
The resident are always happy and have lovely things to say about the home!Lisa W(Granddaughter of Resident/Service User)

Fantastic home with fantastic staff. One could not speak highly enough.Irene B(Sister of Resident/Service User)


The resident are always happy and have lovely things to say about the home!Lisa W(Granddaughter of Resident/Service User)

Fantastic home with fantastic staff. One could not speak highly enough.Irene B(Sister of Resident/Service User)


Victoria House is a Rushden care service that has been purpose-built to achieve high standards of elderly and dementia care, as well as people with Huntingdon's disease.
The service believes in implementing innovative and advanced training programmes for staff, building a service for the future at an important time for care in the UK.
For dementia sufferers an interior that produces a calming and tranquil effect is maintained, while the facility is kept healthy and secure to help assist any mental fragility individuals may develop.
Care Provided by Victoria House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 47 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Victoria House for full pricing details and T&Cs.
Contact Victoria House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Shaw Healthcare
- Private Owned
Person in charge
- Kristina Craig(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2008
- Number of floors: 1
Room Information
- Single Rooms (47)
- Single Rooms with ensuite Wet Room (47)
Victoria House Reviews (64)
Victoria House has a Review Score of 9.6 (9.640) out of 10, based on 18 reviews in the last 2 years.
Over all time Victoria House has 64 reviews.
Although it has been very difficult throughout the pandemic not being able to visit my mum, we have been communicating throughout and I am comforted by the fact that she has been extremely well looked after. Since day one, the care home has been on top of the situation and I have been impressed by the level of professionalism taken throughout. I was actually able to visit this week, for the first time in over a year and the staff are as friendly as ever and my mother couldn't speak highly enough of the care she has received. A huge thanks to everyone at Victoria House.
Victoria House is an excellent care home, with a warm and family caring environment. As soon as we first visited the home we knew it would be the right place for my Mother to be safely looked after, a home away from home. All the staff are so friendly, positive, thoughtful and caring and because they remain constant you can build up a relationship. I am always kept updated with anything I need to know about my Mother's care and well-being. The residents are encouraged to join in the activities such as bingo, arts and crafts. My Mother has settled in well and is very happy, enjoying daily banter with all the carers. During the pandemic the home has continued to excel with the daily challenges and been even more support to the residents due to the restrictions on visiting. I can highly recommend Victoria House!
I just wish that my niece would be encouraged to do more, have the TV put on in her room etc. She does not get enough mental stimulation. I appreciate it is of her own request but she is losing her social skills. She falls asleep when I visit her.
Mum has been here since August 2020 and I am so happy with the care she is receiving. The care workers are so lovely and keep me informed on all things related to Mum. They are so kind and caring. Brilliant care home.
My friend has been a resident since June 2020. On arriving at the home, she was welcomed in a friendly manner and immediately made to feel part of the family at Victoria House. The staff have always kept me informed of my friend's welfare and contacted me if there has been a problem. Whilst I haven’t been able to visit on regular basis, (due to Covid 19) when I have visited, I have been welcomed by the staff and could see they are caring to all. My mind is at rest for the care she is receiving. Thank you very much.
Dad has always been cared for to the highest standard, particularly in the current circumstances. Victoria House has done a brilliant job of keeping the residents clear of covid and deserve the highest accolades.
I have nothing but praise for the wonderful team at Victoria House. The care for my mother has been exceptional, all members of staff show empathy and care for her, although her dementia has given them many challenges over the years. The home is a lovely modern purpose-built unit, is cheerfully decorated, has modern furniture and is always clean. The staff are always welcoming and informative on Mum’s current physical and mental health. I feel we have been very lucky in finding this home for Mum.
I’d been looking after my friend for many years and then the time came for her to go into a care home. I and her family were very apprehensive. I rang Victoria House and explained my worries. From the get go, I was reassured. When I looked around it was beautiful, so homely. The staff couldn’t do enough for us and put our minds at rest from the very start. This great service has continued and even through these difficult times, we have been reassured. My friend is more than happy there. She plays bingo, does arts and crafts and has made some great friends. Sometimes I feel left out because I ring and she’s to busy to talk as she’s at activities. I can’t praise Victoria House or the staff enough.
After having dealt with numerous care homes in my previous employment as a Police Officer and seeing first hand the varying standards of care and standards of location, accommodation and surroundings plus the calibre and commitment of staff, I can say without question Victoria House in my opinion rates highly in all areas. I have had a long-running relationship with this home who are/have looked after several elderly family members over the years and now would not entrust their care with anybody else. The surroundings are pleasant and inviting, the grounds and activities are second to none but most importantly is that you are welcomed by the staff and that anything asked it never a problem or an inconvenience. I highly recommend if you find yourself looking for a placement for an elderly loved one you ring them up for a chat you will not be disappointed in the fact that your loved one is receiving second to none professional care by staff who do care.
Victoria House is a lovely care home. The staff are very friendly and helpful. Their hard work is much appreciated, especially at this time. I am very happy with my husbands care.
My mum had been very settled in another home for 9 years and when we had to move her we were all very upset as that was her home. However, after being at Victoria House for just a few months it soon became home. It was a weight off our shoulders knowing mum was so happy there, she had such good laughs with the staff And they soon became friends. Victoria House has a lovely warm atmosphere when you walk through the door. When my mum passed the staff were amazing and all her wishes where honoured. I cannot thank the staff enough.
Fab care home. The staff are amazing and go the extra mile. Felt that my friend was always treated with the utmost dignity and respect. I'm in the care sector and would feel very happy and comfortable recommending Victoria House to any of my clients.
Fantastic home with fantastic staff. One could not speak highly enough. When a room is available I wish to be first in line. Residents are cheerful and so are the staff. There is a very good atmosphere when you enter the building.
A beautiful care home where all the staff care deeply for all residents. The staff organise daily activities for the residents, they are never forced to join in if they do not wish to. During “down time” residents play games together which is lovely to see.
The food is excellent and I have to say I've eaten more than I ever would at home.
It has been lovely to have my meals presented to me rather than me cooking for myself.
On a whole I don't have any concerns with Victoria House, I've really enjoyed my stay and am looking forward to having my hair done on Wednesday.
Whilst my Nan was at Victoria House, she was treated with the utmost dignity and was cared for by all the lovely staff who couldn’t do enough for her. Her room was fully equipped with everything she needed, and when I was visiting, it was really friendly and welcoming.
Victoria House is a lovely home where all the residents are well cared for and treated so lovely it really is lovely to see! The staff are friendly and welcoming always have time to talk and answer your questions. The resident are always happy and have lovely things to say about the home! My grandma was in the dementia unit and was looked after so well I would highly recommend this home to anyone, it really is home from home.
My nan only lived at Victoria House for a short time but it soon became her home, a place as a family we knew she felt safe, secure and looked after but most importantly treated with dignity. Their end of life care is second to none, they go above and beyond and there really isn’t enough praise me, myself and family can give them all I would highly recommend Victoria House to anyone.
From day 1 the home/staff has been a very positive experience. The level of care shown to my friend has been outstanding. My friend has been made welcome and cared for in every way possible, particularly throughout the pandemic and the staff have been brilliant. They have kept the residents safe and also reassured them when it was needed so they have all been kept as safe and happy as possible. From the manager right through to the cleaner they are like a family of caring people. I'd like to say well done to them all.
He always looks clean and tidy and peaceful in his surroundings. Also, he is never on his own which is lovely.
I would recommend this care home to anyone.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 January 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Victoria House.
There are no upcoming events for Victoria House.
Awards / Recognitions (1)
- 05 Sep 2013Recipient: Victoria House
Accreditations
There are no accreditations posted yet for Victoria House.
Meet the Team (29)

I am currently a Team Leader at Victoria House. I started as a Domestic in 1992 and have worked here through many job roles over my 30-year service.
Victoria House has a special place in my heart, its my second home and my extended family.
The service users are happy and content, and family members often comment how happy their loved ones are.
We excel at providing person-centred care, promoting independence and excellent palliative care. I have known many staff to go above and beyond to ensure someone’s last days are comfortable and in compliance with their wishes.
Shaw healthcare have supported me throughout my progression, and provided many training opportunities. To enhance my skills and knowledge. I love my job and wouldn’t want to be anywhere else.

Id worked in care previously but, wasn’t a 100% sure if it was exactly what I wanted to do.
I saw on Facebook that Victoria House was doing some fundraising for a local man and I could join in in by zoom.
When I did I was blown away by the atmosphere in the home, it felt as though I was their joining in and I thought “I want to be part of that”.
I applied for a job straight away and I joined last week. I haven’t been disappointed, everyone’s so friendly and they are literally like an extended family to each other here. I was very apprehensive being the “new girl” but everyone’s made me feel very welcome I look forward to my future at Victoria House.

I have gained a variety of experience during my time here and always enjoyed being part of the Service users lives and doing my best to help them feel at home.
Victoria House would not be the same without the Kindness, compassion and Camaraderie of those I have shared my time here with.

I make homemade, nutritious food and cater for all diets. I really enjoy working at Victoria House, it's friendly, rewarding and I feel supported in my role

As a first job, I have felt extremely supported by everyone here and really enjoy doing both roles.
Victoria House has such a homely atmosphere and welcomes everyone in, it truly is like a second family here.
I am looking forward to progressing into a support role and gaining more experience.

I have enjoyed all my roles working here over the years and have worked with and still do, some lovely, genuine, hard working people. When you walk through the front of Victoria House, you will notice what a friendly, welcoming and homely place it is, this is down to the caring staff that work here making Victoria House a lovely place to work and live.
This reflects in the residents as they are happy and always saying what a homely environment Victoria House is.
They have a variety of daily activities, bingo, quizzes, themed food evenings etc.
The hairdressers visits also once a week to do their hair if they wish to have it done.
The last 18 months since Covid has been about has been very tough but, with all the staff pulling together, we have tried to maintain as much normality as possible for our residents.

After 4 years, I moved to the day shift where I have worked on many roles.
I currently work as a Team Leader and support the staff working as a Senior and a Support Worker on the floor. I love both roles, Victoria House has a very homely atmosphere and we pride ourselves on the excellent care we give our service users.

I take my job in the Laundry very seriously and wash their clothes and return them like I would my own. I love a Label.
Over the years I have seen many changes, I have been given the opportunity to work in different homes but, because Victoria House is lovely, I have stayed and remained happy in my role.
Staff are lovely, but most importantly our residents are happy.

I left and recently returned because I missed it so much, and everyone welcomed me back with open arms. I feel supported by the Manager in my role, and staff and residents are lovely and friendly.

Victoria House is like a second family to me, there is a great atmosphere with in the home, we all pull together and I really wouldn’t want work anywhere else.

Since started I have been given a Bank Team Leader role and I help out where necessary.
I’m very happy in my work place and they are a great team at Victoria House residents are always happy and smiling.

I applied for Support Worker role at Victoria House & have never looked back.
I love coming to work here, I always pick up over time as the staff & residents are so lovely.
I feel fulfilled in my job role when I see a smile on the residents faces.
I got employee of the month once and the fact that my hard word hadn’t gone unnoticed meant so much to me.

It’s a lovely place to work, atmosphere is very welcoming and residents and staff are all friendly.

Victoria House is by far the best place to work. I love coming to work and have a great relationship with staff but most importantly or Service users.
I love to see them laughing and genuinely have a lovely time.
Victoria House is like a little community we all look out for each other.

I enjoy coming to work everyone has been really helpful and guided me through my job.
I only came to help out here and there during Covid as a bank domestic and I now have a permanent Maintenance job.

I loved it that much that as soon as I was offered permanent hours I jumped at the chance.
I feel like there a family of friends here, and they’ve always supported me.
I’m going back on the bank soon as I’m going University in September, however I'll be in at weeks as I wouldn’t want to leave completely.

3 years later and I now have permanent hours on both days and nights.
I like the variety from both the job roles, and the hours suit me great working around my Family.
Victoria House is a lovely place to work, it's like home from home.

Everyone rally’s round each other to make sure it all runs smoothly and that the residents are happy and safe.

Victoria House was recommended to me by a friend that already worked there.
I started on Bank 6 months ago and soon left my other job for permanent hours at Victoria House.
Staff and residents are so welcoming and friendly and everyone has a smile on their face.

I work as a Domestic Assistant and in the Laundry.
Residents are always happy and smiling, this because the staff wear of them.

I absolutely love to come to work, I’m a Domestic Assistant, but I always help out on care when ever needed.
Everyone here mucks in and get the job done, I feel so happy in my job and at Victoria House.

I have been employed in the care sector since 1993 , firstly with the NNCC, private sector then with Shaw Healthcare from 2010, starting at Sandalwood Court as a Deputy Manager and then progressing to Service Manager in 2011, as my colleague will all agree, Victoria House is a home from home. The Team work at Victoria House is exceptional and I am very proud to be the Manager at Victoria House. No two days are the same, during this pandemic we have become, experts in fields we knew nothing about but we have achieved the very best of care our resident’s deserve, we have kept them safe and this is all down to the dedication of the staff within Victoria House and of course the support the residents have given to us, keep going as we are all in the same boat and we have all rowed together.

My children soon grew up, feeling very apprehensive in what to do next I started Bank shifts at Victoria House.
I’ve never looked back.
It's just a friendly place to work, residents and staff are lovely and I enjoy coming to work.

I joined in 2015 as a Support Worker and I met my girlfriend here in 2017 we now have 2 beautiful little girls together.
Victoria House is like a family we all look out for each other.

I was naturally very nervous about starting, but I was put at ease on my first day by all the staff.
Residents are lovely & happy and well cared for, staff are always looking out for each other.
I’m hoping to get permanent hours when some come available.

I heard about the catering job @ Victoria House through a friend that already worked there.
I applied straight away and was lucky enough to get it.
Since starting I have acted up to cook on occasions when necessary.
Staff are always very positive and encourage one and other.

It works perfect around my university work.
Everyone’s very friendly and staff always encourage me to do the best I can.

I’ve been working at Victoria House for 3 years. It’s very flexible around my 2 Daughters. I work nights and they’re a great bunch of girls.

I'd been working in the community for some time but, the hours wasn’t suiting me anymore. I rang a family member who already worked at Victoria House and she booked me in for a interview. The whole process has been so simple, I felt right at home from the beginning. I’m looking forward to my future within Shaw Healthcare.
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