Clipstone Hall & Lodge

She was not happy to have to be there for respite but they handled her with patience and diplomacy.

She loved the food and for the first time in a year actually gained a couple of pounds. Her room was clean and spacious with plenty of storage. We supplied her with a TV in the room.

She loved that the staff all spoke when they saw her that they have a smoking area outside and she was able to have her hair done weekly.

We appreciated that she was safe and well cared for.

Overall the care home is a home from home. The carers are like family to myself & my husband who is a resident. The manager & deputies are very approachable, kitchen & cleaning staff are all so friendly too & nothing is too much trouble.

All staff (management, carers and the cleaners) are the very best, they go the extra mile in keeping residents and visitors happy. I have visited many times and I look forward to a warm welcome. A special mention as well to the cooks and the entertainment ladies.

Very friendly and happy staff. Doing a great job.

My father has been a resident at Clipstone Hall & Lodge now for several months, and as of yet, I have nothing but praise for all of the staff involved in his care. He has settled in very well, which is a big relief to all the family. A special thank you to the door lady and the nurse.

Before my mother came to Clipstone Hall & Lodge, I was given advice on procedures. Communications between myself and the admin staff were excellent. (My mother was being transferred from another home). The rooms are good sizes and furnished adequately. The food is of a high standard wtih a good variety of menus daily. My mother has never been a people person, but the staff are encouraging and always engage with her. She now classes Clipstone as her home where as before she always wanted to live somewhere else. I had been recommended Clipstone from a friend who's husband resided there. Compared to other homes Clipstone is good value for money!

Dad received first class professional care. All meals freshly prepared with a good choice of menu. The rooms, in fact everywhere is kept spotlessly clean.

I am sure my friend feels very safe in the home which is very satisfying.

The staff are very proficient and extremely caring. Whenever my father has an issue they are quick to notify me. My father's needs are very complex and he is unable to communicate effectively, however the carers have taken the time to work with him, to understand what he wants and how best to look after him. I could not wish for my father to be cared for any more than he is. The staff (carers, cleaners, cooks, admin's) are wonderful and it is plain to see that they really do care about the residents. I would not hesitate to recommend this establishment.

I cannot recommend this care home enough. My dad has had an amazing final 9 months. The care staff absolutely exceptional at all times. They are caring and attentive to all needs. Above and beyond at all times! Exceptional food always offered, clothes kept well and all needs catered for. Brilliant activities programme and Christmas was such a fun time with different things happening every day. I cannot thank them enough.

Mam is being cared for very well. Staff are great, caring and friendly. She feels safe and I am content she is looked after and is safe. I visit every day and I see for myself the care that is invested by the staff to make the residents feel at home.

This is a well run care home. My mother is in there and she is well looked after. She is treated with care and dignity. Staff and management are great good job done by all.

I would have no hesitation in recommending Clipstone to anyone looking for a care home place for their loved one.

The home is clean, modern and the staff appear friendly and knowledge.

The corridors are bright and clean with very comfortable individual rooms going off. Two floors are in regular use. There are two lounges on each floor. The upper floor residents use their lounges regularly and I wish the ground floor lounges were used more, they are comfortable. Instead some residents spend hours in the dining rooms. The activities group is making advances and use them. The staff always treat the residents kindly even when they are short staffed. One thing I cannot get used to is the amount of noise in the corridors some nights. The staff call to one another and the residents play music and have televisions on after 11pm and before 8am even with bedroom doors open. The food is fair, mostly from frozen foods and repetitive. I enjoy the puddings. The rooms have some cleaning each day but the laundry can take some time to return. I am leaving soon but I have been promised I can come back if I need the support. The place is the problem. There are very large trees around the building which in Summer makes some rooms very dark and then in Autumn the billions of leaves cover the footpaths which makes them very dangerous for those who like a bit of fresh air and exercise.

My mum is always treated with respect, dignity and care. If she needs anything, the staff let me know. The staff are always friendly as well as hard working. They always interact with the residents and have a laugh with them and us. I am always kept informed of mum's care plan and any updates. If I have any queries, they are always happy to help.

Mum has been staying here for around a year and a half. We've always found staff very approachable and helpful. The care mum has received has been second to non, the food and drink first class, I couldn't recommend Clipstone Hall and Lodge highly enough. Along with my father and sister, we visit regularly and have always found mum's dementia needs to have been met above and beyond. A very well deserved thank you to all of the staff and management.

I would recommend Clipstone Hall to anyone.

The staff are so friendly and helpful.

My Mother came to Clipstone Hall and Lodge for respite. On arrival her room wasn't ready, also she didn't have a remote to prop up not lay down. Mum enjoyed the company of other residents and said the food was lovely. More than enough. The only downside was when I had booked a cut and blow-dry, in the end, she had a trim and was sat on the commode. All staff that I met were lovely.