Westwood

Talbot Road, Worksop S80 2PG
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10 73 Reviews
  • Westwood, Worksop
Westwood care home in Worksop is registered for 79 service users, aspires to consistently high standards of person-centred provision and employs skilled individuals.

The care home is an excellent environment for older people and is fully-equipped for the effective practice of dementia care and residential care, with all packages tailored to individual requirements.

Westwood is well-situated for nearby amenities and looks to respect the independence of clients.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 79 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1150 – £1250
  • Self-Funded Residential Dementia Care: £1150 – £1250
  • RESPITE Self-Funded Residential Care: £1250 – £1250
  • RESPITE Self-Funded Residential Dementia Care: £1250 – £1250

These prices are only a guideline, please contact Westwood to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Claire Phillips (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (79)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (79)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • The home includes dedicated parking spaces.

Westwood Reviews (73)

10

Westwood has a Review Score of 10 (9.974) out of 10, based on 16 reviews in the last 2 years.
Over all time Westwood has 73 reviews.

Overall Experience
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Date Published
  • 73
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Reviewer Connection to Westwood
  • 36
  • 9
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  • 1
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  • 1
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Total of 73, showing 41-60
Review from Louise B (Granddaughter of Resident) published on 5 May 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My family and I are very happy with the care given to our Grandma. The staff are always so kind and helpful when I visit and when I call to speak to my Grandma. They always do their best to help me to get to speak to her as I live 90miles away and I like to be able to speak to her regularly. It has
been so lovely and meant such a lot to me to be able to have video calls, that have been so kindly arranged on a weekly basis and so efficiently managed by their well-being lead, who always promptly messages me back and has kindly sent photos of my Grandma to me when my Grandma has asked her, which is so lovely. The care team are doing such a fantastic job, especially during this difficult time we are in but still ensuring my Grandma is being looked after and receiving the care she needs as well as looking after her well being and providing the video calls so she still gets to see her family. I can’t thank them enough for what they are doing, they are amazing and are some of our countries heroes.
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Review from Moyra B (Daughter of Resident) published on 9 April 2020 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Mum was placed on an assessment unit. I feel the physio was not sufficient and ceased too soon.
Some staff were not understanding of Mum's needs. The handover book was clearly not read by staff.
Understaffed, dirty pots in the dining room and kitchen and 'slop bucket' on window sill. Catheter left
to bursting point. Night catheter left on the floor in the bathroom with urine still in it during the day. Clothes went missing. Hearing aids not turned on. Left waiting for the toilet. Left in dark in room. No buzzer at times.
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Review from M M (Son of Resident) published on 11 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad was very poorly when arriving here nothing was too much trouble for the staff, very polite and clean. Dad says he will miss the meals. Highly recommended thanks.
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Review from C P (Daughter of Resident) published on 19 February 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall my mum has been well cared for over the past years, but I feel a lot of the staff are not trained in dementia and don't have a proper understanding of it.
Lunchtimes can be tricky as there isn't enough staff to make sure residents are eating enough and a lot of them, including Mum, are losing
weight although the meals are very good. It's always warm and friendly and I visit almost everyday. I have nothing to compare the home with so overall it's satisfactory.
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Review from Tracey H (Daughter of Resident) published on 16 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were absolutely brilliant at settling my mum into Westwood. She was really anxious about moving in and now she doesn't want to come home. She was supported well to integrate into life at Westwood and has made new friends. We have all seen mum grow a new enthusiasm for life. We feel like we
have the real mum back and that Alzheimers doesn't have to rob her of a happy life.
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Review from Carol C (Daughter of Resident) published on 29 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot fault the service and care my mother had during her time in Westwood.
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Review from D C (Son of Resident) published on 12 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was placed in the home as an emergency measure from hospital, since being in care, there has been a dramatic improvement in her general health and wellbeing.
Staff are friendly and attentive, and standards of cleanliness are very good, despite my mother putting her dirty clothes in with the
clean ones, which is, of course, her doing in line with her dementia. I don't expect the staff to rummage through her things to find out which is which.
My mother has now expressed a wish to stay in Westwood, she likes it that much, which is a far cry from her initial reaction when she first arrived, this is a credit to the staff and management of the home, who aspire to the best of care and the highest of standards.
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Review from Julia S (Wife of Resident) published on 26 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My daughter and I had intended visiting all the care homes in Worksop and Westwood was the first on the list. After meeting the assistant manager, who showed us around, and noticing the residents, I decided that I need look no further as Westwood was a happy home. My husband has now been in the home
for 3 weeks and I know I have made the right choice for his care and future happiness.
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Review from B W (Relative of Resident) published on 14 August 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Despite clothing ALL being labelled, constantly wearing other people's clothes miles too big. Dirty underwear left with clean until I sorted it, some with clothes and towels.


Dirty bed sheet left in chest of drawers.

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Review from Eileen Margaret S (Wife of Resident) published on 20 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since putting my husband into Westwood I have been extremely impressed with the staff and condition of my husband's room and the cleanliness. My husband always looks smart and clean which I am delighted about. The caring is exceptional. The manager is very approachable it is a pleasure to go and visit.
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Review from Stephanie S (Daughter of Resident) published on 9 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is a wonderful place. I have never met such caring staff. They generally care about the residents and do so much for them. I got to know most of the staff personally and they are such hard-working individuals.
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Review from Janet W (Daughter of Resident) published on 6 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had a wonderful Mother's Day meal with my mum. The tables were set lovely with flowers and tablecloths. The host was wonderful and treated us so well. A lovely couple of hours.
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Review from Alexandra T (Daughter of Resident) published on 5 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a regular at Westwood with frequent spells of respite and now is a permanent resident. Our experience whilst mum has been in respite ultimately determined our decision for mum's long-term future in residential care. Almost every staff member who we have contact with treats us both with
respect and dignity and genuinely care for all residents.
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Review from Elisabeth H (Daughter of Resident) published on 4 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad has only been at this care home a few weeks but from day one they made him feel welcome. It was his birthday in February and everyone in the home made his day special. It's a very friendly place with lots of activities going on. We, the family, have peace of mind knowing he is being cared for with
compassion and dignity.
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Review from Susan S (Daughter of Resident) published on 20 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just spent the afternoon celebrating Valentines Day with the residents and staff of Westwood. The amount of care the staff show the residents is obvious whenever I visit, but today watching the residents and staff joining together to dance to ‘Pretty Woman’ and ‘Love Train’ was just amazing. Everyone
was smiling and joining in and kept asking for more fast numbers. It was obvious the amount of hard work that had gone into organising the event. The staff were brilliant at helping the less able residents to join in the dancing safely. Thank you for all the hard work and care all the staff show to the residents
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Review from Michelle S (Daughter of Resident) published on 14 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would recommend this care home, they have looked after my mum since November and it's a safe and caring place. My family feel much better knowing that my mum has everything she needs. I think it's the best place for my mum. The staff and manager are helpful.
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Review from Julie P (Daughter of Resident) published on 10 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The entertainers, staff and carers are all as I'd want to be treated. The entertainment staff are very caring and involved with residents. I have seen lots of seasonal work and entertainment. It's very communicative and it involves the residents which helps them to enjoy daily activities.
A lot of
work goes into each activity, keeping residents quality of life as normal as can be.
The carers are very nice to all the residents.
Excellent staff. It's the best care home I've been in yet.
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Review from Hayley R (Granddaughter of Resident) published on 10 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I watched the staff and entertainers do a Christmas show, it was brilliant. It got all the residents singing and some dancing.
It was a lovely experience to see as a guest visiting and to see the residents being involved.
The staff work very hard daily and I could see the residents enjoyed the show.
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Review from Kay W (Daughter of Resident) published on 5 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our mum was brought in to this home for R&R after a fall. We have found management and all staff to be caring, helpful, courteous, very kind, patient and humorous. Mum has early onset dementia and although retreating a little, is very aware and sharp in her mind. She shares jokes and fun with the staff.
Although we would like her to be able to access physiotherapy within the home, if this doesn't happen we will have to look at alternative care, until then, a big thank you to all of Westwood for all your care and help.
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Review from Olive B (Resident) published on 13 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were received with smiling faces and shown our apartments and all the rooms we could use. We (my husband and I) were welcomed warmly and helped willingly to settle in.
All the staff are very helpful and respectful coming here is one of the best decisions we made.
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Current Review Score: 10.0 (9.974)

Overview of Review Score

The Review Score of 10 (9.974) out of 10 for Westwood is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.974 for Westwood is calculated as follows: ( (185 Excellents x 5) + (5 Goods x 4) ) ÷ 190 Ratings = 4.974
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Westwood is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (6)

Claire

Claire Phillips

Job Title: Home Manager Joined: 2012

Welcome to Westwood. My name is Claire, and I am the Home Manager. I joined Runwood Homes in 2012 as a Care Assistant to embark on a new challenge; to make a difference to the lives of others. Now, as the Manager of Westwood, I am still so passionate about supporting our older generation, listening to their life histories and achievements, and simply being there to make them smile. I feel extremely privileged to be a part of people’s lives. At Westwood, we strive for our residents to live later life with enjoyment, happiness and support. We welcome you to visit us or contact us to find out more.

Ashlie

Ashlie Peacock

Job Title: Deputy Manager Joined: 2012

I joined the team here at Westwood in 2012 as a care assistant. I instantly became a fond member of the team and have worked hard to progress in my career, most recently achieving a Level 5 Diploma in Health and Social Care Leadership. I was promoted from care assistant to care team leader, then to Deputy Manager almost three years ago. I continue to thrive at Westwood; residents, family members, professionals, and staff all feel comfortable communicating and speak very highly of me.

Tim

Tim Haggard

Job Title: Maintenance Joined: 2019

I joined the team 5 years ago and have worked in the health and social care sector for many years. I have a wealth of knowledge in maintenance, health and safety, and compliance. I feel I am a valued member of the team and am always happy to help.

Nichola

Nichola Beardsall Harrod

Job Title: Head Housekeeper Joined: 2018

Nichola joined Westwood in 2018 as a domestic assistant; she instantly became a strong member of the team. Within 10 months she was promoted to Head Housekeeper and now supports a team of domestic assistants, ensuring our home remains clean, well-presented, and homely. Nichola is also the Infection Prevention Control Champion here at Westwood and takes great pride in our environment.

Beth

Beth Miles

Job Title: Receptionist Joined: 2015

I joined the team here at Westwood in 2015 as a night care assistant; I progressed to night care team leader before choosing to join the front-of-house team as the home's Receptionist. I welcome all with a smile and am always happy to help.

Joanne

Joanne Craven

Job Title: Home Administrator Joined: 2000

I have been working at Westwood as the Homes Administrator for 23 years. My knowledge and expertise are of great value to the home; I feel a vital part of our team and a welcoming face at the front of the house. I am very approachable and have built many strong friendships here at Westwood over the years with residents, family members, and staff.

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