Enablement Care

My sister came to Enablement Care in February 2024 her room was decorated to what she wanted before she moved in we speak every day on the phone she just loves her new home when I visit the staff makes me feel very welcome. There is always tea and cake or biscuits my sister gets involved in all the activities from games to going out on day trips she loves the menu always a different choice every day the management are always available if I need a chat so excellent services all round and my sister couldn’t be in safer hands.

We enjoyed our visit to see my nan, they were very welcoming, checked who we were, checked our LFTs and temperature. We wore our masks and enjoyed our visit. It was clear my nan was well cared for, she was smart, clean, cheerful, and warm.

On visiting the care home I found a warm welcome from members of the staff. The home was clean and well organised. A room was set aside for our visit so that we could have a one-to-one chat. This is useful as it gave us a quiet space with my mum. We were able to stay as long as we wanted and we did not in any way feel in the way. The staff do an amazing job and look after their every need. A big thank you to everyone for looking after my mum and keeping her safe.

My Mum has been treated with warmth and care since the day she arrived. She is 91-years old and has difficulties with social anxiety that make her loathe to spend time away from her room. The staff always make time to be reassuring towards her, encouraging her to leave her room for meals and for short periods of time and they support her in feeling confident to do so. They are always welcoming when I visit and they are caring. I know I can ring and speak to the manager at any time and ideas to address any concerns that I have will be suggested and implemented. Mum can be resistant to accepting help and wants to be as independent as she can be with regards to personal care, this is respected but staff are always on hand to check that she has managed to dress or undress herself correctly and to remind her about everyday things such as teeth brushing and washing. Mum always looks clean and well cared for when I visit, a hairdresser, chiropodist and aromatherapist visit regularly and the food is excellent.

My mum is well cared for, she is very well in herself now and very safe, we have lovely safe visits and she is very happy and knows all the staff, I am a lot more settled now I know she is getting great care.