The Firs Residential Care Home

long. Mum enjoys walking and struggled in this environment as it's a small care home with limited access to the gardens. The Firs is more suited to the less mobile and as we found out doesn't specialise in care for residents with Alzheimer's. One of the most important requirements for us was always a transparent and open line of communication, particularly when dealing with Alzheimer's. The Firs had promised to notify us of any issues relating to mum. However, this did not happen and after an incident, we were asked to move her out of the home almost immediately. To conclude we as a family would not recommend The Firs as there are much better care homes available.

Indeed the manager stayed with my mother in A&E until we arrived some hours later from our home some distance away, only being relieved for a short time by the owner. This, I believe, is indicative of the very high standards that are applied.
Mum's well-being has clearly been of the utmost importance to everyone at The Firs and we have received enormous support during an often difficult few weeks; especially when discharge plans were being drawn up by the hospital. We have every confidence in the quality of care Mum receives and feel extremely fortunate that she is in the hands of people who demonstrate appropriate compassion and respect in all their interactions with my mother.

appointments alongside other family members, so that she could be sure of giving the best possible care. The rooms are clean, well decorated and a fresh smell throughout. We often arrived unannounced and found just the same level of attention to detail. My grandmother was happy, well rested and made as comfortable as was possible for such an elderly lady. I especially valued being able to visit with my young daughter and even on occasion my young puppy in tow, we were always made welcome and fussed over - they clearly feel that as it was my grandmother's home, her visitors should feel just as at home there. I wouldn't hesitate to use the home again or to recommend them.