Queenwood

Very caring, food excellent, as are the staff.

It's still early days for us as our Mum has only been in Queenswood for a couple of months but we are very happy with the care she is being given. As this is all new to us, we have had several queries which have been answered swiftly and professionally. All the staff that we have spoken to have been extremely helpful and understanding. They encourage Mum to join in with the activities and this is something we feel is extremely beneficial to her. Thank you.

My mum has spent 3 years in this home and myself, other family members and friends have visited at different times and on different days of the week during that time. The care has always been of very high quality and the friendship and warmth exhibited by staff towards my mother has been wonderful. As visitors we were made to feel welcome and were able to participate in many activities with mum including games, quizzes, making things and organised trips and visits. This has been a particularly difficult year for care homes everywhere but at Queenswood, it has been managed with humanity and the staff have done an excellent job of keeping COVID out of the home and adapting to make visits possible as the rules changed. All of the staff manage to mix well and get involved with the residents. Mealtimes are very sociable with the kitchen staff creating a great atmosphere. I would like to thank them for all they've done for us.

My Nan was only at this care home for a year and unfortunately, it was the worst year of her life. At the time she was unable to say as she did not feel safe. I have found hidden notes of her fear and things that she knew were wrong that were happening to her in her belongings. On her deathbed in the hospital, the trauma of incidents that had obviously occurred came out even more with fear of allowing doctors to perform some basic caregiving duties. When safeguarding issues were raised with the management they were not even recorded on the first incident without constant follow up from my Mum. No reassurance was given to my family about the safeguarding concerns. Even though the care home provides some lovely activities, it does appear these activities are a front to what actually goes on behind closed doors and especially at night. I would urge people to think twice about sending their loved ones to this place.

I have been a resident at Queenswood for five months and find the care and friendship to be excellent. I recommend this home to be first-class, in every way. The staff are caring, friendly in every way, from the lowest, cleaning workers to the very patient carers. The object from all is to make our stay here as if we belong; it's a very happy home life. I would be at a loss to find anything amiss at all. The cleanliness, care, meals and activities are excellent. I recommend this home to everyone, everywhere is a perfect home from home.

If you go down this route, my advice is to check weekly care plans, ensure everything is up to date and accurate.

Sadly the worst decision as a family we made moving our mother to Queenswood. Take the time to carefully look at options, ask questions and always check your family members care plan regularly to ensure everything is in place. Activities are poor, not ideal when your loved ones spend so much time isolated. No minibus which most care providers do have for regular trips when we are out of this period of Covid. Showers not freely accessible, designated two days a week subject to staff availability. This is mainly done by night carers who like to wake you at 5.45am - 6am to facilitate this. This is supposed to be a rest home, who wants to be having a shower at this unearthly time of day!

My Mum was cared for with the utmost kindness, patience and respect. The staff were always cheerful, kind, patient and professional. We never regretted our decision to move mum to Queenswood. Mum became very settled there and made friends even though she was shy and nervous about going.

The staff has been wonderful at all times and during the crisis.

All staff have been exemplary during a very difficult time and having to deal with some difficult people.

This home provides not only excellent care but staff with a genuine interest in the residents. Peace of mind is given to relatives who can be assured that all in their power that can be done for loved ones will be.

Consider this to be the best I have ever seen.

God gave us this home and my sister and I have nothing but praise and admiration for all the staff involved in my mother's final 3 months of life. A shining example of how care can be. Thank you and well done.

My mother has been a resident at the home for the last nine years and I only have good things to say about the home. The staff have been fantastic to my mother, they are so friendly and helpful. Right to the end they were there for her. I highly recommend Queenswood.

I would have no hesitation in recommending MHA.

Ask the residents for suggestions!

However, having viewed and compared with others and obtained personal recommendations, Queenswood was the front runner and truly deserved. Many thanks to all the staff and God bless them all. P.S the grounds and gardens are wonderfully kept and a joy to sit and admire.

Very good. Highly recommended.

I find the staff at all times pleasant and helpful, including the night people, cleaning and laundry staff, who seem to be hard at work at all times, but still have time for a smile and a chat. The kitchen staff listen to my suggestions about my veggie diet and give me a pretty good selection.

I was delighted when Mum moved into Queenswood in April 2016. I had good reports of the home and found the staff to be very caring. Mum's room overlooked the lovely gardens. Mum was encouraged to join in activities and I enjoyed meeting the other residents. The dining experience was probably the only negative. However, following a change of management, I became increasingly concerned with the way the home was run. Staff turnover, which had been minimal, suddenly started to increase and when concerns were raised with the management they were ignored and staff continued to leave. Agency staff were regularly used to provide the care within the home. Further concerns were raised by other relatives and we were assured the situation was being addressed. In December 2017 I moved my Mum to a different home and none of the management came to say "Goodbye" or wish her well. It has now been made very clear that I am no longer welcome to visit the residents I have known for over 18 months in the home.