Laburnum House Care Centre

My mum who was aged 90 and a dementia sufferer, was on a two-week respite stay. Unfortunately due to staff being unable (probably due to lack of training or poor management) to spot the signs of dehydration and were delayed in seeking immediate medical help to treat my mum. I would recommend staying away from this place. Care of dementia sufferers is supposed to be what they claim to specialise in. This is extremely questionable. Hopefully, if they are monitored by Quality Monitoring Officer, this will not happen to another family. Or even better new management put in place who are qualified in providing the care they claim to give.

After the time we've all had, the BBQ on Friday was the tonic we all needed. Seeing residents with friends and family was heartwarming. My mum really enjoyed singing to a Tom Jones song (remembering every word!) and sharing some ice cream and cake with me! A big thank you to all staff and volunteers for pulling this event off absolutely spectacularly. Even the weather stayed fine! Can't wait for the next one! Once again, thank you from the bottom of my heart.

Friendly, efficient and caring staff.

I attended a BBQ on 30th July 2021. The event was very well supported and a good time had by all. All the staff worked so hard to make the event the success it was - well done everyone, and a big thank you!

However, in July was always the time for the Laburnum House BBQ, always a resounding success, even when it rained! The staff are a happy band of people and are more than helpful even in trying circumstances.

My grandma moved into Laburnum in February 2021. I was very apprehensive about this move but Laburnum have been fantastic and exceed all my expectations, which as a nurse, were very high. My grandma has been treated with dignity and respect at all times. She’s got a new lease of life since moving to Laburnum her mobility has improved and her mental health has greatly improved. Laburnum and all the staff have made every effort to make the best of visiting at a very difficult time. We have just had a fabulous day at the summer BBQ. I cannot be more grateful for the care provided to my grandma over the last few months and the excellent communication from staff to us as a family. Keep up the hard work, well done everyone.

The staff at Laburnum House have been caring for my mother since February 2021. Everything about her stay has been first class. The staff are extremely caring and friendly. They ensure we are always fully informed and if my mother is ever not feeling well or they have any concerns they call the doctor and get it investigated immediately. I would recommend this care home 100%.

My father seems quite at home in Laburnum House. It is early days yet as he has only been here 6 weeks, but signs are very good. The staff are very nice and approachable, which is always a priority and Dad has not shown any regrets about leaving his own home. Easy to book 'time-outs' for Dad but he likes to be back for his meals!

I find the staff very helpful. My sister-in-law is very well looked after.

I feel very pleased to have chosen this home.

All of the staff and carers are very nice, friendly and caring. They are open to chatting about any issues or concerns you might have and treat the residents with care and respect, and also interact with them very well.

I've been very impressed with the support and care my mum has received since moving into Laburnum House Care Centre in March 2021. It was a big move for her as her as she was living in North Wales prior to this but decided that the time was right to move into residential care. The move was handled tremendously well by the staff and management. Mum seems to have settled into her new way of life.

I have been very impressed with the care my mum has been getting. The staff are extremely efficient, friendly, and caring. My brother and I looked at a number of care homes and we are totally pleased that we have picked Laburnum House. Mum is well cared for and getting the support she needs.

Having had to place my mother into care during the Covid pandemic. I have been very happy with the choice we made. The staff are always very helpful, polite and caring. Mum always looks clean and nicely dressed and has a lovely room with her own belongings. I am looking forward to being able to go inside the home and getting to know the staff and residents.

I feel quite confident that when the covid 19 restrictions are removed life will be even better for the residents when normal activities can be resumed.

Obviously, this has been an unusual and very difficult year for any care home. We have had no inside contact with my Mum but the home has done its very best to facilitate our needs for contact. When you can go into the home you can make a much better judgement on the categories below. However, in my view, the home has worked diligently to continue to provide a caring and safe environment.

I have been a permanent resident at Laburnum House for 7 months and I know that can no longer live alone. I have been treated with courtesy, kindness and above all dignity since I came here. The staff are ever patient, often in the most difficult circumstances and are ever ready to help. They are the most cheerful people I have ever met.

The management and staff are the best. Always ready to talk. I would say they are the best.

Since coming to Laburnum House to visit my wife, and having the experience of staying here myself, I have only high regard for the staff for their dedication and personal care we have received together. Keep up the good work.

I think the staff here at Laburnum House are excellent and really caring. This is a job not everyone would take on and they do not always get the rewards they deserve. Monetary or thanks. I am really grateful for all they do for me. The facilities could do with a little update but otherwise, everything is fine.