Acorn House Care Home

1 Oak Street, Nottingham NG5 2AT
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9.9 129 Reviews
  • Acorn House Care Home, Nottingham
Acorn House is a purpose-built residential care home based in the community of Carrington, Nottingham, that also specialises in dementia care. The spacious interiors and homely decorations complement the work of professional carers, and create a calming and homely atmosphere.

En-suite rooms and landscaped gardens delight residents and their families, who also have their own on-site cafe to enjoy. Health and wellbeing needs are very important and the Activities Coordinators work with residents and families to develop an exciting programme of activities and events that are tailored to personal interests.

Residents and staff go out into the community and the community are invited into the home, in order to build positive relationships and enable social inclusion for residents. They are also many intergenerational activities so that residents are able to engage with all age groups, from toddlers to college students.

All care is carried out in a bespoke fashion, with passion, empathy and enthusiasm at the centre of all decisions taken. Carers understand the importance of person-centred care, and the residents needs and preferences are placed at the centre of their care.

Choices at mealtimes are provided to all residents and they take great pride in the dining experience at Acorn House. Personal preferences and nutritional needs are taken into account and the kitchen team work hard to provide a wide range of healthy and tasty choices for residents.
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Care Provided by Acorn House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1331 – £1331
  • Self-Funded Residential Dementia Care: £1331 – £1331
  • RESPITE Self-Funded Residential Care: £1441 – £1441
  • RESPITE Self-Funded Residential Dementia Care: £1441 – £1441

£100 per week top-up for Local Authority funded residents. Respite is available for 4 weeks minimum.

These prices are only a guideline, please contact Acorn House Care Home to find out the exact price for your requirements.

Contact Acorn House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Acorn House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Claire Straw (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 63+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013
  • Number of floors: 3

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Acorn House Care Home Reviews (129)

9.9

Acorn House Care Home has a Review Score of 9.9 (9.872) out of 10, based on 34 reviews in the last 2 years.
Over all time Acorn House Care Home has 129 reviews.

Overall Experience
  • 105
  • 22
  • 1
  • 0
  • 1
Date Published
  • 129
  • 9
  • 16
  • 34
  • 95
Reviewer Connection to Acorn House Care Home
  • 41
  • 29
  • 13
  • 8
  • 6
  • 5
  • 5
  • 5
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 129, showing 61-80
Review from Kirstie W (Granddaughter of Resident) published on 21 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just want to say a huge thank you to the whole of Acorn House, from the carers, kitchen staff, domestic staff, activity team to the managers. My mama spent her last few years here until she sadly passed away on the 02.02.2020. She was very happy here, everyone knew her and she was such a big part
of the home. Everyone would always want to come and see her, even from the other floors, as this is the impact she had on people. You all became family to her and you cared for her beautifully, right until the very end. Thank you so much from all the family.
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Review from V M (Daughter of Resident) published on 22 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to come here when my time comes as it is a home from home. It's clean, the standard of hygiene is very high and the staff care about the residents and entertain them regularly.
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Review from D P (Son-in-law of Resident) published on 9 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very helpful and are quick with answers relating to my relatives and have quickly learnt about the care needs of my family.
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Review from T P (Daughter of Resident) published on 9 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been very supportive for me at an extremely distressing time having to put both of my parent's into care. They have helped my mum and dad to adjust to moving in as they are both on different floors needing different types of care. They try to do things that they can both join in with.
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Review from H J (Great-granddaughter of Resident) published on 28 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My great nan was admitted to Acorn House for respite care recently. She was very anxious about leaving her home and going to stay in care for a while. The staff made her feel very welcome and at ease, she interacted with other peers in the home and was very happy with the way she was treated during
her stay. Thank you to all the staff who looked after her during her stay.
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Review from Elaine C (Granddaughter of Resident) published on 20 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan moved to this home in the early part of 2019. She had been in another home previously but we were not happy with the care that had been provided and decided to move her. As a family were extremely anxious, however, we did not need to be, the staff team from managers to carers, to domestic and
activities was like one big family. The communication was first class any issues or concerns the home would call and keep us up to date.
Sadly my nan recently passed away, the compassion and empathy that was shown to us was outstanding, the end of life care was outstanding and the support we received was second to none. The manager even attended my nans funeral and again supported us on this extremely sad day.
All I can say is that anyone that is looking for a care home for their loved one needs to view this home. Our only regret is she didn't come here first.
I highly recommend this home and I thank the staff for the love and support shown to us all.
Reply from Claire Straw, Manager at Acorn House Care HomeThank so much for your very kind words. I will ensure that your comments are passed on to the staff team.
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Review from Tracey R (Daughter of Resident) published on 6 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would highly recommend this care home. The staff and management are caring, helpful and they all listen to any problems I have with my mum. I have no concerns whatsoever, I wouldn't want my mum anywhere else but here. Excellent.
Reply from Claire Straw, Manager at Acorn House Care HomeThank you for your kind words, I will pass on your comments to the staff team.
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Review from V T (Daughter-in-law of Resident) published on 19 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The ladies who see to mum's day to day care are fantastic. The management have been extremely helpful regarding any queries I have had.
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Review from Bev W (Niece of Resident) published on 25 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt stayed here on respite care while my mum went and had a break. My aunt has dementia and can no longer recognise family which is very upsetting. The staff made us all feel welcome when we brought my aunt for her stay and nothing was too much trouble. The staff deserve a medal looking after people
like my aunt, they are all fantastic we will definitely be bringing her back again in the near future.
Reply from Claire Straw, Manager at Acorn House Care HomeThank your for your comments, I will pas them on to the staff team.
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Review from Doreen S (Friend of Resident) published on 22 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend came to Acorn House for respite care for 2 weeks after she had a fall and needed help to get back on her feet. The home is warm and friendly and everyone is made to feel welcome by staff. Thank you for helping my friend gain her confidence back.
Reply from Claire Straw, Manager at Acorn House Care HomeThank you for your review, I will pass on your comments to the staff team.
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Review from Jason M (Stepson of Resident) published on 22 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My stepfather was admitted to Acorn at the start of February for End of Life care after the family was informed that he didn't have long left with us. We were asked to find him a care home who could look after him in his final days/weeks and Acorn House was that place, the staff team was absolutely
amazing they treated my stepfather with the care, dignity and respect he deserved in his final days. The family was also supported and was made to feel part of their family. My stepfather sadly passed away a few days ago but in his final days, he was comfortable and pain-free.
The family would like to thank all the staff for their support and kindness shown to us in our darkest hours, we would highly recommend this home to others.
Reply from Claire Straw, Manager at Acorn House Care HomeThank you for your lovely review, I will ensure that your comments are passed on to the staff team.
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Review from Helen M (Sister of Resident) published on 21 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister was admitted for respite care due to her increasing care needs after she had a spell in the hospital. The staff are very kind and caring and nothing is too much trouble. While my sister was at Acorn House she gained her confidence back and some of her independence also and this was all down
to the staff who worked with her and gave her the care and support she required.
A big thank you to all the staff you do an amazing job.
Reply from Claire Straw, Manager at Acorn House Care HomeThank you for your lovely review, I will pass on your comments to the team.
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Review from Kirsty B (Daughter of Resident) published on 19 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been staying here on and off for respite for the last year and on this occasion, it was an emergency placement. The staff were fabulous. They went above and beyond again. Especially as this time, my mum's anxiety was very extreme, but yet again the staff took it in their stride. Nothing is
ever too much for them.
Reply from Claire Straw, Manager at Acorn House Care HomeThank you for your lovely comments, I will pass these on to the team.
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Review from Emma S (Daughter-in-law of Resident) published on 18 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law was admitted to Acorn for two weeks respite while she was having some work done to her house. The staff were very welcoming and made us all feel welcome and at ease. The home is very presentable and the facilities are excellent. We would highly recommend Acorn and will be using their
service again.
Reply from Claire Straw, Manager at Acorn House Care HomeThank you for your lovely review, I will pass on your comments with the team.
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Review from Gemma S (Granddaughter of Resident) published on 15 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan was admitted to Acorn for long term care. It was the hardest decision as a family that we had to make but the staff at Acorn were very welcoming and answered all our questions to put our minds at rest. Nan is very well looked after and enjoys the company of other residents in the service, everyone
has been so kind to nan and she is coming on leaps and bounds. Thank you to all the staff, you do an amazing job.
Reply from Claire Straw, Manager at Acorn House Care HomeThank you for your lovely review, I will ensure that I pass on your comments with the team.
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Review from David A (Brother of Resident) published on 14 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been a resident since August 2016 and has benefited greatly from the excellent support she has received from the care staff and management of Acorn House.
Her room is very well furnished and she enjoys the meals.
She receives regular visits from a doctor and district nurses and I have
always been kept up to date with all aspects of her care.
I can heartily recommend Acorn House.
Reply from Claire Straw, Manager at Acorn House Care HomeThank you for your kind words, I will pass them on the staff team.
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Review from Denis L (Son-in-law of Resident) published on 14 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank the caring and conscientious staff team for the support provided to my mother-in-law. She’s the happiest I’ve known her in years, and I truly believe that is due to the care she has received at Acorn House. Thank you
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Review from Shilpa O (Daughter-in-law of Resident) published on 6 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law is very happy at this home.
The staff are attentive, polite and caring. They always great the residents with a smile and speak to them with respect.
The accommodation is homely and spacious.
There is a good choice of meals and personal preferences are always taken into account.
I
would highly recommend this care home.
Reply from Claire Straw, Manager at Acorn House Care HomeThank you for your lovely review, I will ensure that your comments are passed on to the team.
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Review from Anushka S (Daughter-in-law of Resident) published on 1 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law is cared for wonderfully by all the staff at Acorn House.
She is very happy here and enjoys the activities. Also, the rooms are beautifully decorated.
Reply from Claire Straw, Manager at Acorn House Care HomeThank you for your lovely review- your comments will be shared with the staff team.
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Review from Sanjay O (Son of Resident) published on 1 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were very reluctant to place my mother in care as anyone would be. But six months down the line, my mother has made some great friends and regained her once lost confidence.
The carers and management are wonderful as is the home itself.
10/10 Keep up the good work.
Reply from Claire Straw, Manager at Acorn House Care HomeThank you for your kind words-your comments will be shared with the team.
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Current Review Score: 9.9 (9.872)

Overview of Review Score

The Review Score of 9.9 (9.872) out of 10 for Acorn House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.872 for Acorn House Care Home is calculated as follows: ( (356 Excellents x 5) + (50 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 407 Ratings = 4.872
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Acorn House Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Feb 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Claire

Claire Straw

Job Title: Home Manager Joined: 2015

Welcome to Acorn House!


I have been working in the sector for the past 20 years following the death of my father in 2001. While he was receiving palliative care at home I have been looking after him. My passion was always in care and making a difference no matter how big or small it was. After spending 12 years in 24-hour nursing care, I decided to move to residential care.


I came to work for Acacia Care 7 years ago and I have held many positions within the company from Night Manager, Care Manager, Home Manager and Regional Support Manager to my now current role as General Manager. I feel very honoured and privileged to have been given this opportunity to manage Acorn House and I hope my work and the work of the team will make a difference in the lives of our residents and their families.

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