Bupa Northampton Care Home

The care at Richmond can only be described as outstanding. The flatlet he has in the main building has been made to look like his old flat in Surrey and he has fantastic support from the Domiciliary Care team. He loves the place and particularly likes his three meals a day in the excellently staffed and delightful restaurant. He thinks it is like being on a cruise.

The home is well managed, the staff are polite, respectful and friendly and know all the residents well. The buildings are clean, tidy and smell beautiful. The receptionists are efficient and helpful to residents and visitors alike as are the maintenance staff and the gardening team.

Dad really enjoys the regularly organised programme of entertainment and social interaction.

Our family is delighted with Richmond Northampton and we are sure that there will be a queue to register us as the next generation at Richmond when or if the time comes. Great value for money and a wonderful solution to our problems with Dad.

Had a very restful and peaceful holiday. Thought the apartment was very comfortable but would have preferred a disabled toilet as when you are in a wheelchair it is very difficult to use a normal toilet. The gardens where kept very nice with plenty of seating. I thought the food in the restaurant was varied. Plenty of things to do if you want to, if you want to join in.

Mum has a lovely downstairs apartment with a west facing bay window, she loves to sit in this on sunny afternoons & look at the garden.

My parents are both approaching 90 years of age and suffer from severe mobility difficulties. When it became clear they could no longer remain in their own home and required some kind of assisted living, I visited most,if not all, of the appropriate care homes in the local area, and,in my opinion, none were better than Richmond Northampton. From the first moment, we received nothing but helpful,considerate service and,whilst my parents found it difficult at first to make the adjustment, it is plain to see that they are content,well looked after and receiving the services they currently need. Whilst cost is always an issue, to find a home where both of them can be together in the same rooms is very difficult,so we feel the move has been well worth while.The relationship we have with the staff and management is excellent and I always find that any problems are resolved in an efficient and friendly way.

As a friend of someone who lives in Richmond, I must say I am very impressed. The staff are always very helpful and can't do enough for you even as a visitor. The food is always outstanding. I have been to the restaurant a few times to eat. There is so much for the residents to do if they want. I am really pleased to how my friend had settled in and she herself is really pleased. Just walking in and around the grounds and meeting people with their genuine smile on their faces says it all for me. Everyone is relaxed and is home to them. I am just happy that my friend has found a lovely place to live and knowing that she will have the great care if she needs it. I really enjoyed the east meets West night and the do they had for the Queens 90th party. It just proves that nothing is a problem for Richmond and make memories for all family, friends and residents.

The staff are all always very professional, polite and caring. The main areas are spotless. Residents are always offered a wide range of things to do, including a lot of options outside of their homes. Overall a really nice retirement village.

Well managed quality care with dignity and compassion. Excellent onsite facilities and caring staff. Caters for a wide range of client requirement levels and therefore an ideal base for clients who may require continued and changing levels of care.

My father became a resident in the care home after 4 happy years in the assisted living unit. He became increasingly unwell and following a stay in hospital he needed more care than could be given to him in the assisted living unit. The staff in the care home treated him with respect and dignity. In common with the staff of the assisted living unit they had endless patience and compassion and he seemed to relax and thrive under their care. Food was provided to suit his needs, it was plentiful and of good quality. He was encouraged to eat and drink frequently, treated as an individual and provided with soft foods as he had increasing difficulty swallowing. When it became evident that his condition was terminal the nursing staff did everything that they could to support us, his family as well as him, making his last days as comfortable as they possibly could. The surroundings at Richmond Care Home, as in the rest of the village, are very comfortable, clean and relaxed.

So caring and professional, fulfilling his every wish and supporting and caring for the family too. Nothing was too much trouble and could not have been better in any way. An incredible place filled with excellent care until the end of my uncles life in February 2016.