Laburnum House Care Centre, Oldham, Greater Manchester
Laburnum House Care Centre, Oldham, Greater Manchester
Laburnum House Care Centre, Oldham, Greater Manchester

Group: Bloom Care

Person in charge: Jacquline Whittaker (Manager)

Local Authority / Social Services: Oldham Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 34 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 34

Rooms with ensuite WC: 8

Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Laburnum House Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 Laburnum House Care Centre has a Review Score of 9.2 (9.219)

The Review Score of 9.2 (maximum of 10) for Laburnum House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Laburnum House Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.484 for Laburnum House Care Centre is calculated as follows: ( (93 Excellents x 5) + (44 Goods x 4) + (13 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 153 Ratings = 4.484

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.735 Points relating to the number of positive Reviews for Laburnum House Care Centre is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.8 positive Reviews (34 registered maximum number of service users ÷ 5). 5 Reviews ÷ 6.8 Target = 0.735

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Laburnum House Care Centre?

  • Extremely LIKELY
    10
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Laburnum House Care Centre

  • Daughter of Resident/Service User
    4
  • Friend of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • more

Always made welcome at all times.
Patients well cared for in every way. Nothing is too much to ask for. Staff assistance is excellent. Meals are very satisfying and nourishing. Would recommend Laburnum House Care Home to anyone.

How likely would you be to recommend Laburnum House Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Staff and management are very helpful and very good with residents. My mum looks well every time we visit her.

How likely would you be to recommend Laburnum House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My partner has been in Laburnum for a couple of months. He is well looked after.

How likely would you be to recommend Laburnum House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife received excellent care at Laburnum House. Everyone was helpful and nice. The place is clean and the food is good.

How likely would you be to recommend Laburnum House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On the whole, everything is fine. Staff are very helpful. I don't like having my last meal at 3.45 pm.

Do not like my room not having hot water and funny taps.

How likely would you be to recommend Laburnum House Care Centre? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

As a visitor, I cannot comment on residents rooms or value for money. I have only visited the hairdressing salon excellent. I have visited each week for over twelve months and have been treated very well by all the staff. They are friendly and kind to the residents and show them respect at all times. The staff take great care when dealing with residents they are aware of any problems with the residents.

How likely would you be to recommend Laburnum House Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

My mother was admitted to this home in June 2016 following a series of falls at home. She was struggling to take care of herself. The staff have done everything possible to ensure that she is kept safe, well cared for, warm and looked after. There always seems to be a smile even when they are trying to persuade her to do something which is entirely for her own good and benefit but which she is resisting.

How likely would you be to recommend Laburnum House Care Centre? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has been in Laburnum House since December 2013. Mum is well looked after, she has gained weight which was needed, they get a choice of meals and if they are not happy, something else is found for them. The staff help her with everyday things like reminding her to choose different clothes and other things she may need.
My mother has made new friends and is happy, they have activities on some days, shows from tickled, pink armchair, keep fit etc . I always find the staff approachable if I have a problem with anything and are willing to help .

How likely would you be to recommend Laburnum House Care Centre? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

My Aunt (aged 104 years) has been a resident at Laburnum House since July 2015 and has enjoyed her stay. The staff are caring and compassionate dong their best to provide the residents with the care they deserve, the staff are very responsive to any requests from relatives and residents. The rooms are clean and the food is good, varied and well prepared.

My family and Aunt are happy with the care she receives and although restricted in movement due to physical/clinical conditions she does receive appropriate help from the care staff. I have always found the care staff and management to be approachable, the managers being willing to discuss any concerns at any time and carry out reviews on my Aunt with myself and other appropriate relatives. The home provides a range of activities/events and encourages residents and relatives to take part where possible. I must stress that as my Aunt's next of kin only myself would post a genuine review of her care at Laburnum House.

How likely would you be to recommend Laburnum House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home itself has a nice friendly clean atmosphere, mainly due to the frontline staff. The biggest problem seems there are especially at weekends, there seems to be not enough staff, with many residents having dementia and frailty. A lot of time is needed to help them, at meal times the service, whilst friendly is rushed due to work overload and sometimes meals can be taken away before being eaten, again, not enough staff ensuring residents eat enough. My friend, who is 104 years old has been left without a blanket three times when I visited my friend on Sundays. She has had, from her personal trolley items taken away. She tries to complain but repeatedly until something is done, not enough staff to look after the frailer residents.

How likely would you be to recommend Laburnum House Care Centre? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Satisfactory

Facilities: Poor

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Poor

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Poor

My mother has been a resident since early 2010 and I have been pleased with the care she receives. The house itself is purpose built for its use and works well. I have always got on well with the staff who are always friendly towards me and my mother. I visit approximately three to four times a weeks so I see at first hand how well my mother is treated. I do not worry about her well-being because I know how well she is being treated.

How likely would you be to recommend Laburnum House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My nanna joined Laburnum House in 2015 and from our first viewing found it a clean, well-equipped care home with friendly, helpful staff. The food served is of a high standard also. They integrate families too by having regular parties at Christmas and in summer. Regular music is played and other activities. My nanna is happy there which is what matters the most to me.

How likely would you be to recommend Laburnum House Care Centre? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident at Laburnum House for three and a half years. I have found all the staff to be kind , patient and caring. I have no worries about my mothers physical care as I feel her needs are being met.

How likely would you be to recommend Laburnum House Care Centre? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

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Care Home Idol 2016

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