Clipstone Hall & Lodge

I cannot thank them enough for all their help during the last few months in making sure my mum was cared for and looked after.

The staff is very friendly and helpful and also very caring towards the residents, we couldn't have wished for better staff looking after our mother. The staff is also very understanding with the residents. The care home was also very clean and tidy and had lovely meals for the residents.

The food is excellent and when I have visited at meal times everyone seems to be enjoying it.

Overall, a positive experience. Great, caring staff. My husband is treated with dignity, no task is too small. I am treated with respect. Always informed about my husband's well-being. The staff are caring towards visiting loved ones and always available for a chat, a supportive shoulder to cry on and a friendly face. Management are easy to approach and are sensitive to every aspect of my husband's and my care.

Myself, son and daughter can't speak highly enough for Clipstone Hall & Lodge who are currently caring for my wife. The staff are kind and friendly and the place is spotlessly clean. The food is varied and well cooked and the manager is always on hand to talk to. The rooms are very spacious and include ensuites. A very good care home.

My mother has been in this home for three years and is very happy. The staff look after my mum well and she is happy with all her meals. I always feel welcome when I visit and I leave knowing my mum is safe.

Very pleased with the service given by all staff.

My friend only moved to Clipstone Hall & Lodge a couple of months ago. The move was made as smoothly as possible and everyone was so helpful. The carers all seem to be doing a good job and are so friendly. My friend has only mentioned a couple of times that he's had to wait a while for one to come when he's buzzed. The manager had a meeting in June which was very informative. He said what he intended to do to improve and listened to friends' concerns. It was a good meeting.

Your staff do a great job in sometimes difficult circumstances to make residents feel cared for and valued, they treat them with dignity and make family feel welcome at all times.

My mum went into Clipstone just over 4 years ago just before COVID struck. I was going to move her out, but very dissatisfied, obviously COVID came, had to leave her there, this morning I finally moved her out to a new care home, which for a 92-year-old with dementia is a big issue. The new manager arrived nearly a year ago full of good intentions to make it a better place, but none of them materialised. It went into special measures and residents' families had to find out through reading the newspaper, disgusting. I would wholeheartedly not recommend Clipstone Hall and Lodge to anybody.

My sister became a resident here in November 2022. She's settled nicely and is happy and contented. Im happy with the care she is given, all staff are kind, caring and sympathetic to her needs. I know she is well looked after, she has regular meals and is warm and safe.

The home is a lovely place for my mum to stay, the staff are so kind and understanding, and it feels like nothing is too much trouble. The manager and the admin team are positive and have been both helpful and supportive of both my mother and our family during a time of real worry for us all.

I met the new home manager this week and I found her lovely and very caring. I wish her well in her new post.

I find that some people are born carers, some (few) are barely adequate.

Have been a resident since July 2020, came in at the height of the pandemic which was dealt with extremely well in keeping us safe and well. My experience has been very good as I came in as an emergency. Everyone has shown kindness as it was a difficult situation when I first came. Much appreciated how my dignity is importantly maintained.

My dad has been living at Clipstone Hall & Lodge Care Home since June, he has relaxed and fitted straight in. Every time I visit he is happy and content. The staff are always helpful, Dad moving was a big move for both of us but they have made his transition as smooth as possible and he is happy. Thank you.

My friend asked me to go and look around Clipstone Hall and Lodge Care Home for her brother. On arrival, we were met by the home manager who took time with us to show around the home and explained everything. Her brother went into the home and has settled really well, the staff have been fantastic in making him feel welcome and make him happy. Would definitely recommend the home.

I cannot thank them enough.

I can't thank the staff enough for what they have done for my friend. Before going to the home she had become withdrawn now she is like her old self always smiling and chatty. We get to speak over video call where she tells me about all the activities she has joined in with and I get to visit her and have a natter via their pod. I have found that the staff are friendly and approachable, I know I'm not family but we are close friends, known each other for years and it helps knowing she is safe and well looked after in a beautiful home.

I would not hesitate to recommend this care home to anyone considering residential care for a loved one.