
The resident are always happy and have lovely things to say about the home!Lisa W(Granddaughter of Resident/Service User)

Fantastic home with fantastic staff. One could not speak highly enough.Irene B(Sister of Resident/Service User)


The resident are always happy and have lovely things to say about the home!Lisa W(Granddaughter of Resident/Service User)

Fantastic home with fantastic staff. One could not speak highly enough.Irene B(Sister of Resident/Service User)


Victoria House is a Rushden care service that has been purpose-built to achieve high standards of elderly and dementia care, as well as people with Huntingdon's disease.
The service believes in implementing innovative and advanced training programmes for staff, building a service for the future at an important time for care in the UK.
For dementia sufferers an interior that produces a calming and tranquil effect is maintained, while the facility is kept healthy and secure to help assist any mental fragility individuals may develop.
Care Provided by Victoria House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 47 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Victoria House for full pricing details and T&Cs.
Contact Victoria House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Shaw Healthcare
- Private Owned
Person in charge
- Kristina Craig(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2008
- Number of floors: 1
Room Information
- Single Rooms (47)
- Single Rooms with ensuite Wet Room (47)
Victoria House Reviews (64)
Victoria House has a Review Score of 9.6 (9.640) out of 10, based on 18 reviews in the last 2 years.
Over all time Victoria House has 64 reviews.
After three years of bad experiences in an 18 month period, we had almost lost faith in the care home system for dad, however, since moving into Victora House we can honestly say dad is happy, well-fed and looked after. The staff are friendly and enjoy a bit of banter with him which he enjoys after a lifetime of being a practical joker. He keeps them on their toes with his quick wit. The only niggle we have is he constantly has to ask for his bed to be made sometimes late into the afternoon which does get to him a bit. The home has been marvellous since the COVID outbreak keeping resident's safe.
The staff have been absolutely excellent with the care and service they have provided at all times. They have worked really hard especially through these very challenging times. Although my mum can be fussy and awkward at times, they always strive to accommodate her needs and well being. Since moving to the home she has been a lot happier and settled. I believe this is down to the care and attention she receives from all the staff.
They are providing excellent care for my mother who is happy in her enviroment. I don't have to worry about my mother as I know she is being so well cared for. A big thank you to all at Victoria House.
The staff are all very friendly and always happy to chat, the manager is also lovely and always on hand should we have any questions.
With my nan being very independent the staff all give her the space and time to do things on her own with little prompts to help her remember the daily tasks she was forgetting when on her own.
The facilities are also great, entertainment on most days and a hairdressers on site that my nan visits every Wednesday. A chiropodist also visits monthly, so we know all her needs are well met and she is kept entertained and social.
We know she is well cared for and is a lot happier in herself since coming to Victoria House.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 January 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Victoria House.
There are no upcoming events for Victoria House.
Awards / Recognitions (1)
- 05 Sep 2013Recipient: Victoria House
Accreditations
There are no accreditations posted yet for Victoria House.
Meet the Team (29)

I am currently a Team Leader at Victoria House. I started as a Domestic in 1992 and have worked here through many job roles over my 30-year service.
Victoria House has a special place in my heart, its my second home and my extended family.
The service users are happy and content, and family members often comment how happy their loved ones are.
We excel at providing person-centred care, promoting independence and excellent palliative care. I have known many staff to go above and beyond to ensure someone’s last days are comfortable and in compliance with their wishes.
Shaw healthcare have supported me throughout my progression, and provided many training opportunities. To enhance my skills and knowledge. I love my job and wouldn’t want to be anywhere else.

Id worked in care previously but, wasn’t a 100% sure if it was exactly what I wanted to do.
I saw on Facebook that Victoria House was doing some fundraising for a local man and I could join in in by zoom.
When I did I was blown away by the atmosphere in the home, it felt as though I was their joining in and I thought “I want to be part of that”.
I applied for a job straight away and I joined last week. I haven’t been disappointed, everyone’s so friendly and they are literally like an extended family to each other here. I was very apprehensive being the “new girl” but everyone’s made me feel very welcome I look forward to my future at Victoria House.

I have gained a variety of experience during my time here and always enjoyed being part of the Service users lives and doing my best to help them feel at home.
Victoria House would not be the same without the Kindness, compassion and Camaraderie of those I have shared my time here with.

I make homemade, nutritious food and cater for all diets. I really enjoy working at Victoria House, it's friendly, rewarding and I feel supported in my role

As a first job, I have felt extremely supported by everyone here and really enjoy doing both roles.
Victoria House has such a homely atmosphere and welcomes everyone in, it truly is like a second family here.
I am looking forward to progressing into a support role and gaining more experience.

I have enjoyed all my roles working here over the years and have worked with and still do, some lovely, genuine, hard working people. When you walk through the front of Victoria House, you will notice what a friendly, welcoming and homely place it is, this is down to the caring staff that work here making Victoria House a lovely place to work and live.
This reflects in the residents as they are happy and always saying what a homely environment Victoria House is.
They have a variety of daily activities, bingo, quizzes, themed food evenings etc.
The hairdressers visits also once a week to do their hair if they wish to have it done.
The last 18 months since Covid has been about has been very tough but, with all the staff pulling together, we have tried to maintain as much normality as possible for our residents.

After 4 years, I moved to the day shift where I have worked on many roles.
I currently work as a Team Leader and support the staff working as a Senior and a Support Worker on the floor. I love both roles, Victoria House has a very homely atmosphere and we pride ourselves on the excellent care we give our service users.

I take my job in the Laundry very seriously and wash their clothes and return them like I would my own. I love a Label.
Over the years I have seen many changes, I have been given the opportunity to work in different homes but, because Victoria House is lovely, I have stayed and remained happy in my role.
Staff are lovely, but most importantly our residents are happy.

I left and recently returned because I missed it so much, and everyone welcomed me back with open arms. I feel supported by the Manager in my role, and staff and residents are lovely and friendly.

Victoria House is like a second family to me, there is a great atmosphere with in the home, we all pull together and I really wouldn’t want work anywhere else.

Since started I have been given a Bank Team Leader role and I help out where necessary.
I’m very happy in my work place and they are a great team at Victoria House residents are always happy and smiling.

I applied for Support Worker role at Victoria House & have never looked back.
I love coming to work here, I always pick up over time as the staff & residents are so lovely.
I feel fulfilled in my job role when I see a smile on the residents faces.
I got employee of the month once and the fact that my hard word hadn’t gone unnoticed meant so much to me.

It’s a lovely place to work, atmosphere is very welcoming and residents and staff are all friendly.

Victoria House is by far the best place to work. I love coming to work and have a great relationship with staff but most importantly or Service users.
I love to see them laughing and genuinely have a lovely time.
Victoria House is like a little community we all look out for each other.

I enjoy coming to work everyone has been really helpful and guided me through my job.
I only came to help out here and there during Covid as a bank domestic and I now have a permanent Maintenance job.

I loved it that much that as soon as I was offered permanent hours I jumped at the chance.
I feel like there a family of friends here, and they’ve always supported me.
I’m going back on the bank soon as I’m going University in September, however I'll be in at weeks as I wouldn’t want to leave completely.

3 years later and I now have permanent hours on both days and nights.
I like the variety from both the job roles, and the hours suit me great working around my Family.
Victoria House is a lovely place to work, it's like home from home.

Everyone rally’s round each other to make sure it all runs smoothly and that the residents are happy and safe.

Victoria House was recommended to me by a friend that already worked there.
I started on Bank 6 months ago and soon left my other job for permanent hours at Victoria House.
Staff and residents are so welcoming and friendly and everyone has a smile on their face.

I work as a Domestic Assistant and in the Laundry.
Residents are always happy and smiling, this because the staff wear of them.

I absolutely love to come to work, I’m a Domestic Assistant, but I always help out on care when ever needed.
Everyone here mucks in and get the job done, I feel so happy in my job and at Victoria House.

I have been employed in the care sector since 1993 , firstly with the NNCC, private sector then with Shaw Healthcare from 2010, starting at Sandalwood Court as a Deputy Manager and then progressing to Service Manager in 2011, as my colleague will all agree, Victoria House is a home from home. The Team work at Victoria House is exceptional and I am very proud to be the Manager at Victoria House. No two days are the same, during this pandemic we have become, experts in fields we knew nothing about but we have achieved the very best of care our resident’s deserve, we have kept them safe and this is all down to the dedication of the staff within Victoria House and of course the support the residents have given to us, keep going as we are all in the same boat and we have all rowed together.

My children soon grew up, feeling very apprehensive in what to do next I started Bank shifts at Victoria House.
I’ve never looked back.
It's just a friendly place to work, residents and staff are lovely and I enjoy coming to work.

I joined in 2015 as a Support Worker and I met my girlfriend here in 2017 we now have 2 beautiful little girls together.
Victoria House is like a family we all look out for each other.

I was naturally very nervous about starting, but I was put at ease on my first day by all the staff.
Residents are lovely & happy and well cared for, staff are always looking out for each other.
I’m hoping to get permanent hours when some come available.

I heard about the catering job @ Victoria House through a friend that already worked there.
I applied straight away and was lucky enough to get it.
Since starting I have acted up to cook on occasions when necessary.
Staff are always very positive and encourage one and other.

It works perfect around my university work.
Everyone’s very friendly and staff always encourage me to do the best I can.

I’ve been working at Victoria House for 3 years. It’s very flexible around my 2 Daughters. I work nights and they’re a great bunch of girls.

I'd been working in the community for some time but, the hours wasn’t suiting me anymore. I rang a family member who already worked at Victoria House and she booked me in for a interview. The whole process has been so simple, I felt right at home from the beginning. I’m looking forward to my future within Shaw Healthcare.
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