Southwell Court

Racecourse Road, Southwell NG25 0TX
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9.3 28 Reviews
  • Southwell Court, Southwell
Southwell Court is a very attractively designed building, generously proportioned in all areas. They offer and provide person-centred care with an excellent staff ratio to residents, plus many activities. Mealtimes are times for social interaction with hotel quality service, a varied menu and attractively prepared and tasting food.

A team of qualified and passionate staff focus on the individual needs of each person – delivering bespoke residential and respite care in a warm and welcoming environment.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 82 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1400 – £1500
  • Self-Funded Residential Dementia Care: £1400 – £1500
  • RESPITE Self-Funded Residential Care: £1400 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1400 – £1500

These prices are only a guideline, please contact Southwell Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Tarnya Fairburn (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (72)
  • Couples/Companion Rooms (5)
  • Single Rooms with Ensuite Wet Room (72)

Southwell Court Reviews (28)

9.3

Southwell Court has a Review Score of 9.3 (9.310) out of 10, based on 15 reviews in the last 2 years.
Over all time Southwell Court has 28 reviews.

Overall Experience
  • 22
  • 3
  • 1
  • 2
  • 0
Date Published
  • 28
  • 2
  • 2
  • 15
  • 13
Reviewer Connection to Southwell Court
  • 11
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 28, showing 21-28
Review from Gillian F (Wife of Resident) published on 19 December 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
It is fine in here if you are fit and well, if not you are moved upstairs where things are quite different. No photographs up here and certainly not a lot to get excited about. I visit my husband who has been moved upstairs following an illness and find it miserable and depressing. I quite enjoyed visiting
when he was downstairs but have to force myself to go now. He is quite with it for 90 years of age but he has been put with poor souls that wander about and can't hold a conversation. Luckily he can tolerate it, I used to enjoy my visits but now we have to sit in his bedroom because of the constant turmoil in the lounge. I used to enjoy my visits but now dread them.
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Review from Gill L (Daughter of Resident) published on 3 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care is exemplary. The staff are wonderful, warm and caring. The activities are extensive and inclusive. The atmosphere is lively and full of happiness. The food is amazing. My father lived here for five years before he died. My mother would go nowhere else and has now been resident for two years
and is healthier than she was living on her own. She loves being there. Visitors are welcome and encouraged whenever. It is a marvellous home.
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Review from Theresa H (Daughter of Resident) published on 25 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have to say it is an excellent carehome. My mum is well cared for and loved. She is very happy at Southwell and I feel reassured she is safe and happy! The staff are excellent and especially lovely and caring. A big thank you to them all.
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Review from P W (Wife of Resident) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Initially, our Dr said if he is happy don't move him. Where he was closed and after trial at home needed more carers. Eating little - came with him. Big worry for me, last couple of weeks he has picked up despite he is very thin. Only with you last 3 months. Any problems with him physically you have
looked into and so far he is responding. Would appreciate him to have more stimulation.
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Review from S B (Daughter of Resident) published on 27 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Southwell Court is a friendly upbeat care home where residents are treated as individuals, with respect, warmth and friendliness.
Visitors too are welcomed in any area of the home.
Residents are looked after well and staff liaise very well with relatives.
There is a varied programme of entertainers
who visit the home.
A lot of thought, imagination and hard work is put into planning different activities and events.
The building itself is pleasant, open and very clean.
A super, well-tended garden is at the back and is a safe, secure place where any resident could choose to walk, sit and enjoy the surroundings.
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Review from A S (Granddaughter of Resident) published on 31 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my Nana's time at the care home, she was very well looked after and care for. The food was lovely and the staff were excellent.
During her end of life care, the staff went about and beyond and kept us up to date with every change in health as it happened.
The care was simply outstanding and
we will be forever grateful to those who cared for her.
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Review from Joanne L (Daughter of Resident) published on 24 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been with you since March 2015 and after visiting today, I felt I had to finally submit a review. Mum now looks better than she has in years, gained weight, lively and most importantly happy. Yes, she has Dementia and often thinks she's at work but is settled, has friends and is safe. I cannot
express our gratitude enough to all the staff for the care they give mum and the fun and laughter they share with her. We would and I have recommended you to anyone who wants the best care available for the most important person in their lives. Thank you for the care, love and support you all give mum every day xxx
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Review from Judith G (Daughter of Resident) published on 16 November 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother, who had dementia, came to live here in 2009 aged 90 after one night's trial stay (having already rejected two other residential homes after one visit). She settled in quickly and told me she felt safe and had no worries living here (she had previously lived in her own home and become nervous
and isolated). I found the staff to be very good, most of them caring and attentive to her needs , quickly achieving a rapport with her. She died in April 2015 and for the last 6 weeks was bedfast, not eating and barely drinking. We were very impressed with the care she received; although it was impossible for staff to be with her all the time, when they came to wash,change,turn her etc they were always kind, gentle and loving and we felt the care was as good as we could have given. My sister commented that the staff really did give her TLC (tender, loving care). Obviously a residential home has its drawbacks and especially if you are deaf and have dementia so cannot easily interact with other residents but as far as staff were concerned we felt our Mother was cared for very well.
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Current Review Score: 9.3 (9.310)

Overview of Review Score

The Review Score of 9.3 (9.310) out of 10 for Southwell Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.517 for Southwell Court is calculated as follows: ( (127 Excellents x 5) + (25 Goods x 4) + (17 Satisfactorys x 3) + (9 Poors x 2) ) ÷ 178 Ratings = 4.517
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.793 Points relating to the number of positive Reviews for Southwell Court is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 82 registered maximum number of service users is 16.4. 13 Positive Reviews ÷ 16.4 = 0.793
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jul 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (4)

Emma

Emma MacArthur

Job Title: Home Administrator Joined: 2015

Emma has previous experience working in the care sector when she was younger and was drawn back to the nature of the business.

She enjoys challenges and this works well with her role as Home Administrator. She enjoys collaborating with the team who support each other whilst still having smiles on their faces.


Emma is a keen “gym bunny,” and enjoys the challenges that it creates.

Sharon

Sharon Owen

Job Title: Senior Care Assistant Joined: 2019

Sharon is a team player and loves her residents to bits, ensuring that our residents retain their comfort and dignity. She is a stickler for rules and ensures that her residents are as safe in their environment as they can be.


Southwell Court was the first place where Sharon became a carer. Prior to this, she was a taxi driver for many years.


She has excelled as a carer and has been praised personally on many occasions for the positive impact that she has had on the residents and their families.

Wendy, Jolene & Lisa

Wendy, Jolene & Lisa

Job Title: Activities Co-ordinator Joined: 2015

Wendy has been in the care sector for 37 years. She started her career as a tea girl, where she went on to being a care assistant on the weekends. This led into a full-time career of senior carer. She has thrived at her role as an Activities Co-ordinator over the last 10 years.


Jolene began her journey in care in 2011 as a kitchen assistant. She moved into the role of carer, which lead her to becoming a senior carer. After Jolene had her second child she joined the activities team. She loves organising events and with the team plans the weekly activities.


Lisa has been doing Activities for over 6 years. It was sadly her own father having dementia that helped to spark her passion for the idea of Activities for residents in Care homes. She says that “It’s about the next chapter of their lives, it’s not the end. We need to ensure that the memories that are made in the care homes with friends and families, are happy ones.” Lisa has a passion for providing high quality, person-centred care to our residents and spends a lot of 1:1 time with residents.

Emma

Emma Coupe

Job Title: Head Housekeeper Joined: 2013

Before working at Southwell Court, Emma was a supervisory Nursery nurse and a full-time Mum. She enjoyed the daily interaction with the children and meeting all the parents.


Emma decided to pursue a new career here at Southwell Court, where she has flourished at her job and is now our head Housekeeper.


Emma relishes new challenges and no task is too small.

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