Wellfield House has a Review Score of 7.2 (7.189) out of 10, based on 3 reviews in the last 2 years.
Over all time Wellfield House has 8 reviews.
Thank you so much for your kind words. It means a great deal to the whole team at Wellfield to know that you feel your mum is safe, cared for and surrounded by love. We are proud to provide a clean, welcoming environment where residents and their families feel at home. Your appreciation encourages us to keep doing what we do with heart. You're always very welcome and we're so pleased to have your mum as part of the Wellfield family.
We are sorry to read your review and are sad to know that your lasting experience of our home has been one of concern, after your Mother enjoyed so many happy years (6) with us.We acknowledge there was a change in management 3 years ago. Our Manager has been in post at Wellfield for 11 years and during her employment with us, we have not received any concerns regarding her leadership. Following your mother's sad decline, we followed the appropriate procedures in line with our legal and regulatory responsibilities to ensure she received the correct level of care. We take the trust placed in us by families seriously and it's important to acknowledge that you entrusted us with your mother's care for 6 years. It is saddening for our team, many of whom knew and cared for your mother over the years, to read such a negative account after so many years of shared trust. Nonetheless, we remain respectful of your comments and we offer our heartfelt condolences at this very difficult time.
Thank you for your lovely comments, Elaine. It was a pleasure looking after your Dad and I thank you for choosing Wellfield. Your families' support for your Dad and us never went unnoticed. Take care.
Thank you for your kind review, it was a pleasure looking after your Dad.
Thank you for your lovely words, such a nice review Dawn which is greatly appreciated by all at Wellfield House.
The Review Score of 7.2 (7.189) out of 10 for Wellfield House is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
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