These prices are only a guideline, please contact Royley House Care Home to find out the exact price for your requirements.
Royley House Care Home has a Review Score of 9.8 (9.772) out of 10, based on 40 reviews in the last 2 years. Over all time Royley House Care Home has 60 reviews.
Review from Kath H (Daughter of Resident) published on 6 August 2025
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Reply from Leanne Gorton, Area Manager at Royley House Care Home
How lovely of you to provide such a kind and thorough review of Royley House and the amazing team there! It is lovely to hear that you are so happy with the care and treatment offered to yourself as a visitor, and to your mum. Thank you so much.
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Review from Philip K (Son of Resident) published on 6 August 2025
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Reply from Leanne Gorton, Area Manager at Royley House Care Home
Thank you for taking the time to write such a lovely review of Royley House. It is so lovely to hear that you are so happy with your experience, long may it continue.
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Review from Janice A (Daughter of Resident) published on 4 August 2025
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Reply from Leanne Gorton, Area Manager at Royley House Care Home
Thank you for your lovely review, we are thrilled to learn that you are so happy with your experience at Royley House, and for recognising that the staff are happy too - they really are a wonderful team!
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Review from Suzanne F (Daughter of Resident) published on 24 July 2025
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Reply from Leanne Gorton, Area Manager at Royley House Care Home
What a thoughtful review! It is wonderful to see that your mum, and yourselves have had such a good experience. Thank you so much; we will ensure that the whole team receive your feedback.
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Review from Maria M (Daughter of Resident) published on 24 July 2025
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Reply from Leanne Gorton, Area Manager at Royley House Care Home
Thank you for your lovely review. We are thrilled to hear that you and your mum are pleased with the care she receives at Royley House.
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Review from Sam W (Daughter of Resident) published on 16 July 2025
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Communication is excellent, there is regular contact and staff act promptly on any feedback. My parents benefit hugely from the varied trips and visits that are on offer, and are also gently persuaded to take part in the extensive activities programme, which they love. I can't recommend Royley House highly enough. It offers a safe, caring environment were staff treat everyone with love, dignity and respect.
Reply from Cameron Davies, Marketing Executive at Royley House Care Home
We're so pleased both your parents have settled in well. Thank you for trusting us your kind words mean the world to our team.
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Review from Paula M (Daughter of Resident) published on 16 July 2025
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Reply from Cameron Davies, Marketing Executive at Royley House Care Home
Thank you for sharing your thoughts. We're thrilled your mum is happy, smiling, and enjoying life again. Its a joy to support her.
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Review from Karen F (Daughter of Resident) published on 20 June 2025
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Reply from Cameron Davies, Marketing Executive at Royley House Care Home
Thank you so much for your kind and heartfelt words. We're truly sorry for your loss and deeply honoured to have cared for your mum during her time with us at Royley House.Thank you for trusting us, and for allowing us to be part of her journey. Our thoughts are with you all.
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Review from A J (Daughter of Resident) published on 3 June 2025
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Reply from Cameron Davies, Marketing Executive at Royley House Care Home
We're so glad your mum felt cared for and involved during her stay. Thank you for recommending us and appreciating our staff.
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Review from Mark K (Son of Resident) published on 16 May 2025
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Reply from Cameron Davies, Marketing Executive at Royley House Care Home
Thank you for the wonderful feedback. It means a lot to know we've helped your mum feel safe and supported at Royley House.
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Review from M K (Daughter of Resident) published on 15 May 2025
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Reply from Cameron Davies, Marketing Executive at Royley House Care Home
Its heartwarming to know your mum was well cared for and that your family had a positive experience. Thank you for your kind words.
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Review from T F (Granddaughter of Resident) published on 7 May 2025
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Reply from Cameron Davies, Marketing Executive at Royley House Care Home
Thank you for your lovely message. Were so glad your grandma felt at home and happy hereits exactly what we strive for every day.
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Review from Carol R (Daughter of Resident) published on 16 April 2025
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Reply from Cameron Davies, Marketing Executive at Royley House Care Home
Thank you for your incredible words, we always endeavour to make our home yours, and we're thrilled to hear we're delivering that promise.
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Review from Anna M (Daughter of Resident) published on 16 April 2025
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Beyond the excellent care, the activities and trips are impressively creative and engaging, bringing so much joy to the residents.
A heartfelt thank you to everyone at RH from a genuinely grateful daughter.
Reply from Cameron Davies, Marketing Executive at Royley House Care Home
Thank you for your amazing and kind words, we're overjoyed to hear you and your mum are enjoying her stay at Royley House!
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Review from Sophie U (Daughter of Resident) published on 16 April 2025
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Reply from Cameron Davies, Marketing Executive at Royley House Care Home
Thank you for your review of Royley House, we're thrilled to hear your dad is enjoying his stay and feels well-cared for!
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Review from A S (Daughter of Resident) published on 2 April 2025
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Reply from Cameron Davies, Marketing Executive at Royley House Care Home
We're thrilled to hear that your Mum is enjoying her stay at Royley House.
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Review from J H (Daughter of Resident) published on 17 March 2025
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Review from Catherine M (Daughter of Resident) published on 11 March 2025
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Reply from Cameron Davies, Marketing Executive at Royley House Care Home
Thank you for your kind words, we're glad your father is happy at our home.
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Review from Katie R (Daughter of Resident) published on 11 March 2025
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Reply from Cameron Davies, Marketing Executive at Royley House Care Home
Thank your for your kind words. We're glad to hear that our home has become your Mum's home!
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Review from Mel H (Daughter of Resident) published on 5 February 2025
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The Review Score of 9.8 (9.772) out of 10 for Royley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 40 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.772 for Royley House Care Home is calculated as follows: ( (389 Excellents x 5) + (73 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 474 Ratings = 4.772
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Royley House Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 39 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Dec 2021
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Job Title: Manager
Joined: 2017
My name is Gemma and I am the Deputy Manager here at Royley House. I have always had a passion for care since being a young child, I had the opportunity to go along to work with my mum who worked in residential and nursing care throughout my childhood. During my time spent in the homes, I saw the love and care provided by the staff and also gained valuable insights into the intricacies of providing exceptional care. This ignited my passion to enter the care profession. I am driven by the belief that quality care is not just a duty but a calling and I have worked hard to progress in my career which began as a care assistant around 5 years ago. I aim to ensure an outstanding level of care is provided to our residents here at Royley House and is upheld at all times. I look forward to meeting you at Royley House soon!
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