Over all time Highfield Manor Care Home has 2 reviews.
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Review from Karl P (Son of Resident) published on 2 June 2023
Submitted via Website • Report
Overall Experience1.0 out of 5
I have now taken my Mum out of Highfield Manor and placed her at another home in Rochdale as I lost all trust in Highfield Manor which has gone downhill rapidly.
They lied about my mum's behaviour to me, had so much trouble with them.
I am now making a report to CQC about the staff and the care home.
I
really don't think it is suitable as it is.
They informed me that they could not cope any longer with my Mums behaviour as she caused trouble very often within the home.
She has been assessed by lovely staff at the other home and they have found that it is not true what they said about my Mum.
At the moment I would advise family not to put Highfield Manor on your list for family members to go and stay there.
Most of the staff that were there have left because of the condition and the way it's run.
Please be cautious about this home.
My Mum is now a totally different person since leaving there. She is smiling and happy and gets on great with all the staff.
I feel happier for my mum.
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Review from Alison H (Daughter of Resident) published on 10 January 2023
Submitted via Website • Report
Overall Experience1.0 out of 5
My mother stayed at this care home for 6 weeks and the standard of care and cleanliness was poor. She was often dressed inappropriately and in other residents' clothing. All her new underwear and nightwear disappeared. Her room was dirty with dust and debris under the bed. On one occasion I found her
pillow covered in vomit after the cleaner and care staff had got her up and dressed and cleaned the room.
The manager didn't appear to have control or authority over her team. Upsetting to find out mum's care was so poor.
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Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
4 Dec 2019
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about Highfield Manor Care Home
What types of Care is Highfield Manor Care Home registered for?
Older Person Care, Dementia, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Highfield Manor Care Home have?
There are 38 Single Rooms.
What are the Facilities & Services at Highfield Manor Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is Highfield Manor Care Home to the centre of Heywood?
0.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highfield Manor Care Home to verify any information. View our terms and conditions. Highfield Manor Care Home has an Basic Service - more info.