The Shrubbery

66 College Street, Higham Ferrers, Rushden NN10 8DZ
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9.9 44 Reviews
  • The Shrubbery, Rushden
The Shrubbery Care Home is one of two care facilities that make up the Adara Healthcare portfolio and offers care for adults to support a wide range of individual needs.

The home has offered efficient care practice since first opening in 1988 and has undergone extensive refurbishment, with pleasing aesthetics and decorations complementing the service of professional carers.

A number of entertainment and activities are available to residents, who have their personal tastes respected and can welcome visits from loved ones at any time.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Teresa Taylor (Manager)

Local Authority / Social Services

Admission Criteria

  • Private and NHS
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (45)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (8)

Visiting

  • Visiting is open 24/7

Parking

  • Car Park available

The Shrubbery Reviews (44)

9.9

The Shrubbery has a Review Score of 9.9 (9.921) out of 10, based on 15 reviews in the last 2 years.
Over all time The Shrubbery has 44 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Shrubbery
  • 22
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Total of 44, showing 1-20
Review from M D (Great-Nephew of Resident) published on 17 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
If The Shrubbery was a hotel, it would be a luxury, five-star hotel!
Reply from Teresa Taylor, Registered Manager at The Shrubbery

Thank you for your wonderful review. It is a pleasure to care for your loved one.

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Review from E S (Niece of Resident) published on 10 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff, very proffessional, kind and caring.
Reply from Teresa Taylor, Registered Manager at The Shrubbery

Thank you so much for taking the time to leave a review. Our team is dedicated to providing the best care and support for all our residents, and we will continue to work hard to meet their needs with compassion and professionalism.

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Review from C B (Nephew of Resident) published on 10 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful room for family to celebrate my uncle's 100th birthday, supported by excellent, professional, friendly staff.
Reply from Teresa Taylor, Registered Manager at The Shrubbery

Thank you so much for your kind review. All residents, staff and family had a fabulous day celebrating.

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Review from P D (Husband of Resident) published on 22 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Once I could no longer care for my loved one I had to find somewhere I trusted to do it for me. I have been very impressed by the care given and general day to day overall attention given. I can visit anytime and find this useful as every time I call in I always receive a warm welcome and find my loved
one in good humour.I would recommend this care home to anyone in need of it's services.
Reply from Teresa Taylor, Registered Manager at The Shrubbery

Thank you so much for taking the time to leave a review. We truly appreciate your kind words and are grateful for the trust you place in us. Our team is dedicated to providing the best care and support for all our residents, and we will continue to work hard to meet their needs with compassion and professionalism. (Name: Teresa Taylor Email: manager.shrubbery@adaragroup.co.uk Position: Registered Manager)

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Review from Vickie F (Daughter of Resident) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am always welcomed at the home. The carers are always accommodating & caring & compassionate. They are educated for my mums complex needs. Manager is a star at knowing her residents & health care plans to keep family updated. The food is a very high standard with family members encouraged to eat with
their loved ones. Office staff are fabulous. A very pleasurable home for my mum to be taken care of


Thank you

Reply from Teresa Taylor, Registered Manager at The Shrubbery

Thank you so much for taking the time to leave a review. We truly appreciate your kind words and are grateful for the trust you place in us. Our team is dedicated to providing the best care and support for all our residents, and we will continue to work hard to meet their needs with compassion and professionalism.

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Review from v w (Friend of Resident) published on 14 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We visited the Shrubbery today to see our friend, every time we visit we are always greeted with a smile, the Shrubbery has a really homely feeling. The staff are always around to offer support. The entrainment laid on by the staff is fantastic always engaging. You come away feeling your loved is really
bring cared for. Thank you
Reply from Teresa Taylor, Registered Manager at The Shrubbery

Thank you so much for taking the time to leave a review. We truly appreciate your kind words and are grateful for the trust you place in us. Our team is dedicated to providing the best care and support for all our residents, and we will continue to work hard to meet their needs with compassion and professionalism.

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Review from P B (Daughter of Resident) published on 24 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
So happy the Shrubbery had space to take my Mum as I had always heard good reports of this care home. They visited her in the hospital and we made arrangements for her to move to the home. The food is good. They provide lots of entertainment and things for the residents to do. She has her own bedroom
and toilet and sink and they have been redecorating the building. All the staff are lovely and from day one they told us that we are family now and that's how it feels, like one big family.
Reply from Teresa Taylor, Registered Manager at The Shrubbery

Thank you so much for taking the time to leave a review. We truly appreciate your kind words and are grateful for the trust you place in us. Our team is dedicated to providing the best care and support for all our residents, and we will continue to work hard to meet their needs with compassion and professionalism.

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Review from A D (Daughter of Resident) published on 24 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home and the carers are so kind and caring. They really look out for the residents and also their relatives. Nothing seems to be too much trouble for them. It is like a family. My mother has been there since February and is very happy there. We are so pleased that she can stay at The Shrubbery.
Reply from Teresa Taylor, Registered Manager at The Shrubbery

Thank you so much for your kind review and for taking the time to share your experience. We are truly grateful for your trust and support. It means the world to us to know that we've made a positive impact on your loved one's life. Our team is dedicated to providing the best care and comfort to all our residents, and we will continue to go above and beyond to support their needs. If there's anything more we can do, please don't hesitate to reach out.

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Review from Lesley B (Daughter of Resident) published on 24 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Shrubbery care home has an excellent management and care staff team which gives the resident and their family the personal care and individual attention required to meet their needs. They treat us as family rather than clients and their warm and welcoming manner is evident in all of their interactions
with us. We are so grateful and lucky to have the peace of mind that our mum is in excellent care and that she is surrounded by people who she can count on. A special thank you to the staff who has done so much to settle Mum and make us all feel proud to be part of the Shrubbery community.
Reply from Teresa Taylor, Registered Manager at The Shrubbery

Thank you so much for taking the time to leave a review. We truly appreciate your kind words and are grateful for the trust you place in us. Our team is dedicated to providing the best care and support for all our residents, and we will continue to work hard to meet their needs with compassion and professionalism.

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Review from B G (Son of Resident) published on 3 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Right from the day that my mum moved into the Shrubbery, I had no concerns about any aspect of her care.
I visited my mum on a very nearly everyday basis, I live half a mile away from the Shrubbery and do shift work so I was popping in at most hours of the day and night, (after 8 pm is by prior arrangement)
at no point was I concerned with anything, both for Mum and the other residents.
The team at the Shrubbery is caring, professional and well-staffed at all times, the manager is most excellent at her job and this is reflected throughout the whole care team.
Big thanks to the deputy manager, one of the many senior carers, and 'mum's girls' for looking after Mum so well right until her last days.
Reply from Gemma Hall, Registered Manager at The Shrubbery

Thank you so much for the kind words, as a team we are very touched to hear these kind words and it is always a pleasure to care for such special people.

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Review from Wendy D (Niece of Resident) published on 10 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Delighted we chose this care home for our auntie, every time we visit we are made to feel welcome and we have every confidence that aunty is being cared for and this makes it so much easier when we leave.
The whole environment is bright cheerful and clean and the entertainment provided is excellent
and caters for all of the clients.
I cannot fault The Shrubbery in any way, the communication we get is brilliant and we are happy knowing that she is in safe loving hands.
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Review from J H (Son of Resident) published on 1 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is currently a resident at The Shrubbery, sadly due to dementia. As he is a Higham man, born and bred, when the time sadly came for us to seek a care home for him, it was imperative that we found a facility as close to his home as possible.
We were delighted by the welcoming attitude when
we cold-called the home in June 2022 and the management could not have been more reassuring, supportive and helpful to us at what was a very difficult time.
The facilities provided are excellent but more importantly, all the staff and management are simply wonderful people!
So caring, welcoming and supportive, both to Dad and to my mother who makes regular visits and also to myself when I am able to make the trip to visit.
We cannot thank everyone at The Shrubbery enough for everything they do for Dad and our family and would thoroughly recommend this facility to any other families that find themselves in the unfortunate situation of needing a care home for their beloved family.
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Review from S F (Daughter of Resident) published on 24 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has lived here since April 2023, she has enjoyed taking part in numerous activities, the care and attention she receives is always fantastic. Back in December, she ended up in hospital, we were told she only had a couple of weeks left as her kidneys are failing, she was sent back to the care
home for end-of-life care. Since she has gone home she has improved greatly, she is 95 so time is very precious, but she continues to enjoy life with the help and support that she receives on a daily basis. She receives a regular haircut and a manicure and pedicure. Her room is spotless and her clothes are changed every day. The food on offer is very nice with a couple of options every meal. This care home is brilliant!
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Review from M D (Daughter of Resident) published on 20 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Shrubbery feels like home to my Mum. The staff are caring and considerate and they notice when the residents are not feeling their usual selves and will interact with them to help. There are regular activities for residents to join in with such as making mince pies, quizzes, fitness and sing-a-longs.
Reply from Gemma Hall, Registered Manager at The Shrubbery

Thank you very much for the kind words. We will continue to support all of our residents and their families in the best way for them.

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Review from S T (Respite Resident) published on 4 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and the team went above and beyond with the care and support for not only my mum but also her cat! Having complex medical issues, a terminal illness, Alzheimer’s and vascular dementia, my mother spends a lot of time chatting to her cat and her cat is an important companion, so mum would
have been really distressed if she’d had to be separated from her.


The team were so kind and supportive to us as a family during a very stressful time when my daughter and her newborn baby were both hospitalised with complications and we had complete peace of mind that mum was in the best possible care.

Reply from Gemma Hall, Registered Manager at The Shrubbery

Thank you so much for the kind words, we look forward to seeing them both again in the future.

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Review from Ambrogio C (Day Care) published on 1 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I stayed there for 6 months as I had a hip operation to do my rehab. All the staff and management were so kind and good that they all made me feel as if I was at home. They were so hopeful and kind and I was always looked after when I called for help. I had such a wonderful stay and enjoyed every minute
I was there. If I was to go back for some other help I would be really willing to go back if I had the chance as I miss everyone over there. Lots of love.
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Review from Lynne P (Daughter of Resident) published on 12 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Shrubbery has recently seen many changes and appears clean and well-kept, as are the residents. They have entertainers in which they all seem to really enjoy. Both the manager and the carers are always ready to talk if you have any worries with your family member. We are so pleased we chose this
care home for our relative.
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Review from Amy V (Daughter of Resident) published on 31 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had been a resident of the Shrubbery since February 2017. It was very clear that all staff cared about her and looked after her, as well as us as a family. I felt that there was a real family vibe to the care home and they made us feel at ease. The team would contact us and update us with any
issues most of the time. Her room was comfortable and there was entertainment there to keep her stimulated. Mum sadly passed away in November 2022 but I would recommend The Shrubbery to other families looking for dementia care for their loved ones. I can't thank them enough for the time and love they shared with my mum.
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Review from Marion P (Daughter of Resident) published on 30 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum and dad moved into The Shrubbery together in April 2018. They were welcomed by a lovely team of carers and had a room together. Dad had a brilliant hundredth birthday party in 2019 but sadly passed away a short time after. I visited Mum regularly and was always made welcome. There were always
activities and entertainment, fun and laughter. My dear mum passed away peacefully in December 2022 at the age of ninety-eight. The care they both received during the time they lived at The Shrubbery was excellent. Thanks to all the staff that looked after them both.
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Review from David B (Son of Resident) published on 19 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would firstly like to thank all of the amazing staff at The Shrubbery. The care and respect that they gave to my mother and ourselves were outstanding.
Mum had many medical issues which were all treated with great care by well-trained staff, nothing was ever too much trouble.
Sadly, Mum passed away
in November, she was treated with the utmost dignity by all involved.
I would not hesitate to recommend The Shrubbery to anyone looking for care for their loved ones.
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Current Review Score: 9.9 (9.921)

Overview of Review Score

The Review Score of 9.9 (9.921) out of 10 for The Shrubbery is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.921 for The Shrubbery is calculated as follows: ( (164 Excellents x 5) + (14 Goods x 4) ) ÷ 178 Ratings = 4.921
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Shrubbery is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Dec 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (4)

Diana

Diana

Job Title: Deputy Manager Joined: 2022

Di has been back with the Shrubbery for over a year and a half. she loves travelling, especially to Egypt and has a large family with lots of Grandchildren.

Nikhil

Nikhil

Job Title: Senior Carer Joined: 2023

Nikhil has been at the Shrubbery since March this year. He likes socialising, movies and going to Church.

Bijoy

Bijoy

Job Title: Carer Joined: 2022

Bijoy has been at the Shrubbery for over a year and is transitioning into the Senior Carer role. He likes going to the gym and socialising.

Mariola

Mariola

Job Title: Carer Joined: 2020

Mariola has been with the Shrubbery for nearly four years. She has a young family likes doing arts and crafts in her spare time and loves cats.

Frequently Asked Questions about The Shrubbery

What types of Care is The Shrubbery registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Shrubbery have?

There are 45 Single Rooms.

What are the Facilities & Services at The Shrubbery?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Shrubbery to the centre of Rushden?

1.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Shrubbery to verify any information. View our terms and conditions. The Shrubbery has an Enhanced Service - more info.