Acorn House Care Home

The events and activities coordinators are fabulous! My mother-in-law's nails always look great.

Over the COVID situation, the home acted very promptly and closed doors. No cases at all. The staff very friendly and helpful. When visitors were allowed it was all handled well with good protocols in place to make things safe for all. Over last week when Mother was in her last days - again good process in place for me to visit. Lovely staff, good care and very happy with care received.

I really appreciate Acorn House and every one of their staff. I am extremely grateful for the way that they have looked after my mum during her 15-month stay with them, but especially during the recent coronavirus lockdown. They have followed all guidelines to the letter, and this had paid off. Although it has been difficult not seeing my mum, we have all enjoyed following the Facebook page, and seeing the many activities that have been taking place throughout the home. To one of the activity coordinators, keep up the good work, my mum loves your smiley face.

This home is a prime example of all that is wrong with dementia care in Nottingham. The whole building is woefully understaffed and blighted by management desperate to keep their dysfunctional system intact at the expense of the people they profess to care for. Do not let anyone you love live the last of their days within the clutches of this uncaring organisation.

How the care givers, and all the staff kept the virus out of the home is only due to their endless commitment to their residents and the families. I live in the US and my calls that turned into Skype calls, where the management would use their own personal computers to allow me to see my mum, was so kind that it leaves me lost for words. They really understood what the scare of the coronavirus was doing to the family, and friends that were no longer able to visit. I have built special relationships with the staff, during this time they shared new procedures, policy changes and any issues. They are a team, and my family is a part of that team to have the very best care for my mum. I will be forever grateful to everyone at Acorn for not only taking care of my mum but also all the other residents. We are truly blessed.

I wouldn't hesitate to recommend this care home to anyone looking.

My grandmother has been at Acorn House for nearly 4 years. In the last year she has rapidly deteriorated. When floor 2 was mentioned, as a family we were dubious, but I looked around, spoke to the manager and staff and decided with the advice given to move her. It has been a strain as she has mainly been on bed rest since her admittance but the management and staff have been extremely helpful and reassuring. Both my mum and I would not want her anywhere else. So thankful to you all.

I just want to say a huge thank you to the whole of Acorn House, from the carers, kitchen staff, domestic staff, activity team to the managers. My mama spent her last few years here until she sadly passed away on the 02.02.2020. She was very happy here, everyone knew her and she was such a big part of the home. Everyone would always want to come and see her, even from the other floors, as this is the impact she had on people. You all became family to her and you cared for her beautifully, right until the very end. Thank you so much from all the family.

I would like to come here when my time comes as it is a home from home. It's clean, the standard of hygiene is very high and the staff care about the residents and entertain them regularly.

The staff have been very supportive for me at an extremely distressing time having to put both of my parent's into care. They have helped my mum and dad to adjust to moving in as they are both on different floors needing different types of care. They try to do things that they can both join in with.

Staff are very helpful and are quick with answers relating to my relatives and have quickly learnt about the care needs of my family.

My great nan was admitted to Acorn House for respite care recently. She was very anxious about leaving her home and going to stay in care for a while. The staff made her feel very welcome and at ease, she interacted with other peers in the home and was very happy with the way she was treated during her stay. Thank you to all the staff who looked after her during her stay.

I highly recommend this home and I thank the staff for the love and support shown to us all.

I would highly recommend this care home. The staff and management are caring, helpful and they all listen to any problems I have with my mum. I have no concerns whatsoever, I wouldn't want my mum anywhere else but here. Excellent.

The ladies who see to mum's day to day care are fantastic. The management have been extremely helpful regarding any queries I have had.

My Aunt stayed here on respite care while my mum went and had a break. My aunt has dementia and can no longer recognise family which is very upsetting. The staff made us all feel welcome when we brought my aunt for her stay and nothing was too much trouble. The staff deserve a medal looking after people like my aunt, they are all fantastic we will definitely be bringing her back again in the near future.

My friend came to Acorn House for respite care for 2 weeks after she had a fall and needed help to get back on her feet. The home is warm and friendly and everyone is made to feel welcome by staff. Thank you for helping my friend gain her confidence back.

The family would like to thank all the staff for their support and kindness shown to us in our darkest hours, we would highly recommend this home to others.

A big thank you to all the staff you do an amazing job.

My Mum has been staying here on and off for respite for the last year and on this occasion, it was an emergency placement. The staff were fabulous. They went above and beyond again. Especially as this time, my mum's anxiety was very extreme, but yet again the staff took it in their stride. Nothing is ever too much for them.