Westwood

Talbot Road, Worksop S80 2PG
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Top 20 carehome certificate
9.9 84 Reviews
  • Westwood, Worksop
Westwood care home in Worksop is registered for 79 service users, aspires to consistently high standards of person-centred provision and employs skilled individuals.

The care home is an excellent environment for older people and is fully-equipped for the effective practice of dementia care and residential care, with all packages tailored to individual requirements.

Westwood is well-situated for nearby amenities and looks to respect the independence of clients.
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Care Provided by Westwood

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 79 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1150 – £1250
  • Self-Funded Residential Dementia Care: £1150 – £1250
  • RESPITE Self-Funded Residential Care: £1250 – £1250
  • RESPITE Self-Funded Residential Dementia Care: £1250 – £1250

These prices are only a guideline, please contact Westwood to find out the exact price for your requirements.

Contact Westwood to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Westwood to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Claire Phillips (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (79)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (79)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Westwood Reviews (84)

9.9

Westwood has a Review Score of 9.9 (9.897) out of 10, based on 22 reviews in the last 2 years.
Over all time Westwood has 84 reviews.

Overall Experience
  • 67
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Date Published
  • 84
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Reviewer Connection to Westwood
  • 39
  • 10
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  • 2
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  • 1
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  • 1
  • 1
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Total of 84, showing 61-80
Review from Eileen Margaret S (Wife of Resident) published on 20 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since putting my husband into Westwood I have been extremely impressed with the staff and condition of my husband's room and the cleanliness. My husband always looks smart and clean which I am delighted about. The caring is exceptional. The manager is very approachable it is a pleasure to go and visit.
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Review from Stephanie S (Daughter of Resident) published on 9 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is a wonderful place. I have never met such caring staff. They generally care about the residents and do so much for them. I got to know most of the staff personally and they are such hard-working individuals.
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Review from Janet W (Daughter of Resident) published on 6 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had a wonderful Mother's Day meal with my mum. The tables were set lovely with flowers and tablecloths. The host was wonderful and treated us so well. A lovely couple of hours.
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Review from Alexandra T (Daughter of Resident) published on 5 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a regular at Westwood with frequent spells of respite and now is a permanent resident. Our experience whilst mum has been in respite ultimately determined our decision for mum's long-term future in residential care. Almost every staff member who we have contact with treats us both with
respect and dignity and genuinely care for all residents.
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Review from Elisabeth H (Daughter of Resident) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad has only been at this care home a few weeks but from day one they made him feel welcome. It was his birthday in February and everyone in the home made his day special. It's a very friendly place with lots of activities going on. We, the family, have peace of mind knowing he is being cared for with
compassion and dignity.
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Review from Susan S (Daughter of Resident) published on 20 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just spent the afternoon celebrating Valentines Day with the residents and staff of Westwood. The amount of care the staff show the residents is obvious whenever I visit, but today watching the residents and staff joining together to dance to ‘Pretty Woman’ and ‘Love Train’ was just amazing. Everyone
was smiling and joining in and kept asking for more fast numbers. It was obvious the amount of hard work that had gone into organising the event. The staff were brilliant at helping the less able residents to join in the dancing safely. Thank you for all the hard work and care all the staff show to the residents
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Review from Michelle S (Daughter of Resident) published on 14 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would recommend this care home, they have looked after my mum since November and it's a safe and caring place. My family feel much better knowing that my mum has everything she needs. I think it's the best place for my mum. The staff and manager are helpful.
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Review from Julie P (Daughter of Resident) published on 10 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The entertainers, staff and carers are all as I'd want to be treated. The entertainment staff are very caring and involved with residents. I have seen lots of seasonal work and entertainment. It's very communicative and it involves the residents which helps them to enjoy daily activities.
A lot of
work goes into each activity, keeping residents quality of life as normal as can be.
The carers are very nice to all the residents.
Excellent staff. It's the best care home I've been in yet.
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Review from Hayley R (Granddaughter of Resident) published on 10 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I watched the staff and entertainers do a Christmas show, it was brilliant. It got all the residents singing and some dancing.
It was a lovely experience to see as a guest visiting and to see the residents being involved.
The staff work very hard daily and I could see the residents enjoyed the show.
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Review from Kay W (Daughter of Resident) published on 5 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our mum was brought in to this home for R&R after a fall. We have found management and all staff to be caring, helpful, courteous, very kind, patient and humorous. Mum has early onset dementia and although retreating a little, is very aware and sharp in her mind. She shares jokes and fun with the staff.
Although we would like her to be able to access physiotherapy within the home, if this doesn't happen we will have to look at alternative care, until then, a big thank you to all of Westwood for all your care and help.
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Review from Olive B (Resident) published on 13 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were received with smiling faces and shown our apartments and all the rooms we could use. We (my husband and I) were welcomed warmly and helped willingly to settle in.
All the staff are very helpful and respectful coming here is one of the best decisions we made.
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Review from Thomas B (Resident) published on 13 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful and care and attention by taking away the stress I was having at this time in my life and helping me to continue a restful period in my life.
Looking forward to being looked after and to enjoy my stay here.
I find the staff very friendly.
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Review from Judith M (Daughter of Resident) published on 21 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Starting from management down to carers and cleaning ladies, everyone is really pleasant and willing to help us. Always trying to please everyone helping them to join in all the activities available. Thank you so much, XX.
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Review from Valerie F (Respite Resident) published on 15 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I broke my ankle in two places and could not put any weight on it. My husband has dementia and could not look after me. I was very well looked after by all the care workers. I was treated with care and respect. My stay was only for two weeks until home care could be arranged.
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Review from R B (Granddaughter of Resident) published on 25 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We got my grandad straight in for respite because of his age and query dementia. The care and the staff have been exceptional. Very welcoming and settling for my grandad. Overall we are very satisfied with his care. His carer is a credit to the home. She is so caring and compassionate.
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Review from Diane W (Niece of Resident) published on 25 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My family member has been a resident here since last September and she received wonderful care. Through previous experience, I feel this is the best residential care facility in the area. The staff, from the manager to house keeping have shown the best overall care, covering all her needs. The care
plan is individually designed. The home has a wonderful atmosphere and has a lot of activities planned throughout the year. Well done Westwood.
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Review from Tony S (Partner of Resident) published on 11 July 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Apart from a few things that I don't think they can do anything about, such as staffing as they seem to be short staffed. Some staff are not very good at their job. Some of the staff are absolutely brilliant.
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Review from Shaun C (Son of Resident) published on 14 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was admitted on an emergency referral due to the constant falling. Got my dad in at 8.30 on a Sunday night. Staff are extremely helpful.
Since my father has been in Westwood for the last 6 weeks, he has received excellent care and is treated with dignity. As a family, we are most appreciative
of everyone who has supported my father, he has also taken part in activities and thoroughly enjoyed it. Many thanks again. I would personally like to thank all the carers, but there are some people in particular who showed fantastic support towards my father. My father has recently been readmitted and still is in residence.
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Review from Harvey S (Son-in-law of Resident) published on 29 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very well organised home. Staff are caring and helpful in every way. All aspects of this home are most satisfactory.
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Review from Carol H (Daughter of Resident) published on 29 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I attended the Thursday morning singalong with my mother and really enjoyed it and my mother never stopped laughing and clapping. Singing old songs brings memories to them about when they were younger.
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Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for Westwood is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.897 for Westwood is calculated as follows: ( (239 Excellents x 5) + (19 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 262 Ratings = 4.897
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Westwood is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (6)

Claire

Claire Phillips

Job Title: Home Manager Joined: 2012

Welcome to Westwood. My name is Claire, and I am the Home Manager. I joined Runwood Homes in 2012 as a Care Assistant to embark on a new challenge; to make a difference to the lives of others. Now, as the Manager of Westwood, I am still so passionate about supporting our older generation, listening to their life histories and achievements, and simply being there to make them smile. I feel extremely privileged to be a part of people’s lives. At Westwood, we strive for our residents to live later life with enjoyment, happiness and support. We welcome you to visit us or contact us to find out more.

Ashlie

Ashlie Peacock

Job Title: Deputy Manager Joined: 2012

I joined the team here at Westwood in 2012 as a care assistant. I instantly became a fond member of the team and have worked hard to progress in my career, most recently achieving a Level 5 Diploma in Health and Social Care Leadership. I was promoted from care assistant to care team leader, then to Deputy Manager almost three years ago. I continue to thrive at Westwood; residents, family members, professionals, and staff all feel comfortable communicating and speak very highly of me.

Tim

Tim Haggard

Job Title: Maintenance Joined: 2019

I joined the team 5 years ago and have worked in the health and social care sector for many years. I have a wealth of knowledge in maintenance, health and safety, and compliance. I feel I am a valued member of the team and am always happy to help.

Nichola

Nichola Beardsall Harrod

Job Title: Head Housekeeper Joined: 2018

Nichola joined Westwood in 2018 as a domestic assistant; she instantly became a strong member of the team. Within 10 months she was promoted to Head Housekeeper and now supports a team of domestic assistants, ensuring our home remains clean, well-presented, and homely. Nichola is also the Infection Prevention Control Champion here at Westwood and takes great pride in our environment.

Beth

Beth Miles

Job Title: Receptionist Joined: 2015

I joined the team here at Westwood in 2015 as a night care assistant; I progressed to night care team leader before choosing to join the front-of-house team as the home's Receptionist. I welcome all with a smile and am always happy to help.

Joanne

Joanne Craven

Job Title: Home Administrator Joined: 2000

I have been working at Westwood as the Homes Administrator for 23 years. My knowledge and expertise are of great value to the home; I feel a vital part of our team and a welcoming face at the front of the house. I am very approachable and have built many strong friendships here at Westwood over the years with residents, family members, and staff.

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