Thorndale

My mother-in-law is very well cared for and has all her needs met at Thornadale, where she has lived for many, many years. She is wonderfully comfortable even though she isn't always well enough to leave her room to join in activities in the lounge. Today we found her nicely snuggled in bed, her hair freshly washed: her room was spotlessly clean (as is the whole of the home). I am very impressed with the skincare and personal hygiene she is provided with. I am kept up to date with any health concerns; the carer in charge has excellent knowledge and understanding of her needs and was very approachable, providing factual, personalised information.

I live over 250 miles away, and after being unable to see my Mum for almost 7 months, my biggest wish was to see her. As soon as I contacted Thorndale to say I would be in the area just for the day, these wonderful staff went over and above to help me achieve my wish. I received an LFD test quickly and efficiently, and once cleared, was taken to the visiting area. They always treat her with kindness but the way they told her they had a surprise for her (me), and then brought her in to see me, was wonderful. It certainly was moving. I felt completely at ease and totally safe with all the COVID procedures that are in place. Thank you, Thorndale. You are all little stars.

I really cannot recommend this care home enough. My nan is in here and I was so worried as I said I would never put her in a care home, but needs must as she is over 100. She is happy, so well looked after and safe. The staff are absolute angels, especially one member of staff who really goes above and beyond with Nan.

Dad has now lived at Thorndale for over three years and is extremely happy there. From day one he was welcomed into their 'family' and has been extremely well looked after ever since. The care staff are all very professional and provide him with a wrap-around service that ensures his needs (medical, personal and emotional) are always met. Dad sees the staff as his friends and enjoys a bit of banter, but he also knows that he can rely on them completely when he needs to. Importantly, during the COVID crisis, he has also felt very safe in Thorndale because of the prompt and decisive actions they have taken throughout. As a family, we're extremely happy with the service provision, information and levels of contact that we receive. Dad could not be in better hands. Thank you all.

During the Summer, we were able to visit her outside, and it is clear that she is being well looked after and that the staff genuinely care. She is always dressed nicely, and it's the little touches like putting her jewellery on, painting her nails etc that make the difference. As a family, we now have peace of mind.

From the very first time we went to look at Thorndale we were made very welcome and nothing was too much trouble. Mum settled very well and we couldn't wish for a better home for her to be in. Whenever you visit, you are always made to feel welcome and part of the family.

My mother has just started her new chapter in life at Thorndale and loves it. Most of my contact has been and still is with the deputy manager, to say she is a delight to deal with is an understatement. My questions prior to Mum joining were dealt with quickly and most professionally. A few days ago Mum celebrated her 95th birthday and everyone made her feel a million dollars. Mum can't praise Thorndale enough, she said it's like living in a wonderful hotel. Thank you all so very much for making her feel so safe and wanted.

Always welcomed with a smile, such wonderful staff. I miss being able to come into the home to visit but the outdoor visits are still so special. The manager and deputy go out of their way, nothing is too much. The residents are all very loved.

The staff at Thorndale in Kettering have been genuinely engaged with mum the whole time she has been with them. We have seen nothing but kindness and affection towards mum. When we talk to any of the staff they do not give general comments that could apply to anyone but speak of mum's character and personality as it truly is. Before lock-down, we have walked into mum's room to find a member of staff on her knees by her bedside stroking her hair and encouraging her to eat or drink with patience and love. Since lockdown we know that she has been well looked after, having her books read to her and playing the CDs she so loves to hear. The Skype meetings have shown us that she is being well cared for. As mum finds it difficult to talk, the staff steers the conversation to things she knows will stimulate and please her. All of the staff who care for mum are absolute stars, so are the managers. We could not have chosen a better place for mum and thank them all most sincerely.

My Dad is at Thorndale and is very happy to be there. All the staff are fantastic and cannot do enough for him or any of his family who ring through or visit him. Under the COVID-19 restrictions, unfortunately, we are all limited to the times we can see him but all the staff have been tremendous with him and he feels that they are all part of his family now as well. Thank you guys and girls for all the help, support and kindness that you show him.

From management, catering, admin, cleaners, activity and all the support staff, the care and support to residents and also to families is very good and so much appreciated especially during these difficult times. Thanks for keeping Mum safe and we hope to see you all soon.

My sister and I were looking for a home for Mum because we were afraid for her safety at home, so we put Mum into Thorndale. It took a little while for Mum to settle but the staff were very kind and helped Mum to settle in, she had a nicely decorated room and always clean. Mum is looking so much better because she loves the food, which is all homemade with lovely cakes, and if there is a problem the manager and staff are always willing to talk - nothing is too much trouble, so I would like to thank the manager and all her staff for helping us to know Mum is safe and cared for, thank you.

During these challenging and unprecedented times, it is so comforting to know that your loved ones are safe and secure. I must congratulate the entire team at Thorndale. Their devotion, dedication and exceptional care has given our family, and I’m sure all families connected to Thorndale, such reassurance and peace of mind. Thank you to all carers and staff for doing such an amazing job.

Thanks to all the staff for their dedication and hard work. Really, really appreciated.

Staff are very friendly from the catering, domestic staff, caring staff and management. Very clean and bright care home. Meets my mums needs perfectly. The meals and snacks are of a good standard, I was able to make up my mum's breakfast, lunch, dinner and snacks menu to suit my mum's requirements. Some mornings she could have a full English breakfast if she wants to, which she does a couple of mornings a week. Well done everyone, stay safe.

Thank you, Thorndale.

We find staff very helpful and friendly, especially the two girls on reception. They are always most helpful and welcoming.

I have been treated with all the kindness and consideration one could ever expect. Nothing at all was ever too much bother, especially from a certain member of staff, she is so thoughtful and understanding and kindness is the word good enough. Even though she must be tired after doing night shift she continues to treat the residents with consideration and kindness at all times. I can't speak highly enough of her. Other members of staff are also very kind and respectful.

It’s clean and lots of inviting activities going on daily.

It’s a lovely, welcoming atmosphere. My nan came from living on her own and settled in well and loves the entertainment, particularly the singers and bingo. It’s so comforting to know she’s safe and well cared for.