Heywood Court Care Home, Heywood, Greater Manchester
Heywood Court Care Home, Heywood, Greater Manchester
Heywood Court Care Home, Heywood, Greater Manchester

Heywood Court Care Centre, in Rochdale, provides personalised care packages from a team of skilled carers to forty-four residents with elderly and dementia care needs, as well as respite care.

Carers are highly-qualified, with access to many other health professionals to maintain care packages to their most effective, while being able to develop their own skills as part of the home's progressive policy.

Residents have a choice of communal lounges, nutritious meals, regular musical events and other hobbies and activities to involve themselves in.

Group: Four Seasons Health Care

Person in charge: Melissa Johnson (Home Manager)

Local Authority / Social Services: Rochdale Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 45 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Over 65. Ages 65+.

Single Rooms: 45

Rooms with ensuite WC: 45

Facilities & Services: Respite Care • Separate Dementia Care Unit • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Heywood Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.5 Heywood Court Care Home has a Review Score of 8.5 (8.545)

The Review Score of 8.5 (maximum of 10) for Heywood Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Heywood Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.351 for Heywood Court Care Home is calculated as follows: ( (95 Excellents x 5) + (75 Goods x 4) + (16 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 191 Ratings = 4.351

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.194 Points relating to the number of positive Reviews for Heywood Court Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 4 Reviews ÷ 9 Target = 0.444

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    7
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Heywood Court Care Home?

  • Extremely LIKELY
    10
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Heywood Court Care Home

  • Daughter of Resident/Service User
    5
  • Son of Resident/Service User
    4
  • Husband of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

Satisfied with all round care and staffing. Disappointed to learn of 7.9% increase in cost from 1st Feb 2017. Costs outlined in letter of 16th Dec 2016 come to 5.0% not 7.9% which is the increase quoted. Increases itemised;
3.6% day to day costs
0.5% apprenticeship levy (not until April 17)
0.99% inflation.

How can it be right that a privately funded resident pays £100 or more per week than the government/social service pay for their clients for the same service?

How likely would you be to recommend Heywood Court Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

I have found Heywood Court to be a care home where dementia sufferers are safe and well cared for by dedicated staff who have the wellbeing of the residents of paramount importance, they find time to happily chat and where necessary to comfort to keep up the spirits of those they care for. The home is well run, hygienic warm and welcoming with a happy atmosphere where the residents look clean and neat in appearance. Family members and visitors are encouraged to make any comments through an open door policy.

How likely would you be to recommend Heywood Court Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

We had not had a pleasant experience with the care home my mother-in-law was in so we were wary about putting my mum in one. We have not been disappointed with Haywood Court. There is always sometimes going on and the staff are always present. The home is always clean and tidy with no lingering odours. We have been satisfied with the care mum ahs received.

How likely would you be to recommend Heywood Court Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

I have always found that my wife receives a very good standard of care. Everywhere is clean, clothes washed regularly, food fine. Carers do care, in short, well satisfied.

How likely would you be to recommend Heywood Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visit my friend at various times on different days. There never seems to be any activities going on and residents are just sat staring into space. The film Mama Mia was on 4 times in a day repeated every day for a week one week which I feel is a little unsatisfactory. I feel that a lot of the home's focus is on the interior and how the home looks rather than activities for the residents and focusing on how to make the residents' day a lot happier. The decoration seems to be tailored for the staff rather than the elderly people who live there. I would say that the food and drink seems to be OK.

How likely would you be to recommend Heywood Court Care Home? Unlikely

Average Rating: 

 2.8 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Poor

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Poor

Activities: Very Poor

Management: Very Poor

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Victor Phiri, Home Manager at Heywood Court Care Home responded to this review on 27 Jun 2016:

Many thanks for taking the time to review Heywood Court - we appreciate all comments and feedback on all aspects of our home. I would like to assure you that we have a dedicated Activities Leader who adheres to calendar of activities throughout the year. We have Movie Time in which the residents decide what film they would like to watch, alongside a range of outings. In relation to the décor in the home, we will be re-looking at the environment to make sure that our home suits the needs and tastes for everyone. If you have any further queries please do not hesitate to contact me and I’d be happy to talk in more detail. Best wishes, Victor Phiri.

Heywood Court provides a homely environment, it's clean and provides different rooms for residents to experience alternative environments, e.g TV, quiet and music. Staff are very helpful and efficient professionally and they're all personally warm and caring and adapt their behaviour to individual residents characters. The rooms are spacious and the food is varied plentiful and of a good standard. I have complete peace of mind that my mum is being cared for and efforts made to make her happy!

How likely would you be to recommend Heywood Court Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother- in- law is very happy at the above care home. The home is excellent in all standards and I would recommend it to anybody.

How likely would you be to recommend Heywood Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Heywood Court is the first care home I have attended, I have nothing to compare it with. The first thing, all the staff were very pleasant - had time to have a little chat in the corridor.
I saw a cleaner cleaning behind the pipes with a cloth doing a thorough job, I thought the rest of her cleaning must be spotless.
When I first went there it felt a nice place to be but when my husband was due to come home the place seemed to have lifted up a standard. I could not put my finger on it but it seems better than at first - hope this is what you require.

How likely would you be to recommend Heywood Court Care Home? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All care staff do an excellent job.

How likely would you be to recommend Heywood Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum was brought into Heywood Court as an emergency case in May 2016. From the outset the staff have taken exceptional care of her. She is now here permanently. Mum has settled and has put on weight. She is far less stressed and whilst her dementia has deteriorated she seems happy. The care home is clean, very modern and the staff are without exception helpful, friendly, caring and supportive. Fabulous place for those in need of 24 hour care.

How likely would you be to recommend Heywood Court Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mum is happy every time I visit her, she is kept clean, well fed and all the staff talk to her with feeling. The staff treat all the residents with friendship. Very nice to witness the way the staff are with the residents.

How likely would you be to recommend Heywood Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother became resident at Heywood Court from August 2015 and I as her POA and daughter have found staff pleasant and extremely helpful at all times. As I am not local to the care home the staff always keep me informed. My mother is very well looked after there. My only concern would be the toilet is at a low height and not very suitable for the very elderly and frail. Otherwise the care home is extremely good.

How likely would you be to recommend Heywood Court Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Only good experiences.

How likely would you be to recommend Heywood Court Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Good care provided. very clean and tidy care home, comfortable lounges for residents and visitors. Medication could be better managed. Resident are kept in a clean condition.

How likely would you be to recommend Heywood Court Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I am happy with the care at Heywood Court. The home is a very good standard. The staff do an excellent job. Very friendly and helpful, music playing throughout the day, tea, coffee, juices and cakes in the afternoon before evening meal, all are excellent turned out, clean no smells, everybody happy. I would recommend this care home to everybody. Lots of activities, parties, Christmas, birthday parties, dancing when they bring entertainment in everybody joins in. Most of all my mum is happy.

How likely would you be to recommend Heywood Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father is kept very safely within the care home. He has a comfortable spacious room with all required facilities. The quality of the food is excellent. The staff are very friendly, approachable and helpful. They are good at informing me if there has been an incident with my Dad or if he has had an accident or become ill.
The care home could provide a lot more stimulating activities and my father is often left sitting doing nothing. Also, in the 12 months that my father has been a resident he has lost a lot of personal property including glasses, hearing aids and clothing.

How likely would you be to recommend Heywood Court Care Home? Neither Unlikely or Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Satisfactory

Food & Drink: Excellent

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

Victor Phiri, Home Manager at Heywood Court Care Home responded to this review on 22 Dec 2015:

Ian, thank you for taking the time to review Heywood Court Care Home - we really appreciate feedback and take it all on board to ensure we are providing the best possible care. I'm delighted to hear your kind words about the care your Father receives. In relation to the issues you have raised, I would be more than happy to discuss these further in person with you. We have a dedicated activities team and have a wide range of activities planned for the New Year. Perhaps you have some suggestions of activities you'd like to see introduced in the home? I will be in touch to talk in more detail with you and thank you again for your comments.

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