
The resident are always happy and have lovely things to say about the home!Lisa W(Granddaughter of Resident/Service User)

Fantastic home with fantastic staff. One could not speak highly enough.Irene B(Sister of Resident/Service User)


The resident are always happy and have lovely things to say about the home!Lisa W(Granddaughter of Resident/Service User)

Fantastic home with fantastic staff. One could not speak highly enough.Irene B(Sister of Resident/Service User)


Victoria House is a Rushden care service that has been purpose-built to achieve high standards of elderly and dementia care, as well as people with Huntingdon's disease.
The service believes in implementing innovative and advanced training programmes for staff, building a service for the future at an important time for care in the UK.
For dementia sufferers an interior that produces a calming and tranquil effect is maintained, while the facility is kept healthy and secure to help assist any mental fragility individuals may develop.
Care Provided by Victoria House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 47 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Victoria House for full pricing details and T&Cs.
Contact Victoria House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Shaw Healthcare
- Private Owned
Person in charge
- Kristina Craig(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2008
- Number of floors: 1
Room Information
- Single Rooms (47)
- Single Rooms with ensuite Wet Room (47)
Victoria House Reviews (64)
Victoria House has a Review Score of 9.6 (9.640) out of 10, based on 18 reviews in the last 2 years.
Over all time Victoria House has 64 reviews.
When looking for a home for Mum and Dad, Victoria House stood out for me. As soon as I walked in I felt at complete ease. The staff allowed Mum's visits to look at the rooms and building before deciding as well as multiple, continuous questions. It is home from home for my parents. They have settled in so quickly and I know they are receiving 24-hour, quality care which gives me total peace of mind. They always comment on the good food, the friendly, caring staff and I can see how well they both look. All the staff are amazing and this is their job but you can see how much they care.
Thank you for leaving us this lovely review, I will pass your kind words on.
On her return, they made her comfortable and with their care she has bounced back to her happy self. This care home is the best anyone could wish for.
This is so great to hear, thank you. We are so pleased that your mother quickly bounced back to her happy self with our care, the team really do strive to achieve the best quality of care for all of our residents. Your kind words will be passed on.
The carers of Victoria House never let us down. My nan was ill for a third time in a few months and they always treat her with dignity and respect. The medical services were called but nan was never left alone. When she returned from A&E late in the evening they made sure she was comfortable and cosy for a good night's sleep. The staff are always keeping us updated and informed of how nan is. I cannot fault the care they give. As a family we are always welcomed and the fact you can visit at any time says a lot to me. We cannot thank you all enough.
Thank you for leaving us such a lovely review, it really is a pleasure to read. We are delighted to hear that you feel as though your mother is well looked after here at Victoria House and you feel well-informed about her health and well-being. Your kind words will be passed on.
My aunt has now been at Victoria House Care Home for one year. She was very reluctant to go to a home and it did take her a while to settle down. During this time the staff were extremely patient and kind to her. She has now settled down and is happy to be there. From the beginning, she has been very happy with the food service and has eaten well. Staff respond quickly and efficiently to requests for information and I have been made welcome whenever I have visited my aunt or put through on the phone to talk to her.
Thank you for your kind comments, we really appreciate it. We are so pleased to hear that your aunt has now settled in here with us and is enjoying our lovely food. Your feedback will be passed on to the team.
Her room is spacious, homely and comfortable and I have always felt welcome when visiting. Thank you to all the staff involved.
Thank you for your kind comments. It's wonderful to hear that you are so pleased with your sister's care. Our staff strive to achieve the best quality of care for each one of our residents and their individual needs. Your review will be passed on to the team.
My mum was transferred to Victoria House in early January 2023, having been assessed as needing long-term residential care. She has vascular and Alzheimer's dementia and has become quite frail. She has always been adamant that she wasn't going to go into care so I was concerned that the transfer might be traumatic and confusing for her. I have been so pleased with the welcome and the care that she is now receiving at Victoria House. The management has been friendly and approachable throughout and very reassuring. Her room is ample size and light and airy and she has easy access to the communal areas which she likes to spend time in - she is now far less isolated than when at home. the whole atmosphere of the home is friendly and caring but professional. I am relieved and very pleased that we have found an excellent home for mum.
Thank you for your kind words, we really appreciate it. we are so pleased to hear that your mum is settling in well and enjoying the friendly, homely atmosphere that Victoria House strives to achieve. Your feedback will be passed on to the team.
Once again, thanks to everyone for the love and care they showed to my mum during her time at Victoria House Care Home.
We cannot begin to thank the staff at Victoria House for the love and respect they showed for Mum throughout her stay. Even on her stubborn days they still treated her with humility and accepted she was having a bad day.
Mum was always clean and tidy and it was obvious that she loved the staff too and would be blowing them kisses which they returned with love.
Thank you to all for making Mum's stay the best it could be. We really didn't want her to leave.
My mum came into this home 18 months ago, she was treated with respect, dignity and like a human being. She did not want to go in a care home, but within a few days, she settled. All through Covid, the staff were brilliant. They keep all strict rules, so all residents are safe and also visitors. My mum was looked after by the best care team I have had the privilege of knowing. My mum recently passed away, but because of their professionalism, she was able to be pain-free and all the family were able to say goodbye to her. This I will always be grateful to them for. I would not hesitate putting anyone in this care home if they needed somewhere. Many thanks to all the team at Victoria House, Rushden.
My dear mum went to Victoria House in August 2015 after a lot of persuasion to leave her own home, after evidently not being able to cope with everyday life. She soon fitted in and loved the company and chat with the staff and other residents in the home, making many friends. We loved the fact that we could visit any time and for however long we wanted. It really was home from home. She was very happy at Victoria House until the end of her days and we will be eternally grateful for everything the wonderful staff did for her.
My Mother is in Victoria House and the staff are great with her - Mum is quite a character and can sometimes be a little demanding! She doesn't hear very well or see very well and the staff go out of their way to make life easier for her. My Father-in-law is also in Vitoria House, he has dementia and isn't at his best - but again - the staff are good with him. Thanks to the Team for all your hard work.
Our Mum spent time in Victoria House after a stay in hospital and we were delighted to see her return to her happy, smiley self after just a few days at Victoria House. All the staff are so lovely and caring and she was well looked after and treated with dignity and respect. The staff do a brilliant job in a spotlessly clean home and they all go out of their way for their residents. Thank you all so much. It was such a comfort to us to know she was being well cared for.
My aunt spent a few weeks in hospital and then moved to Victoria House, where she decided she would remain rather than returning to her home address. My aunt spent a couple of months at Victoria House before passing away peacefully, in the care home, on the 10th March. During the time that my aunt was living at Victoria House she was extremely well looked after by a team of dedicated and caring people, who treated her with dignity and respect at all times. Nothing was too much trouble. My aunt enjoyed the good company of other residents and the staff and engaged in the varied daily social activities that were provided to all. My family and I owe a debt of gratitude to all the staff at Victoria House, that we can never repay. We had peace of mind that my aunt was safe, happy and well cared for. Thank you.
I feel very passionately about the care that Mum received from the managers and staff at Victoria House. She was shown genuine love and care. She was treated with dignity and respect. I could rest easy knowing the staff would look after her when we could not. I owe the team at Victoria a debt of gratitude, that I will never be able to fully articulate or repay. So I say a heartfelt thank you to them and publish this review here in the hope it helps others feel confident their loved ones will receive excellent care, if they move into Victoria House.
I asked the home manager to come to meet my parents and assess dad for admission in December 2020, then again in October 2021. On both occasions, my parents refused admission at the final hurdle. Dad had a fall and ended in hospital a week ago. I rang Victoria House in desperation the day after admission and without any hesitation, they offered a bed for Dad and he was discharged into their care two days ago. I have visited Dad today with my mum and I found him to be clean, shaved, eating and talking about what was happening in the home. Dad never once asked to come home and asked a member of staff to take him back to his room. I left feeling that Dad was happy with his own situation, concerned about my mum and that as hard as it is, we have made the right decision. Throughout all of this the home manager has been completely supportive of me and concerned for my welfare. That concern and support was echoed by all of the staff that we met today in the home.
After a few moves from hospital to respite, we knew we wanted to find nan the best home we could. We contacted Victoria House and the help and guidance we received was second to none. The home has a lovely atmosphere with laughter and kindness being heard all over, I am so confident my nan will be very happy here. The home is lovely and clean and homely, all the staff are kind and friendly and take the time to not only find out what she needs but what she would like! It’s never a nice thing to have to do with a loved one but we all feel very satisfied with the care nan is receiving.
As a family we were very apprehensive about finding a home for our nan, we had heard good things about Victoria House, from the initial contact to nan moving in staff have been so helpful! Nan hasn’t been here long but in the time she has, it’s clear to see she has improved, she loves the food and she’s enjoying the company of others who have also been so friendly with her. We looked around a few places but it was clear to us that Victoria House was the one for nan, we are so grateful they’ve made her so welcome and made the transition of moving from her own home to somewhere as easy as it could be! Well done all at Victoria House!
We came for the first time here, to visit a friend and we’ve been very impressed with the way the staff treated us and our friend. They were lovely and very carrying. God bless them all and give them strength to keep doing such a good job.
I could write an essay but basically we needed a care home for my nan who was relocating from another county. I cannot express enough the hard work the manager put into helping my family with this move as we had no idea what to do and how hard this was. Without her help it wouldn’t have happened as quick as it did. It wasn’t an easy move as my nan was ill before she arrived and came from hospital rather than her own home. This made it harder for her to settle however, on her arrival there were a team of carers to greet my nan, my mum and myself to welcome us all. They held my Nan’s hand and chatted to her and didn’t leave her side. From then on they have helped build on her confidence, her self esteem to help settle her in, her health has improved immensely, she is now walking again after loosing the ability to walk from being in hospital before she arrived, she has made so many friends with the other residents and joins in with all the activities. They are all amazing.
I brought my Nan into Victoria House and was welcomed with a big hello and smile that put Nan at ease. The care staff all greeted Nan, offered her a cup of tea. Which Nan loved as she was dying for a hot drink. The room was lovely and clean. smelt lovely too. Nan was amazed how lovely everyone was. Would recommend to anyone. Lovely home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 January 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Victoria House.
There are no upcoming events for Victoria House.
Awards / Recognitions (1)
- 05 Sep 2013Recipient: Victoria House
Accreditations
There are no accreditations posted yet for Victoria House.
Meet the Team (29)

I am currently a Team Leader at Victoria House. I started as a Domestic in 1992 and have worked here through many job roles over my 30-year service.
Victoria House has a special place in my heart, its my second home and my extended family.
The service users are happy and content, and family members often comment how happy their loved ones are.
We excel at providing person-centred care, promoting independence and excellent palliative care. I have known many staff to go above and beyond to ensure someone’s last days are comfortable and in compliance with their wishes.
Shaw healthcare have supported me throughout my progression, and provided many training opportunities. To enhance my skills and knowledge. I love my job and wouldn’t want to be anywhere else.

Id worked in care previously but, wasn’t a 100% sure if it was exactly what I wanted to do.
I saw on Facebook that Victoria House was doing some fundraising for a local man and I could join in in by zoom.
When I did I was blown away by the atmosphere in the home, it felt as though I was their joining in and I thought “I want to be part of that”.
I applied for a job straight away and I joined last week. I haven’t been disappointed, everyone’s so friendly and they are literally like an extended family to each other here. I was very apprehensive being the “new girl” but everyone’s made me feel very welcome I look forward to my future at Victoria House.

I have gained a variety of experience during my time here and always enjoyed being part of the Service users lives and doing my best to help them feel at home.
Victoria House would not be the same without the Kindness, compassion and Camaraderie of those I have shared my time here with.

I make homemade, nutritious food and cater for all diets. I really enjoy working at Victoria House, it's friendly, rewarding and I feel supported in my role

As a first job, I have felt extremely supported by everyone here and really enjoy doing both roles.
Victoria House has such a homely atmosphere and welcomes everyone in, it truly is like a second family here.
I am looking forward to progressing into a support role and gaining more experience.

I have enjoyed all my roles working here over the years and have worked with and still do, some lovely, genuine, hard working people. When you walk through the front of Victoria House, you will notice what a friendly, welcoming and homely place it is, this is down to the caring staff that work here making Victoria House a lovely place to work and live.
This reflects in the residents as they are happy and always saying what a homely environment Victoria House is.
They have a variety of daily activities, bingo, quizzes, themed food evenings etc.
The hairdressers visits also once a week to do their hair if they wish to have it done.
The last 18 months since Covid has been about has been very tough but, with all the staff pulling together, we have tried to maintain as much normality as possible for our residents.

After 4 years, I moved to the day shift where I have worked on many roles.
I currently work as a Team Leader and support the staff working as a Senior and a Support Worker on the floor. I love both roles, Victoria House has a very homely atmosphere and we pride ourselves on the excellent care we give our service users.

I take my job in the Laundry very seriously and wash their clothes and return them like I would my own. I love a Label.
Over the years I have seen many changes, I have been given the opportunity to work in different homes but, because Victoria House is lovely, I have stayed and remained happy in my role.
Staff are lovely, but most importantly our residents are happy.

I left and recently returned because I missed it so much, and everyone welcomed me back with open arms. I feel supported by the Manager in my role, and staff and residents are lovely and friendly.

Victoria House is like a second family to me, there is a great atmosphere with in the home, we all pull together and I really wouldn’t want work anywhere else.

Since started I have been given a Bank Team Leader role and I help out where necessary.
I’m very happy in my work place and they are a great team at Victoria House residents are always happy and smiling.

I applied for Support Worker role at Victoria House & have never looked back.
I love coming to work here, I always pick up over time as the staff & residents are so lovely.
I feel fulfilled in my job role when I see a smile on the residents faces.
I got employee of the month once and the fact that my hard word hadn’t gone unnoticed meant so much to me.

It’s a lovely place to work, atmosphere is very welcoming and residents and staff are all friendly.

Victoria House is by far the best place to work. I love coming to work and have a great relationship with staff but most importantly or Service users.
I love to see them laughing and genuinely have a lovely time.
Victoria House is like a little community we all look out for each other.

I enjoy coming to work everyone has been really helpful and guided me through my job.
I only came to help out here and there during Covid as a bank domestic and I now have a permanent Maintenance job.

I loved it that much that as soon as I was offered permanent hours I jumped at the chance.
I feel like there a family of friends here, and they’ve always supported me.
I’m going back on the bank soon as I’m going University in September, however I'll be in at weeks as I wouldn’t want to leave completely.

3 years later and I now have permanent hours on both days and nights.
I like the variety from both the job roles, and the hours suit me great working around my Family.
Victoria House is a lovely place to work, it's like home from home.

Everyone rally’s round each other to make sure it all runs smoothly and that the residents are happy and safe.

Victoria House was recommended to me by a friend that already worked there.
I started on Bank 6 months ago and soon left my other job for permanent hours at Victoria House.
Staff and residents are so welcoming and friendly and everyone has a smile on their face.

I work as a Domestic Assistant and in the Laundry.
Residents are always happy and smiling, this because the staff wear of them.

I absolutely love to come to work, I’m a Domestic Assistant, but I always help out on care when ever needed.
Everyone here mucks in and get the job done, I feel so happy in my job and at Victoria House.

I have been employed in the care sector since 1993 , firstly with the NNCC, private sector then with Shaw Healthcare from 2010, starting at Sandalwood Court as a Deputy Manager and then progressing to Service Manager in 2011, as my colleague will all agree, Victoria House is a home from home. The Team work at Victoria House is exceptional and I am very proud to be the Manager at Victoria House. No two days are the same, during this pandemic we have become, experts in fields we knew nothing about but we have achieved the very best of care our resident’s deserve, we have kept them safe and this is all down to the dedication of the staff within Victoria House and of course the support the residents have given to us, keep going as we are all in the same boat and we have all rowed together.

My children soon grew up, feeling very apprehensive in what to do next I started Bank shifts at Victoria House.
I’ve never looked back.
It's just a friendly place to work, residents and staff are lovely and I enjoy coming to work.

I joined in 2015 as a Support Worker and I met my girlfriend here in 2017 we now have 2 beautiful little girls together.
Victoria House is like a family we all look out for each other.

I was naturally very nervous about starting, but I was put at ease on my first day by all the staff.
Residents are lovely & happy and well cared for, staff are always looking out for each other.
I’m hoping to get permanent hours when some come available.

I heard about the catering job @ Victoria House through a friend that already worked there.
I applied straight away and was lucky enough to get it.
Since starting I have acted up to cook on occasions when necessary.
Staff are always very positive and encourage one and other.

It works perfect around my university work.
Everyone’s very friendly and staff always encourage me to do the best I can.

I’ve been working at Victoria House for 3 years. It’s very flexible around my 2 Daughters. I work nights and they’re a great bunch of girls.

I'd been working in the community for some time but, the hours wasn’t suiting me anymore. I rang a family member who already worked at Victoria House and she booked me in for a interview. The whole process has been so simple, I felt right at home from the beginning. I’m looking forward to my future within Shaw Healthcare.
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