South Moor Lodge Care Home

My mother has been a resident in this care home since September 2019, and I can honestly say the care she has received has been exceptional. The patience, kindness and consideration shown to the residents is exemplary. As a daughter who lives in a different time zone (Canada), it is reassuring to know my mother is being well taken care of.

South Moor Lodge has provided an extremely good standard of care to my father. After living in the home for several months, he has really settled in and found a new lease of life following living on his own for some time. It is a fun place to be with a focus on keeping everyone active and safe. I would definitely recommend this happy, professional home to anyone contemplating this difficult decision.

The staff are all very helpful nothing is too much trouble for them.

The activities lady does an amazing job with the upkeep of the Facebook page, it is so nice to see pictures throughout the week of all the activities that take place. It was also nice to see the memory box that she lovingly created for my mum. We really appreciate it.

The care given to my mum at South Moor Lodge is excellent. All the staff are genuinely caring and treat my mum and all the residents with respect and affection. They are professional, knowledgeable and will look for innovative solutions to the sometimes demanding consequences of dementia. The management have been very supportive, welcoming and involved. The activities coordinator is wonderful and makes South Moor feel like a home with entertainment. My sister and I are very happy mum is cared for at South Moor Lodge Care Home.

Only been around for four days. The care is exceptional and the staff cannot do enough for you.

My husband was in residence for four days only. His attitude has responded to the care and accommodation he has received in a most positive manner. All looks good for the future - his future and my future.

The rooms are cleaned daily to a high standard. Visitors are made welcome and treated accordingly.

My husband and I visit our brother-in-law with my sister quite often, we have always thought how lovely it is here, even to the point of wanting to stay hear when it's our time for a care home. The staff are just brilliant and would do everything to make things happy for our brother-in-law and all the residents here. They are also, very good to our sister, us and all visitors.

They never leave me, they look after me all the time.

My husband has just been in South Moor Lodge overnight. The food is excellent and the staff are caring. I did have an issue over painkillers not being issued but it was a misunderstanding and after a discussion with the manageress, who is a very caring person, who explained the situation, I feel happy that this matter was resolved. Thanks.

There are ongoing improvements which should enhance the day to day living of those who live here.

Our hopes were high that we could begin to stop worrying about mum/grandma once she was being cared for in a home. Southmoor Lodge sounded promising as the company's mission was to provide the 'highest standards of care'. Unfortunately, this home fell way short of those aspirations.

The home is spacious and mum/grandma enjoyed a beautiful room. Many of the staff were caring and hard-working, however, despite management denial, they were clearly very stretched. It was on occasions difficult to find care staff at all. Residents would be seeking aid for those that couldn't mobilise themselves.

We felt the needs of mum/grandma could not be met by the home. It was both sad and concerning that despite frequent requests, a lady so particular about her personal hygiene and who was prone to infections, went weeks without a bath or shower.

We felt like we were constantly chasing up management over concerns, were frequently fobbed off and overall left disappointed by Southmoor Lodge.

My wife has been in South Moor Lodge for 6 years. In all that time I've never been given any reason to make a complaint. This to me is a good sign that staff are very caring towards the patients.

Very supportive team - ready to listen and take on board any concerns.

I am highly delighted with all aspects of care my friend has received. The staff are very friendly and eager to help whenever the need arises. It would be nice to have heating in the shower room but that is a small 'niggle'. I would be quite happy to live here myself if the need arose!

Since there has been a change of manager, the home has improved beyond recognition and as far as I'm concerned, my dad has been looked after extremely well.

The home feels homely, comfortable, with good access to all areas. Meals appear good, though more fresh fruit perhaps or fruit available in lounges.

Medical prescriptions seem slow to become dispensed. The activity programme appears to be improving though activities to stimulate all residents are important even those without dementia.

Generally satisfied that our parent is now a resident.

I will be forever grateful to the manager and deputy manager for making our situation and transition go smoothly.

I was very well looked after for the weekend.