Firs Avenue, Oldham Road, Failsworth, Manchester M35 0BL
Owner: Firs Hall Care Home Ltd
Person in charge: Joanne Whalen (Manager)
Local Authority / Social Services: Oldham Metropolitan Borough Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 31 Service Users
Registered Care Categories*: Dementia • Learning Disability • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Hearing Impairment & Deafness • Schizophrenia • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 18+.
Single Rooms: 21
Shared Rooms: 5
Rooms with ensuite WC: 13
Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Firs Hall: click here
Firs Hall has a Review Score of 1.1 (1.083)
The Review Score of 1.1 (maximum of 10) for Firs Hall is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 1.1 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Firs Hall in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 1.083 for Firs Hall is calculated as follows: ( (1 Poors x 2) + (11 Very Poors x 1) ) ÷ 12 Ratings = 1.083
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 0 Points relating to the number of positive Reviews for Firs Hall is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
Target of 6.2 positive Reviews (31 registered maximum number of service users ÷ 5). 0 Reviews ÷ 6.2 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Tina A (Daughter of Resident) on Sunday 31 December 2017. Relates to December 2017.
This care home is one of worst I have seen. It’s dirty, old and dated, especially the room which wasn’t even adapted properly for elderly residents. Luckily Mum only had to stay one night and that was enough to traumatise her.
She said after I left her, the night time staff were rude to her and left her for extremely long periods of time even though she pressed her buzzer for help getting out of a very low chair to visit the toilet, which didn’t have any handrails on.
The food she received was also very poor, dry crackers with small pieces of cheese and a bowl of cold soup for tea.
This is one care home that would definitely benefit from modernising and to be specially adapted for the residents' needs as in its present state, it’s not up to standard.
How likely would you be to recommend Firs Hall? Extremely Unlikely
Overall Standard: Very Poor
Facilities: Very Poor
Care / Support: Very Poor
Cleanliness: Very Poor
Treated with Dignity: Very Poor
Food & Drink: Very Poor
Activities: Very Poor
Management: Very Poor
Safety / Security: Very Poor
Rooms: Very Poor
Value for Money: Very Poor