Queenswood

Cliffgrove Avenue, Beeston, Nottingham NG9 4DP
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9.8 44 Reviews
  • Queenswood, Nottingham
Queenswood Care Home was established in 1974 and is a friendly family-run provider of residential care in Beeston. Formally a Methodist Homes, in March 2024 the home was acquired by new owners. The home offers residential care to 41 residents and has good access to both Nottingham and Derby.

The rooms are fully furnished and each features an ensuite w/c and call system. The individual rooms are over two floors with two communal lounges on the ground floor and a Chapel on the first floor. Externally the home features a large landscaped sensory, secure garden.

The home has a dedicated Chaplain who supports in meeting the pastoral, religious and spiritual needs of residents including all faiths and none.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1128 – £1178
  • Self-Funded Residential Dementia Care: £1128 – £1312
  • RESPITE Self-Funded Residential Care: £1261 – £1312
  • RESPITE Self-Funded Residential Dementia Care: £1261 – £1311

Local Authority funding accepted with third party top up fee not required.

These prices are only a guideline, please contact Queenswood to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Margaret Zgovu

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1974
  • Number of floors: 1

Room Information

  • Single Rooms (41)
  • Single Rooms with ensuite Wet Room (2)

Parking

  • Free parking available on site

Queenswood Reviews (44)

Total of 44, showing 21-40
9.8

Queenswood has a Review Score of 9.8 (9.795) out of 10, based on 11 reviews in the last 2 years. Over all time Queenswood has 44 reviews.

Overall Experience

  • 31
  • 9
  • 0
  • 2
  • 2

Date Published

44
2
9
11
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Review from Philip (Son of Resident) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has spent 3 years in this home and myself, other family members and friends have visited at different times and on different days of the week during that time. The care has always been of very high quality and the friendship and warmth exhibited by staff towards my mother has been wonderful.
As visitors we were made to feel welcome and were able to participate in many activities with mum including games, quizzes, making things and organised trips and visits. This has been a particularly difficult year for care homes everywhere but at Queenswood, it has been managed with humanity and the staff have done an excellent job of keeping COVID out of the home and adapting to make visits possible as the rules changed. All of the staff manage to mix well and get involved with the residents. Mealtimes are very sociable with the kitchen staff creating a great atmosphere. I would like to thank them for all they've done for us.

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Review from Emily H (Granddaughter of Resident) published on 3 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My Nan was only at this care home for a year and unfortunately, it was the worst year of her life. At the time she was unable to say as she did not feel safe. I have found hidden notes of her fear and things that she knew were wrong that were happening to her in her belongings. On her deathbed in the
hospital, the trauma of incidents that had obviously occurred came out even more with fear of allowing doctors to perform some basic caregiving duties. When safeguarding issues were raised with the management they were not even recorded on the first incident without constant follow up from my Mum. No reassurance was given to my family about the safeguarding concerns. Even though the care home provides some lovely activities, it does appear these activities are a front to what actually goes on behind closed doors and especially at night. I would urge people to think twice about sending their loved ones to this place.

Reply from Debbie Phillips, Area Manager at Queenswood

Thank you for your acknowledgement that Queenswood provides some lovely activities. We are unable to comment on what happened at a hospital but we can confirm that the this was reported to safeguarding. We appreciate that your experience and that of your relatives were not in line with many of the other reviews for Queenswood. We have tried, over the past months, to listen to your concerns and feel sad that you remain dissatisfied even though our recollections differ.

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Review from B E (Resident) published on 1 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident at Queenswood for five months and find the care and friendship to be excellent. I recommend this home to be first-class, in every way. The staff are caring, friendly in every way, from the lowest, cleaning workers to the very patient carers. The object from all is to make our
stay here as if we belong; it's a very happy home life. I would be at a loss to find anything amiss at all. The cleanliness, care, meals and activities are excellent. I recommend this home to everyone, everywhere is a perfect home from home.

Reply from Samukaliso Marozo, Home Manager at Queenswood

Thank you for your lovely review. We are delighted that you feel your new home is first-class and that you would recommend Queenswood to everyone, everywhere. I will certainly share your feedback with the team as I know they will be thrilled.

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Review from O R (Grandson of Resident) published on 22 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I would not recommend this care home, comes down to duty of care. Failed on a lot of items, very sad to think residents on twilight years and paying large sums of money for care experience such a poor service. I feel they should review the level of residents being admitted for residency as clearly,
they do not have enough experienced staff with the expertise and time to accommodate them to an acceptable standard. Night care dreadful, four hours checks on paper, expected to take showers between 5.30am and 7am. I am young and this would not be acceptable to me, never mind an infirm 90 years plus resident!
Management poor, so many mistakes have been made over such a short period of time.
If you go down this route, my advice is to check weekly care plans, ensure everything is up to date and accurate.

Reply from Debbie Phillips, Area Manager at Queenswood

We appreciate that finding the right care home for a loved one can be quite difficult and we believe in working together to meet families expectations helps us to reach the best outcome for our residents.

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Review from A R (Daughter of Resident) published on 5 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Sadly the worst decision as a family we made moving our mother to Queenswood. Take the time to carefully look at options, ask questions and always check your family members care plan regularly to ensure everything is in place. Activities are poor, not ideal when your loved ones spend so much time isolated.
No minibus which most care providers do have for regular trips when we are out of this period of Covid. Showers not freely accessible, designated two days a week subject to staff availability. This is mainly done by night carers who like to wake you at 5.45am - 6am to facilitate this. This is supposed to be a rest home, who wants to be having a shower at this unearthly time of day!

Reply from Debbie Phillips, Area Manager at Queenswood

We do understand that moving a loved one into a care home can be a very difficult decision. We encourage everyone to visit a care home and ask questions, prior to admission, in order to ensure the environment is the best place for their loved ones and that their preferences can be met.

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Review from Sue L (Daughter of Resident) published on 20 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was cared for with the utmost kindness, patience and respect. The staff were always cheerful, kind, patient and professional. We never regretted our decision to move mum to Queenswood. Mum became very settled there and made friends even though she was shy and nervous about going.

Reply from Samukaliso Marozo, Home Manager at Queenswood

Thank you very much for your positive review. It was a joy to look after your mum during her stay at Queenswood and she will be missed by all of us. Your kind comments will be shared with our team.

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Review from E B (Resident) published on 20 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff has been wonderful at all times and during the crisis.

Reply from Samukaliso Marozo, Home Manager at Queenswood

Thank you very much for your kind words, your comments will be shared with the staff team.

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Review from A F (Resident) published on 20 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff have been exemplary during a very difficult time and having to deal with some difficult people.

Reply from Samukaliso Marozo, Home Manager at Queenswood

Thank you for your review. We pride ourselves in delivering person-centred care. Your comments will be shared among the staff team.

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Review from C J (Son of Resident) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home provides not only excellent care but staff with a genuine interest in the residents. Peace of mind is given to relatives who can be assured that all in their power that can be done for loved ones will be.

Reply from Samukaliso Marozo, Home Manager at Queenswood

Thank you for taking the time to review Queenswood. It is so nice to receive such positive feedback on our home and the staff that work here. Your feedback will be shared with all the staff.

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Review from R H (Brother of Resident) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am an 80-year-old pensioner (retired at 54), volunteer Red Cross worker for 10 years as a minibus driver and wheelchair provider service.
Visited many care homes in the course of my duties.
Consider this to be the best I have ever seen.

Reply from Samukaliso Marozo, Home Manager at Queenswood

Thank you very much for a positive feedback which will be shared with the team.

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Review from S E (Daughter of Resident) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had a very distressing experience with my father in a nearby home, I was truly overwhelmed by the care, kindness, dignity and respect that my mother received. We did not realise she would end her days here but what a glorious, spirit-filled place to die.
God gave us this home and my sister and
I have nothing but praise and admiration for all the staff involved in my mother's final 3 months of life. A shining example of how care can be. Thank you and well done.

Reply from Samukaliso Marozo, Home Manager at Queenswood

Thank you for a lovely review; it was a pleasure and honour for us to look after your mum. Your comment will be shared amongst the team.

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Review from Derek C (Son of Resident) published on 14 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at the home for the last nine years and I only have good things to say about the home. The staff have been fantastic to my mother, they are so friendly and helpful. Right to the end they were there for her. I highly recommend Queenswood.

Reply from Samukaliso Marozo, Home Manager at Queenswood

Thank you very much for your review and kind comments which will be shared with the team. It was a pleasure to look after your mum at Queenswood.

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Review from J B (Resident) published on 27 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came to Queenswood on July 29th and immediately received a kind welcome from staff, carers and other residents.
The food is good and well served, in the pleasant dining room.
I have settled happily in my room and with additional personal pieces I bought I feel it is 'my home'. There is a happy family
atmosphere, all needs are met, physical and spiritual if you wish to participate. Activities and outings are arranged and a weekly Bible study and chapel services planned by the chaplain.
I would have no hesitation in recommending MHA.

Reply from Samukaliso Marozo, Home Manager at Queenswood

Thank you for your kind comments. I am delighted that you find the home very pleasant and that you have settled in well. I will share your lovely comments with the staff team.

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Review from B S (Resident) assisted by family/friend published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was impressed by the kindness and cheerfulness of the staff, they always had time for me and nothing was too much trouble, just needed to ask.
The other residents seemed happy. On arrival, some staff spoke to my daughter, not to me, about my needs etc. The shower room didn't have grabrails or non-slip
floor but the staff made sure I didn't fall over.
The food was good but more variety would be appreciated.
Ask the residents for suggestions!

Reply from Samukaliso Marozo, Home Manager at Queenswood

Thank you for taking time to complete a review. All of your comments are appreciated and taken on board. I am glad to hear that you were impressed by the staff. We are currently looking into the shower room to get extra grab rails fitted and shower tray removed and flooring to be level. The menu has been chosen by residents and is changed every quarter, however, there is an option to choose alternatives from the kitchen on a daily basis.

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Review from K S (Respite Resident) published on 3 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is my only experience of staying in a respite care home. I consider myself more active than most as an 85-year-old, so am not your average client.
The main reason for using this service was to ensure that I was well cared for and to enable my daughter to enjoy a well deserved 3 week holiday abroad
with a friend.
However, having viewed and compared with others and obtained personal recommendations, Queenswood was the front runner and truly deserved. Many thanks to all the staff and God bless them all. P.S the grounds and gardens are wonderfully kept and a joy to sit and admire.

Reply from Samukaliso Marozo, Home Manager at Queenswood

Thank you for your lovely comments; it is our pride and joy at Queenswood to ensure that all residents are well looked after. We are very glad that Queenswood did not let you down and hoping to see you again.

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Review from D B (Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good. Highly recommended.

Reply from Samukaliso Marozo, Home Manager at Queenswood

Thank you for giving an excellent rating in every area. Your comment is highly appreciated and goes far in raising staff morale.

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Review from Jean B (Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff at all times pleasant and helpful, including the night people, cleaning and laundry staff, who seem to be hard at work at all times, but still have time for a smile and a chat. The kitchen staff listen to my suggestions about my veggie diet and give me a pretty good selection.

Reply from Samukaliso Marozo, Home Manager at Queenswood

Thank you for your lovely review. It is our pride and joy at Queenswood to ensure that we cater for all dietary needs. I am also pleased to hear that staff always have time for a smile and a chat. I will share your comments with them.

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Review from David M (Son of Resident) published on 21 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I was delighted when Mum moved into Queenswood in April 2016. I had good reports of the home and found the staff to be very caring. Mum's room overlooked the lovely gardens. Mum was encouraged to join in activities and I enjoyed meeting the other residents. The dining experience was probably the only
negative. However, following a change of management, I became increasingly concerned with the way the home was run. Staff turnover, which had been minimal, suddenly started to increase and when concerns were raised with the management they were ignored and staff continued to leave. Agency staff were regularly used to provide the care within the home. Further concerns were raised by other relatives and we were assured the situation was being addressed. In December 2017 I moved my Mum to a different home and none of the management came to say "Goodbye" or wish her well. It has now been made very clear that I am no longer welcome to visit the residents I have known for over 18 months in the home.

Reply from Shirley Reece Johnson, Home Manager at Queenswood

Thank you for taking the time to acknowledge Queenswood Care Home and its surrounding gardens; this has also been appreciated by the Garden Trail that was held at the home in June and was very successful with almost 250 people visiting. This is just one of the activities that we provide for our residents and local community.
There were areas in the home that were known to require improvement, as identified by us and our regulators, and as such a new management team were appointed to bring about the improvements needed. Not everyone embraces change in the same way and as a result, some staff decided to move on to pastures new which meant for a short time, suitably qualified and approved agency staff were used at the home thus providing consistent staffing levels and maintaining the safety of our residents.
We fully appreciate we have a lot of family and friends of our residents that visit the home on a regular basis, and it is nice that we can accommodate them joining in at Queenswood wherever possible. It is of great benefit to our residents that family members often make friends with other residents when visiting their own relatives and we welcome this at every opportunity. We also acknowledge that when residents move on from Queenswood, we must take into account our remaining residents' wishes in respect of whether or not they wish to continue being visited by other relatives. In every case, we will always seek their consent before allowing access to Queenswood.

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Review from B B (Resident) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is very good. The staff are very helpful. If you don't like the meals provided they will find something you like.

Reply from Shirley Reece Johnson, Home Manager at Queenswood

It is important that we give our residents choices, and good to see that you have highlighted this in your review regarding the food at Queenswood.

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Review from I W (Son-in-law of Resident) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Following a 5 week shut down due to norovirus we eventually saw the in-law mid-month. Residents obviously a bit down as they had no visitors. The staff were doing their best. They had a very late Xmas/New year party, which perked up the residents.

Reply from Shirley Reece Johnson, Home Manager at Queenswood

The closure of Queenswood came at a very bad time (over the Christmas and New Year Holidays) but we were pleased to celebrate this later than usual to bring in the new year. This was very successful and everyone enjoyed the event.

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Current Review Score: 9.8 (9.795)

Overview of Review Score

The Review Score of 9.8 (9.795) out of 10 for Queenswood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.795 for Queenswood is calculated as follows: ( (105 Excellents x 5) + (27 Goods x 4) ) ÷ 132 Ratings = 4.795

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Queenswood is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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