Wellfield House

My experience with Wellfield House Care Home was distressing. I found my mother left wet or soiled until sore, without fluids despite infection risk, and sometimes given unthickened drinks despite swallowing needs. She was dressed in others' clothes, overheated indoors, or left in the sun without protection. I noticed unexplained bruises and once found prescribed medication not secured. After a fall, no crash mat or risk plan was put in place. GP instructions were ignored, records did not always reflect what I observed, and residents wandered unsupervised at night near stairs. When I raised concerns, the home gave 28 days' notice, sent her to hospital without informing me, and later refused her return. While some staff were kind, I found systemic failings and unsafe practices that made the home unsuitable. Families should think carefully before choosing this home.

My mum came to this care home straight from hospital and I was impressed with the brightness and overall atmosphere. Unfortunately she was only there for 3 weeks before she passed away, but she received fantastic care, all the staff from the manager to the cleaners were wonderful ,if you are looking for a care home for your loved one I would highly recommend this one.

I can't thank the manager and the staff enough fo the care and the love they show my beautiful mum and the rest of the residents at Wellfield. The home is clean and well run. I know my mum is safe and cared for at Wellfield. I always feel more than welcome when I visit my mum.

Not had a positive experience with this care home, my mum and stepdad were both in there, both had dementia it was OK at first then they changed managers and things went downhill. My mum never looked clean and when we said anything they would say she was due a shower today. Not much in the way of entertainment or stimulation for the residents mostly just sat in the lounge sleeping. My mum was in hospital for the last week of her life where she was properly cared for and looked after. There is a code on the front door for the resident's safety but my mum and stepdad managed to get out and walked miles to there old home address the police were called but my sister and I found them and took them back, they had been gone hours and anything could of happened to them but the home just said sorry to us and that's it. If you care about your family I would not send them to this home.

This home is the best from the manager to the cleaners. They treat residents with the utmost love, respect and dignity. Nothing is too much trouble and they always make you feel welcome and keep family well informed of what is happening. I find I cannot thank them enough for the care they gave my dad.

I would highly recommend this spotless homely home to anyone.

The staff at Wellfield House are amazing. Last year they got a new manager who is the perfect fit for the wonderful staff. The care and genuine kindness they show to the residents is fantastic. When visiting my mother-in-law, I have overheard dozens of conversations between the staff and residents. Every conversation was a pleasure to listen to as the staff are always positive and upbeat even though they work non stop. The home is always spotless. If you have any worries or concerns they will be dealt with as soon as is possible. We have always been made welcome when visiting. We are kept up to date with our loved ones care and notified immediately of any serious concerns. We tell everyone how lucky we are to have our loved one in this care home. We tell the staff how thankful we are for the amazing job they do. I am willing to speak to anyone who is unsure about putting their loved one into Wellfield House, as it will be the best decision you ever make.

This is a very clean and pleasant home for a loved one. My Aunty is a resident and at first it was a change for her but now shes settled loving having the residents to communicate with and has never complained about the service staff. The atmosphere is of a homely one, staff are friendly and listen to and implement any requests re clients. They are work conscious and always available.

the best. The staff made you welcome and friendly, plus when we turned up without notice we were made welcome and was shown around straight away where in some of the other homes we were made to wait before being shown around. I would recommend Wellfield care home to friends and to any body else who asked. Cannot find fault with the home, keep the good work up many thanks to all the staff.