
The resident are always happy and have lovely things to say about the home!Lisa W(Granddaughter of Resident/Service User)

Fantastic home with fantastic staff. One could not speak highly enough.Irene B(Sister of Resident/Service User)


The resident are always happy and have lovely things to say about the home!Lisa W(Granddaughter of Resident/Service User)

Fantastic home with fantastic staff. One could not speak highly enough.Irene B(Sister of Resident/Service User)


Victoria House is a Rushden care service that has been purpose-built to achieve high standards of elderly and dementia care, as well as people with Huntingdon's disease.
The service believes in implementing innovative and advanced training programmes for staff, building a service for the future at an important time for care in the UK.
For dementia sufferers an interior that produces a calming and tranquil effect is maintained, while the facility is kept healthy and secure to help assist any mental fragility individuals may develop.
Care Provided by Victoria House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 47 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Victoria House for full pricing details and T&Cs.
Contact Victoria House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Shaw Healthcare
- Private Owned
Person in charge
- Kristina Craig(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2008
- Number of floors: 1
Room Information
- Single Rooms (47)
- Single Rooms with ensuite Wet Room (47)
Victoria House Reviews (64)
Victoria House has a Review Score of 9.6 (9.640) out of 10, based on 18 reviews in the last 2 years.
Over all time Victoria House has 64 reviews.
Overall the permanent staff are caring, and reliable. However there is an awareness of shortage of staff and buzzers can take some time to be answered - if two members of staff are required for a resident then this adds to the delay. The residents miss the little 'shop' that used to go around. The laundry facilities are excellent with a fast turnaround and the home always smells clean and fresh. Food is good.
Thank you for your thoughtful feedback. We're pleased to hear your positive comments about our caring team, laundry service, cleanliness and food. We also appreciate you highlighting the delays in answering buzzers and your comments about the residents' shop. Your feedback is invaluable and helps us continue to improve the care and experience we provide.
Victoria House is a very well run establishment with superb staff and management. It is very clean.
Thank you for your kind review. We are pleased to hear you find Victoria House well run, clean and supported by superb staff and management. Your feedback is greatly appreciated.
My nan in law is always happy, and every time we come, she tells us about the activities she has been doing. The staff are always friendly and very helpful.
Thank you for your lovely feedback. We are so pleased to hear that your nan-in-law is happy and enjoying the activities at the home. It is wonderful to know that our team always makes you feel welcome. Your kind words mean so much to us all.
No problems all very good.
Thank you for taking the time to leave us a review!
My dad came to Victoria House just over a yr ago, I have only hard good reviews from visitors hence our decision. The first initial wks were very hard, dad settling in and us as a family adapting. Staff were and always are ready to reassure. chat to us over dad's needs. Victoria House hold lots of days for residents and always family, singers also attend which my dad loves and is encouraged by staff who also join in. Dad is very happy which is all we ask for forever grateful to all.
Thank you for your kind and thoughtful feedback. We are so pleased to hear your dad is happy and settled at Victoria House, and that he is enjoying the activities and entertainment. It is lovely to know our team have been able to support both him and your family during the transition. Your words are truly appreciated.
My nan really enjoys her time at VIctoria House. She loves the activities that are done each day. She has made some great friends. The staff are always friendly and happy to help.
Thank you for your lovely feedback. We are so pleased to hear your nan is enjoying her time at Victoria House and making the most of the activities and friendships. It is wonderful to know our team continues to be friendly and supportive.
My husband has been in Victoria House for a couple of months now and appears to have settled in well. The staff are really good with him considering his needs. The home is welcoming as soon as you walk in the front door as the foyer is decorated for events, or seasons of the year and has a picture board of residents at different activities - both lovely touches. The idea of individual lounge areas is great. Lounge, dining area and kitchen all in one room with tv, wall art, curtains etc which makes it very homely. The staff all get on well and are very friendly, helpful and caring of the residents needs. The food is excellent and all home cooked! There are activities on most days and sometimes there are singers which the residents really enjoy. Recently there was a 'pub night' with take away fish 'n' chips, bingo and darts. Very well organised and enjoyed by all. I am so pleased that I pushed for Victoria House to be my husband's new 'Home'. He is very well looked after. Thank you.
Thank you for sharing such wonderful feedback. We're so pleased your husband has settled in and is enjoying life at Victoria House, and that our team and activities are making it feel like home.
Sandra settled in quite quickly and soon began to make friends. Though Sandra is usually easy going the staff at Victoria House also made her stay here pleasant and welcoming. She says that she is happy and has no problems. I notice as to how well the staff seem to get on with each other and this will contribute to a relaxed and happy atmosphere, also that quite a number of staff have many years service again showing this is a good place to be. Thank you Victoria House for looking after my wife for her short stay here.
Thank you so much for your kind words. We're delighted that Sandra settled in quickly and enjoyed her stay with us. It's lovely to hear you noticed the teamwork and experience of our staff - we believe it really does help create a happy and welcoming atmosphere. We're glad we could make her short stay comfortable and enjoyable.
My mum has lived at Victoria House for the last 6 years and really enjoys the facilities, staff, care and food. I always find the staff helpful when I visit and I would highly recommend Victoria House.
Thank you for your kind words. We're delighted your mum enjoys life at Victoria House and feels well cared for. It's great to hear our staff have been helpful during your visits. We really appreciate your recommendation!
My husband moved into Victoria House in April this year. He has alzheimers and it took him a while to settle. The staff were all so caring and patient with him during this period. He is settled and so happy now. All the staff are so amazing and friendly, not just to my husband but all the family and friends that visit. My family are so pleased we found a home so caring as Victoria House.
Thank you for your lovely feedback. We're so pleased your husband has settled happily at Victoria House, and it means so much to the team to know you and your family feel supported and welcomed.
Over many years we have visited many care home visiting relatives and friends, but I have to say. I have never seen one so friendly and welcoming as Victoria House. The staff are so welcoming and make you feel at home. Also, I have never come across a place that has so many activities or entertainment going on consistently. It is clean and residents look well cared for.
Thank you for such a heartfelt review! We're proud to be a place where visitors and residents alike feel welcome and at home. It's wonderful to hear you appreciate the care, cleanliness, and activities we offer at Victoria House.
Victoria House is preeminent. With an excellent track record, is without doubt the most convivial care home in Northampton and the surrounding areas. Staff are loyal and dedicated. The atmosphere is erudite, and the staff are welcoming. Their efforts permeate every corner of Victoria House, ensuring the excellence is not nearly an expectation but a defining characteristic.
Thank you so much for your kind words. We're truly grateful for your appreciation and are proud to have such a dedicated team creating the warm, uplifting environment at Victoria House.
Staff were polite sensitive and caring constantly considerate of my mother and her best interest.
Thank you for taking the time to leave us a review, we really appreciate it.
She really enjoys spending time with the other residents and taking part in the activities on offer.
We are so pleased that Mum is receiving such excellent care.
Thank you so much for your kind words and leaving such a lovely review. We will ensure to feed this positive review back to the team.
Very good, well looked after and all the staff are very nice. The bedroom and food are all nice, no complaints whatsoever.
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are truly grateful for your feedback and delighted to hear that you had such a positive experience with our care home. Our team is dedicated to providing compassionate, high-quality care, and knowing that...
Since my Mum moved to Victoria House the staff always make her and us as a family feel very included.
Thank you so much for taking the time to leave us such a thoughtful review. We truly appreciate your kind words and the feedback you've shared. It means a lot to us and helps us continue to provide the best possible care and service.
My wife and I have been in the home since 23.02.2024. We have found everything satisfactory. Cares are always very helpful, and food is always a good choice and always satisfactory. Medication is always on time. Laundry is always on time. Visitors are always made welcome. Activities are always plenty on. A very good hairdresser. Management is always ready to listen.
Thank you so much for taking the time to leave us a review-we truly appreciate it! Your kind words mean a lot to us and will be shared with the rest of the team.
The staff at Victoria House are caring, kind and professional whilst maintaining a sense of humour - this is certainly appreciated by my mum and her friends.
As a family, we are always welcomed by staff and residents and it was lovely to be able to celebrate Mum's birthday with everyone recently.
It is brilliant to know that Mum is safe and well cared for every day (and night).
Thank you for leaving us this lovely review. We are delighted that you are pleased with the care of your mum and your kind words will be passed on to the rest of the wonderful team.
I've been here 7 months and the staff are very friendly and caring. If they can help they will. The staff work very hard on different units, they organise different activities every week. Staff very good. Can't do enough for you. Overall the home is very clean, the staff in the kitchen work hard. The manager makes a difference. Really good and caring.
Thank you for taking the time to leave us this kind review. The team will be touched to read this.
Mum was very happy in Victoria House. The staff were always helpful and attentive. I was always made to feel welcome whenever I visited. Thank you.
Thanks for leaving us these kind words! I will make sure to pass them on.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 January 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Victoria House.
There are no upcoming events for Victoria House.
Awards / Recognitions (1)
- 05 Sep 2013Recipient: Victoria House
Accreditations
There are no accreditations posted yet for Victoria House.
Meet the Team (29)

I am currently a Team Leader at Victoria House. I started as a Domestic in 1992 and have worked here through many job roles over my 30-year service.
Victoria House has a special place in my heart, its my second home and my extended family.
The service users are happy and content, and family members often comment how happy their loved ones are.
We excel at providing person-centred care, promoting independence and excellent palliative care. I have known many staff to go above and beyond to ensure someone’s last days are comfortable and in compliance with their wishes.
Shaw healthcare have supported me throughout my progression, and provided many training opportunities. To enhance my skills and knowledge. I love my job and wouldn’t want to be anywhere else.

Id worked in care previously but, wasn’t a 100% sure if it was exactly what I wanted to do.
I saw on Facebook that Victoria House was doing some fundraising for a local man and I could join in in by zoom.
When I did I was blown away by the atmosphere in the home, it felt as though I was their joining in and I thought “I want to be part of that”.
I applied for a job straight away and I joined last week. I haven’t been disappointed, everyone’s so friendly and they are literally like an extended family to each other here. I was very apprehensive being the “new girl” but everyone’s made me feel very welcome I look forward to my future at Victoria House.

I have gained a variety of experience during my time here and always enjoyed being part of the Service users lives and doing my best to help them feel at home.
Victoria House would not be the same without the Kindness, compassion and Camaraderie of those I have shared my time here with.

I make homemade, nutritious food and cater for all diets. I really enjoy working at Victoria House, it's friendly, rewarding and I feel supported in my role

As a first job, I have felt extremely supported by everyone here and really enjoy doing both roles.
Victoria House has such a homely atmosphere and welcomes everyone in, it truly is like a second family here.
I am looking forward to progressing into a support role and gaining more experience.

I have enjoyed all my roles working here over the years and have worked with and still do, some lovely, genuine, hard working people. When you walk through the front of Victoria House, you will notice what a friendly, welcoming and homely place it is, this is down to the caring staff that work here making Victoria House a lovely place to work and live.
This reflects in the residents as they are happy and always saying what a homely environment Victoria House is.
They have a variety of daily activities, bingo, quizzes, themed food evenings etc.
The hairdressers visits also once a week to do their hair if they wish to have it done.
The last 18 months since Covid has been about has been very tough but, with all the staff pulling together, we have tried to maintain as much normality as possible for our residents.

After 4 years, I moved to the day shift where I have worked on many roles.
I currently work as a Team Leader and support the staff working as a Senior and a Support Worker on the floor. I love both roles, Victoria House has a very homely atmosphere and we pride ourselves on the excellent care we give our service users.

I take my job in the Laundry very seriously and wash their clothes and return them like I would my own. I love a Label.
Over the years I have seen many changes, I have been given the opportunity to work in different homes but, because Victoria House is lovely, I have stayed and remained happy in my role.
Staff are lovely, but most importantly our residents are happy.

I left and recently returned because I missed it so much, and everyone welcomed me back with open arms. I feel supported by the Manager in my role, and staff and residents are lovely and friendly.

Victoria House is like a second family to me, there is a great atmosphere with in the home, we all pull together and I really wouldn’t want work anywhere else.

Since started I have been given a Bank Team Leader role and I help out where necessary.
I’m very happy in my work place and they are a great team at Victoria House residents are always happy and smiling.

I applied for Support Worker role at Victoria House & have never looked back.
I love coming to work here, I always pick up over time as the staff & residents are so lovely.
I feel fulfilled in my job role when I see a smile on the residents faces.
I got employee of the month once and the fact that my hard word hadn’t gone unnoticed meant so much to me.

It’s a lovely place to work, atmosphere is very welcoming and residents and staff are all friendly.

Victoria House is by far the best place to work. I love coming to work and have a great relationship with staff but most importantly or Service users.
I love to see them laughing and genuinely have a lovely time.
Victoria House is like a little community we all look out for each other.

I enjoy coming to work everyone has been really helpful and guided me through my job.
I only came to help out here and there during Covid as a bank domestic and I now have a permanent Maintenance job.

I loved it that much that as soon as I was offered permanent hours I jumped at the chance.
I feel like there a family of friends here, and they’ve always supported me.
I’m going back on the bank soon as I’m going University in September, however I'll be in at weeks as I wouldn’t want to leave completely.

3 years later and I now have permanent hours on both days and nights.
I like the variety from both the job roles, and the hours suit me great working around my Family.
Victoria House is a lovely place to work, it's like home from home.

Everyone rally’s round each other to make sure it all runs smoothly and that the residents are happy and safe.

Victoria House was recommended to me by a friend that already worked there.
I started on Bank 6 months ago and soon left my other job for permanent hours at Victoria House.
Staff and residents are so welcoming and friendly and everyone has a smile on their face.

I work as a Domestic Assistant and in the Laundry.
Residents are always happy and smiling, this because the staff wear of them.

I absolutely love to come to work, I’m a Domestic Assistant, but I always help out on care when ever needed.
Everyone here mucks in and get the job done, I feel so happy in my job and at Victoria House.

I have been employed in the care sector since 1993 , firstly with the NNCC, private sector then with Shaw Healthcare from 2010, starting at Sandalwood Court as a Deputy Manager and then progressing to Service Manager in 2011, as my colleague will all agree, Victoria House is a home from home. The Team work at Victoria House is exceptional and I am very proud to be the Manager at Victoria House. No two days are the same, during this pandemic we have become, experts in fields we knew nothing about but we have achieved the very best of care our resident’s deserve, we have kept them safe and this is all down to the dedication of the staff within Victoria House and of course the support the residents have given to us, keep going as we are all in the same boat and we have all rowed together.

My children soon grew up, feeling very apprehensive in what to do next I started Bank shifts at Victoria House.
I’ve never looked back.
It's just a friendly place to work, residents and staff are lovely and I enjoy coming to work.

I joined in 2015 as a Support Worker and I met my girlfriend here in 2017 we now have 2 beautiful little girls together.
Victoria House is like a family we all look out for each other.

I was naturally very nervous about starting, but I was put at ease on my first day by all the staff.
Residents are lovely & happy and well cared for, staff are always looking out for each other.
I’m hoping to get permanent hours when some come available.

I heard about the catering job @ Victoria House through a friend that already worked there.
I applied straight away and was lucky enough to get it.
Since starting I have acted up to cook on occasions when necessary.
Staff are always very positive and encourage one and other.

It works perfect around my university work.
Everyone’s very friendly and staff always encourage me to do the best I can.

I’ve been working at Victoria House for 3 years. It’s very flexible around my 2 Daughters. I work nights and they’re a great bunch of girls.

I'd been working in the community for some time but, the hours wasn’t suiting me anymore. I rang a family member who already worked at Victoria House and she booked me in for a interview. The whole process has been so simple, I felt right at home from the beginning. I’m looking forward to my future within Shaw Healthcare.
Frequently Asked Questions about Victoria House
What types of Care is Victoria House registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Victoria House have?
There are 47 Single Rooms.
What are the Facilities & Services at Victoria House?
Own Furniture if required, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Victoria House to the centre of Rushden?
0.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Victoria House to verify any information. View our terms and conditions. Victoria House has an Enhanced Service -more info.