Review from H L (Son of Resident) published on 6 December 2022
Submitted via Website • Report
Overall Experience5.0 out of 5
My dad enjoyed this home very much during his stay in the home the staff we welcoming and friendly and always ready to help. The manager was always available and the food was outstanding. I would strongly recommend that home!
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Review from M S (Respite Resident) published on 18 April 2022
Submitted via Website • Report
Overall Experience5.0 out of 5
Previously had my family member stay at Firs Hall on 2 weeks respite. This was quite daunting as it was something we have never done and did not know what to expect. Beautiful building. We were so worried if this was the best thing to be doing,
And we couldn’t have picked a better place to be. The
staff work extremely hard, and carers go above and beyond. Nothing was ever any trouble. Our faith in humanity has been restored. All staff are hands-on from the cleaners to the manager. There were plenty of choices for meals, and the homemade cakes were according to my family member delicious. We will definitely be going back.
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Review from Denise E (Daughter of Resident) published on 12 October 2021
Submitted via Website • Report
Overall Experience2.0 out of 5
I'm not sure how I'm supposed to write an honest review if I have to adhere to the restrictions above. I would not recommend this nursing home as I cannot believe how it achieved a good outcome. Thankfully my mum is now home, gaining weight, having her medication at the right time. Staff work hard,
they have to as it is evident that more staff are needed. Such a shame that I can't heap praise on two staff in particular but hopefully they know who they are.
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Review from Sandra R (Sister of Resident) published on 15 March 2019
Submitted via Website • Report
Overall Experience5.0 out of 5
My sister is living at Firs Hall and I couldn't ask for a better place for her to live.
The staff are great really friendly and welcoming. I know everyone on a first name basis and when I visit I don't feel like a visitor but I feel like part of the family. The staff are so caring and patient.
I
would definitely recommend Firs Hall to anyone that needed to go into a home. It's a great home.
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Review from Pete B (Relative of Resident) published on 23 October 2018
Submitted via Website • Report
Overall Experience5.0 out of 5
My relative was staying at Firs Hall on respite care at first I was very unsure what to expect but my fears were soon put aside the staff are really friendly and welcoming which made it easier for myself. My relative (uncle) was treated with respect and dignity and more importantly, he really enjoyed
his stay there. The management was great really put my mind at ease about the whole situation. My uncle's room was nicely decorated and was always clean in fact the whole home was clean. The food was really appetizing and I witnessed the chef going around all the residents asking what they would like for lunch .whilst I was visiting Firs Hall they had recently built their own pub in the home this was a big hit with the residents they looked like they were having fun.
My overall thoughts of Firs Hall is that it felt like one big family everyone was involved with my uncle's care from management to the domestics.
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Review from jaqueline H (Resident) published on 4 June 2018
Submitted via Website • Report
Overall Experience5.0 out of 5
I came to stay at Firs Hall in March not knowing what to expect. After 2 weeks I settled in and found staff to be helpful, polite and pleasant including the manageress who is always approachable. The home is lovely and clean and there is our own pub where we can go whenever we want. I am now fighting
to stay at Firs Hall and would recommend this residential home to anyone.
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Review from Tina A (Daughter of Resident) published on 18 January 2018
Submitted via Website • Report
Overall Experience1.0 out of 5
This care home is one of worst I have seen. It’s dirty, old and dated, especially the room which wasn’t even adapted properly for elderly residents. Luckily Mum only had to stay one night and that was enough to traumatise her.
She said after I left her, the night time staff were rude to her and left
her for extremely long periods of time even though she pressed her buzzer for help getting out of a very low chair to visit the toilet, which didn’t have any handrails on.
The food she received was also very poor, dry crackers with small pieces of cheese and a bowl of cold soup for tea.
This is one care home that would definitely benefit from modernising and to be specially adapted for the residents' needs as in its present state, it’s not up to standard.
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Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
11 May 2022
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Older Person Care, Dementia, Learning Disability / Autism, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Firs Hall have?
There are 21 Single Rooms and 5 Couples/Companion Rooms.
What are the Facilities & Services at Firs Hall?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.
How far is Firs Hall to the centre of Manchester?
4.0 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Firs Hall to verify any information. View our terms and conditions. Firs Hall has an Basic Service - more info.