Victoria House

I've been here 7 months and the staff are very friendly and caring. If they can help they will. The staff work very hard on different units, they organise different activities every week. Staff very good. Can't do enough for you. Overall the home is very clean, the staff in the kitchen work hard. The manager makes a difference. Really good and caring.

Mum was very happy in Victoria House. The staff were always helpful and attentive. I was always made to feel welcome whenever I visited. Thank you.

When looking for a home for Mum and Dad, Victoria House stood out for me. As soon as I walked in I felt at complete ease. The staff allowed Mum's visits to look at the rooms and building before deciding as well as multiple, continuous questions. It is home from home for my parents. They have settled in so quickly and I know they are receiving 24-hour, quality care which gives me total peace of mind. They always comment on the good food, the friendly, caring staff and I can see how well they both look. All the staff are amazing and this is their job but you can see how much they care.

On her return, they made her comfortable and with their care she has bounced back to her happy self. This care home is the best anyone could wish for.

The carers of Victoria House never let us down. My nan was ill for a third time in a few months and they always treat her with dignity and respect. The medical services were called but nan was never left alone. When she returned from A&E late in the evening they made sure she was comfortable and cosy for a good night's sleep. The staff are always keeping us updated and informed of how nan is. I cannot fault the care they give. As a family we are always welcomed and the fact you can visit at any time says a lot to me. We cannot thank you all enough.

My aunt has now been at Victoria House Care Home for one year. She was very reluctant to go to a home and it did take her a while to settle down. During this time the staff were extremely patient and kind to her. She has now settled down and is happy to be there. From the beginning, she has been very happy with the food service and has eaten well. Staff respond quickly and efficiently to requests for information and I have been made welcome whenever I have visited my aunt or put through on the phone to talk to her.

Her room is spacious, homely and comfortable and I have always felt welcome when visiting. Thank you to all the staff involved.

My mum was transferred to Victoria House in early January 2023, having been assessed as needing long-term residential care. She has vascular and Alzheimer's dementia and has become quite frail. She has always been adamant that she wasn't going to go into care so I was concerned that the transfer might be traumatic and confusing for her. I have been so pleased with the welcome and the care that she is now receiving at Victoria House. The management has been friendly and approachable throughout and very reassuring. Her room is ample size and light and airy and she has easy access to the communal areas which she likes to spend time in - she is now far less isolated than when at home. the whole atmosphere of the home is friendly and caring but professional. I am relieved and very pleased that we have found an excellent home for mum.

Once again, thanks to everyone for the love and care they showed to my mum during her time at Victoria House Care Home.

Thank you to all for making Mum's stay the best it could be. We really didn't want her to leave.

My mum came into this home 18 months ago, she was treated with respect, dignity and like a human being. She did not want to go in a care home, but within a few days, she settled. All through Covid, the staff were brilliant. They keep all strict rules, so all residents are safe and also visitors. My mum was looked after by the best care team I have had the privilege of knowing. My mum recently passed away, but because of their professionalism, she was able to be pain-free and all the family were able to say goodbye to her. This I will always be grateful to them for. I would not hesitate putting anyone in this care home if they needed somewhere. Many thanks to all the team at Victoria House, Rushden.

My dear mum went to Victoria House in August 2015 after a lot of persuasion to leave her own home, after evidently not being able to cope with everyday life. She soon fitted in and loved the company and chat with the staff and other residents in the home, making many friends. We loved the fact that we could visit any time and for however long we wanted. It really was home from home. She was very happy at Victoria House until the end of her days and we will be eternally grateful for everything the wonderful staff did for her.

My Mother is in Victoria House and the staff are great with her - Mum is quite a character and can sometimes be a little demanding! She doesn't hear very well or see very well and the staff go out of their way to make life easier for her. My Father-in-law is also in Vitoria House, he has dementia and isn't at his best - but again - the staff are good with him. Thanks to the Team for all your hard work.

Our Mum spent time in Victoria House after a stay in hospital and we were delighted to see her return to her happy, smiley self after just a few days at Victoria House. All the staff are so lovely and caring and she was well looked after and treated with dignity and respect. The staff do a brilliant job in a spotlessly clean home and they all go out of their way for their residents. Thank you all so much. It was such a comfort to us to know she was being well cared for.

My aunt spent a few weeks in hospital and then moved to Victoria House, where she decided she would remain rather than returning to her home address. My aunt spent a couple of months at Victoria House before passing away peacefully, in the care home, on the 10th March. During the time that my aunt was living at Victoria House she was extremely well looked after by a team of dedicated and caring people, who treated her with dignity and respect at all times. Nothing was too much trouble. My aunt enjoyed the good company of other residents and the staff and engaged in the varied daily social activities that were provided to all. My family and I owe a debt of gratitude to all the staff at Victoria House, that we can never repay. We had peace of mind that my aunt was safe, happy and well cared for. Thank you.

I feel very passionately about the care that Mum received from the managers and staff at Victoria House. She was shown genuine love and care. She was treated with dignity and respect. I could rest easy knowing the staff would look after her when we could not. I owe the team at Victoria a debt of gratitude, that I will never be able to fully articulate or repay. So I say a heartfelt thank you to them and publish this review here in the hope it helps others feel confident their loved ones will receive excellent care, if they move into Victoria House.

I asked the home manager to come to meet my parents and assess dad for admission in December 2020, then again in October 2021. On both occasions, my parents refused admission at the final hurdle. Dad had a fall and ended in hospital a week ago. I rang Victoria House in desperation the day after admission and without any hesitation, they offered a bed for Dad and he was discharged into their care two days ago. I have visited Dad today with my mum and I found him to be clean, shaved, eating and talking about what was happening in the home. Dad never once asked to come home and asked a member of staff to take him back to his room. I left feeling that Dad was happy with his own situation, concerned about my mum and that as hard as it is, we have made the right decision. Throughout all of this the home manager has been completely supportive of me and concerned for my welfare. That concern and support was echoed by all of the staff that we met today in the home.

After a few moves from hospital to respite, we knew we wanted to find nan the best home we could. We contacted Victoria House and the help and guidance we received was second to none. The home has a lovely atmosphere with laughter and kindness being heard all over, I am so confident my nan will be very happy here. The home is lovely and clean and homely, all the staff are kind and friendly and take the time to not only find out what she needs but what she would like! It’s never a nice thing to have to do with a loved one but we all feel very satisfied with the care nan is receiving.

As a family we were very apprehensive about finding a home for our nan, we had heard good things about Victoria House, from the initial contact to nan moving in staff have been so helpful! Nan hasn’t been here long but in the time she has, it’s clear to see she has improved, she loves the food and she’s enjoying the company of others who have also been so friendly with her. We looked around a few places but it was clear to us that Victoria House was the one for nan, we are so grateful they’ve made her so welcome and made the transition of moving from her own home to somewhere as easy as it could be! Well done all at Victoria House!

We came for the first time here, to visit a friend and we’ve been very impressed with the way the staff treated us and our friend. They were lovely and very carrying. God bless them all and give them strength to keep doing such a good job.