Victoria House

From day 1 the home/staff has been a very positive experience. The level of care shown to my friend has been outstanding. My friend has been made welcome and cared for in every way possible, particularly throughout the pandemic and the staff have been brilliant. They have kept the residents safe and also reassured them when it was needed so they have all been kept as safe and happy as possible. From the manager right through to the cleaner they are like a family of caring people. I'd like to say well done to them all.

I would recommend this care home to anyone.

After three years of bad experiences in an 18 month period, we had almost lost faith in the care home system for dad, however, since moving into Victora House we can honestly say dad is happy, well-fed and looked after. The staff are friendly and enjoy a bit of banter with him which he enjoys after a lifetime of being a practical joker. He keeps them on their toes with his quick wit. The only niggle we have is he constantly has to ask for his bed to be made sometimes late into the afternoon which does get to him a bit. The home has been marvellous since the COVID outbreak keeping resident's safe.

The staff have been absolutely excellent with the care and service they have provided at all times. They have worked really hard especially through these very challenging times. Although my mum can be fussy and awkward at times, they always strive to accommodate her needs and well being. Since moving to the home she has been a lot happier and settled. I believe this is down to the care and attention she receives from all the staff.

They are providing excellent care for my mother who is happy in her enviroment. I don't have to worry about my mother as I know she is being so well cared for. A big thank you to all at Victoria House.

We know she is well cared for and is a lot happier in herself since coming to Victoria House.