The Shrubbery

66 College Street, Higham Ferrers, Rushden NN10 8DZ
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9.9 44 Reviews
  • The Shrubbery, Rushden
The Shrubbery Care Home is one of two care facilities that make up the Adara Healthcare portfolio and offers care for adults to support a wide range of individual needs.

The home has offered efficient care practice since first opening in 1988 and has undergone extensive refurbishment, with pleasing aesthetics and decorations complementing the service of professional carers.

A number of entertainment and activities are available to residents, who have their personal tastes respected and can welcome visits from loved ones at any time.
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Care Provided by The Shrubbery

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact The Shrubbery to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Shrubbery to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Teresa Taylor (Manager)

Local Authority / Social Services

Admission Criteria

  • Private and NHS
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (45)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (8)

Visiting

  • Visiting is open 24/7

Parking

  • Car Park available

The Shrubbery Reviews (44)

9.9

The Shrubbery has a Review Score of 9.9 (9.921) out of 10, based on 15 reviews in the last 2 years.
Over all time The Shrubbery has 44 reviews.

Overall Experience
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Date Published
  • 44
  • 5
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Reviewer Connection to The Shrubbery
  • 22
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  • 1
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Total of 44, showing 21-40
Review from Allison J (Daughter of Resident) published on 21 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been a resident at The Shrubbery since the beginning of September 2021. The decision for her to leave home was a difficult one but the moment I went into The Shrubbery and met the manager and her team, the decision of which home to choose was simple. It's a decision I have not regretted for
a moment. The level of care, kindness and understanding shown towards Mum is immeasurable. It was a major worry for our family how my mother would react to the transition from home to care home life and I can only say that the change happened seamlessly and this was totally due to the staff. Their planning, preparation and execution on the chosen day was faultless, as has been the care thereafter. I am so impressed with this home and its friendly staff, who seemingly go above and beyond in the hope of bringing a little joy and comfort to my mother's life. True devotion to duty, for which I can't thank them enough.
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Review from Ian S (Son of Resident) published on 15 September 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
The standard of care is excellent with all staff being friendly, caring, helpful and the needs of residents and relatives being met. The wishes of residents and relatives were listened to and acted upon accordingly. The room was large and the furniture provided was comfortable, with the room being kept
clean and tidy. A good choice of meals were provided for breakfast/lunch/dinner and drinks and snacks were provided throughout the day. All in all, a lovely place and in spite of covid lockdown etc, Mum enjoyed her stay.
Reply from Janet Smith, Manager at The Shrubbery

Thank you Ian for your very kind words. Mum was always a pleasure to look after and will be missed by us all. Janet - Manager

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Review from Karen (Daughter of Resident) published on 9 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum is a resident at The Shrubbery, she has been there for almost 12 months now and the care and love she has been shown is immeasurable.
We as her family cannot thank the staff enough, their dedication, kindness and hard work is second to none.
Thank you to the Manager and all the staff at The
Shrubbery you are doing an amazing job.
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Review from Danielle (Granddaughter of Resident) published on 9 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nan has been a resident for around a year. During that time, myself and family cannot fault the care of the team at the shrubbery. We are so grateful for the high level of care she has received. Even through such uncertain times, they have done everything they can to keep the residents safe, while
keeping in touch with their families.
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Review from Trevor W (Nephew of Resident) published on 28 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the start of care at The Shrubbery our Aunt has, in my opinion, received excellent care and attention. I have never had any concerns for her welfare whilst in care. The staff are all friendly and approachable, we are kept updated on a regular basis. The facilities are very clean and well-appointed.
I
would like to take this opportunity to thank all the staff for their care and attention.
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Review from J D (Daughter of Resident) published on 19 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are brilliant and Mum enjoys living in the Shrubbery. She has Alzheimer's and has been there for over 2 years. The senior care staff have had no staff turnover in the time she has been a resident and the activities and attitudes of the staff to the residents is excellent.
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Review from Caroline A (Daughter of Resident) published on 2 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father sadly died in June after being a resident at The Shrubbery for many years.
We initially found ourselves in the unfortunate position of having to find an alternative care home for Dad at short notice. We visited many in the area, but we knew as soon as we visited and spoke to the Manager that
this was the one.
The friendly, caring staff were always helpful and approachable, and they became a support not only to Dad but to us as a family as well. They came to know him so well and adapted his care to his changing needs as his dementia progressed.
In the months before Dad died his care needs increased significantly, but it was still carried out with care and patience giving Dad his dignity until the end.
We cannot thank the Manager and staff at The Shrubbery enough for all that they did over the years they cared for Dad and would not hesitate to recommend this care home.
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Review from D P (Daughter of Resident) published on 12 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Not only is Dad made to feel one of the family, we are too. The manager and her team are upbeat, hardworking and always kind and patient even when under pressure. We are so happy and grateful to have found such a caring place for our dear Dad.
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Review from K W (Daughter of Resident) published on 22 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager was so kind to my mother and extremely supportive to my sister and me. We immediately felt it was the right place for my mother. Everyone was so friendly and welcoming.
The level of care, the activities, the food, the atmosphere, everything was amazing.
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Review from Jane M (Daughter of Resident) published on 14 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was looking for a care home for my father. I phoned a few to make appointments and when I spoke to the manager I immediately knew this was the one. However I did go and visit some other homes but something didn’t connect. As soon as I walked into this one I knew it was ideal. The staff were so welcoming,
the home was extremely clean and didn’t smell, and the manager took the time to answer all of my questions and concerns. Within days my dad was ensconced and I am so impressed with how all the staff have interacted with him. Well done to all.
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Review from Steven W (Son of Resident) published on 7 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been in this home for almost two weeks now. On the day we took him in the staff were very reassuring and helpful. They took immediate care of Dad, showing him around, Introducing him to everyone, getting his clothes cleaned and marked up so it didn't get lost in the laundry and generally
making him, and us, feel welcome.
His room is comfortable and nicely decorated and we were able to put up personal photographs and pictures.
I visited every day for the first week. He was always clean and fed and happy. He joins in with activities and seems to be settling in well.
There is always laughter and smiling in the house. It is a very welcoming place.
Despite my initial misgivings, I'm now happy that he is in a place of safety where the staff are excellent and we are kept informed of his progress.
Many thanks to all the staff.
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Review from A B (Husband of Resident) assisted by family/friend published on 19 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always greeted by friendly members of staff who are always helpful. They also support the family and listen and act on any concerns.


The home always has a nice fresh smell, never any smell or odours!


After looking around a few homes we feel we have chosen the right one.

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Review from Marion H (Daughter of Resident) published on 27 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We can all appreciate how difficult it is to come to terms with and how traumatic it can be on the transitional period, not only for Mum but all the different emotions we are all experiencing. The Manageress and deputy, with their expertise, made the move for us much less painful for us on that transition
and all the staff were there to welcome Mum with their cheery smiles and warm hearts.
We, as a family are made more than welcome to visit as often as we wish at any time, including meal times where Dad is welcome to dine with Mum in one of the dining rooms.
On entering the home there is always a hello from all the staff and laughter in the corridors. The Cooks work exceptionally hard to produce some lovely meals, whether it be homemade soup and a variety of sandwiches, or a roast!
The home always smells very pleasant and no odours as found in some homes.
Thank you to you all.
Reply from Sue Hanspaul, Director at The Shrubbery

Dear Marion


Thank you for your very kind review for which we are most grateful. Best wishes from us all at The Shrubbery.

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Review from Fiona H (Daughter of Resident) published on 26 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I picked The Shrubbery after reading the reviews and by word of mouth. The manager and her deputy have been so helpful and supportive to us as a family when Mum first went into the home in February 2018. They are always there to talk us through our concerns and advice on how to deal with various situations.
When
we visit Mum the staff are all so friendly and always smiling so it gives the home a happy atmosphere and when we leave at the end of our visit, if we ask, one of the staff will go in and talk to Mum to make sure she is ok.
The home is always clean and smells fresh which is a nice greeting when you open the front door!
I would have no hesitation in recommending this care home to others as I feel we have chosen the right one for Mum.
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Review from Michael R (Son of Resident) published on 13 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sadly my mother recently died after a stay of nearly four years at The Shrubbery. During that time the staff and management could not have been more caring towards her. My mother did not want to go into a care home, something I am sure most people would prefer to avoid however the staff were so patient
and understanding and she soon settled in and for many months became more independent and sociable than she had been for some time in her own home.


In the year before her death, my mother's care needs greatly increased and indeed she was bed bound for a number of months. Again despite the high level of care she needed, the staff cared for her with such patience even when she appeared to resent their care. They ensured she was safe and her dignity preserved throughout and I can not thank them enough.

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Review from Val F (Daughter of Resident) published on 10 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in this home for about 15 months now. When she went there, I never thought that she would still be alive now.
The care is excellent, any medical needs are dealt with either by the district nurse or local GP. Even though mum's mental health has deteriorated, generally she is good for someone
heading for her 95th birthday.
Reply from Sue Hanspaul, Director at The Shrubbery

Dear Val


Thank you for your very kind review. We are most grateful.


Sue

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Review from Heather S (Daughter of Resident) published on 7 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father has always been a very independent man, albeit until very recently. Alas, he began to show signs of forgetfulness which we felt was affecting his everyday normal routine.
We heard of the Shrubbery in Higham Ferrers and the excellent reports that went with it. Both my sister and I went
along to discover this for ourselves, I must say at this point, how truly astounded at the level of care, professionalism and attention to detail that was displayed in all areas.
Furthermore, we would like to thank the manager for all her hard work and for being so very accommodating at such short notice.
Our father is a different person, in such a positive way, all thanks to the Manager and her team.
Thank you so much for that extra special touch that has made such a dear "Father" very happy.
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Review from Gill D (Daughter of Resident) published on 16 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at The Shrubbery since Nov 15. My brother & I had looked at other homes before this one and on walking through the door, we immediately felt better. At last - a care home that felt like home!


There was a lovely display of things made by the residents in reception - that first impression

was so good and it has stayed with us. There was a lively atmosphere, lots going on and a lot of laughter. And that was before we had been there 5 minutes!


We are so grateful to everybody at The Shrubbery. Mum took a while to settle in as she has dementia but the experience of the team meant that they watched and evaluated mum’s needs on a very personal level and had soon worked out the best way to care for her.

We were told to treat the home as we would if it was our home, it is easy to do so.


Always time to talk if we have any questions and we have regular reviews.


1000 letters not enough to say all I wanted to but THANK YOU ALL so very much. You are the best.

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Review from Janet P (Daughter of Resident) published on 21 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is being looked after very well. She is happy to be at the home. She is eating and drinking a lot.
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Review from Gillian F (Relative of Resident) published on 7 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband's 97-year-old aunt has been a resident at The Shrubbery for the past two years. Prior to that, she had been a resident at two other care homes since 2002. In the past, as a registered nurse, I was a care manager and a member of a care standards inspection team, so I know what to expect of
a good care home.
During the introductory interview, it was clear that the registered manager was a very capable and caring person with a detailed knowledge and understanding of her specialised client group.
Our aunt has always been very particular about her personal appearance but as her dementia has deteriorated she has become a challenge for the care staff. In spite of this, they have done their best to maintain her appearance at all times as we found on our normal regular and random visits. She is now totally dependant on the care staff for all aspects of her daily living and yet they always treat her with great kindness and dignity. Her room is always kept as she would have wanted. As a former professional, I recognise that this standard of care is dependant upon sound structures and procedures determined by the home management and any small issues that we have found have always been dealt with promptly when brought to the attention of supervisory staff or management. The Shrubbery is a very friendly and welcoming care home which I can thoroughly recommend. It goes the extra mile.
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Current Review Score: 9.9 (9.921)

Overview of Review Score

The Review Score of 9.9 (9.921) out of 10 for The Shrubbery is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.921 for The Shrubbery is calculated as follows: ( (164 Excellents x 5) + (14 Goods x 4) ) ÷ 178 Ratings = 4.921
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Shrubbery is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Dec 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (4)

Diana

Diana

Job Title: Deputy Manager Joined: 2022

Di has been back with the Shrubbery for over a year and a half. she loves travelling, especially to Egypt and has a large family with lots of Grandchildren.

Nikhil

Nikhil

Job Title: Senior Carer Joined: 2023

Nikhil has been at the Shrubbery since March this year. He likes socialising, movies and going to Church.

Bijoy

Bijoy

Job Title: Carer Joined: 2022

Bijoy has been at the Shrubbery for over a year and is transitioning into the Senior Carer role. He likes going to the gym and socialising.

Mariola

Mariola

Job Title: Carer Joined: 2020

Mariola has been with the Shrubbery for nearly four years. She has a young family likes doing arts and crafts in her spare time and loves cats.

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