Old Epperstone Road, Lowdham, Nottingham NG14 7BS
Owner: The Firs Residential Care Home Ltd
Person in charge: Paul Darby (Director)
Local Authority / Social Services: Nottinghamshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 12 Service Users
Registered Care Categories*: Old Age
Admission Information: Ages 65+.
Single Rooms: 12
Rooms with ensuite WC: 12
Weekly Charges Guide: Personal Care Single from £649 (These prices are only a guideline, please contact The Firs Residential Care Home to find out the exact price for your requirements.)
Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on The Firs Residential Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7 (maximum of 10) for The Firs Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for The Firs Residential Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 2.0 out of 5 from 2 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.958 for The Firs Residential Care Home is calculated as follows: ( (23 Excellents x 5) + (1 Goods x 4) ) ÷ 24 Ratings = 4.958
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 2.042 Points relating to the number of positive Reviews for The Firs Residential Care Home is based on 2 positive Reviews in the last 24 months and is calculated as follows:
3 + 0.25 = 3.25 then divided by 2 = 1.625
Target of 2.4 positive Reviews (12 registered maximum number of service users ÷ 5). 2 Reviews ÷ 2.4 Target = 0.833 , then divided by 2 = 0.417
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Firs Residential Care Home has a Review Score of 7 (7.000) from 2 Reviews
Review submitted from a Website Submission by Lynne Q (Daughter of Resident) on Monday 1 August 2016. Relates to July 2016.
Mum has lived at The Firs for 4 years and has always received excellent care. Unfortunately she had an accident in early July and needed to be hospitalised. From the moment she fell(during the night) and throughout her hospital stay, she has continued to receive first class attention from The Firs. Indeed the manager stayed with my mother in A&E until we arrived some hours later from our home some distance away, only being relieved for a short time by the owner. This, I believe, is indicative of the very high standards that are applied.
Mum's well-being has clearly been of the utmost importance to everyone at The Firs and we have received enormous support during an often difficult few weeks; especially when discharge plans were being drawn up by the hospital. We have every confidence in the quality of care Mum receives and feel extremely fortunate that she is in the hands of people who demonstrate appropriate compassion and respect in all their interactions with my mother.
How likely would you be to recommend The Firs Residential Care Home? Extremely Likely
Overall Standard
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Treated with Dignity
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Review submitted from a Website Submission by Charlotte (Granddaughter of Resident) on Wednesday 22 June 2016. Relates to June 2016.
I have such praise for this caring residential home where my grandmother lived for the last 9 months or so of her life. My grandmother was treated with respect by gentle, caring staff and I feel like she was part of their family. The manager was often on hand to chat to and attended many of my grandmother's appointments alongside other family members, so that she could be sure of giving the best possible care. The rooms are clean, well decorated and a fresh smell throughout. We often arrived unannounced and found just the same level of attention to detail. My grandmother was happy, well rested and made as comfortable as was possible for such an elderly lady. I especially valued being able to visit with my young daughter and even on occasion my young puppy in tow, we were always made welcome and fussed over - they clearly feel that as it was my grandmother's home, her visitors should feel just as at home there. I wouldn't hesitate to use the home again or to recommend them.
How likely would you be to recommend The Firs Residential Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
There are currently no awards/recognitions posted yet for The Firs Residential Care Home
There are currently no Care Home Idol entrants who have performed at The Firs Residential Care Home
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