Wellfield House

38/44 Athol Road, Whalley Range, Manchester M16 8QN
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7.2 8 Reviews
  • Wellfield House, Manchester

Care Provided

Type of Service

    Residential Home
  • For a maximum of 23 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Good to Know

Person in charge

  • Jenna MacDonald (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (19)
  • Couples/Companion Rooms (2)
7.2

Wellfield House has a Review Score of 7.2 (7.189) out of 10, based on 3 reviews in the last 2 years. Over all time Wellfield House has 8 reviews.

Overall Experience

  • 7
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  • 1

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5
Overall Experience  Overall Experience 5.0 out of 5

My mum came to this care home straight from hospital and I was impressed with the brightness and overall atmosphere. Unfortunately she was only there for 3 weeks before she passed away, but she received fantastic care, all the staff from the manager to the cleaners were wonderful ,if you are looking
for a care home for your loved one I would highly recommend this one.

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Overall Experience  Overall Experience 5.0 out of 5

I can't thank the manager and the staff enough fo the care and the love they show my beautiful mum and the rest of the residents at Wellfield. The home is clean and well run. I know my mum is safe and cared for at Wellfield. I always feel more than welcome when I visit my mum.

Reply from Wellfield Estates Ltd, Director at Wellfield House

Thank you so much for your kind words. It means a great deal to the whole team at Wellfield to know that you feel your mum is safe, cared for and surrounded by love. We are proud to provide a clean, welcoming environment where residents and their families feel at home. Your appreciation encourages us to keep doing what we do with heart. You're always very welcome and we're so pleased to have your mum as part of the Wellfield family.

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Overall Experience  Overall Experience 1.0 out of 5

Not had a positive experience with this care home, my mum and stepdad were both in there, both had dementia it was OK at first then they changed managers and things went downhill. My mum never looked clean and when we said anything they would say she was due a shower today. Not much in the way of entertainment
or stimulation for the residents mostly just sat in the lounge sleeping. My mum was in hospital for the last week of her life where she was properly cared for and looked after. There is a code on the front door for the resident's safety but my mum and stepdad managed to get out and walked miles to there old home address the police were called but my sister and I found them and took them back, they had been gone hours and anything could of happened to them but the home just said sorry to us and that's it. If you care about your family I would not send them to this home.

Reply from Wellfield Estates Ltd, Managing Director at Wellfield House

We are sorry to read your review and are sad to know that your lasting experience of our home has been one of concern, after your Mother enjoyed so many happy years (6) with us.We acknowledge there was a change in management 3 years ago. Our Manager has been in post at Wellfield for 11 years and during her employment with us, we have not received any concerns regarding her leadership. Following your mother's sad decline, we followed the appropriate procedures in line with our legal and regulatory responsibilities to ensure she received the correct level of care. We take the trust placed in us by families seriously and it's important to acknowledge that you entrusted us with your mother's care for 6 years. It is saddening for our team, many of whom knew and cared for your mother over the years, to read such a negative account after so many years of shared trust. Nonetheless, we remain respectful of your comments and we offer our heartfelt condolences at this very difficult time.

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Overall Experience  Overall Experience 5.0 out of 5

This home is the best from the manager to the cleaners. They treat residents with the utmost love, respect and dignity. Nothing is too much trouble and they always make you feel welcome and keep family well informed of what is happening. I find I cannot thank them enough for the care they gave my dad.

Reply from Kerry Sumner, Home Manager at Wellfield House

Thank you for your lovely comments, Elaine. It was a pleasure looking after your Dad and I thank you for choosing Wellfield. Your families' support for your Dad and us never went unnoticed. Take care.

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Overall Experience  Overall Experience 5.0 out of 5

My Dad stayed here for respite in the middle of 2019. He was very happy and got on well with all staff. He was treated with dignity which is really important to our family. The staff are lovely and caring and had a true affection for him. The home is bright and has a very homely feel. Whenever I visited
there was always things to do although my Dad chose not to always join in. Food always looked good with plenty of choice and help to eat it if required and my Dad gained weight whilst he stayed here.
The manager was very approachable and always had time to talk to me. On a few occasions, I found the manager helping in the dining room and sat chatting with residents which made me feel happier about leaving my Dad at Wellfield.
I would highly recommend this spotless homely home to anyone.

Reply from Kerry Sumner, Home Manager at Wellfield House

Thank you for your kind review, it was a pleasure looking after your Dad.

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Overall Experience  Overall Experience 5.0 out of 5

The staff at Wellfield House are amazing. Last year they got a new manager who is the perfect fit for the wonderful staff. The care and genuine kindness they show to the residents is fantastic. When visiting my mother-in-law, I have overheard dozens of conversations between the staff and residents.
Every conversation was a pleasure to listen to as the staff are always positive and upbeat even though they work non stop. The home is always spotless. If you have any worries or concerns they will be dealt with as soon as is possible. We have always been made welcome when visiting. We are kept up to date with our loved ones care and notified immediately of any serious concerns. We tell everyone how lucky we are to have our loved one in this care home. We tell the staff how thankful we are for the amazing job they do. I am willing to speak to anyone who is unsure about putting their loved one into Wellfield House, as it will be the best decision you ever make.

Reply from Kerry Sumner, Home Manager at Wellfield House

Thank you for your lovely words, such a nice review Dawn which is greatly appreciated by all at Wellfield House.

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Overall Experience  Overall Experience 5.0 out of 5

This is a very clean and pleasant home for a loved one. My Aunty is a resident and at first it was a change for her but now shes settled loving having the residents to communicate with and has never complained about the service staff. The atmosphere is of a homely one, staff are friendly and listen
to and implement any requests re clients. They are work conscious and always available.

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Overall Experience  Overall Experience 5.0 out of 5

My mother came to Wellfield care home in January 2016 from the MRI, we had been looking around care homes since December 2015 and we found Wellfield care home
the best. The staff made you welcome and friendly, plus when we turned up without notice we were made welcome and was shown around straight
away where in some of the other homes we were made to wait before being shown around. I would recommend Wellfield care home to friends and to any body else who asked. Cannot find fault with the home, keep the good work up many thanks to all the staff.

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Current Review Score: 7.2 (7.189)

Overview of Review Score

The Review Score of 7.2 (7.189) out of 10 for Wellfield House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.6 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.629 for Wellfield House is calculated as follows: ( (23 Excellents x 5) + (12 Very Poors x 1) ) ÷ 35 Ratings = 3.629

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.56 Points relating to the number of positive Reviews for Wellfield House is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6. 2 Positive Reviews ÷ 4.6 = 0.435

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Oct 2018

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Wellfield House

What types of Care is Wellfield House registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Wellfield House have?

There are 19 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Wellfield House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Wellfield House to the centre of Manchester?

2.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wellfield House to verify any information. View our terms and conditions. Wellfield House has an Basic Service - more info.