Acorn House Care Home, Nottingham, Nottinghamshire
Acorn House Care Home, Nottingham, Nottinghamshire
Acorn House Care Home, Nottingham, Nottinghamshire

Acorn House Care Home is a purpose-built residential care property that also specialises in dementia care, with spacious interiors and homely decorations complementing the work of professional carers.

En-suite rooms and landscaped gardens delight residents, who also have their own on-site cafe to enjoy and a programme of activities tailored to personal interests.

All care is carried out in a bespoke fashion, with passion, empathy and enthusiasm at the centre of all decisions taken.

Owner: Acacia Care (Nottingham) Ltd

Person in charge: Diane Brown (Manager)

Local Authority / Social Services: Nottingham City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 64 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 64

Rooms with ensuite WC: 64

Weekly Charges Guide: Personal Care Single £700 – £780 (These prices are only a guideline, please contact Acorn House Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Acorn House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Acorn House Care Home has a Review Score of 9.6 (9.604)

The Review Score of 9.6 (maximum of 10) for Acorn House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for Acorn House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.604 for Acorn House Care Home is calculated as follows: ( (197 Excellents x 5) + (69 Goods x 4) + (21 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 288 Ratings = 4.604

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Acorn House Care Home is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.8 positive Reviews (64 registered maximum number of service users ÷ 5). 14 Reviews ÷ 12.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    18
  • Good
    6
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Acorn House Care Home?

  • Extremely LIKELY
    21
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Acorn House Care Home

  • Son of Resident/Service User
    11
  • Daughter of Resident/Service User
    5
  • Friend of Resident/Service User
    3
  • Niece of Resident/Service User
    2
  • Resident / Service User
    2
  • more

After looking at many care homes we thankfully found Acorn House. Mum has come on leaps and bounds since moving in and everyone that I've met that works there has been very helpful, caring and kind. The residents are number one priority in all of the staff's eyes. Thank you.

How likely would you be to recommend Acorn House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Diane Brown, Registered Manager at Acorn House Care Home responded to this review on 07 Nov 2017:

Thank you for taking the time to review the service we provide at Acorn House.
I will ensure the Care Staff are aware of your kind comments.

I have been visiting the care home for the past 3 months. I, myself work in a care home but I must say I am very impressed with the cleanliness and the caring care staff. I can see that it is not for show, just because we are here. I come in at daytime and also at night and I am made very welcome at all times.

How likely would you be to recommend Acorn House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Friendly staff - polite and kind. Care home does not smell. Layout of rooms and lounges comfortable.

How likely would you be to recommend Acorn House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Rooms: Excellent

Value for Money: Don't Know

I have been particularly impressed by the care and concern shown by all staff for the residents at Acorn House Care Home. The awareness and attention shown in seating the residents in the dining room was very apparent. Personal likes and dislikes of food were accepted kindly. I have benefitted tremendously from my stay here.

How likely would you be to recommend Acorn House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Diane Brown, Registered Manager at Acorn House Care Home responded to this review on 19 Sep 2017:

Thank you for taking the time to review our service.
I will ensure that the Care Team are made aware of your comments with regards to your recent period of respite care.

Impressed by the standard of facilities, staff and cleanliness.

How likely would you be to recommend Acorn House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Rooms: Excellent

I booked myself into Acorn House for respite care to recover from an operation. My sister has been in permanent care here since August 2016 and I have been impressed by the standard of care she has received. Every aspect of my care has been excellent. The staff are all very friendly and supportive. The rooms are spacious and well designed and corridors are wide and well lit. District nurse follow up was arranged and medical needs were dealt with efficiently. My stay in Acorn House has been very relaxing and has contributed to a rapid recovery.

How likely would you be to recommend Acorn House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Claire Straw, Care Manager at Acorn House Care Home responded to this review on 11 Aug 2017:

Thank you so much for your feedback, we are glad you enjoyed your stay. I will pass on your lovely comments to the staff team.

Went on holiday for one week.
Left my mother here in Acorn House.
She was well received and looked after the whole time she was there.
She also bonded and made friends with the staff and other people.
Overall she was well looked after.

How likely would you be to recommend Acorn House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Diane Brown, Registered Manager at Acorn House Care Home responded to this review on 27 Jun 2017:

Thank you very much for your comments, I will ensure the Care Team are aware of your remarks with regards to your mothers recent stay at Acorn House.

We have found the care and attention our aunt has received during the 3 months she has been at Acorn House, nothing short of exceptional.
On our first visit to see the home we were impressed by the warm, friendly staff and general caring attitude to all the residents.
Delighted to see the improvement in our aunt in the short space of time she has been here. Staff are always willing to sit down and talk to family members if we have any questions.
Our aunt says she cannot fault them.

How likely would you be to recommend Acorn House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Happy with all care given. Sadly missed out on residents outings. Next time :) Mother really enjoyed her stay as always.

How likely would you be to recommend Acorn House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jay Patel, Director at Acorn House Care Home responded to this review on 16 May 2017:

Your feedback is much appreciated and will be shared with the team. Many thanks.

My aunt spent the last 20months of her life being well looked after and cared for with love and understanding of her frail decline.
She was always treated with respect by all the staff. She chose to spend her last days of her life amongst the staff who she trusted and had loved and cared for her for so long.
The atmosphere at Acorn House was always so welcoming for all of her visitors, which was always appreciated.

How likely would you be to recommend Acorn House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care staff are on the whole very good they have the utmost patience and always treat my mum with great kindness and dignity. I am very impressed with the health care mum receives and the records kept regarding her ongoing health care. I do fin dit very annoying when mums clothing goes missing and have mentioned this several times. The laundry is very expensive but does offer a calm caring environment where I feel mum is safe.

How likely would you be to recommend Acorn House Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother came to Acorn House after a prolonged hospital/recuperation period. She was withdrawn, isolated and not a happy person.
Since moving into Acorn House she has blossomed, putting on weight - the food is excellent and has made new friends, plenty of time and space for this.
She particularly enjoys the outings and joins in with everything. The home is lovely and has quickly become that to us as a family.
It's her home and she loves it.

How likely would you be to recommend Acorn House Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Very happy with the care, support and dignity that is shown to my grandmother.
Our family are always kept informed of any problems/concerns regarding the resident.
The facilities are great as well as the food and snacks.
The staff are approachable and show great kindness and compassion for my grandmother.
Very happy.

How likely would you be to recommend Acorn House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Our friend seems to be very well looked after at Acorn House by staff who are attentive, caring and sympathetic to her needs. She is sometimes quite confused but is successfully reassured by the carers there. She has a hearty appetite and enjoys all the food served to her.

How likely would you be to recommend Acorn House Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

Since my mother became resident at Acorn House in May 2015, on dementia orientated floor. I have visited her many times of course and always found the main reception area to be bright, clean and welcoming along with pleasant staff on duty there. All other parts of Acorn House is clean, tidy and well maintained including mum's room.
All other staff encountered found to be friendly, helpful and willing. Mum's own feelings about her new home to be positive everyone is very kind and the meals and everything are very good and since the setting up a dedicated in-house team around the end of 2015 the time and trouble taken to set up daily forms of entertainment and tries to occupy/stimulate the residents all published via a monthly schedule to be first class very happy to recommend.

How likely would you be to recommend Acorn House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mum stayed at Acorn House Care Home initially for respite care, and then as a permanent resident from January 2016 until she passed away in October 2016. During that time she was given excellent care by the staff of Acorn House.

When she moved in permanently, she was able to personalise her room with her own furniture and pictures to make it feel like home. Lots of activities were on offer but she preferred to stay in her room and had her meals there. She enjoyed the food, and also her weekly visit to the in-house hairdresser. She also enjoyed the services held in Acorn House Care Home each week by a group of local churches.

A comprehensive care plan was put into place by Acorn House in consultation with Mum's GP, and this was followed through very carefully.

When Mum died peacefully in her sleep shortly before her 94th birthday, the staff treated Mum with the utmost respect and dignity, and also treated my wife and me with compassion as we arranged the funeral and cleared her room.

How likely would you be to recommend Acorn House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Care homes are difficult places to keep clean and odour free when so many patients have problems. The Acorn House manager does a good job of it, though. Importantly for me, the staff are nice, friendly people and that counts for a lot. They seem to do more activities and trips out than many homes I have been to. I would recommend this home.

How likely would you be to recommend Acorn House Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Care very good. Staff friendly and informative. Cleanliness excellent and facilities excellent. Overall very satisfied although expensive and giving up another £30 a week.

How likely would you be to recommend Acorn House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Management staff good. Day care staff are caring, one or two not recommended.

How likely would you be to recommend Acorn House Care Home? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff on 2nd floor were excellent during my visit, not only with my mother but also to others staying there. The new guy was very pleasant and everyone seemed to get on making it a super place for my mum, who is 90 to stay. Thanks everyone

How likely would you be to recommend Acorn House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It's a very nice and clean place. She is well looked after and all the staff are very good too.

How likely would you be to recommend Acorn House Care Home? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jay Patel, MD at Acorn House Care Home responded to this review on 29 Jan 2016:

Many thanks for kind and invaluable feedback. It is much appreicated

I am very pleased with the care and support given to my father and also with the regular activities at Acorn House which help to keep him stimulated. The entertainment's manager keeps us up to date with the activities he participates in and these include arts and crafts, bingo, and musical events. This is an excellent service which we hope will continue.

How likely would you be to recommend Acorn House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jay Patel, Managing Director at Acorn House Care Home responded to this review on 11 Jan 2016:

Dear Elizabeth

Many thanks for your kind and generous feedback it is much appreciated and helps inform our quality assurance process.

The staff are very pleasant and helpful and look after my mother well but the staff change around so you don't always get a good continuity of care. Because the staff don't always know the residents and the residents don't know the staff member, therefore they don't always know the residents needs, when you get dementia or parkinsons residents.

How likely would you be to recommend Acorn House Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

The activities coordinator has helped with visual stimulation and with activities to stimulate the residents, organising trips and other simple activities.

How likely would you be to recommend Acorn House Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Jay Patel, Managing Director at Acorn House Care Home responded to this review on 04 Jan 2016:

Many thanks Sally for your kind feedback. We always strive to improve the service we deliver for our residents.

Your feedback will be shared with the team and should you wish to discuss anything with us, please feel free to speak to one of the management team.

Secure, warm surroundings, however due to the mix of residents the activities are limited and infrequent.

How likely would you be to recommend Acorn House Care Home? Neither Unlikely or Likely

Average Rating: 

 3.2 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Poor

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

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