Westwood

Talbot Road, Worksop S80 2PG
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Top 20 carehome certificate
9.9 84 Reviews
  • Westwood, Worksop
Westwood care home in Worksop is registered for 79 service users, aspires to consistently high standards of person-centred provision and employs skilled individuals.

The care home is an excellent environment for older people and is fully-equipped for the effective practice of dementia care and residential care, with all packages tailored to individual requirements.

Westwood is well-situated for nearby amenities and looks to respect the independence of clients.
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Care Provided by Westwood

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 79 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1150 – £1250
  • Self-Funded Residential Dementia Care: £1150 – £1250
  • RESPITE Self-Funded Residential Care: £1250 – £1250
  • RESPITE Self-Funded Residential Dementia Care: £1250 – £1250

These prices are only a guideline, please contact Westwood to find out the exact price for your requirements.

Contact Westwood to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Westwood to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Claire Phillips (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (79)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (79)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Westwood Reviews (84)

9.9

Westwood has a Review Score of 9.9 (9.897) out of 10, based on 22 reviews in the last 2 years.
Over all time Westwood has 84 reviews.

Overall Experience
  • 67
  • 12
  • 4
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  • 0
Date Published
  • 84
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  • 22
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Reviewer Connection to Westwood
  • 39
  • 10
  • 9
  • 6
  • 5
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 84, showing 21-40
Review from Gary H (Son of Resident) published on 12 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic service provided by Westwood Care Home. Every single member of staff are caring, professional and attentive. We are kept informed at all times of any issues that arise, mum has improved 100% since she became a resident and has fitted in with the Westwood family. A definite 10 out of 10.
Reply from Claire Phillips, Home manager at WestwoodThank you so much for your lovely words Gary, this means the world to me and the whole team. Thank you for all you do to support us and Mum, she certainly raised a caring family.
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Review from Susan F (Daughter of Resident) published on 28 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Westwood in December after the realisation she needed assistance and was afraid to be on her own. She moved into a lovely room and staff welcomed her with warmth and reassurance. Obviously for Mum, moving from independent living to a care environment, it takes a little time to adjust
but she has received the best care and assistance with the home addressing any questions raised or requests on Mum's behalf. Thank you.
Reply from Claire Phillips, Home manager at WestwoodThank you for your lovely review, this will be passed on to the team. Mum, along with all your family, are a welcome addition to our Westwood family and we are very appreciative of all the support you all give our home, we feel very lucky you chose us, thank you.
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Review from Racheal S (Granddaughter of Resident) published on 10 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandma went into the home on the 7th of December 2023 and I am overwhelmed with all the care and love given by all staff to make sure everyone is cared for and kept safe.
The atmosphere created by the staff is fantastic and it is like one big family. So pleased we chose Westwood.
Reply from Claire Phillips, Home manager at WestwoodThank you for your lovely review, this really does mean so much to the team here at Westwood, we feel very lucky you chose us and look forward to making many memories with you all.
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Review from Tracey W (Daughter of Resident) published on 10 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Westwood is run by amazing members of staff who treat all residents as family members. They work so hard to meet the needs of each individual and it is a wonderful place. You are also given peace of mind that your loved ones are really being looked after and cared for.
The home is very welcoming and
all staff are very approachable.
Well done to the manager and team.
Reply from Claire Phillips, Home manager at WestwoodThank you so very much for your lovely review, we feel honoured you chose Westwood for your mum. We are all loving getting to know you all and the energy you all bring to our home.
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Review from C W (Granddaughter of Resident) published on 8 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother came to this care home following an A&E admission for frequent falls and inability to cope. The care provided is outstanding. They have ensured the room is beautiful with home comforts. The staff truly care and the activities are amazing. I am a doctor and have seen many care homes and
the service, facilities and activities are the best I have ever seen.
Reply from Claire Phillips, Home manager at WestwoodOn behalf of all our team here at Westwood I would like to thank you for your outstanding review. We feel very lucky that you chose Westwood for your grandmother and we look forward to continuing to get to know you all, I am sure we will all make some lovely memories together.
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Review from S B (Daughter-in-law of Resident) published on 20 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have always found the care and home excellent, Mum absolutely loves coming to stay for respite, in fact, she never actually wants to come back home.
Reply from Claire Phillips, Home manager at WestwoodThank you for your kind words, we are all so pleased to hear Mum enjoys her time here, we always look forward to seeing and spending time with her. We look forward to seeing her over the Christmas period.
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Review from Kev W (Son of Resident) published on 12 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We looked at several care homes before our mum moved into Westwood. We chose it for its condition, cleanliness, and friendliness of the staff, nothing was too much trouble for the team, all very caring and easy to get on with. Mum enjoys being there, and we'd recommend Westwood to anyone looking for
good care for a loved one.
Reply from Claire Phillips, Home manager at WestwoodThank you so very much for your kind words we are all very proud to know and support Mum, your family are a welcome addition to our home, and your support and understanding are always appreciated.
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Review from R C (Daughter of Resident) published on 6 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is in Westwood - we looked for a place that was clean, caring, homely and professional, with the options of activities home from home care. Westwood at Worksop provide all of this and more. They have a compassionate, caring manager, excellent staff, and a beautiful building and grounds. It
does not matter what time of day I visit, I find cleanliness, patience and care that gives us total peace of mind that our mother is in the best possible hands - we love visiting knowing she is cared for like family. Thank you to all at Westwood.
Reply from Claire Phillips, Home manager at WestwoodThank you so much for your lovely words, we always look forward to your visits and chats, it is always a pleasure.
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Review from N P (Daughter of Resident) published on 7 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are the reason we chose Westwood over other care homes as they are all friendly, willing to help and do it all with the dignity of the resident in mind. The rooms are always clean and bright and the activities are good and varied. All admin and managerial staff are helpful too.
Reply from Claire Phillips, Home Manager at WestwoodThank you very much for your kind words. Your dad is so lucky to have such loving, fun daughters. You always brighten up the room when you visit, and we are very lucky to be able to get to know Dad and your family.
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Review from A C (Daughter of Resident) published on 7 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are warm and welcoming. If there are any concerns I feel comfortable asking for assistance and advice. Residents are safe and the staff have activities most days. We as a family are kept well informed.
Reply from Claire Phillips, Home Manager at WestwoodThank you so much for your lovely review. It is always a pleasure and gratefully appreciated when you join in and support with our activities. We all enjoy spending time with both you and Dad, he has to be one of the happiest gentlemen we have ever met.
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Review from Karen S (Daughter of Resident) published on 31 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so pleased my mum is in the care of Westwood. There are so many activities. Mum is never lonely. The care is first class.
Reply from Claire Phillips, Home Manager at WestwoodThank you for your lovely words, Karen. They really do mean so much. It is so important to us that our residents and their families are happy!
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Review from A L (Daughter of Resident) published on 19 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad went into Westwood for respite after being very poorly with sepsis. We can not thank them enough for what they have done from management, reception, carers, cook and everyone involved. It’s clean, modern and everyone is caring as a family which has been a very difficult time for us all. We cannot
thank Westwood enough for all the help and advice they have given Dad and ourselves after visiting a lot of different places Westwood was by far the best.
Thank you to the manager and your team at Westwood cannot thank you enough.
Reply from Claire Phillips, Home Manager at WestwoodHi A L,
Thank you so very much for your kind words. It is a privilege to be able to support your dad and to get to know you all. It's been lovely welcoming you to the Westwood family!
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Review from T P (Granddaughter of Resident) published on 31 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Grandad has been in Westwood for fifteen months now. It's such a relief to know how well cared for he is. I had massive guilt about placing him in a care home - but he's settled in lovely, he's eating, taking medication and if he was at home he wouldn't be here now. Cannot recommend this place enough.
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Review from Edward C (Resident) published on 27 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best! The staff for their caring, excellent service, could not get any better. Food is excellent. Cleanliness is perfect.
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Review from A S (Granddaughter of Resident) published on 10 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan moved in here in March this year and I can't thank the home enough for what they have done for her. She really loves life again, she goes to all the activities, has friends and loves mixing with all the people there. The staff look after her really well and are very prompt in contacting the GP
if she needs anything. I would definitely recommend this care home.
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Review from D H (Daughter of Resident) published on 6 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After caring for Mum for more than 2 years, it was clear to our family that her dementia condition had become too difficult for us to deal with. It was with a heavy heart that we asked for help. Mum went into Westwood, initially for two weeks respite back in April - she has been there since. We, as
a family, cannot praise the wonderful Westwood team enough. They attend to their residents' every need. Mum now has friends, something she has never had a chance to make. Well done Westwood team, you all deserve a medal.
Reply from Claire Phillips, Home Manager at WestwoodThank you for your positive feedback. Mum and your family quickly became part of the Westwood community and it is an absolute pleasure to care for Mum and to get to know you all. Have a great day!
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Review from Lisa C (Daughter of Resident) published on 19 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was taken into Westwood in April 2022, we didn't want this to happen as we promised Mum we wouldn't. Due to her dementia deterioration, this had to be. Wow, how well she is looked after, hydrating is fabulous, showered daily and meals are excellent. The care staff are very caring and promote independence
at all times. Management is fantastic and is very approachable, they have helped us make Mum's room home from home. All-round fantastic.
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Review from Claire E (Daughter of Resident) published on 6 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Found it really difficult to place my mum in a care home but the management and staff have been truly amazing. My mum is happy there now, with lots of friends. They have made me feel so comfortable and happy knowing that my mum is being cared for respectfully. Thank you so much!
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Review from Janice H (Daughter of Resident) published on 26 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having to put one parent into a care home is hard enough, but letting Mum, then Dad, go into care was the hardest thing I've ever had to do. Seeing the way everyone cares for them in their new home, plus seeing how well they now both look, has confirmed that this awful decision was definitely the right
one. Thank you to every one of the brilliant team at Westwood!
Reply from Claire Phillips, Home Manager at WestwoodThank you very much for your lovely comment, we feel very lucky to be caring for both mum and dad and getting to know you all as a family.
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Review from Glen H (Son of Resident) published on 14 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From the very outset, the management and staff have been brilliant. Very supportive and understanding of my dad's needs. He is made to feel this is his home.
Reply from Claire Phillips, Home Manager at WestwoodHello Glen, thank you for the review. The staff are grateful for your positive comments, and your feedback enhances how we provide the best possible care to our residents. Thank you again for your review.
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Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for Westwood is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.897 for Westwood is calculated as follows: ( (239 Excellents x 5) + (19 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 262 Ratings = 4.897
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Westwood is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (6)

Claire

Claire Phillips

Job Title: Home Manager Joined: 2012

Welcome to Westwood. My name is Claire, and I am the Home Manager. I joined Runwood Homes in 2012 as a Care Assistant to embark on a new challenge; to make a difference to the lives of others. Now, as the Manager of Westwood, I am still so passionate about supporting our older generation, listening to their life histories and achievements, and simply being there to make them smile. I feel extremely privileged to be a part of people’s lives. At Westwood, we strive for our residents to live later life with enjoyment, happiness and support. We welcome you to visit us or contact us to find out more.

Ashlie

Ashlie Peacock

Job Title: Deputy Manager Joined: 2012

I joined the team here at Westwood in 2012 as a care assistant. I instantly became a fond member of the team and have worked hard to progress in my career, most recently achieving a Level 5 Diploma in Health and Social Care Leadership. I was promoted from care assistant to care team leader, then to Deputy Manager almost three years ago. I continue to thrive at Westwood; residents, family members, professionals, and staff all feel comfortable communicating and speak very highly of me.

Tim

Tim Haggard

Job Title: Maintenance Joined: 2019

I joined the team 5 years ago and have worked in the health and social care sector for many years. I have a wealth of knowledge in maintenance, health and safety, and compliance. I feel I am a valued member of the team and am always happy to help.

Nichola

Nichola Beardsall Harrod

Job Title: Head Housekeeper Joined: 2018

Nichola joined Westwood in 2018 as a domestic assistant; she instantly became a strong member of the team. Within 10 months she was promoted to Head Housekeeper and now supports a team of domestic assistants, ensuring our home remains clean, well-presented, and homely. Nichola is also the Infection Prevention Control Champion here at Westwood and takes great pride in our environment.

Beth

Beth Miles

Job Title: Receptionist Joined: 2015

I joined the team here at Westwood in 2015 as a night care assistant; I progressed to night care team leader before choosing to join the front-of-house team as the home's Receptionist. I welcome all with a smile and am always happy to help.

Joanne

Joanne Craven

Job Title: Home Administrator Joined: 2000

I have been working at Westwood as the Homes Administrator for 23 years. My knowledge and expertise are of great value to the home; I feel a vital part of our team and a welcoming face at the front of the house. I am very approachable and have built many strong friendships here at Westwood over the years with residents, family members, and staff.

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