Victoria House

I could write an essay but basically we needed a care home for my nan who was relocating from another county. I cannot express enough the hard work the manager put into helping my family with this move as we had no idea what to do and how hard this was. Without her help it wouldn’t have happened as quick as it did. It wasn’t an easy move as my nan was ill before she arrived and came from hospital rather than her own home. This made it harder for her to settle however, on her arrival there were a team of carers to greet my nan, my mum and myself to welcome us all. They held my Nan’s hand and chatted to her and didn’t leave her side. From then on they have helped build on her confidence, her self esteem to help settle her in, her health has improved immensely, she is now walking again after loosing the ability to walk from being in hospital before she arrived, she has made so many friends with the other residents and joins in with all the activities. They are all amazing.

I brought my Nan into Victoria House and was welcomed with a big hello and smile that put Nan at ease. The care staff all greeted Nan, offered her a cup of tea. Which Nan loved as she was dying for a hot drink. The room was lovely and clean. smelt lovely too. Nan was amazed how lovely everyone was. Would recommend to anyone. Lovely home.

Although it has been very difficult throughout the pandemic not being able to visit my mum, we have been communicating throughout and I am comforted by the fact that she has been extremely well looked after. Since day one, the care home has been on top of the situation and I have been impressed by the level of professionalism taken throughout. I was actually able to visit this week, for the first time in over a year and the staff are as friendly as ever and my mother couldn't speak highly enough of the care she has received. A huge thanks to everyone at Victoria House.

Victoria House is an excellent care home, with a warm and family caring environment. As soon as we first visited the home we knew it would be the right place for my Mother to be safely looked after, a home away from home. All the staff are so friendly, positive, thoughtful and caring and because they remain constant you can build up a relationship. I am always kept updated with anything I need to know about my Mother's care and well-being. The residents are encouraged to join in the activities such as bingo, arts and crafts. My Mother has settled in well and is very happy, enjoying daily banter with all the carers. During the pandemic the home has continued to excel with the daily challenges and been even more support to the residents due to the restrictions on visiting. I can highly recommend Victoria House!

I just wish that my niece would be encouraged to do more, have the TV put on in her room etc. She does not get enough mental stimulation. I appreciate it is of her own request but she is losing her social skills. She falls asleep when I visit her.

Mum has been here since August 2020 and I am so happy with the care she is receiving. The care workers are so lovely and keep me informed on all things related to Mum. They are so kind and caring. Brilliant care home.

My friend has been a resident since June 2020. On arriving at the home, she was welcomed in a friendly manner and immediately made to feel part of the family at Victoria House. The staff have always kept me informed of my friend's welfare and contacted me if there has been a problem. Whilst I haven’t been able to visit on regular basis, (due to Covid 19) when I have visited, I have been welcomed by the staff and could see they are caring to all. My mind is at rest for the care she is receiving. Thank you very much.

Dad has always been cared for to the highest standard, particularly in the current circumstances. Victoria House has done a brilliant job of keeping the residents clear of covid and deserve the highest accolades.

I have nothing but praise for the wonderful team at Victoria House. The care for my mother has been exceptional, all members of staff show empathy and care for her, although her dementia has given them many challenges over the years. The home is a lovely modern purpose-built unit, is cheerfully decorated, has modern furniture and is always clean. The staff are always welcoming and informative on Mum’s current physical and mental health. I feel we have been very lucky in finding this home for Mum.

I’d been looking after my friend for many years and then the time came for her to go into a care home. I and her family were very apprehensive. I rang Victoria House and explained my worries. From the get go, I was reassured. When I looked around it was beautiful, so homely. The staff couldn’t do enough for us and put our minds at rest from the very start. This great service has continued and even through these difficult times, we have been reassured. My friend is more than happy there. She plays bingo, does arts and crafts and has made some great friends. Sometimes I feel left out because I ring and she’s to busy to talk as she’s at activities. I can’t praise Victoria House or the staff enough.

After having dealt with numerous care homes in my previous employment as a Police Officer and seeing first hand the varying standards of care and standards of location, accommodation and surroundings plus the calibre and commitment of staff, I can say without question Victoria House in my opinion rates highly in all areas. I have had a long-running relationship with this home who are/have looked after several elderly family members over the years and now would not entrust their care with anybody else. The surroundings are pleasant and inviting, the grounds and activities are second to none but most importantly is that you are welcomed by the staff and that anything asked it never a problem or an inconvenience. I highly recommend if you find yourself looking for a placement for an elderly loved one you ring them up for a chat you will not be disappointed in the fact that your loved one is receiving second to none professional care by staff who do care.

Victoria House is a lovely care home. The staff are very friendly and helpful. Their hard work is much appreciated, especially at this time. I am very happy with my husbands care.

My mum had been very settled in another home for 9 years and when we had to move her we were all very upset as that was her home. However, after being at Victoria House for just a few months it soon became home. It was a weight off our shoulders knowing mum was so happy there, she had such good laughs with the staff And they soon became friends. Victoria House has a lovely warm atmosphere when you walk through the door. When my mum passed the staff were amazing and all her wishes where honoured. I cannot thank the staff enough.

Fab care home. The staff are amazing and go the extra mile. Felt that my friend was always treated with the utmost dignity and respect. I'm in the care sector and would feel very happy and comfortable recommending Victoria House to any of my clients.

Fantastic home with fantastic staff. One could not speak highly enough. When a room is available I wish to be first in line. Residents are cheerful and so are the staff. There is a very good atmosphere when you enter the building.

A beautiful care home where all the staff care deeply for all residents. The staff organise daily activities for the residents, they are never forced to join in if they do not wish to. During “down time” residents play games together which is lovely to see.

On a whole I don't have any concerns with Victoria House, I've really enjoyed my stay and am looking forward to having my hair done on Wednesday.

Whilst my Nan was at Victoria House, she was treated with the utmost dignity and was cared for by all the lovely staff who couldn’t do enough for her. Her room was fully equipped with everything she needed, and when I was visiting, it was really friendly and welcoming.

Victoria House is a lovely home where all the residents are well cared for and treated so lovely it really is lovely to see! The staff are friendly and welcoming always have time to talk and answer your questions. The resident are always happy and have lovely things to say about the home! My grandma was in the dementia unit and was looked after so well I would highly recommend this home to anyone, it really is home from home.

My nan only lived at Victoria House for a short time but it soon became her home, a place as a family we knew she felt safe, secure and looked after but most importantly treated with dignity. Their end of life care is second to none, they go above and beyond and there really isn’t enough praise me, myself and family can give them all I would highly recommend Victoria House to anyone.