Dryclough Manor

I would definitely not recommend this care home, the website is not like the reality of this home. I placed my mother here in May when she was discharged from hospital after breaking her hip. In the 12 weeks, she was there, she fell 8 times, resulting in trips to A&E and isolation upon return to the home. Visits were extremely difficult to get, we were only allowed a 20-minute visit, at a small table behind the front door, surrounded by the staff sat at desks, no privacy whatsoever. We were made to feel a nuisance for asking questions, we obviously asked one too many questions, and my mother was given notice. Appalling behaviour by the management. My mother has now been in her new care home for four months, she is happy and settled and the staff are brilliant. Visits are always welcoming and best of all no weekly trips to A&E. Dryclough Manor was like a prison, not a care home.

Every member of staff I have come into contact with has been friendly and helpful. I always feel welcomed every week when I visit, and I can see that my friend is being well cared for. Always looks clean and tidy, and always happy.

My mother first stayed here for rehab and loved it. Mum had high standards, loving the food and company of the residents and carers. She said this was the only home she'd go to when the time came. Mum was welcomed back with open arms - 3 years later! It was the right decision. Mum's care was exemplary. Their friendly and professional approach was appreciated. The care team always kept me updated and nothing was too much trouble. I'll always appreciate their empathy and dignity shown to mum in her last weeks and the compassion shown to myself. I was more than happy with Dryclough Manor.

Lovely caring care home. The staff go out of their way to keep everyone happy. My husband has only been in since the lockdown.

The staff are extremely helpful and cheerful, always looks clean and they handled the outbreak of Covid-19 outstandingly.

The home seems to have a very low staff turnover which is a testament to the manager.

I and my family shall always be indebted to the staff of this establishment. They looked after our mum with care and dignity. I can't praise the staff enough they were always happy and caring and Mum loved this. The manager and her staff are second to none having activities every day and even during these difficult times with covid-19, they keep their residents safe. When they say this is a care home really, it's much, much more - they really do care.

To date very pleased with the place the staff etc.

My father is a recent resident at Dryclough and has settled well. The staff have been excellent in caring for his needs and quickly keeping the family informed of any problems that dad has experienced. Dad has one or two medical problems while in residence and the staff have been very pro-active in seeing tom his needs and any concerns the family have raised. It is a major decision to commit a loved one into care and the staff have made that decision much easier with their attitude and professionalism.

Mum has always been very happy at Dryclough Manor and this means a lot to us. We can get on with our lives without having to worry about her. We know she is safe and well cared for. The staff are always happy, cheerful, helpful and positive and they behave in a professional manner, doing a difficult job with a sense of humour. When Dad died in the care home their compassion and support were outstanding. Then two years later my brother died suddenly. Words cannot describe the support they gave mum and me. I would not have got through that dreadful day without them. I will never forget their kindness and practical help.

The family took the heartbreaking decision that we could no longer safely keep Dad's care at home. He was admitted on January 2019 to Dryclough Manor and we have never had any reason to doubt our decision. The staff are very good and it is obvious to watch that caring is not just a job to the residents. They are happy, gentle and treat all with dignity and respect. My Dad passed away January 25th and the care the family received has been second to none.

We have no concerns only praise for the care my grandmother receives at Dryclough Manor. We visit randomly throughout the week, she is always well presented. Fluid is always available and the food always looks nice and is well presented.

The staff at this care home are compassionate, very capable and very efficient. They know each of the resident's needs and work towards delivering a comfortable caring environment. The home is spotlessly clean and well maintained. The rooms are clearly cleaned to a very high standard. The staff are wonderful with relatives, offering support and advice. Nothing is too much trouble. The catering is of a very high standard with residents frequently offered choice. I can't praise them enough.

When my dad first arrived here I thought it was nice, not perfect but nice. The staff are nice though I think there could be more on duty with the number of residents. Over time my opinion has changed dramatically and I am personally not happy for my dad to stay there, unfortunately, the decision doesn't solely rest with myself.

The staff are interested in my sister and are keen to provide for her needs and consider the family's needs and wishes.

Friendly, caring team from management to care staff. Lots of entertainment going on that my brother-in-law really enjoys. The food looks fantastic and my brother-in-law has gained weight from all the home baking.

Warm atmosphere. A lovely place for my grandad to live and be looked after.

A difficult time for me and my husband when we realised that we needed help/care for him. Having found Dryclough Manor what a wonderful, warm, caring place I had for looking after him - super brill emotional care as well because he worried about me. There's not enough words that I can say about the home and the support they give me as I cried nearly every time because I couldn't look after him. My angels. Thank you.

Really happy with the care that Mum receives at Dryclough Manor. The staff work hard and she enjoys the interaction with them.

I think this place is fantastic. The staff are great, food here is lovely. My room is beautiful. I would advise anyone to come here. I've been at another care home before but this one tops the lot.