Abbeydale Residential Care Home - Bury

(I have only given four stars for food as it wouldn't have suited me. I also find it difficult to give star ratings for other things. The home is just that, a home, not a posh hotel. It had all that mum needed.)

The staff at abbeydale looked after my Clifford like he was there own the staff and team and everyone in between made the short time he spent there the best it could be. We will always be so very grateful. Your hard work care and compassion is commendable. Thank you all so much

Thank you to your great team for caring for my father so well after his recent illness. He has lived at Abbeydale for over 4 years and has just had a short spell in hospital. On his return, the team treated him like he was one of their own family who had been sick. He is on the way to a good recovery and a lot of that is down to your care and patience. I live 5 hours drive away so I really appreciate everything you do.

Residents seemed happy and engaged. My mother always looked clean and tidy, nails trimmed, hair brushed. Rooms can look basic, but essential for safety and hygiene.

The staff have been amazing with our aunt, communicating at all times. They help wherever they can, including with outings outside the home and always giving us, her family, 100 percent. They have been very kind to us getting to the home and times when we have been leaving to go home back to Birmingham. I feel there is a warm feeling in the home itself and they try very hard to make it the very best they can. Nothing is too much trouble for them and it’s truly a family feel. We will be forever grateful for all their hard work, thank you.

Abbeydale is a most secure establishment. It has friendly and helpful staff, with management which has improved of late, being much more approachable and dedicated to rectifying any problems, as quickly as possible. Communication between the home and relatives has also improved, although occasionally it has been difficult to get any response to a phone call. All areas of the home are regularly cleaned. The garden area is well-maintained and a pleasure to frequent. the bedrooms are adequate but would benefit from a table and chair, although because of their size, might be a little cramped. The en-suite washroom is tiny and consists of just a toilet and sink within a vanity unit. Extra refreshments are provided in addition to the main meals, which are most acceptable. There is always a good selection of fruit readily available. Various activities and regular trips are frequently organised. So there has got to be something of interest for everyone. One improvement which has been suggested, but has apparently been difficult to achieve, is for the home to provide a daily newspaper for the residents. Although less expensive than most other care homes in the area, it does still seem pretty expensive.

Mum moved to Abbeydale in a hurry after being advised that her previous home was closing. I've found the staff to be patient and caring and they all perform their roles well. Management is efficient and appears to be well respected. Plenty of activities provided. I'm more than satisfied.

I can finally relax knowing she is safe and very well cared for 24/7.

Thank you everyone.

We chose this home for my father who has dementia, on the basis of the person-centred approach of the managers and staff. My father is happy and settled there, and enjoys the full range of activities on offer. We are particularly impressed with the willingness of the staff to take residents out on trips, which are well planned. Staff deal quickly with his needs when required, and they know him well. There is good continuity in terms of seeing the same staff faces every day. I would like to have a little more advance communication on issues like medication, appointments and health needs. Overall, I am very pleased with the choice of home.

I would recommend this home to anyone.

My mother spent around 8 months in Abbeydale. We as a family picked the home after reading their information ie, activities caring staff, well cared for residents. Sadly we were very wrong. The staff were unhelpful, ignorant and uncaring. They have been heard and seen speaking to elderly people in an unprofessional and cold way. I witnessed a lady being moved to the dining table without using hoist in a very rushed manner that clearly frightened her. My mum went from a very proud well-presented lady, to being extremely unkempt. Her hair was greasy and she smelled. She would cry for the staff to wash her. The meals were not nutritional and the evening meal was always a sandwich. Then lockdown came and my mum deteriorated even more. She had to be seen at the hospital for swollen legs the doctors said was through immobility. She had untreated ulcers in her mouth that she is now receiving hospital treatment for. We moved my mum to a new care home and the difference is absolutely amazing. Very poor hygiene in the home.

We moved my nan into this care home back in December 2019 after her being sadly diagnosed with dementia. She used to live in the Bolton area and I thought it was best to move her closer by myself into a Bury care setting then myself, who was her main carer to keep my eye on her. This care home was one out of three that I looked around, and it stood out to me, I really got the impression it was the right home for Nan activities wise, etc. as she's very active. The staff all seemed very nice. Well sadly I was totally wrong. Nan was left in a chair 24 hours a day and never did any sort of activities. To the point her legs were very swollen for this reason. Doctor's notes prove this. Staff spoke to Nan with a very disturbing attitude which I witnessed myself whilst on the phone to my nan. Management very poor as every time a complaint was made or an issue raised nothing was ever dealt with in the correct way. My nan used to cry for a shower on the phone. How is this proper care? The list could go on...