Wellfield House has a Review Score of 7.2 (7.189) out of 10, based on 3 reviews in the last 2 years. Over all time Wellfield House has 8 reviews.
Review from Anne K (Daughter of Resident) published on 19 August 2025
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Review from S S (Daughter of Resident) published on 28 July 2025
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Reply from Wellfield Estates Ltd, Director at Wellfield House
Thank you so much for your kind words. It means a great deal to the whole team at Wellfield to know that you feel your mum is safe, cared for and surrounded by love. We are proud to provide a clean, welcoming environment where residents and their families feel at home. Your appreciation encourages us to keep doing what we do with heart. You're always very welcome and we're so pleased to have your mum as part of the Wellfield family.
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Review from Julie R (Daughter of Resident) published on 21 July 2025
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Reply from Wellfield Estates Ltd, Managing Director at Wellfield House
We are sorry to read your review and are sad to know that your lasting experience of our home has been one of concern, after your Mother enjoyed so many happy years (6) with us.We acknowledge there was a change in management 3 years ago. Our Manager has been in post at Wellfield for 11 years and during her employment with us, we have not received any concerns regarding her leadership. Following your mother's sad decline, we followed the appropriate procedures in line with our legal and regulatory responsibilities to ensure she received the correct level of care. We take the trust placed in us by families seriously and it's important to acknowledge that you entrusted us with your mother's care for 6 years. It is saddening for our team, many of whom knew and cared for your mother over the years, to read such a negative account after so many years of shared trust. Nonetheless, we remain respectful of your comments and we offer our heartfelt condolences at this very difficult time.
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Review from Elaine S (Daughter of Resident) published on 2 August 2021
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Reply from Kerry Sumner, Home Manager at Wellfield House
Thank you for your lovely comments, Elaine. It was a pleasure looking after your Dad and I thank you for choosing Wellfield. Your families' support for your Dad and us never went unnoticed. Take care.
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Review from Barry T (Son of Resident) published on 31 January 2020
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Reply from Kerry Sumner, Home Manager at Wellfield House
Thank you for your kind review, it was a pleasure looking after your Dad.
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Review from Dawn W (Daughter-in-law of Resident) published on 18 September 2019
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Reply from Kerry Sumner, Home Manager at Wellfield House
Thank you for your lovely words, such a nice review Dawn which is greatly appreciated by all at Wellfield House.
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Review from Nandy C (Niece of Resident) published on 2 September 2019
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Review from Terence H (Son of Resident) published on 14 April 2016
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The Review Score of 7.2 (7.189) out of 10 for Wellfield House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 3.6 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.6 out of 5 from 2 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 3.629 for Wellfield House is calculated as follows: ( (23 Excellents x 5) + (12 Very Poors x 1) ) ÷ 35 Ratings = 3.629
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.56 Points relating to the number of positive Reviews for Wellfield House is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6. 2 Positive Reviews ÷ 4.6 = 0.435
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Oct 2018
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