirty years, focusing on quality and personalised care within a homely atmosphere.

A converted country house, this property still has much of its original charm while having been converted for the practice of modern care.

Professionals are sensitive to individual needs and the home invests in training and on-going development to keep standards of a high quality.
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Care Provided by Oxendon House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1400
  • Self-Funded Residential Dementia Care: £1100 – £1400
  • RESPITE Self-Funded Residential Care: £1350 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1350 – £1700

Our fees range from £1100 to £1,700 per week.
Please contact us for more details about the packages we offer.

These prices are only a guideline, please contact Oxendon House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Bee Franks (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (41)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (41)

Parking

  • Parking for 20 cars.

Oxendon House Care Home Reviews (50)

9.9

Oxendon House Care Home has a Review Score of 9.9 (9.892) out of 10, based on 14 reviews in the last 2 years.
Over all time Oxendon House Care Home has 50 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Oxendon House Care Home
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Total of 50, showing 41-50
Review from A P (Son of Resident) published on 24 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The treatment and care that my parents received was wonderful. The home has my deep gratitude and support, first class.
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Review from Annette R (Daughter of Resident) published on 14 August 2019 Submitted via Website • Report
Overall Experience 2.0 out of 5
My father only stayed in this care home for one night as on the morning following his admission we visited mid-morning and it was clear that we needed to get him straight out again.
Reply from Chris Clark, Managing Director at Oxendon House Care Home

Although we accept that we could have done better in relation to the short stay of the resident referred to in this review, we do feel that the review is very unfair. We do not feel the resident was ready to come into a care home, and came to us late on a Friday afternoon against our recommendation, as this allowed no time for the resident to settle before the weekend.


The relatives at no point spoke to our Home Manager or Deputy manager about their concerns and didn’t even wait for them to come to meet them on the Saturday (the day after admission), which they both offered to do, before taking the resident out of Oxendon House.


Despite many attempts to get in touch with the family since, as we take all complaints and residents' and relatives' dissatisfaction extremely seriously. We have not had any response from the family. We are still unsure of their exact issues and concerns.


We have written to the relatives saying that no charge will be made for their relative’s stay, or their contractual notice, due to them not being happy with the care provided by Oxendon House. We used this as another opportunity, to say that we would very much value their feedback so that we can improve things going forward. We have still not heard anything back from the family.

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Review from Margaret L (Resident) assisted by family/friend published on 23 July 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The majority of the staff are kind and caring.
We like going out on the bud. They are very supportive.
More staff are needed at times.
Thank you for enabling me to be with my husband of 66 years.
Reply from Cat Bass, Manager at Oxendon House Care Home

Thank you for taking the time to write us a review, we really appreciate it. And thank you for your feedback, especially regarding our staffing. We are working hard recruiting at the moment and hope to have any vacant roles filled ASAP. Thanks again, I will make sure to pass your feedback onto the rest of the team.

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Review from Beryl L (Wife of Resident) published on 17 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been a resident at Oxenden House for nearly 12 months and I am thoroughly satisfied with the care and attention that has been provided by all the staff during this time. All the staff greet you with a smile whenever visiting and the atmosphere in the home under the present manager is
cheerful, friendly, homely yet efficient.
I don't think I can add anything other except to say I am very pleased that we chose Oxenden House as a home for my husband now that I can no longer look after him.
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Review from Lydia W (Resident) published on 17 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home is very good.
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Review from D N (Daughter of Resident) published on 11 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home was able to provide convalescence care at short notice. The room was new and well equipped, the bathroom was disability friendly. We found the staff to be friendly and helpful. The food was standard but a good choice each day. The manager was new to the role but the home appeared to be well
run. We would definitely return in the future should further care be required.
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Review from Joy S (Wife of Resident) published on 8 August 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Since there has been a new manager, things in the home are so much better. The staff are great even though there are not enough on duty to be in all the areas. Weekends are often the worst. The care for my husband is great but there often doesn't seem to be time to deal with basic needs. He has been
in Oxendon House Care Home for over two years and the best care is now.
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Review from Cathy P (Friend of Resident) published on 3 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone here seems really friendly and welcoming. My friend always seems really happy when I visit. They have started to eat well again as they really enjoy the food, it's nice to see that it's all home style cooking. The new rooms look fantastic.
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Review from Lorraine M (Daughter of Resident) published on 6 November 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was accepted at Oxendon House after an extreme crisis period and hospital care of 4.5 months. I was distraught at the through of putting my vibrant, self assured mother into a home. I needn't have worried. Mum's health and mental capacity have improved dramatically since moving in. The
care and respect she receives is 2nd to none. All staff care about her, and for her, nothing is too much trouble. The Senior Nurse and the home Manager have both provided me with the support to accept this position. They have been, and conitnue to be, way above what I expected, such professionals with over arching 'care' for both the residents and their families. I am truly blown away by how much all the staff do for mum and all other residents, they truly care and I have seen several very light hearted moments where everyone is laughing. Mum has a beautiful room and bathroom and has 'visits' several times a day from staff 'popping in' with tea, snacks, medications etc... often sitting down for a little chat. Mum absolutely loves it there, something I never thought she would accept. She loves the food, adores her room, enjoys the food and most of all has the freedom to get involved with little household activities which remind her of her independent days. She helps with handing out teas, tidying the 'sock drawer' and the day room as she feel fit to, something that some homes would not allow. It has proved to be Mum's saviour and I can once again see her vibrant personality shining through. She is safe, happy and in the best place she could possibly be. If you are at all concerned about putting a loved one into a home, check out Oxendon House, I would recommend it. I feel happy having my mum live there and I'm not an easy lady to please!
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Review from Sharon B (Friend of Resident) published on 6 November 2015 Submitted via Website • Report
Overall Experience 4.0 out of 5
I would like to take this opportunity to thank all of the staff at Oxendon House for the care and love you gave to my friend.
From the moment she arrived she was made to feel so special and everyone made great efforts to get to know her and I will be eternally grateful that she spent her last days
amount such caring and professional people.
My visits were always welcomed and the staff were always courteous and ready to assist with any issues that I might have, the home is run as a family environment so I found it easy to visit.


I would also like to say a great thanks to the management team for their invaluable advice and support regarding dementia care, they were very good at simplifying some of the issues we encountered when trying to find a home for our loved one.


The home is excellent, clean and well run and I would recommend it to anyone who has a relative with dementia.

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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for Oxendon House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.892 for Oxendon House Care Home is calculated as follows: ( (150 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 167 Ratings = 4.892
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oxendon House Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Bee Franks

Job Title: Home Manager Joined: 2024

Home Manager

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