Laburnum House Care Centre

I am very safe at this home.

I have been cared for from the day I arrived with dignity and medical care of the highest order. The standards of cleanliness and care are extremely high and the patience of staff and carers and helpers is outstanding. I would not like to leave here again.

The care my mum has had has been very good. She says some of the food is not very appetising though. The staff are great and very helpful.

My uncle always spoke of Laburnum House as 'home' which I think shows just how comfortable he was. He has since passed away. The care he received was second to none. If at any time I needed care I would definitely book myself into Laburnum House.

When my husband needed professional care, I was really concerned and upset about him going to Laburnum House. I had no need to feel like this as he is being really well looked after. All the staff are very caring and go the extra mile to make sure he is ok. The home is clean and comfortable. The food must be good as he has put on weight since being there! Although he has dementia, he has a good relationship with the carers, and they always seem to be able to make him laugh. I would recommend this care home.

The staff is lovely, always friendly, supportive and helpful with knowledge where possible. When friends I write to asked how Mum is and what goes on, they think it is a very nice home and sounds very good with the activities and all. In general, they like what they see too on the occasion of any visitation although I personally think a little TLC would be good in regard to the building but it is generally pretty nice, well kept and clean. Overall well done and admired by acquaintances.

This residential home is very welcoming with friendly, professional staffing levels. From what I have seen the care is good, together with cleanliness. Residents have a choice of food daily and as I have eaten there personally I can vouch that the food is excellent with freshly cooked ingredients. Activities are encouraged weekly although some residents cannot participate. Sing-alongs/karaoke encourage residents to engage and even those with dementia can always remember songs from the past.

The care provided ensures that residents are looked after well and are safe. If there is a problem I am contacted and I am kept informed of any follow-up appointments/treatments etc. The current manager is very approachable, willing to listen and act to address concerns. The home is clean. The meals are good and the staff friendly and helpful.

The security is very strong with the identification of the visitors an essential part of the entry to the care home. On every visit, I have found the care home very clean and the staff very welcoming, very dedicated professional and very caring to the residents whose every need is attended to by the carers. If I visit on Wednesday I join in the exercises with the lady I visit and those taking part. These exercises seem to meet their needs regarding physical activities, so the home is first class.

Its a lovely home.

I am extremely satisfied and pleased with the overall care my father is receiving. The manager, senior staff and carers are very professional, but more importantly, very caring and patient with the residents. The home is clean and well kept with no obvious adverse odours. The manager is on hand at any time she is working, and proficient. She also makes herself available and approachable to residents and visitors.

Mum moved into Laburnum House in Dec 2013. We took her around a number of homes and mum chose Laburnum House. She was happy to stay and made some nice friends, mum loved to walk around and have a chat with the other ladies. Things changed when she had a fall and stopped walking. Mum got all the help and care she needed from the staff. Sadly mum did not recover, she received good care and was treated with dignity. A big thank you to all who took care of our special lady.

Patients well cared for in every way. Nothing is too much to ask for. Staff assistance is excellent. Meals are very satisfying and nourishing. Would recommend Laburnum House Care Home to anyone.

On the whole, everything is fine. Staff are very helpful. I don't like having my last meal at 3.45 pm.

Do not like my room not having hot water and funny taps.

Staff and management are very helpful and very good with residents. My mum looks well every time we visit her.

My partner has been in Laburnum for a couple of months. He is well looked after.

My wife received excellent care at Laburnum House. Everyone was helpful and nice. The place is clean and the food is good.

The home itself has a nice friendly clean atmosphere, mainly due to the frontline staff. The biggest problem seems there are especially at weekends, there seems to be not enough staff, with many residents having dementia and frailty. A lot of time is needed to help them, at meal times the service, whilst friendly is rushed due to work overload and sometimes meals can be taken away before being eaten, again, not enough staff ensuring residents eat enough. My friend, who is 104 years old has been left without a blanket three times when I visited my friend on Sundays. She has had, from her personal trolley items taken away. She tries to complain but repeatedly until something is done, not enough staff to look after the frailer residents.

As a visitor, I cannot comment on residents rooms or value for money. I have only visited the hairdressing salon excellent. I have visited each week for over twelve months and have been treated very well by all the staff. They are friendly and kind to the residents and show them respect at all times. The staff take great care when dealing with residents they are aware of any problems with the residents.

My Aunt (aged 104 years) has been a resident at Laburnum House since July 2015 and has enjoyed her stay. The staff are caring and compassionate dong their best to provide the residents with the care they deserve, the staff are very responsive to any requests from relatives and residents. The rooms are clean and the food is good, varied and well prepared.

My family and Aunt are happy with the care she receives and although restricted in movement due to physical/clinical conditions she does receive appropriate help from the care staff. I have always found the care staff and management to be approachable, the managers being willing to discuss any concerns at any time and carry out reviews on my Aunt with myself and other appropriate relatives. The home provides a range of activities/events and encourages residents and relatives to take part where possible. I must stress that as my Aunt's next of kin only myself would post a genuine review of her care at Laburnum House.