Acorn House Care Home

1 Oak Street, Nottingham NG5 2AT
Review Us
9.9 124 Reviews
  • Acorn House Care Home, Nottingham
Acorn House is a purpose-built residential care home based in the community of Carrington, Nottingham, that also specialises in dementia care. The spacious interiors and homely decorations complement the work of professional carers, and create a calming and homely atmosphere.

En-suite rooms and landscaped gardens delight residents and their families, who also have their own on-site cafe to enjoy. Health and wellbeing needs are very important and the Activities Coordinators work with residents and families to develop an exciting programme of activities and events that are tailored to personal interests.

Residents and staff go out into the community and the community are invited into the home, in order to build positive relationships and enable social inclusion for residents. They are also many intergenerational activities so that residents are able to engage with all age groups, from toddlers to college students.

All care is carried out in a bespoke fashion, with passion, empathy and enthusiasm at the centre of all decisions taken. Carers understand the importance of person-centred care, and the residents needs and preferences are placed at the centre of their care.

Choices at mealtimes are provided to all residents and they take great pride in the dining experience at Acorn House. Personal preferences and nutritional needs are taken into account and the kitchen team work hard to provide a wide range of healthy and tasty choices for residents.
Show Acorn House Care Home on the Map

Care Provided by Acorn House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1210 – £1210
  • Self-Funded Residential Dementia Care: £1210 – £1210
  • RESPITE Self-Funded Residential Care: £1210 – £1210
  • RESPITE Self-Funded Residential Dementia Care: £1310 – £1310

£100 per week top-up for Local Authority funded residents. Respite is available for 4 weeks minimum.

These prices are only a guideline, please contact Acorn House Care Home to find out the exact price for your requirements.

Contact Acorn House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Acorn House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Claire Straw (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 63+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013
  • Number of floors: 3

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Acorn House Care Home Reviews (124)

9.9

Acorn House Care Home has a Review Score of 9.9 (9.864) out of 10, based on 32 reviews in the last 2 years.
Over all time Acorn House Care Home has 124 reviews.

Overall Experience
  • 100
  • 22
  • 1
  • 0
  • 1
Date Published
  • 124
  • 7
  • 19
  • 32
  • 92
Reviewer Connection to Acorn House Care Home
  • 41
  • 27
  • 13
  • 7
  • 6
  • 5
  • 5
  • 4
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 124, showing 81-100
Review from Richard L (Son of Resident) published on 23 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother received excellent care from Acorn House during her 4 years at the home. The care staff were, without exception, committed, professional, honest and caring. Their attention to care and detail toward the end of her life were excellent. I have no doubts in recommending Acorn House and the high
standards of care they provide.
Reply from Claire Straw, Manager at Acorn House Care Home
Thank you for your kind words, I will ensure that the staff team are aware of your lovely comments.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Angela T (Daughter of Resident) published on 23 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Acorn House Care Home is modern with a fit for purpose layout - wide corridors, ensuite rooms and generous provision of communal areas. The staff are committed, warm and generally sensitive to the variable behaviours and conditions of dementia. Residents benefit from the support of a dedicated pool
of staff who work as a team. My mum has much-diminished capability from the time of her admission. Whilst this is incredibly upsetting, I am impressed with how well staff have/are adapting. This social environment is the best setting to offer her the care and support she needs, of course, complemented by family visits.
Reply from Claire Straw, Manager at Acorn House Care Home
Thank you for your kind words, I will ensure that I pass them on to the staff team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S S (Daughter of Resident) published on 21 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother stayed at Acorn House for two-weeks respite care whilst I was away. On my return, she said she had enjoyed her stay and she felt that she had made friends with staff and others within the home. During this time she had been taken out into the local community for pub lunch and attended some
of the activities. I feel this time, was well worth the money.
Reply from Claire Straw, Manager at Acorn House Care Home
Thank you for your lovely words, I will ensure I pass on your comments to the staff team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T H (Son of Resident) published on 18 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum says everyone is so kind and caring. The room is lovely and the food is wonderful. Couldn't be better.
Reply from Claire Straw, Manager at Acorn House Care Home
Thank you for your kind words, I will pass on your comments to the staff team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Irene B (Daughter of Resident) published on 5 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone's always friendly.


The care of what I see is always good.


A bit more activities would be good.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J E (Daughter of Resident) published on 23 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff and facilities are of a high standard. Having seen and viewed many homes this home is far the most outstanding.
Reply from Claire Straw, Manager at Acorn House Care Home
Thank you, Janet, for your kind words. I will ensure that the staff team are aware of your comments.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N B (Granddaughter of Resident) published on 20 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandma came in for a few weeks respite. She loved the staff on the ground floor, she engaged in loads of activities each day. She extremely loved the meals.
Reply from Claire Straw, Manager at Acorn House Care Home
Thank you for your lovely words, your grandma was a pleasure to look after we look forward to seeing her again next year.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dottie J (Daughter of Resident) published on 20 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good service from all the staff on the floor. I feel they do an excellent job looking after all the residents. The food always looks very good and they are always willing to help or advise.
Reply from Claire Straw, Manager at Acorn House Care Home
Thank you for your comments, I will ensure that the staff team are made aware of your comments.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andrea S (Daughter of Resident) published on 18 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience over the last three years has been overall positive. Dad has been well cared for and respected. Any minor incidents have been fully reported and addressed immediately. I am confident he is always well looked after and even though he prefers not to join in many activities the invitation
is always open. The staff are all marvellous. I am very happy with their care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul M (Son of Resident) published on 16 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Clean, bright accommodation with high quality fixtures and fittings, with staff who really care and are committed - from owner, through management team, a group dedicated to organising activities (outings etc) for the guests, the reception/admin team, the chef/catering team and, of course, the front
line carers/nursing staff. All always very pleasant, positive and helpful. Mum could not have been made more comfortable and relaxed, nor, given her condition, secured and enjoyed a better quality for the last three and a half years of her life than being resident in Acorn. Highly recommended.
Reply from Diane Brown, Operations Manager at Acorn House Care Home
Thank you very much for your kind words, I will share them with all staff who cared for your mother.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Maureen C (Daughter of Resident) published on 10 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The resident is a very difficult person and is used to one to one care. You coped well with her attitude and bossiness as well as being patient and kind. Although it didn't work for the resident, this has no bearing on you or the staff. Well done to all of you. You work hard, work well and the staff
have a cheery disposition.
Reply from Claire Straw, Manager at Acorn House Care Home
Thank you for your kind comments, your mum was a pleasure to look after while on respite care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michelle S (Daughter of Resident) published on 11 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father received first class care at Acorn House.
The care team truly live up to their name and form real bonds with the residents.
We were fortunate to be able to rely on the team at Acorn House who provided outstanding care.
Reply from Claire Straw, Manager at Acorn House Care Home
Thank you for your kind words, I will pass them on to the staff team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from I E (Son of Resident) published on 26 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother suffered a small stroke this month. The staff noticed the problem straight away and called an ambulance. They telephoned me promptly and kept me informed. Following her admission to hospital, the Acorn House staff liaised directly with the hospital staff and were able to arrange for my mother
to be transferred back to Acorn House at the earliest opportunity after two and a half days.
We were all extremely grateful that my mother was able to get back to friendly, familiar surroundings asap.
Reply from Claire Straw, Manager at Acorn House Care Home
Thank you for your kind words, I will ensure that I pass on your comments to the staff team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Len Y (Son of Resident) published on 18 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Acorn House for two years. She was transferred to the home at short notice having been given 48hrs to move from a previous home. In what could have been a traumatic experience for a 93 year old Alzheimers sufferer she immediately settled in. Due mainly to the staff who gave her much
reassurance and support. Since that time I've found the staff/management to be caring. I've witnessed awkward moments among residents I.e arguments and aggression. The staff have been quick to intervene and diffuse situations in a calm and understanding manner.
There does not seem to be a great turnover of staff. The staff remain on the same floor as the residents. This gives staff and residents time to get to know each other. The staff can assess each resident's needs and personality/temperament. Yes, the tv is on most of the day for those that want it, however, an effort is made to give residents a varied range of activities. Bingo, art, singing and having nails painted being mums favourites.
I know that when I've left my mum at Acorn House Care Home that she is safe and in good hands. She is happy when she's got a cup of tea and some company. There's plenty of both at Acorn House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A G (Daughter of Resident) published on 12 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautifully furnished, decorated and maintained. Plenty of space and lounges so that you can find your own space and privacy. All en-suite single rooms which are spacious. Staff are warm and welcoming and attentive to service user needs. We would definitely recommend and use again. Thank you for looking
after my father so well.
Reply from Claire Straw, Care Manager at Acorn House Care Home
Thank you for you very kind words, it was a pleasure to look after your Father and I will ensure that the staff team aware of your comments.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Irene E (Daughter of Resident) published on 12 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Acorn House care home is a lovely place. My relative is very happy there. The staff are lovely, very friendly and caring. The cleanliness of the home is excellent.
Reply from Claire Straw, Care Manager at Acorn House Care Home
Thank you for your kind words, I will pass them on to the staff team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G A (Son of Resident) published on 12 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff and management team are attentive to residents' needs, inc. those of my mother. Activities team members accede to my mother's wishes not to participate, so give her preference in visits to cafes and restaurants. Overall, I am perfectly happy for my mother to reside at Acorn House.
Reply from Claire Straw, Care Manager at Acorn House Care Home
Thank you for your lovely comments, I will ensure they are passed on to the staff team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Eve B (Daughter of Resident) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum seems happy here so I am happy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ed W (Son of Resident) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a great comfort to me and all the family to know that my mum is safe and looked after so well. It is really important to us all to see my mum laughing with staff and fellow residents. Acorn House is a real community. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Hanson S (Son of Resident) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall services are good.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.864)

Overview of Review Score

The Review Score of 9.9 (9.864) out of 10 for Acorn House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.864 for Acorn House Care Home is calculated as follows: ( (332 Excellents x 5) + (50 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 383 Ratings = 4.864
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Acorn House Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Feb 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (1)

Claire

Claire Straw

Job Title: Home Manager Joined: 2015

Welcome to Acorn House!


I have been working in the sector for the past 20 years following the death of my father in 2001. While he was receiving palliative care at home I have been looking after him. My passion was always in care and making a difference no matter how big or small it was. After spending 12 years in 24-hour nursing care, I decided to move to residential care.


I came to work for Acacia Care 7 years ago and I have held many positions within the company from Night Manager, Care Manager, Home Manager and Regional Support Manager to my now current role as General Manager. I feel very honoured and privileged to have been given this opportunity to manage Acorn House and I hope my work and the work of the team will make a difference in the lives of our residents and their families.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Acorn House Care Home to verify any information. View our terms and conditions. Acorn House Care Home has an Enhanced Service - more info.