I am extremely satisfied and pleased with the overall care my father is receiving
Christine T (Daughter of Resident)
very welcoming, very dedicated professional and very caring to the residents
Alan W (Brother-in-law of Resident)
Nothing is too much to ask for. Staff assistance is excellent
Ronald R (Friend of Resident)
These prices are only a guideline, please contact Laburnum House Care Centre to find out the exact price for your requirements.
Free limited car parking on site.
Laburnum House Care Centre has a Review Score of 9.9 (9.876) out of 10, based on 52 reviews in the last 2 years. Over all time Laburnum House Care Centre has 106 reviews.
Review from Helen P (Daughter of Resident) published on 14 August 2025
Submitted via Postal Card •
Report
Reply from Edelyn Napa, General Manager at Laburnum House Care Centre
Thank you so much for your review. We truly value all feedback, as it helps us continually improve the care we provide. We are delighted to hear that you feel we offer our residents personalised, individual care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Fran F (Daughter-in-law of Resident) published on 3 July 2025
Submitted via Postal Card •
Report
Reply from Edelyn Napa, General Manager at Laburnum House Care Centre
We're so pleased to hear that you're happy with the care at Laburnum House. Our team works hard every day to ensure each resident feels safe, respected, and well looked after. Your kind words mean a lot to us-thank you for your support.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gary F (Son of Resident) published on 3 July 2025
Submitted via Postal Card •
Report
Reply from Edelyn Napa, General Manager at Laburnum House Care Centre
Thank you for your review. We strive to foster an inclusive environment where all our residents feel valued and can fully enjoy their experience with us at Laburnum.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sam J (Grandson of Resident) published on 2 July 2025
Submitted via Postal Card •
Report
Reply from Edelyn Napa, General Manager at Laburnum House Care Centre
Thank you so much for your kind review. We're truly delighted to hear that your nan has settled in well. Ensuring comfort, care, and a smooth transition is always at the heart of what we do. Thank you
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D B (Daughter of Resident) published on 1 July 2025
Submitted via Postal Card •
Report
Reply from Edelyn Napa, General Manager at Laburnum House Care Centre
Thank you for your kind review. We are truly pleased to hear your feedback and remain committed to ensuring all our residents are consistently cared for with the highest standards and compassion. Thank you
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D G (Son of Resident) published on 22 May 2025
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Darren L (Son of Resident) published on 20 May 2025
Submitted via Postal Card •
Report
Reply from Edelyn Napa, General Manager at Laburnum House Care Centre
Thank you for your lovely review.We are so pleased to hear that you are extremely satisfied with the care we provide for your mother. Rest assured, we will continue to do everything we can to support her and ensure all her needs are met with compassion and dedication. Thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Lynn L (Daughter of Resident) published on 20 May 2025
Submitted via Postal Card •
Report
Reply from Yvonne Burutsa, General Manager at Laburnum House Care Centre
Thank you so much for your kind review. We're really glad to hear that you're happy with Shawside Village and the care we provide for your mum. It means a lot to us to know she's comfortable and well-supported. Thank you
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Nigel W (Son of Resident) published on 19 May 2025
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S W (Niece of Resident) published on 19 May 2025
Submitted via Postal Card •
Report
Reply from Edelyn Napa, General Manager at Laburnum House Care Centre
Thank you very much for taking the time to leave your review. At our home, the safety, comfort, and happiness of our residents are always our top priorities. It means a great deal to us to know that our efforts are making a difference. Thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S N (Son of Resident) published on 19 May 2025
Submitted via Postal Card •
Report
Reply from Edelyn Napa, General Manager at Laburnum House Care Centre
Thank you for your review. At Laburnum, the wellbeing of our residents is always our top priority.We deeply value feedback and remain committed to providing the highest standards of care and support. Thank you
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M L (Friend of Resident) published on 1 May 2025
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David P (Son of Resident) published on 11 April 2025
Submitted via Postal Card •
Report
Reply from Edelyn Napa, Home Manager at Laburnum House Care Centre
Thank you for your kind review. We're so pleased to hear that your mother is happy and comfortable. We always strive to provide the very best care, and your feedback means a great deal to our team. Thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Debra M (Friend of Resident) published on 10 April 2025
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Peter M (Son of Resident) published on 1 April 2025
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L W (Friend of Resident) published on 27 March 2025
Submitted via Postal Card •
Report
Reply from Alina Popescu, Home Manager at Laburnum House Care Centre
Thank you so much for your kind words! We're delighted to hear that you feel our residents are well cared for and happy. Our team truly values creating a warm and welcoming environment. Your feedback means a lot to us!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S W (Niece of Resident) published on 24 March 2025
Submitted via Postal Card •
Report
Reply from Edelyn Napa, Home Manager at Laburnum House Care Centre
Thank you for your kind words. We are dedicated to delivering exceptional care, and we're so pleased to hear that your aunt is comfortable. Knowing that our efforts make a positive difference means the world to our team. Thank you
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Joan T (Daughter of Resident) published on 21 March 2025
Submitted via Postal Card •
Report
Reply from Edelyn Napa, Home Manager at Laburnum House Care Centre
Thank you so much for your kind words about our home. We aim to offer exemplary care, and it means the world to hear that reflected in your experience. I'll be sure to pass your feedback on to our wonderful staff!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S S (Daughter of Resident) published on 20 March 2025
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P W (Husband of Resident) published on 19 March 2025
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.876) out of 10 for Laburnum House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 52 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 52 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.876 for Laburnum House Care Centre is calculated as follows: ( (556 Excellents x 5) + (55 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 622 Ratings = 4.876
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Laburnum House Care Centre is based on 52 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 52 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Sep 2023
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: General Manager
Joined: 2005
Edelyn was born and raised in the Philippines and the first industry she worked in was worlds away from care work too. Initially training and working in chemical engineering, Edelyn eventually found work as a production manager before training as an ISO auditor for eleven years.
But it wasn’t until 2004 that she found her true calling, when she decided to begin studying basic nursing in preparation for a move to the UK.
The Bloomcare family was excited to be able to welcome Edelyn in May 2005. The work came naturally to Edelyn and she soon began to climb the management ladder, eventually being chosen to manage the first Bloomcare home that we opened in Greater Manchester: Laburnum House. This was a huge responsibility and one that we felt we could only trust to Edelyn.
With our support, Edelyn has worked through various NVQ qualifications, and her wealth and variety of past experience has gifted her with the ability to communicate effectively with all kinds of people, as well as providing her with an indispensable set of leadership skills. All of these traits are central to the way that she runs Laburnum House. Everything that Edelyn and her staff do is carried out with the single goal of providing her residents with the highest level of bespoke care, with a focus on promoting independence, fostering healthy friendships, and retaining quality of life.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Laburnum House Care Centre to verify any information. View our terms and conditions. Laburnum House Care Centre has an Enhanced Service - more info.