Westwood

Talbot Road, Worksop S80 2PG
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Top 20 carehome certificate
9.9 84 Reviews
  • Westwood, Worksop
Westwood care home in Worksop is registered for 79 service users, aspires to consistently high standards of person-centred provision and employs skilled individuals.

The care home is an excellent environment for older people and is fully-equipped for the effective practice of dementia care and residential care, with all packages tailored to individual requirements.

Westwood is well-situated for nearby amenities and looks to respect the independence of clients.
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Care Provided by Westwood

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 79 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1150 – £1250
  • Self-Funded Residential Dementia Care: £1150 – £1250
  • RESPITE Self-Funded Residential Care: £1250 – £1250
  • RESPITE Self-Funded Residential Dementia Care: £1250 – £1250

These prices are only a guideline, please contact Westwood to find out the exact price for your requirements.

Contact Westwood to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Westwood to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Claire Phillips (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (79)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (79)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Westwood Reviews (84)

9.9

Westwood has a Review Score of 9.9 (9.897) out of 10, based on 22 reviews in the last 2 years.
Over all time Westwood has 84 reviews.

Overall Experience
  • 67
  • 12
  • 4
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Date Published
  • 84
  • 12
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  • 22
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Reviewer Connection to Westwood
  • 39
  • 10
  • 9
  • 6
  • 5
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 84, showing 41-60
Review from A B (Daughter-in-law of Resident) published on 25 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As Worksop residents, we remember Westwood being built by the County Council and it has always had an excellent reputation. Since my father-in-law has lived alone (following the death of his wife two years ago) he has become increasingly frail. He is 95-years-old and although family cared for him during
lockdown, he contracted Covid. He requested Westwood when he left the hospital and he has since thrived. Excellent food, lovely staff. We know now he is safe.
Reply from Claire Phillips, Home Manager at WestwoodHello, thank you for the review. We understand the challenges brought on by the pandemic and we are so grateful that you remain satisfied with your father-in-law's care. Thanks again for the positive feedback.
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Review from Steve T (Son of Resident) published on 17 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was admitted to Westwood at short notice and received excellent personal care. Her health and mobility rapidly improved and she praised highly the hard-working, patient staff. Liaison with outside care providers is top-notch and the staff and management go the extra mile to reassure us, provide
information and provide individually tailored care routines. Outstanding in all respects.
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Review from Susan O (Stepdaughter of Resident) published on 15 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wonderful stepfather has been a resident at Westwood since August 2020. It was a difficult step to take, but his transition has been faultless. We all miss him dearly but are warmed by fact that the staff are some of the most kind-hearted individuals I have had pleasure in dealing with. Many of them,
I know he has already made attachments to and they are quickly becoming an extended family to him. For me, it's so important I am kept fully up to date with his health and wellbeing and communication with your staff is excellent, so I thank you kindly for that. This information then enables all the family to be kept up to date, via our own family chat group, so we all feel connected to him. I fully appreciate Westwood have had and continue to have, an extremely challenging role during such unprecedented times, however, your commitments to your residents has shone through. I'm sure I can speak on behalf of the family, to say we support you 100% and appreciate everything you do and continue to do for him.
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Review from Christine T (Cousin of Resident) published on 3 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My cousin has been residing at Westwood for approximately three years, in this time he has had the best care from the kind and considerate staff, they understand his needs and make sure he has enough stimulation to occupy his mind. He is always clean and well dressed whenever I visit, I have also visited
during meal times and there is a varied and substantial menu. The home is very well decorated, clean and comfortable, there is also entertainment for residents. My cousin has been encouraged to take an interest in gardening in the summer months as well. The staff are exceptional, so kind and the manager is understanding and always available to discuss any issues. I would not hesitate to recommend Westwood to anyone considering a residential care home.
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Review from Deborah M (Daughter of Resident) published on 25 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was looked after very well while here. On my visit today the facilities are tremendous, the staff are so attentive to the residents, the residents all have smiles on their faces and that speaks volumes. I would defiantly recommend this home as a home from home to anyone with bells on. Thank you!
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Review from S E (Daughter-in-law of Resident) published on 10 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and staff have always been exceptional and friendly throughout the time she stayed at Westwood. Their care and understanding were very dignified. We never had to worry about her care.
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Review from J H (Daughter of Resident) published on 10 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are warm and friendly. Happy with all the facilities in the room; they are excellent. The room always clean and tidy. The communications has been excellent during the pandemic. The home now started garden visits so I can see my dad every week.
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Review from Lisa S (Daughter of Resident) published on 1 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Mum has been a resident in Westwood for over 5 years. During her time there she has been well cared for and has made good relationships with staff members. She is treated with respect and dignity and is kept clean and tidy.
Due to the Covid 19 outbreak, Westwood decided to close their doors
early (before the announcement from the Government) which meant that all patients and staff remained Covid free. All the staff worked really hard to ensure the safety of the residents and kept us regularly updated by txt and email of the situation. Some staff members kindly FaceTimed and let us speak to Mum over the phone. This was invaluable to us at a very worrying time.
During the lockdown period, mum has been having her hair done by staff members and they have been taking mum into the garden where she has been enjoying snacks and drinks with other residents and enjoying the fresh air.
Overall we are very happy with the care our Mum receives from the staff at Westwood.
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Review from P P (Resident) published on 16 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been a resident for eight months. My sister-in-law also was a resident at Westwood. All staff are very good and caring. The food is very nice and staff support you and bring seconds. Overall I am very happy with the excellent care.
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Review from Michelle W (Granddaughter of Resident) published on 9 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan has been here for 4 years. She's always happy and the family is happy with the care. It makes a difference with familiar staff to support her needs. Always goes to the hairdresser's and enjoys the video calls with family due to covid.
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Review from Terry S (Friend of Resident) published on 18 May 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I cannot fault Westwood in the way they look after my friend with dignity and care. The staff are always friendly and do their utmost to make sure they attend to my friend's requests as quickly as possible. The food always looks and smells very good and the menu seems to change regularly. There are
also lots of activities in the day room if you wish to partake. All in all very good, carry on the good work.
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Review from Louise B (Granddaughter of Resident) published on 5 May 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My family and I are very happy with the care given to our Grandma. The staff are always so kind and helpful when I visit and when I call to speak to my Grandma. They always do their best to help me to get to speak to her as I live 90miles away and I like to be able to speak to her regularly. It has
been so lovely and meant such a lot to me to be able to have video calls, that have been so kindly arranged on a weekly basis and so efficiently managed by their well-being lead, who always promptly messages me back and has kindly sent photos of my Grandma to me when my Grandma has asked her, which is so lovely. The care team are doing such a fantastic job, especially during this difficult time we are in but still ensuring my Grandma is being looked after and receiving the care she needs as well as looking after her well being and providing the video calls so she still gets to see her family. I can’t thank them enough for what they are doing, they are amazing and are some of our countries heroes.
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Review from Moyra B (Daughter of Resident) published on 9 April 2020 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Mum was placed on an assessment unit. I feel the physio was not sufficient and ceased too soon.
Some staff were not understanding of Mum's needs. The handover book was clearly not read by staff.
Understaffed, dirty pots in the dining room and kitchen and 'slop bucket' on window sill. Catheter left
to bursting point. Night catheter left on the floor in the bathroom with urine still in it during the day. Clothes went missing. Hearing aids not turned on. Left waiting for the toilet. Left in dark in room. No buzzer at times.
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Review from M M (Son of Resident) published on 11 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad was very poorly when arriving here nothing was too much trouble for the staff, very polite and clean. Dad says he will miss the meals. Highly recommended thanks.
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Review from C P (Daughter of Resident) published on 19 February 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall my mum has been well cared for over the past years, but I feel a lot of the staff are not trained in dementia and don't have a proper understanding of it.
Lunchtimes can be tricky as there isn't enough staff to make sure residents are eating enough and a lot of them, including Mum, are losing
weight although the meals are very good. It's always warm and friendly and I visit almost everyday. I have nothing to compare the home with so overall it's satisfactory.
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Review from Tracey H (Daughter of Resident) published on 16 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were absolutely brilliant at settling my mum into Westwood. She was really anxious about moving in and now she doesn't want to come home. She was supported well to integrate into life at Westwood and has made new friends. We have all seen mum grow a new enthusiasm for life. We feel like we
have the real mum back and that Alzheimers doesn't have to rob her of a happy life.
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Review from Carol C (Daughter of Resident) published on 29 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot fault the service and care my mother had during her time in Westwood.
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Review from D C (Son of Resident) published on 12 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was placed in the home as an emergency measure from hospital, since being in care, there has been a dramatic improvement in her general health and wellbeing.
Staff are friendly and attentive, and standards of cleanliness are very good, despite my mother putting her dirty clothes in with the
clean ones, which is, of course, her doing in line with her dementia. I don't expect the staff to rummage through her things to find out which is which.
My mother has now expressed a wish to stay in Westwood, she likes it that much, which is a far cry from her initial reaction when she first arrived, this is a credit to the staff and management of the home, who aspire to the best of care and the highest of standards.
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Review from Julia S (Wife of Resident) published on 26 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My daughter and I had intended visiting all the care homes in Worksop and Westwood was the first on the list. After meeting the assistant manager, who showed us around, and noticing the residents, I decided that I need look no further as Westwood was a happy home. My husband has now been in the home
for 3 weeks and I know I have made the right choice for his care and future happiness.
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Review from B W (Relative of Resident) published on 14 August 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Despite clothing ALL being labelled, constantly wearing other people's clothes miles too big. Dirty underwear left with clean until I sorted it, some with clothes and towels.


Dirty bed sheet left in chest of drawers.

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Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for Westwood is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.897 for Westwood is calculated as follows: ( (239 Excellents x 5) + (19 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 262 Ratings = 4.897
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Westwood is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (6)

Claire

Claire Phillips

Job Title: Home Manager Joined: 2012

Welcome to Westwood. My name is Claire, and I am the Home Manager. I joined Runwood Homes in 2012 as a Care Assistant to embark on a new challenge; to make a difference to the lives of others. Now, as the Manager of Westwood, I am still so passionate about supporting our older generation, listening to their life histories and achievements, and simply being there to make them smile. I feel extremely privileged to be a part of people’s lives. At Westwood, we strive for our residents to live later life with enjoyment, happiness and support. We welcome you to visit us or contact us to find out more.

Ashlie

Ashlie Peacock

Job Title: Deputy Manager Joined: 2012

I joined the team here at Westwood in 2012 as a care assistant. I instantly became a fond member of the team and have worked hard to progress in my career, most recently achieving a Level 5 Diploma in Health and Social Care Leadership. I was promoted from care assistant to care team leader, then to Deputy Manager almost three years ago. I continue to thrive at Westwood; residents, family members, professionals, and staff all feel comfortable communicating and speak very highly of me.

Tim

Tim Haggard

Job Title: Maintenance Joined: 2019

I joined the team 5 years ago and have worked in the health and social care sector for many years. I have a wealth of knowledge in maintenance, health and safety, and compliance. I feel I am a valued member of the team and am always happy to help.

Nichola

Nichola Beardsall Harrod

Job Title: Head Housekeeper Joined: 2018

Nichola joined Westwood in 2018 as a domestic assistant; she instantly became a strong member of the team. Within 10 months she was promoted to Head Housekeeper and now supports a team of domestic assistants, ensuring our home remains clean, well-presented, and homely. Nichola is also the Infection Prevention Control Champion here at Westwood and takes great pride in our environment.

Beth

Beth Miles

Job Title: Receptionist Joined: 2015

I joined the team here at Westwood in 2015 as a night care assistant; I progressed to night care team leader before choosing to join the front-of-house team as the home's Receptionist. I welcome all with a smile and am always happy to help.

Joanne

Joanne Craven

Job Title: Home Administrator Joined: 2000

I have been working at Westwood as the Homes Administrator for 23 years. My knowledge and expertise are of great value to the home; I feel a vital part of our team and a welcoming face at the front of the house. I am very approachable and have built many strong friendships here at Westwood over the years with residents, family members, and staff.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westwood to verify any information. View our terms and conditions. Westwood has an Enhanced Service - more info.