Claremont Lodge

My mum has been resident at Claremont Lodge Residential Care home for 1 year and 5 months. The staff are really caring, and balance her independence with making sure her has fantastic care. As a registered nurse I know what good care looks like, an I have never had to make a complaint about her care (unlike her time in hospital). If I needed to raise an issue I know the team would be receptive to this and would quickly take action to resolve this. Some years ago my aunt was a resident at Claremont Lodge before her death. Many of the staff are the same staff caring for my mum, who cared for my aunt. Therefore staff turnover is small. They don't rely on bank staff. The staff are an excellent team who care for my mum and the other residents so well. Nothing is too much trouble for them. I and my mum feel part of the Claremont Lodge family.

My mother, who suffered from dementia has been resident for about 18 months, she is very happy there and often thinks she is on holiday. The staff are friendly and welcoming and care diligently for the residents. The home is always clean and tidied. The staff have given a lot of thought to making it look like a family home. I think its wonderful that the food is cooked fresh and this is a key to my satisfaction with the home. I would be devastated if this was changed as I am very aware how important good nutrition is.

Excellent staff very caring. The facilities are very good. Lift always works. The place is calm and tidy. The rooms are spacious and tidy.

My mother has been a resident at Claremont for five years. She is happy and settled. The staff, several of whom have worked there for many years, are caring and efficient and I am confident that she is receiving excellent care. Claremont is spotlessly clean, always smells fresh and the residents are clean, tidy and well cared for. The care home provides a family-like environment and the staff always have time to sit and talk to the residents or just to hold a comforting hand. I have no hesitation in recommending Claremont to anyone looking for a small, comfortable, caring, well run and happy home for their loved ones.

Very homely for residents. Small and friendly. Nice and friendly staff to residents and family. My father seems content and safe.

My mum has been here since November 2018. She is always well dressed and clean. The staff paint her nails for her and put lipstick on which she loves. She's got a nice big room with all her photos put up. She's put weight on since moving in because the food is so good. Staff are always friendly towards us and we can turn up to visit any time just not at meal times. My mum is very settled and this is thanks to the staff.

The home caters for elderly and vulnerable adults with a range of disabilities. The staff are caring, professional and show empathy towards their clients. The residents all have care plans in place, are fed balanced nutritious meals and are cared for.

My sister has been a resident for three years and I can't thank the home enough for their care during these years. Apart from my sister, my mother was a resident between 1999 -2002 and her care was the same. The staff are great and so friendly.

I have marked activities as satisfactory but they appear to be relevant for most residents.