Acorn House Care Home

1 Oak Street, Nottingham NG5 2AT
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9.9 129 Reviews
  • Acorn House Care Home, Nottingham
Acorn House is a purpose-built residential care home based in the community of Carrington, Nottingham, that also specialises in dementia care. The spacious interiors and homely decorations complement the work of professional carers, and create a calming and homely atmosphere.

En-suite rooms and landscaped gardens delight residents and their families, who also have their own on-site cafe to enjoy. Health and wellbeing needs are very important and the Activities Coordinators work with residents and families to develop an exciting programme of activities and events that are tailored to personal interests.

Residents and staff go out into the community and the community are invited into the home, in order to build positive relationships and enable social inclusion for residents. They are also many intergenerational activities so that residents are able to engage with all age groups, from toddlers to college students.

All care is carried out in a bespoke fashion, with passion, empathy and enthusiasm at the centre of all decisions taken. Carers understand the importance of person-centred care, and the residents needs and preferences are placed at the centre of their care.

Choices at mealtimes are provided to all residents and they take great pride in the dining experience at Acorn House. Personal preferences and nutritional needs are taken into account and the kitchen team work hard to provide a wide range of healthy and tasty choices for residents.
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Care Provided by Acorn House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1331 – £1331
  • Self-Funded Residential Dementia Care: £1331 – £1331
  • RESPITE Self-Funded Residential Care: £1441 – £1441
  • RESPITE Self-Funded Residential Dementia Care: £1441 – £1441

£100 per week top-up for Local Authority funded residents. Respite is available for 4 weeks minimum.

These prices are only a guideline, please contact Acorn House Care Home to find out the exact price for your requirements.

Contact Acorn House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Acorn House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Claire Straw (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 63+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2013
  • Number of floors: 3

Room Information

  • Single Rooms (64)
  • Single Rooms with Ensuite Wet Room (64)

Acorn House Care Home Reviews (129)

9.9

Acorn House Care Home has a Review Score of 9.9 (9.872) out of 10, based on 34 reviews in the last 2 years.
Over all time Acorn House Care Home has 129 reviews.

Overall Experience
  • 105
  • 22
  • 1
  • 0
  • 1
Date Published
  • 129
  • 9
  • 16
  • 34
  • 95
Reviewer Connection to Acorn House Care Home
  • 41
  • 29
  • 13
  • 8
  • 6
  • 5
  • 5
  • 5
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 129, showing 21-40
Review from R C (Niece of Resident) published on 20 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Uncle is in the best possible place for him. He is happy and comfortable in his new home, which he settled into really quickly. I can't thank the staff enough. Nothing is too much trouble for anyone.
Reply from Claire Straw, General Manager at Acorn House Care HomeThank you for your wonderful comments. We are so pleased that your uncle is happy in his new home.
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Review from M H (Granddaughter of Resident) published on 20 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic care at all times, so grateful to all of the staff. They are brilliant and go above and beyond for my Nan. I wouldn't want her to be in any other care home besides Acorn House. I would recommend it to anyone who was looking for their loved ones to stay. Thank you to the team.
Reply from Claire Straw, General Manager at Acorn House Care HomeThank you for your lovely comments, we endeavour to ensure all our residents have a great experience when they move in and live life as they wish.
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Review from A S (Granddaughter of Resident) published on 20 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother is a resident at Acorn House. I feel safe in the knowledge knowing she is well provided for and safe to live out her twilight years. The staff are lovely and very helpful. A wonderful home.
Reply from Claire Straw, General Manager at Acorn House Care HomeThank you for your lovely comments, we will pass them on to the team. We are pleased that we can make your grandmother's stay a pleasurable one
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Review from Greg L (Son of Resident) published on 11 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found that the residential care of my parents has been exceptional and the care by the staff and management has beaten my expectations.
Reply from Martin Platt, Front of House Manager at Acorn House Care HomeThank you so much for your kind words. We are pleased that we have been able to exceed your expectations.
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Review from Julie F (Sister of Resident) published on 26 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After an accident at home and being hospitalised my brother was admitted to Acorn House where he has been for almost three years. He settled in well due to the staff being so caring and friendly.
There are plenty of activities, days out, and entertainers in the home.
The home is always spotlessly
clean which makes it very welcoming for visitors.
I would highly recommend this care home.
Reply from Claire Straw, General Manager at Acorn House Care HomeThank you for your very kind words, it is our pleasure to support you in the journey. We will make sure that your comments are passed on and shared with the team.
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Review from B W (Daughter of Resident) assisted by family/friend published on 9 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I always find all the staff pleasant, easy to get on with, ready to sort any problems out.
Always clean and tidy.
My mum is very happy here.
Reply from Claire Straw, General Manager at Acorn House Care HomeThank you for your review, your comments will be shared with the team. We strive to ensure that all our residents and their family members are supported at all times.
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Review from L S (Daughter of Resident) published on 2 July 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum is happy at Acorn House. She says the staff are very kind and friendly. She looks so much better and relaxed since she arrived 3 months ago. I wish they had more outings arranged for residents though.
Reply from Claire Straw, General Manager at Acorn House Care HomeThank you for your lovely review. We will pass on your comments to the staff team. We are looking into more trips out to local areas with the lifestyle co-ordinator and these will be added to our planner.
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Review from G C (Daughter of Resident) published on 25 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall we are pleased with the care. The staff seem caring and know and understand residents. I notice that the home is very busy and sometimes I wonder if this means details may be missed, such as the cleaning of dentures.
The activities provided are excellent and a good way to keep people engaged,
it would be good if there was more conversation throughout the day, but I appreciate this is difficult when staff are so busy.
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Review from D F (Wife of Resident) published on 24 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Acorn House Care Home is a well-run care home with many good aspects to recommend it. The staff are caring and considerate towards the residents who benefit from a varied menu and entertaining activities as appropriate. However, the needs of residents with dementia and multiple complex needs would be
better met by improved/higher staffing levels (i.e. at least one above the legal minimum at all times).
Reply from Claire Walters, Group Business Manager at Acorn House Care HomeThank you for taking the time to review our care home, we will pass on your kind comments to our staff team and we welcome all suggestions to enable us to provide the highest standard of care for our residents.
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Review from M F (Relative of Resident) published on 18 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing place, recommended my other family member, my mum and my auntie are both here. Excellent staff, good variety of activities and good food.
Reply from Claire Straw, General Manager at Acorn House Care HomeThank you very much for your lovely review and comments, we will ensure that this is passed on to the staff team.
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Review from D B (Son of Resident) published on 14 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mom has been at Acorn House for a few years now. She loves this place so much. My dad was here too when Acorn House first opened and was one of the first residents. Acorn House has been a great place to be for the care the support value for money and always kept clean and tidy. Mom never complains
about the assortment of food given at all meal times. The management and staff are first class.
Reply from Claire Straw, General Manager at Acorn House Care HomeThank you for your review of our home. We are very grateful for your feedback and we will ensure this is passed on to the care team. We are pleased that you are happy with the care your loved ones have received.
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Review from Tina M (Daughter of Resident) published on 12 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Acorn House since September 23 and the care she has received has been just wonderful. The whole team are so kind, caring and absolutely professional. It has meant the world to our family to know that Mum is so well cared for and is happy and settled. She loves the staff at the home
as if they are family.
Reply from Claire Straw, General Manager at Acorn House Care HomeThank you very much for your kind comments; these will be shared with the team.
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Review from Lynda M (Daughter of Resident) published on 12 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited four care homes before deciding Acorn House was the best option for my relative. I could see them living here. My relative has been at Acorn for five months now. The move has gone much better than I anticipated. They have settled into Acorn really well and are happy and content, looking after
my relative's needs. The care is person-centred. Any concerns or problems have been resolved or measures put in place for my relative's well-being.
There are daily activities for residents and Acorn House is well designed for people with dementia. Overall, I am really happy with Acorn, relieved that my relative is being well looked after.
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Review from Liam D (Grandson of Resident) published on 17 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with everything my grandad's being well looked after.
Reply from Jo Armstrong, Front of House manager at Acorn House Care HomeThank you for your review, we strive to offer good care, and appreciate your review of our service. we are pleased you are happy with the care we offer for your grandad.
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Review from Gerard M (Son-in-law of Resident) published on 30 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
If there were options to rate Acorn House Care Home more highly than excellent, I would be using them liberally. My mother-in-law took up residence after a fall and lived happily there for two years as her Alzheimer’s and Dementia progressed. At every point, Acorn House delivered on what it promised
and more often than not exceeded their own high standards. Sadly, my relative died very recently but the care, compassion and professionalism shown by all the staff to her and to the family was extraordinarily high and has left an indelibly favourable view on us of them all.
The Home seems to me to be values-driven and this shows at all levels and in all aspects of the provision.
Reply from Jo Armstrong, Front of House manager at Acorn House Care HomeThank you so much for your lovely review of our Home and Our staff. We strive very hard to offer the best care with compassion, empathy and person centered care. It is really good for other people to have an insight to how loving and caring our staff are.
Your Mother-in-law will certainly be missed here at Acorn House.
Warmest wishes to all of you
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Review from M M (Daughter of Resident) published on 30 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Acorn House has cared for my mother with exceptional kindness, respect and compassion. Staff relationships with her have been genuinely warm and consistently ensure her dignity is maintained. As relatives we have experienced similarly outstanding care, respect and kindness from the whole staff team.
Staff have communicated regularly with us to review care plans and promptly when necessary. It is apparent that the staff work and communicate as a team, resulting in a coherent standard from front of house, office staff, the catering and cleaning teams, activity coordinators and carers. Meals have been appetising and varied with special requests met whenever possible. My mother's room has always been clean and well maintained and her clothes carefully laundered. The wide range of activities offered is outstanding. One example was that my mother’s wish on the wishing tree was to hear bagpipes. A few weeks later on Burns Night the chef carrying a haggis was piped in by a piper!
Reply from Jo Armstrong, Front of House Manager at Acorn House Care HomeThank you so much for lovely review of our home and our staff. It's very nice knowing that we delivered the best person-centered care we could possibly offer, we strive our hardest to offer a high standard of care and appreciate your kind review. Your mum will be very well missed here at Acorn House. Warmest regards from us all here at Acorn House.
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Review from S S (Daughter of Resident) published on 29 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We could not have found a better care home for our mother. The staff went far over and above the necessary tasks and provided a loving care environment. The many activities offered, the personal connections and the flexibility in coping with individual needs is exemplary.
Reply from Jo Armstrong, Front of House manager at Acorn House Care HomeThank you so much for your lovely review. We strive our hardest to deliver first class person centered care and appreciate that you have took the time to recognize and review us. Your mum will be greatly missed here at Acorn House she was a greatly loved resident who brought many a smile to us over the time she was here.
Warmest Regards from us all at Acorn House
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Review from Richard L (Son of Resident) published on 5 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Seems to be well-run and organised, with good activities and staff.
Reply from Jo Armstrong, Front of House manager at Acorn House Care HomeThank you for your review, we strive to ensure that all of our residents receive the best possible care and enjoyable lifestyle here at Acorn. It is very rewarding knowing we achieve this and that family members are happy.
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Review from Tarig H (Son of Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been here for a tear and a flag and I find the staff extremely caring and sensitive to her needs and moods.
Reply from Jo Armstrong, Front of House manager at Acorn House Care HomeThank you for your review, we strive to ensure that all of our residents receive the best possible care and enjoyable lifestyle here at Acorn. It is very rewarding knowing we achieve this and that family members are happy.
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Review from Sharon H (Daughter of Resident) published on 25 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was at the home for 2 years before passing away and we as a family cannot thank the care staff enough for the care my mum and us as a family received, I know my mum loved them all, she loved all the activities they used to do, got lots of memories and photos, just a big thank you to all the staff.
Reply from Jo Armstrong, Front of House manager at Acorn House Care HomeThank you for your review, we strive to ensure that all of our residents receive the best possible care and enjoyable lifestyle here at Acorn. It is very rewarding knowing we achieve this and that family members are happy. We are pleased that Mum was happy and she loved all of the activities on offer and we were able to assist you in making happy memories.
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Current Review Score: 9.9 (9.872)

Overview of Review Score

The Review Score of 9.9 (9.872) out of 10 for Acorn House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.872 for Acorn House Care Home is calculated as follows: ( (356 Excellents x 5) + (50 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 407 Ratings = 4.872
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Acorn House Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Feb 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Claire

Claire Straw

Job Title: Home Manager Joined: 2015

Welcome to Acorn House!


I have been working in the sector for the past 20 years following the death of my father in 2001. While he was receiving palliative care at home I have been looking after him. My passion was always in care and making a difference no matter how big or small it was. After spending 12 years in 24-hour nursing care, I decided to move to residential care.


I came to work for Acacia Care 7 years ago and I have held many positions within the company from Night Manager, Care Manager, Home Manager and Regional Support Manager to my now current role as General Manager. I feel very honoured and privileged to have been given this opportunity to manage Acorn House and I hope my work and the work of the team will make a difference in the lives of our residents and their families.

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