Marland Court

Marland Old Road, Rochdale OL11 4QY
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1.0 1 Review
  • Marland Court, Rochdale
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Care Provided

Type of Service

    Residential Home
  • For a maximum of 24 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Good to Know

Person in charge

  • Katrina Summerscales (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Last Refurbishment: 2005

Room Information

  • Single Rooms (18)
  • Couples/Companion Rooms (3)
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Marland Court Reviews (1)

1.0

Marland Court has a Review Score of 1.0 (1.000) out of 10, based on 1 reviews in the last 2 years. Over all time Marland Court has 1 review.

Overall Experience

  • 0
  • 0
  • 0
  • 0
  • 1

Date Published

1
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1
1
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Review from Rob W (Son of Resident) published on 30 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Horrendous place. Care was really poor. Left my father in his room numerous times with a leaking stoma bag. No activities, poor communication, lack of medication as in their words, "they didn't have time to get it" - I had to go to the pharmacy. Tried to put him in a taxi to go to the doctors on his
own - can't walk and didn't ask the family if this was okay?
Extremely poor in all areas. Staff very limited English - when I first arrived I was sent to someone else's room. Didn't do any physio what so ever as promised.
If any family member is going in here I would seriously think twice.

Reply from Katrina Summerscales, Regional Manager at Marland Court

Thank you for your review as above. I would like to advise that your father came to us on the 3rd January 2025 and was with us for a couple of weeks before we were advised that your father wanted to live closer to family in another care home. Choice was given to your father every day throughout the day, I can assure you that your father was not left in his room on numerous occasions. Any concerns with the Stoma was supported by the district nurses. We do have cultural staff but I can assure you there has been no staff change over since your father was with us and all staff speak confident English. In regards to your concerns I am quite surprised that your father moved on the 24th January 2025 and yet you have waited 6 months to complete a negative review and you never raised any concerns whilst your father was with ourselves.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 1.0 (1.000)

Overview of Review Score

The Review Score of 1.0 (1.000) out of 10 for Marland Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.000 for Marland Court is calculated as follows: ( (11 Very Poors x 1) ) ÷ 11 Ratings = 1

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 0 Points relating to the number of positive Reviews for Marland Court is based on 0 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) =

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8. 0 Positive Reviews ÷ 4.8 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jan 2025

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Marland Court

What types of Care is Marland Court registered for?

Older Person Care, Dementia, Eating Disorders, Learning Disability / Autism, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Marland Court have?

There are 18 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Marland Court?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Marland Court to the centre of Rochdale?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Marland Court to verify any information. View our terms and conditions. Marland Court has an Basic Service - more info.