Southwell Court, Southwell, Nottinghamshire
Southwell Court, Southwell, Nottinghamshire
Southwell Court, Southwell, Nottinghamshire

Southwell Court is a very attractively designed building, generously proportioned in all areas. They offer and provide person-centred care with an excellent staff ratio to residents, plus many activities. Mealtimes are times for social interaction with hotel quality service, a varied menu and attractively prepared and tasting food.

Group: The Bondcare Group

Person in charge: Margaret Hemstock (Manager)

Local Authority / Social Services: Nottinghamshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 82 Service Users

Registered Care Categories*: Dementia • Old Age • Sensory Impairment

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke

Languages Spoken by Staff (other than English): Welsh, Polish

Single Rooms: 72

Shared Rooms: 5

Rooms with ensuite WC: 71

Facilities & Services: Palliative Care • Day Care • Respite Care • Pets by arrangement • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Southwell Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8 Southwell Court has a Review Score of 8 (7.983)

The Review Score of 8 (maximum of 10) for Southwell Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Southwell Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.611 for Southwell Court is calculated as follows: ( (22 Excellents x 5) + (14 Goods x 4) ) ÷ 36 Ratings = 4.611

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.372 Points relating to the number of positive Reviews for Southwell Court is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 16.4 positive Reviews (82 registered maximum number of service users ÷ 5). 2 Reviews ÷ 16.4 Target = 0.122

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Southwell Court?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Southwell Court

  • Daughter of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1

During my Nana's time at the care home, she was very well looked after and care for. The food was lovely and the staff were excellent.
During her end of life care, the staff went about and beyond and kept us up to date with every change in health as it happened.
The care was simply outstanding and we will be forever grateful to those who cared for her.

How likely would you be to recommend Southwell Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum has been with you since March 2015 and after visiting today, I felt I had to finally submit a review. Mum now looks better than she has in years, gained weight, lively and most importantly happy. Yes, she has Dementia and often thinks she's at work but is settled, has friends and is safe. I cannot express our gratitude enough to all the staff for the care they give mum and the fun and laughter they share with her. We would and I have recommended you to anyone who wants the best care available for the most important person in their lives. Thank you for the care, love and support you all give mum every day xxx

How likely would you be to recommend Southwell Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mother, who had dementia, came to live here in 2009 aged 90 after one night's trial stay (having already rejected two other residential homes after one visit). She settled in quickly and told me she felt safe and had no worries living here (she had previously lived in her own home and become nervous and isolated). I found the staff to be very good, most of them caring and attentive to her needs , quickly achieving a rapport with her. She died in April 2015 and for the last 6 weeks was bedfast, not eating and barely drinking. We were very impressed with the care she received; although it was impossible for staff to be with her all the time, when they came to wash,change,turn her etc they were always kind, gentle and loving and we felt the care was as good as we could have given. My sister commented that the staff really did give her TLC (tender, loving care). Obviously a residential home has its drawbacks and especially if you are deaf and have dementia so cannot easily interact with other residents but as far as staff were concerned we felt our Mother was cared for very well.

How likely would you be to recommend Southwell Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Care Home Idol 2016

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