Royley House Care Home

Mum went for 3 weeks respite and everybody was very supportive especially the manager when mum was refusing to go in. After a few days, Mum said she was very comfortable and seemed to join in with the many activities. Mum's room was really nice and everywhere was kept very clean. Thank you to everyone at Royley House for making Mum's stay as comfortable and safe as possible.

Mum has been a resident since July. Staff are friendly, chatty and always have a smile on their faces. Mum does not have the Health POA and therefore we have no access to the care system/family app, but no matter how frequently we ask about how Mum is doing in certain areas, we are never made to feel we are a nuisance. The standard of cleanliness is very high and the food always looks and smells delicious. It's great that there is now an activities lady who is superb, and staff also seem to get involved and encourage all residents to take part. It has made such a big difference to everyone. Whilst Mum doesn't always join in, we are so pleased there is someone in place now. Relatives meetings are held from time to time and are a great opportunity to hear from the management team and other relatives. Emphasis at the meetings from management is for feedback to be given - good or bad.

My dad was admitted to Royley House initially for a month's respite after hospital discharge. However, sadly my dad only lived for one week after arriving at Royley House. During just that one week, the whole staff team, manager and deputy manager treated my dad as a family member. They honestly could not do enough for him to ensure he was as comfortable as possible. Nothing was ever too much trouble for them and always greeted us with smiles and cups of tea and biscuits. We are so sad that Dad did not get to experience this beautiful care home to the full. The lovely rooms, dining rooms and entertainment and the wonderful staff and management team. We will always be eternally grateful for all you did to help Dad. Thank you.

Well done Royley we will miss you all.

It appears the answer to the safeguarding issues is to move the person at risk somewhere else, surely not the right response.

Food always looks nice and the surroundings are bright and modern.

Royley House is an outstanding care home. It's beautiful. My aunty was in another care home for 2 months and didn't like it. I showed her pictures of Royley House on my phone and got her transferred. She has a lovely ground-floor room and she told me she cried with happiness when she went to bed on her first night there, That says it all.

My partner was there in respite care for three weeks in June-July. The staff were all kind and thoughtful. They looked after him very well. He had a lovely ensuite room with his photo on the door. The staff helped him when he wanted to ring me: he has dementia and has never been very good with a mobile phone. The fact that he was unhappy there was no reflection on the staff: he was living a hallucination for his time there and was very anxious and confused; plus there were residents with very challenging dementia symptoms, and that upset him because he didn't understand. Unfortunately, he lost his hearing aids while he was there, and despite the best efforts of the staff to find them, they didn't reappear.

Gran recently had a respite stay here and everything was fantastic from start to finish! The home smells lovely and has very modern decor, even down to the bedding! A very relaxed atmosphere. There was always some form of activity going on and Gran said the food was plentiful. Rooms are spacious, with spacious bathrooms also. (Just to note it is communal shower however!) Beds are 'rise and recline'! Lovely garden area, with pergola, for residents to sit outside with staff around. Visiting policy is very relaxed and small pets are also allowed to visit, so we could bring the dog into the home! The table was always set and the dining room was lovely! Refreshments were always readily available, with cold juice in the fridge, and staff even came outside to offer melon! All staff were super helpful and made you feel really at ease! It’s the first time we have explored respite care and as first experiences go, we had the best for Gran! Thank you all.

Forever Grateful.

It will always be hard to find a suitable care home for your family members. We are lucky to find Royley House for our father, who has been a resident there for several years. During the lockdown period, they have been very good with keeping us informed of his well-being and the staff regularly video called to keep the family connected. The house is clean, and all staff and management are very friendly. On many occasions, they have gone the extra mile to adapt to his changing care needs.

The staff are all very pleasant and welcoming and took an interest in dad, and his care needs were met. He enjoyed his stay at Royley House and I will definitely use them again in the future.

My grandad has always had the best care at Royley. The staff are really friendly and he always mentions how nice the food is. We also love how lovely and clean it is, like a hotel. The residents always seem to be treated with dignity also.

My mother-in-law went into Royley House for three weeks of respite. I can't thank the staff enough for the care and compassion they showed towards mum, nothing was too much trouble. They treated her with the utmost respect and dignity which was maintained throughout her stay. The staff and management were very friendly and nothing was too much trouble. We were made to feel so welcome every time we visited. Very welcoming home 10/10.

From the very first meeting with Management to discuss Respite for my mum, I felt that I had come to the right place. They were genuinely interested in learning about what mum likes and does not like and everything was methodically recorded in great detail into mum's care plan to enable the staff to look after mum just as she is cared for by me in our home. Royley House is lovely after recent refurbishment and is more like a Hotel than a care home - all the rooms are beautifully decorated with matching interior colour schemes including every bedroom (I was shown several). But a care home is not all about decor etc, but about the actual care provided so we were delighted that all the staff were very pleasant and welcoming. They all took an interest in what mum's care needs were and were keen to get to know mum and all about her and she was treated with the utmost dignity and respect. Since mum stayed there in March 2022, I have rebooked her into their care for respite a further 3 times.

In the time that my father has been in the home, over the last 2 years, and through the pandemic period, he has been very well cared for. The staff have his health and welfare at the forefront of their minds. As I live some distance away, I telephone to speak with my father, on a weekly basis, and, without fail, the service and positive response to put me through to him is the same every week. Nothing is too much trouble. I feel that the staff are very much of my, and my father's family now.

We are very happy with the care given to my aunt. The actual care staff are dedicated to the care they give and are always respectful to all the residents. The food is delicious and served with kindness.

I wish to thank the Manager and staff for looking after my mum, for 2 weeks respite. My mum was well cared for happy and clean, and she will be happy to return again. And for me that says it all. Thank you.

In four years mum has been a resident, the care has been adequate. There have been issues but resolved with the care manager.

All the staff at Royley House are great. Nothing is too much trouble. They are kind, caring and always with a smile. I would recommend them to anyone. I was there for seven weeks of respite care and could not fault them at all. The meals were exceptional any hotel would have been proud to serve them. Excellent.