Royley House Care Home

Lea View, Royton, Oldham OL2 5ED
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9.8 63 Reviews
  • Royley House Care Home, Oldham
Royley House was originally built as a sheltered housing project set close to the centre of Royton. In 2000 it was taken over by Rochcare Ltd and transformed into a two storey residential home for older people. 

Nearby are local amenities such as churches, parks, hospital and shops. Transport links are excellent as main roads and motorways are nearby.
Royley House has a private car park to the front and to the rear has a summer house and well maintained flower beds for residents and their guests to enjoy. Royley House has facilities for those who smoke.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Irum Mahmood (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (41)
  • Single Rooms with Ensuite Wet Room (32)

Royley House Care Home Reviews (63)

9.8

Royley House Care Home has a Review Score of 9.8 (9.783) out of 10, based on 40 reviews in the last 2 years.
Over all time Royley House Care Home has 63 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Royley House Care Home
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Total of 63, showing 41-60
Review from Iris M (Sister of Resident) published on 8 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My sister became a resident in June and took a couple of weeks to settle in and now tells us she likes living there she seems to enjoy the company of other residents and staff who are kind and helpful.
Had her haircut this week and very happy with the stylist.
Food always looks nice and the surroundings
are bright and modern.
Reply from Cameron Davies, Marketing Executive at Royley House Care Home

Thank you for your kind words, we're glad you're pleased with the care your sister is receiving!

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Review from Gary B (Great-Nephew of Resident) published on 21 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Royley House is an outstanding care home. It's beautiful. My aunty was in another care home for 2 months and didn't like it. I showed her pictures of Royley House on my phone and got her transferred. She has a lovely ground-floor room and she told me she cried with happiness when she went to bed on
her first night there, That says it all.
Reply from Cameron Davies, Marketing Executive at Royley House Care Home

Thank you for your kind words, we're so glad that your auntie is feeling at home here at Royley House!

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Review from Rachel D (Partner of Resident) published on 16 August 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My partner was there in respite care for three weeks in June-July. The staff were all kind and thoughtful. They looked after him very well. He had a lovely ensuite room with his photo on the door. The staff helped him when he wanted to ring me: he has dementia and has never been very good with a mobile
phone. The fact that he was unhappy there was no reflection on the staff: he was living a hallucination for his time there and was very anxious and confused; plus there were residents with very challenging dementia symptoms, and that upset him because he didn't understand. Unfortunately, he lost his hearing aids while he was there, and despite the best efforts of the staff to find them, they didn't reappear.
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Review from Olivia S (Granddaughter of Resident) published on 11 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Gran recently had a respite stay here and everything was fantastic from start to finish! The home smells lovely and has very modern decor, even down to the bedding! A very relaxed atmosphere. There was always some form of activity going on and Gran said the food was plentiful. Rooms are spacious, with
spacious bathrooms also. (Just to note it is communal shower however!) Beds are 'rise and recline'! Lovely garden area, with pergola, for residents to sit outside with staff around. Visiting policy is very relaxed and small pets are also allowed to visit, so we could bring the dog into the home! The table was always set and the dining room was lovely! Refreshments were always readily available, with cold juice in the fridge, and staff even came outside to offer melon! All staff were super helpful and made you feel really at ease! It’s the first time we have explored respite care and as first experiences go, we had the best for Gran! Thank you all.
Reply from Cameron Davies, Marketing Executive at Royley House Care Home

Thank you for your lovely words, we're thrilled that your gran has had an amazing time with us.

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Review from Lorraine D (Daughter of Resident) published on 22 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A huge thank you to all the staff at Royley House you are amazing, caring, skilled and wonderful people. I have watched and listened whilst visiting Mum and been in awe of the hard work and care that you put into each day.
We all arrived with my Mum for respite care, we were frightened, upset and exhausted
after Mum had suffered an infection and it became impossible for us to carry on at home. We have always felt welcomed and that Mum has received the best of care. You have supported us as a whole family and been open to our wishes. Staff are friendly and know the residents well, plenty of cheery chattering and personal care goes into every day. Menus are varied and the food is excellent, served and presented to a high standard (Mum put on 4KG in four weeks, Thank you! She is stronger by the day!). Also thank you for all the cups of tea and chats it has helped us all settle in, we had all worried about handing Mum over but you have all understood and helped.
Forever Grateful.
Reply from Cameron Davies, Marketing Executive at Royley House Care Home

Thank you for your feedback and review. It's lovely to hear you and your mum are happy with your experience at our home.

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Review from Uttam D (Son of Resident) published on 19 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
It will always be hard to find a suitable care home for your family members. We are lucky to find Royley House for our father, who has been a resident there for several years. During the lockdown period, they have been very good with keeping us informed of his well-being and the staff regularly video
called to keep the family connected. The house is clean, and all staff and management are very friendly. On many occasions, they have gone the extra mile to adapt to his changing care needs.
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Review from Catherine B (Respite Resident) published on 18 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Royley House was recommended to me for my elderly father for Respite care. On meeting the manager, I was impressed - she is lovely and welcoming and I knew I had come to the right place. We talked about his likes and dislikes, along with his care needs.
Royley House has recently been refurbished and
is really lovely. The rooms are brightly decorated with matching interior colours.
The staff are all very pleasant and welcoming and took an interest in dad, and his care needs were met. He enjoyed his stay at Royley House and I will definitely use them again in the future.
Reply from Cameron Davies, Marketing Executive at Royley House Care Home

Thank you for your feedback and review. It's lovely to hear you and your dad are happy with your experience at our home.

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Review from L J (Granddaughter of Resident) published on 14 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandad has always had the best care at Royley. The staff are really friendly and he always mentions how nice the food is. We also love how lovely and clean it is, like a hotel. The residents always seem to be treated with dignity also.
Reply from Cameron Davies, Marketing Executive at Royley House Care Home

Thank you so much for your kind words and we hope your grandad continues to enjoy his time at Royley House.

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Review from S H (Daughter-in-law of Resident) published on 10 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law went into Royley House for three weeks of respite. I can't thank the staff enough for the care and compassion they showed towards mum, nothing was too much trouble. They treated her with the utmost respect and dignity which was maintained throughout her stay. The staff and management
were very friendly and nothing was too much trouble. We were made to feel so welcome every time we visited. Very welcoming home 10/10.
Reply from Cameron Davies, Marketing Executive at Royley House Care Home

Thank you so much for your review, we're incredibly proud of the work we put in and we're glad we're meeting the 5-star standard we hope to provide for your Mother-in-law.

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Review from A M (Daughter of Resident) published on 24 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very first meeting with Management to discuss Respite for my mum, I felt that I had come to the right place. They were genuinely interested in learning about what mum likes and does not like and everything was methodically recorded in great detail into mum's care plan to enable the staff to
look after mum just as she is cared for by me in our home. Royley House is lovely after recent refurbishment and is more like a Hotel than a care home - all the rooms are beautifully decorated with matching interior colour schemes including every bedroom (I was shown several). But a care home is not all about decor etc, but about the actual care provided so we were delighted that all the staff were very pleasant and welcoming. They all took an interest in what mum's care needs were and were keen to get to know mum and all about her and she was treated with the utmost dignity and respect. Since mum stayed there in March 2022, I have rebooked her into their care for respite a further 3 times.
Reply from Cameron Davies, Marketing Executive at Royley House Care Home

Thank you so much! We're glad that your Mum has enjoyed her time here!

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Review from N W (Son of Resident) published on 29 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
In the time that my father has been in the home, over the last 2 years, and through the pandemic period, he has been very well cared for. The staff have his health and welfare at the forefront of their minds. As I live some distance away, I telephone to speak with my father, on a weekly basis, and,
without fail, the service and positive response to put me through to him is the same every week. Nothing is too much trouble. I feel that the staff are very much of my, and my father's family now.
Reply from Cameron Davies, Marketing Executive at Royley House Care Home

Thank you for your lovely review. We are so happy that you are pleased with the care and facilities here at Royley House. It is an absolute pleasure to be around and care for your dad.

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Review from J P (Niece of Resident) published on 29 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
We are very happy with the care given to my aunt. The actual care staff are dedicated to the care they give and are always respectful to all the residents. The food is delicious and served with kindness.
Reply from Cameron Davies, Marketing Executive at Royley House Care Home

Thank you for your feedback and review. It's lovely to hear you and your Aunt are happy with your experience at our home.

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Review from J F (Respite Resident) published on 23 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wish to thank the Manager and staff for looking after my mum, for 2 weeks respite. My mum was well cared for happy and clean, and she will be happy to return again. And for me that says it all. Thank you.
Reply from Cameron Davies, Marketing Executive at Royley House Care Home

Thank you so much for your review and your kind words.
The team at Royley are thrilled to hear that you and your mum thought our service was 5-stars!

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Review from M U (Daughter of Resident) published on 5 November 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
In four years mum has been a resident, the care has been adequate. There have been issues but resolved with the care manager.
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Review from Elizabeth J (Respite Resident) published on 23 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at Royley House are great. Nothing is too much trouble. They are kind, caring and always with a smile. I would recommend them to anyone. I was there for seven weeks of respite care and could not fault them at all. The meals were exceptional any hotel would have been proud to serve them.
Excellent.
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Review from B W (Respite Resident) published on 9 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was given fantastic care and the staff gave such great support and I was treated with dignity. I would recommend this care home to everybody.
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Review from Stephen C (Son-in-law of Resident) published on 14 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The first impression is when you first ring the doorbell, the staff always greet you with a smile. There is always a happy atmosphere from residents and staff. The home is very clean, tidy and I notice that it does not smell. The rooms are like Premier Inn rooms, the floor mat alarms are a comfort to
know someone will come within minutes off it going off. The staff make sure dad is clean and tidy. The laundry service is really good, as soon as he needs his clothes washing, it's done. It's so good that I have asked to put my name down on the waiting list, for when I need a place. 10/10 for everything.
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Review from Sylvia R (Friend of Resident) published on 5 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Royley House go above and beyond what is required! They all really care about every one of their residents. They are entertained on a regular basis, every time I visit I am offered a drink, and everyone looks really happy!


From management to cleaners and catering staff everyone makes

you feel welcome!


Keep up the good work! You are all appreciated!

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Review from Maureen W (Respite Resident) published on 4 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff were very helpful and caring could not fault anything.
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Review from S W (Wife of Resident) published on 21 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband, who has advanced Altzeimer's, has lived in Royley House for over 2 years and I can not ask for him to be better cared for. He and all the other residents are always clean and tidy and there is never any smell as there is in many homes.
The staff are always cheerful and care for him as
though he was their own grandfather.
What more could I ask.
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Current Review Score: 9.8 (9.783)

Overview of Review Score

The Review Score of 9.8 (9.783) out of 10 for Royley House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.783 for Royley House Care Home is calculated as follows: ( (396 Excellents x 5) + (66 Goods x 4) + (6 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 475 Ratings = 4.783
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Royley House Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Dec 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

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Gemma Griffiths

Job Title: Manager Joined: 2017

My name is Gemma and I am the Deputy Manager here at Royley House. I have always had a passion for care since being a young child, I had the opportunity to go along to work with my mum who worked in residential and nursing care throughout my childhood. During my time spent in the homes, I saw the love and care provided by the staff and also gained valuable insights into the intricacies of providing exceptional care. This ignited my passion to enter the care profession. I am driven by the belief that quality care is not just a duty but a calling and I have worked hard to progress in my career which began as a care assistant around 5 years ago. I aim to ensure an outstanding level of care is provided to our residents here at Royley House and is upheld at all times. I look forward to meeting you at Royley House soon!

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