South Moor Lodge Care Home

My dad has been a resident at South Moor for several years now. The home is just that, a home. The staff are warm and caring, the environment is bright, clean and welcoming. Quite a few of the staff have been there long term and continuity of care is good.

My mother has been at South Moor Lodge since October 2020. I feel she is loved and cared for there. My mother and I lived together but when I was unable to cope any longer South Moor Lodge was our choice and I'm grateful that my mother is there. The staff are approachable and supportive placing my mother at the centre of their care, even to the extent of telling me off for giving her too much chocolate. Thank you, South Moor Lodge for your loving care.

Very happy with Mum's care. She has been at the home for over two years now and has always been well looked after. She, unfortunately, has not been well and is confined to bed at the moment, but the home is getting her situation reviewed. The staff do not just let matters slide. She has been kept clean and free of pressure sores with regular repositioning. I get regular updates regarding her health and well-being. She likes all the staff, as do I. They are friendly and welcoming to visitors. The home is clean and tidy. The food supplied is very good and varied, she loved the cake baked specially for her birthday with candles. There are very good facilities and daily activities and entertainment provided.

Southmoor Lodge made my parents feel at home straight away - nothing is too much trouble. The staff work extremely hard and always have a smile on their faces. I would highly recommend this home - very clean and has a home-to-home feel, always made to feel welcome.

Real peace of mind, which is invaluable. Love the extra attention for Dad's birthday. The social media presence is so helpful, keeping us up to date with what's going on - particularly my siblings living abroad. A really well-run home and friendly atmosphere. I'm unaware of the financial aspect, so can't complete it.

I needed to find a care home for my mum, who is unable to continue living on her own. After speaking to South Moor Lodge, I was invited to look around the care home. All the staff seemed friendly. The room they had available was perfect for Mum, who then came a few days later for a day and stayed. She has settled in well. We have nothing but praise for South More Lodge. All the staff are fantastic, the facilities are good, and the home is very clean and pleasant. We are happy Mum is being very well cared for in a lovely environment.

Super place. My brother-in-law was a bit of an emergency admission due to falls. Our family are more than impressed with the home, the facilities and the lovely, kind and welcoming staff. Nothing is too much trouble, and we can talk to the team whenever we want. He is very comfortable and happy and very well looked after, which is very reassuring for all of us. Many thanks.

I was very pleased with the care my mum received at Sout Moor Lodge during her week's respite care recently. Her room was lovely, even with fresh tulips, and the staff were very attentive. The manager was welcoming, and nothing too much trouble. There is a calm, bright and comfortable atmosphere at the home, which makes the experience much happier.

Mom's ensuite room is pleasant and opens up into a secure garden with a bench just outside if she wants to sit out.

I enjoyed the home-cooked food.

I could only give praise to all of the staff of South Moor for all of the hard work that they do under trying circumstances.

She has enjoyed her stay, and the staff have been lovely.

Always welcome when visiting Mother. In winter, visits in Mother's room are a bonus. In summer, a pleasant garden and conservatory is a light and bright space to meet. Mother is comfortable and well cared for.

We are happy with the home, our mother (97+) is comfortable, safe and content. The main asset of the place is the excellent staff, many of whom have been there for several years, which gives an air of stability and continuity. The categories I have left black is because I do not know due to lack of access through Covid. It is no reflection on the place.

Mum appears to be very happy and settled in South Moor Lodge. I have no issues with her care. She regularly has her hair and nails done and is generally clean. She needs encouragement to change her clothes. She enjoys taking part in the activities and singing.l I have no problems communicating with staff and management re Mum's care.

The activities coordinator is truly amazing - too much variety.

A highly recommended and professional care home!

The staff and manager are all very caring and helpful. They are always helpful and happy to update you on your parent or take the phone to them. My father passed away in December, and I collected mum for the funeral, she was dressed and ready, and the staff were so supportive and really easy to talk to. It meant so much to know that all the staff we're primed and compassionate to each of the resident's circumstances.

Mum has been a resident here since December 2018 and we are extremely grateful for the care she has received over this time, especially during the COVID outbreak. The home did have a few cases but kept us informed of the situation. I know everyone was extremely lucky pulling through and I'm sure it is all down to the care and attention from all the members of staff. Mum seems happy there and takes part in lots of activities which they put on for the residents. The best thing for me and my sister is that we can see what Mum is up to by checking Facebook. This is an excellent way of keeping involved in her life until visiting restrictions are lifted.

Mum says it best, 'My only complaint is, that I have no complaints'! Thank you, South Moor Lodge!