Westwood

Apart from a few things that I don't think they can do anything about, such as staffing as they seem to be short staffed. Some staff are not very good at their job. Some of the staff are absolutely brilliant.

Since my father has been in Westwood for the last 6 weeks, he has received excellent care and is treated with dignity. As a family, we are most appreciative of everyone who has supported my father, he has also taken part in activities and thoroughly enjoyed it. Many thanks again. I would personally like to thank all the carers, but there are some people in particular who showed fantastic support towards my father. My father has recently been readmitted and still is in residence.

A very well organised home. Staff are caring and helpful in every way. All aspects of this home are most satisfactory.

I attended the Thursday morning singalong with my mother and really enjoyed it and my mother never stopped laughing and clapping. Singing old songs brings memories to them about when they were younger.

Mum is going through a difficult stage of Dementia where she wanders a lot at night, can argue and resist being washed and dressed and eats poorly. She has been treated with dignity at all times. She is always dressed and very clean, they have gone the extra mile in trying to tempt her to eat and drink. We are sorry that she has to leave this home as she has deteriorated beyond their ability to care now.

My brother has been a resident for 2 years because he has Downs Syndrome his needs are different to some of the other residents. He had always been used to going to a day centre and being involved in activities. Westwood day time activities are extremely good and happen most days. The activity coordinators are excellent. The care offered to my brother is excellent and everyone makes him feel included. All the staff work hard and offer a great service.

Lovely to see residents taking part in the activity provided, which was movement to music. The instructor involved all the residents. Touching to see and hear the residents doing this activity.

The staff in the home on our visit were absolutely fantastic, providing engaging entertainment and trying to include all residents. The Activities Coordinator was especially good throughout the visit - an asset! All residents were known by their names, even those that had not been there long. All residents were clean and comfortable and staff ensured their safety at all times.