Silverdale

My father has been a resident at Silverdale for three years. It is very clean and well organised. The food is excellent and always well presented. The physical care given is generally good, and the staff are very competent and caring. The role of the activity and lifestyle coordinator is absolutely crucial. I am pleased that the excellent temporary manager is now permanent.

Like everyone when mum needed to go in a care home it wasn't a nice thing to have to do. We couldn't have found a nice more caring home than Silverdale. All the staff are considerate to all the residents and nothing is too much trouble from repeated requests for a cuppa to a friendly chat. There are many laughs which in these hard times we all need. It is a comfort to know that everyone is well looked after and very safe.

During the lockdown, the care home has kept me up to date with my mum's health always contacting me if she has been unwell. The teabag sent for me to share a "cuppa" with her despite not seeing her brought tears to my eyes. I have had one visit to the garden, all well organised and was joyful.

Having to put my Grandad into care was the hardest decision our family has ever had to make. I had sleepless nights when he first went into the home worrying if he was ok, but now 8-months later, I feel reassured and confident he is very well cared for. Due to Covid19, I have only been able to see him through the window for a good few months, each time he is smartly dressed, clean-shaven and above all happy. Special thanks to the acting manager at present; she has been amazing and always there to answer any queries. Thank you to all the staff for the amazing job you do and for taking care of my precious Grandad.

My mum has stayed at Silverdale for the last 3 months having previously come from hospital after having a fall at home. Not having met any of the staff as mum came in during the COVID-19 outbreak l can only go on conversations l have had with staff and my mum on the phone. Mum had nothing but praise for the staff always saying how kind and helpful they were and as mum usually does not mince her words this was good enough for me. l found the staff l spoke to helpful and always ready to listen to what you had to say to them. lt was with regret that l had to move my mum from Silverdale to a home nearer to me as l do not have transport and it was just too hard for me to get there. l would never have moved her otherwise. l would definitely recommend Silverdale to anyone thinking of a home for one of their loved ones as my mum was very well looked after. Thank you to all the staff.

My mother has settled into Silverdale after previously being unhappy in a different care home. Staff are welcoming, friendly and caring.

I am always impressed by the care displayed by the staff and the friendly relationships that they have with the residents.

Having visited my relative for the last 4 years at Silverdale, I have found the staff very friendly and helpful and certainly caring and attentive towards her. They have kept me well informed of all procedures to her health care, which shows they are in line with the legal care procedures. Due to her illness, she can no longer participate in social activities as she did in the past. Recently she had an urgent A&E visit to the hospital in the early hours of the morning. I was notified. She was accompanied by staff at all times. I am very grateful, showing how caring they are.

They work very hard under trying conditions at times, always with a smile.

Every time we visit we ask how the staff are looking after him and without exception he always replies 'tip top - cannot fault them at all'.

Many thanks.

Every experience we have had with Silverdale has been nothing but positive, whether it has been the surroundings, the interior or the staff. We had a hard decision to make in needing to get our Dad into full-time care but we have felt justified now as his care has been wonderful and the worries of him being on his own have been forgotten.

Consistent, caring, good environment.

Thank you to all the lovely, friendly staff.

I have told a friend and her Mum is there.

My husband has always been treated with care and consideration. I have always been greeted with warmth and as a friend when I visit him.

Thanks to staff and management.

I have found Silverdale to be very suitable. The care is very good and sympathetic.

Once again a big thank you to all involved.

I get the same feedback from my brother and sister. We are all happy with his care.