Acorn House Care Home

1 Oak Street, Nottingham NG5 2AT
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9.9 124 Reviews
  • Acorn House Care Home, Nottingham
Acorn House is a purpose-built residential care home based in the community of Carrington, Nottingham, that also specialises in dementia care. The spacious interiors and homely decorations complement the work of professional carers, and create a calming and homely atmosphere.

En-suite rooms and landscaped gardens delight residents and their families, who also have their own on-site cafe to enjoy. Health and wellbeing needs are very important and the Activities Coordinators work with residents and families to develop an exciting programme of activities and events that are tailored to personal interests.

Residents and staff go out into the community and the community are invited into the home, in order to build positive relationships and enable social inclusion for residents. They are also many intergenerational activities so that residents are able to engage with all age groups, from toddlers to college students.

All care is carried out in a bespoke fashion, with passion, empathy and enthusiasm at the centre of all decisions taken. Carers understand the importance of person-centred care, and the residents needs and preferences are placed at the centre of their care.

Choices at mealtimes are provided to all residents and they take great pride in the dining experience at Acorn House. Personal preferences and nutritional needs are taken into account and the kitchen team work hard to provide a wide range of healthy and tasty choices for residents.
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Care Provided by Acorn House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1210 – £1210
  • Self-Funded Residential Dementia Care: £1210 – £1210
  • RESPITE Self-Funded Residential Care: £1210 – £1210
  • RESPITE Self-Funded Residential Dementia Care: £1310 – £1310

£100 per week top-up for Local Authority funded residents. Respite is available for 4 weeks minimum.

These prices are only a guideline, please contact Acorn House Care Home to find out the exact price for your requirements.

Contact Acorn House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Acorn House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Claire Straw (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 63+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013
  • Number of floors: 3

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Acorn House Care Home Reviews (124)

9.9

Acorn House Care Home has a Review Score of 9.9 (9.864) out of 10, based on 32 reviews in the last 2 years.
Over all time Acorn House Care Home has 124 reviews.

Overall Experience
  • 100
  • 22
  • 1
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Date Published
  • 124
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Reviewer Connection to Acorn House Care Home
  • 41
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  • 1
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Total of 124, showing 101-120
Review from A E (Resident) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have enjoyed the time I spend here. Staff are very kind and helpful. I would be pleased to recommend it to anyone if necessary.
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Review from Jane B (Daughter of Resident) published on 26 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A well organised welcoming environment. My mum is treated well, always looks clean, tidy and happy. The whole place has an air of people caring, it is relaxed but meets standards that you would expect for your family. There is a community feel, and residents are encouraged to engage in many activities
as a resident if you don't join in then the staff will try and try again, I like this. It has a safe feeling and I would recommend.
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Review from S S (Daughter of Resident) published on 26 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are very kind and caring, nice friendly place. Thank you.
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Review from J U (Friend of Resident) published on 10 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly staff - polite and kind. Care home does not smell. Layout of rooms and lounges comfortable.
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Review from Angela D (Friend of Resident) published on 26 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting the care home for the past 3 months. I, myself work in a care home but I must say I am very impressed with the cleanliness and the caring care staff. I can see that it is not for show, just because we are here. I come in at daytime and also at night and I am made very welcome at
all times.
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Review from Anthony D (Resident) published on 19 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been particularly impressed by the care and concern shown by all staff for the residents at Acorn House Care Home. The awareness and attention shown in seating the residents in the dining room was very apparent. Personal likes and dislikes of food were accepted kindly. I have benefitted tremendously
from my stay here.
Reply from Diane Brown, Registered Manager at Acorn House Care Home
Thank you for taking the time to review our service.
I will ensure that the Care Team are made aware of your comments with regards to your recent period of respite care.
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Review from A J S (Relative of Resident) published on 19 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Impressed by the standard of facilities, staff and cleanliness.
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Review from D R (Son of Resident) published on 27 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Went on holiday for one week.
Left my mother here in Acorn House.
She was well received and looked after the whole time she was there.
She also bonded and made friends with the staff and other people.
Overall she was well looked after.
Reply from Diane Brown, Registered Manager at Acorn House Care Home
Thank you very much for your comments, I will ensure the Care Team are aware of your remarks with regards to your mothers recent stay at Acorn House.
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Review from Bernie Y (Niece of Resident) published on 5 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found the care and attention our aunt has received during the 3 months she has been at Acorn House, nothing short of exceptional.
On our first visit to see the home we were impressed by the warm, friendly staff and general caring attitude to all the residents.
Delighted to see the improvement
in our aunt in the short space of time she has been here. Staff are always willing to sit down and talk to family members if we have any questions.
Our aunt says she cannot fault them.
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Review from Jeff B (Son of Resident) published on 16 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with all care given. Sadly missed out on residents outings. Next time :) Mother really enjoyed her stay as always.
Reply from Jay Patel, Director at Acorn House Care Home
Your feedback is much appreciated and will be shared with the team. Many thanks.
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Review from Carole T (Niece of Resident) published on 10 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt spent the last 20months of her life being well looked after and cared for with love and understanding of her frail decline.
She was always treated with respect by all the staff. She chose to spend her last days of her life amongst the staff who she trusted and had loved and cared for her for
so long.
The atmosphere at Acorn House was always so welcoming for all of her visitors, which was always appreciated.
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Review from Wendy H (Daughter of Resident) published on 27 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care staff are on the whole very good they have the utmost patience and always treat my mum with great kindness and dignity. I am very impressed with the health care mum receives and the records kept regarding her ongoing health care. I do fin dit very annoying when mums clothing goes missing and
have mentioned this several times. The laundry is very expensive but does offer a calm caring environment where I feel mum is safe.
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Review from M E (Son of Resident) published on 23 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came to Acorn House after a prolonged hospital/recuperation period. She was withdrawn, isolated and not a happy person.
Since moving into Acorn House she has blossomed, putting on weight - the food is excellent and has made new friends, plenty of time and space for this.
She particularly
enjoys the outings and joins in with everything. The home is lovely and has quickly become that to us as a family.
It's her home and she loves it.
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Review from Robert H (Friend of Resident) published on 23 March 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our friend seems to be very well looked after at Acorn House by staff who are attentive, caring and sympathetic to her needs. She is sometimes quite confused but is successfully reassured by the carers there. She has a hearty appetite and enjoys all the food served to her.
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Review from Ian B (Son of Resident) published on 8 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care homes are difficult places to keep clean and odour free when so many patients have problems. The Acorn House manager does a good job of it, though. Importantly for me, the staff are nice, friendly people and that counts for a lot. They seem to do more activities and trips out than many homes I
have been to. I would recommend this home.
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Review from Robert T (Son of Resident) published on 20 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum stayed at Acorn House Care Home initially for respite care, and then as a permanent resident from January 2016 until she passed away in October 2016. During that time she was given excellent care by the staff of Acorn House.


When she moved in permanently, she was able to personalise her room

with her own furniture and pictures to make it feel like home. Lots of activities were on offer but she preferred to stay in her room and had her meals there. She enjoyed the food, and also her weekly visit to the in-house hairdresser. She also enjoyed the services held in Acorn House Care Home each week by a group of local churches.


A comprehensive care plan was put into place by Acorn House in consultation with Mum's GP, and this was followed through very carefully.


When Mum died peacefully in her sleep shortly before her 94th birthday, the staff treated Mum with the utmost respect and dignity, and also treated my wife and me with compassion as we arranged the funeral and cleared her room.

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Review from Benjamin W (Son of Resident) published on 28 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care very good. Staff friendly and informative. Cleanliness excellent and facilities excellent. Overall very satisfied although expensive and giving up another £30 a week.
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Review from H S (Son of Resident) published on 28 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Management staff good. Day care staff are caring, one or two not recommended.
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Review from J E (Son of Resident) published on 19 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff on 2nd floor were excellent during my visit, not only with my mother but also to others staying there. The new guy was very pleasant and everyone seemed to get on making it a super place for my mum, who is 90 to stay. Thanks everyone
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Review from D D (Son of Resident) published on 31 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's a very nice and clean place. She is well looked after and all the staff are very good too.
Reply from Jay Patel, MD at Acorn House Care Home
Many thanks for kind and invaluable feedback. It is much appreicated
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Current Review Score: 9.9 (9.864)

Overview of Review Score

The Review Score of 9.9 (9.864) out of 10 for Acorn House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.864 for Acorn House Care Home is calculated as follows: ( (332 Excellents x 5) + (50 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 383 Ratings = 4.864
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Acorn House Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Feb 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Claire

Claire Straw

Job Title: Home Manager Joined: 2015

Welcome to Acorn House!


I have been working in the sector for the past 20 years following the death of my father in 2001. While he was receiving palliative care at home I have been looking after him. My passion was always in care and making a difference no matter how big or small it was. After spending 12 years in 24-hour nursing care, I decided to move to residential care.


I came to work for Acacia Care 7 years ago and I have held many positions within the company from Night Manager, Care Manager, Home Manager and Regional Support Manager to my now current role as General Manager. I feel very honoured and privileged to have been given this opportunity to manage Acorn House and I hope my work and the work of the team will make a difference in the lives of our residents and their families.

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