Queenwood

Thank you for your acknowledgement that Queenswood provides some lovely activities. We are unable to comment on what happened at a hospital but we can confirm that the this was reported to safeguarding. We appreciate that your experience and that of your relatives were not in line with many of the other reviews for Queenswood. We have tried, over the past months, to listen to your concerns and feel sad that you remain dissatisfied even though our recollections differ.

Thank you for your lovely review. We are delighted that you feel your new home is first-class and that you would recommend Queenswood to everyone, everywhere. I will certainly share your feedback with the team as I know they will be thrilled.

We appreciate that finding the right care home for a loved one can be quite difficult and we believe in working together to meet families expectations helps us to reach the best outcome for our residents.

We do understand that moving a loved one into a care home can be a very difficult decision. We encourage everyone to visit a care home and ask questions, prior to admission, in order to ensure the environment is the best place for their loved ones and that their preferences can be met.

Thank you for a lovely review; it was a pleasure and honour for us to look after your mum. Your comment will be shared amongst the team.

Thank you for your kind comments. I am delighted that you find the home very pleasant and that you have settled in well. I will share your lovely comments with the staff team.

Thank you for taking time to complete a review. All of your comments are appreciated and taken on board. I am glad to hear that you were impressed by the staff. We are currently looking into the shower room to get extra grab rails fitted and shower tray removed and flooring to be level. The menu has been chosen by residents and is changed every quarter, however, there is an option to choose alternatives from the kitchen on a daily basis.

Thank you for your lovely comments; it is our pride and joy at Queenswood to ensure that all residents are well looked after. We are very glad that Queenswood did not let you down and hoping to see you again.

Thank you for taking the time to acknowledge Queenswood Care Home and its surrounding gardens; this has also been appreciated by the Garden Trail that was held at the home in June and was very successful with almost 250 people visiting. This is just one of the activities that we provide for our residents and local community.
There were areas in the home that were known to require improvement, as identified by us and our regulators, and as such a new management team were appointed to bring about the improvements needed. Not everyone embraces change in the same way and as a result, some staff decided to move on to pastures new which meant for a short time, suitably qualified and approved agency staff were used at the home thus providing consistent staffing levels and maintaining the safety of our residents.
We fully appreciate we have a lot of family and friends of our residents that visit the home on a regular basis, and it is nice that we can accommodate them joining in at Queenswood wherever possible. It is of great benefit to our residents that family members often make friends with other residents when visiting their own relatives and we welcome this at every opportunity. We also acknowledge that when residents move on from Queenswood, we must take into account our remaining residents' wishes in respect of whether or not they wish to continue being visited by other relatives. In every case, we will always seek their consent before allowing access to Queenswood.