Westwood

Mum was taken into Westwood in April 2022, we didn't want this to happen as we promised Mum we wouldn't. Due to her dementia deterioration, this had to be. Wow, how well she is looked after, hydrating is fabulous, showered daily and meals are excellent. The care staff are very caring and promote independence at all times. Management is fantastic and is very approachable, they have helped us make Mum's room home from home. All-round fantastic.

Found it really difficult to place my mum in a care home but the management and staff have been truly amazing. My mum is happy there now, with lots of friends. They have made me feel so comfortable and happy knowing that my mum is being cared for respectfully. Thank you so much!

Having to put one parent into a care home is hard enough, but letting Mum, then Dad, go into care was the hardest thing I've ever had to do. Seeing the way everyone cares for them in their new home, plus seeing how well they now both look, has confirmed that this awful decision was definitely the right one. Thank you to every one of the brilliant team at Westwood!

From the very outset, the management and staff have been brilliant. Very supportive and understanding of my dad's needs. He is made to feel this is his home.

As Worksop residents, we remember Westwood being built by the County Council and it has always had an excellent reputation. Since my father-in-law has lived alone (following the death of his wife two years ago) he has become increasingly frail. He is 95-years-old and although family cared for him during lockdown, he contracted Covid. He requested Westwood when he left the hospital and he has since thrived. Excellent food, lovely staff. We know now he is safe.

My mother was admitted to Westwood at short notice and received excellent personal care. Her health and mobility rapidly improved and she praised highly the hard-working, patient staff. Liaison with outside care providers is top-notch and the staff and management go the extra mile to reassure us, provide information and provide individually tailored care routines. Outstanding in all respects.

My wonderful stepfather has been a resident at Westwood since August 2020. It was a difficult step to take, but his transition has been faultless. We all miss him dearly but are warmed by fact that the staff are some of the most kind-hearted individuals I have had pleasure in dealing with. Many of them, I know he has already made attachments to and they are quickly becoming an extended family to him. For me, it's so important I am kept fully up to date with his health and wellbeing and communication with your staff is excellent, so I thank you kindly for that. This information then enables all the family to be kept up to date, via our own family chat group, so we all feel connected to him. I fully appreciate Westwood have had and continue to have, an extremely challenging role during such unprecedented times, however, your commitments to your residents has shone through. I'm sure I can speak on behalf of the family, to say we support you 100% and appreciate everything you do and continue to do for him.

My cousin has been residing at Westwood for approximately three years, in this time he has had the best care from the kind and considerate staff, they understand his needs and make sure he has enough stimulation to occupy his mind. He is always clean and well dressed whenever I visit, I have also visited during meal times and there is a varied and substantial menu. The home is very well decorated, clean and comfortable, there is also entertainment for residents. My cousin has been encouraged to take an interest in gardening in the summer months as well. The staff are exceptional, so kind and the manager is understanding and always available to discuss any issues. I would not hesitate to recommend Westwood to anyone considering a residential care home.

My mum was looked after very well while here. On my visit today the facilities are tremendous, the staff are so attentive to the residents, the residents all have smiles on their faces and that speaks volumes. I would defiantly recommend this home as a home from home to anyone with bells on. Thank you!

The manager and staff have always been exceptional and friendly throughout the time she stayed at Westwood. Their care and understanding were very dignified. We never had to worry about her care.

Staff are warm and friendly. Happy with all the facilities in the room; they are excellent. The room always clean and tidy. The communications has been excellent during the pandemic. The home now started garden visits so I can see my dad every week.

Overall we are very happy with the care our Mum receives from the staff at Westwood.

I have been a resident for eight months. My sister-in-law also was a resident at Westwood. All staff are very good and caring. The food is very nice and staff support you and bring seconds. Overall I am very happy with the excellent care.

My nan has been here for 4 years. She's always happy and the family is happy with the care. It makes a difference with familiar staff to support her needs. Always goes to the hairdresser's and enjoys the video calls with family due to covid.

I cannot fault Westwood in the way they look after my friend with dignity and care. The staff are always friendly and do their utmost to make sure they attend to my friend's requests as quickly as possible. The food always looks and smells very good and the menu seems to change regularly. There are also lots of activities in the day room if you wish to partake. All in all very good, carry on the good work.

My family and I are very happy with the care given to our Grandma. The staff are always so kind and helpful when I visit and when I call to speak to my Grandma. They always do their best to help me to get to speak to her as I live 90miles away and I like to be able to speak to her regularly. It has been so lovely and meant such a lot to me to be able to have video calls, that have been so kindly arranged on a weekly basis and so efficiently managed by their well-being lead, who always promptly messages me back and has kindly sent photos of my Grandma to me when my Grandma has asked her, which is so lovely. The care team are doing such a fantastic job, especially during this difficult time we are in but still ensuring my Grandma is being looked after and receiving the care she needs as well as looking after her well being and providing the video calls so she still gets to see her family. I can’t thank them enough for what they are doing, they are amazing and are some of our countries heroes.

Understaffed, dirty pots in the dining room and kitchen and 'slop bucket' on window sill. Catheter left to bursting point. Night catheter left on the floor in the bathroom with urine still in it during the day. Clothes went missing. Hearing aids not turned on. Left waiting for the toilet. Left in dark in room. No buzzer at times.

Dad was very poorly when arriving here nothing was too much trouble for the staff, very polite and clean. Dad says he will miss the meals. Highly recommended thanks.

Lunchtimes can be tricky as there isn't enough staff to make sure residents are eating enough and a lot of them, including Mum, are losing weight although the meals are very good. It's always warm and friendly and I visit almost everyday. I have nothing to compare the home with so overall it's satisfactory.

The staff were absolutely brilliant at settling my mum into Westwood. She was really anxious about moving in and now she doesn't want to come home. She was supported well to integrate into life at Westwood and has made new friends. We have all seen mum grow a new enthusiasm for life. We feel like we have the real mum back and that Alzheimers doesn't have to rob her of a happy life.